Contact Centre - Team Leader
- Hiring Organisation
- HCLTech
- Location
- Belfast, Northern Ireland, United Kingdom
Banking/Finance clients, which includes UK and ROI based customers. Manage a headcount ratio of 1-15, working closely with the team to ensure individual performances are in line with client and company objectives. Deliver client and company objectives and KPIs in line with client contractual agreements. … floor ensuring consistency, adherence and discipline to company policies and procedures. Participate in planning and execution of work for self and team. Present team performance so senior stakeholders within the business, including formulating action plans for underperformance at individual and team level. Establish and maintain effective ...