Service Designer (Public Sector)
- Location
- Leicester Forest East, England, United Kingdom
Program, life assurance and a group pension plan through salary sacrifice. Your role and responsibilities A Senior Experience Consultant specializing in Research provides strategic leadership in shaping, delivering, and championing user research across digital services. The role leads complex research programmes, oversees methodological decisions, and ensures insights directly influence … content design, and interaction design to achieve both user and policy outcomes. Actively participate in HMRC craft communities, contributing IBM best practices, frameworks, and thought leadership to strengthen capability This role is suited to a highly skilled, senior professional dedicated to understanding user behaviour and shaping accessible, equitable ...