1 to 25 of 40 Ticket Management Jobs in the UK

with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues … within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering and Development teams where required. Assist customers with software configuration, deployment and ongoing optimisation. Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On. ...

with customers, and learning new technologies within a supportive team environment. The Role Manage customer incidents and service requests through to resolution using a ticket management system Troubleshoot technical issues, escalating where required, while providing excellent customer communication Maintain accurate documentation, update knowledge articles, and support continuous service … Support Analyst, Service Desk Analyst, Helpdesk Analyst, Customer Support, Technical Support, IT Support, 1st Line Support, ITSM, Service Desk, Microsoft 365, Customer Service, Incident Management, Ticket Management, Water Technology, Metering, Utilities, Basingstoke, Hampshire Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment ...

monitoring platforms such as LogicMonitor and Azure Monitor, including alert triage, correlation, and escalation Hands-on experience with ServiceNow or equivalent ITSM tooling for ticket lifecycle management Solid grounding in Windows Server administration (2016/2019/2022) including basic troubleshooting, event log analysis, and service management Familiarity with VMware vSphere (VM console access, snapshot management, basic troubleshooting) and Azure VM operations (start/stop, disk management, basic networking) Experience with backup validation - specifically Veeam Backup & Replication job status checking and Azure Backup/Recovery Services Vault monitoring Willingness to participate ...

Line Helpdesk Engineer will act as the first point of contact for customers, providing remote IT support via phone, email and a ticket management system. You will diagnose and resolve a range of technical issues, maintain accurate documentation and escalate more complex queries where required. The 2nd Line … engineers, maintain technical documentation and occasionally visit customer sites when required. Key Responsibilities Provide remote IT support to customers via phone, email and a ticket management system. Diagnose, troubleshoot and resolve a range of technical issues. Manage and update support tickets accurately. Escalate or take ownership of technical ...

PAYE Basic Rate: £14.90/hour Hours: 37.5 hours a week. Monday - Friday. Time: 8:30 AM - 5:00 PM Summary of responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels … contract. Hub Stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors ...

responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be instrumental … delivering exceptional service and continuous improvement for our clients. Qualification We are looking for experience in the following skills: Excellent customer management skills, acting as the face of the Service Delivery capability to clients and engaging with them regularly. Ultimately responsible for the delivery of SAP’s Services engagement ...

administration. Microsoft Entra ID/Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. … Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite ...

systems, user support, deployments, networking and IT administration, with a clear pathway to 2nd line support. AI knowledge is a bonus. Role Ticket Management: Responsible for logging and managing support tickets User Account Management: Responsible for creating, modifying, and deleting user accounts– Onboarding/Off-boarding. Service … Request Fulfilment (Level 1): Responsible for handling initial service requests and resolving basic issues Incident Management: Responsible for logging and managing incidents, ensuring timely resolution and proper documentation Training and Knowledge Sharing: Responsible for providing training and sharing knowledge with users on basic IT tasks and best practices Troubleshooting ...

issues. Support retail technology, including EPOS systems, payment terminals and store connectivity. Assist with the administration of Active Directory, Microsoft Entra ID and endpoint management solutions. Help maintain network infrastructure, including LAN, WAN, Wi-Fi, DNS and DHCP. Work with third-party suppliers and service providers to resolve technical … Active Directory and user administration. Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP and wireless networking. Experience using IT service desk or ticket management systems. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to manage multiple priorities in a fast-paced ...

Microsoft 365 administration and support. Experience supporting Microsoft Entra ID, Exchange Online, Teams, SharePoint and OneDrive. Experience administering Microsoft Intune or another endpoint management platform. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs. Experience using service desk and ticket management systems. ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £30,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

fast-paced service desk environment where clear communication, accountability and service quality matter. DUTIES Your duties as the Service Desk Team Leader include: Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability SLA Monitoring: Monitor … ticket queues, engineer workloads and service level agreements to support timely resolution and effective client service Client Communication: Gather information from clients, provide clear updates and ensure queries and issues are addressed promptly and professionally Incident Handling: Manage and coordinate incidents according to established processes, including logging, tracking progress ...

applications. Familiarity with Windows operating systems and Microsoft 365. Experience using remote support tools. General understanding of networking and IT infrastructure. Knowledge of support ticket management and incident handling. Desirable: Basic SQL or MySQL knowledge. Experience supporting ERP, finance or business management software. Understanding of accounting processes ...

client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Team Leader. Basic salary £40K- £46K Negotiable + Bonus + Benefits The Technical Support Advisor will … support for customers both online and over the phone. The Role: The Technical Support Team Leader will be responsible for the day to day management of a small technical support team who provide excellent over the phone, online and technical support for customers. Duties will include ...

LLMs, agentic systems and machine learning, assessing emerging tools and techniques and translating their potential for both technical and non-technical audiences. Planning & Delivery Management: Plan future initiatives and manage active projects through effective sprint planning, backlog prioritisation and ticket management using tools such as Jira. Executive … LangGraph and Microsoft Foundry or equivalent technologies. Strong understanding of software engineering best practices, including testing, code review, CI/CD, dependency and package management, and maintainable system design. Experience deploying and operating AI and machine learning services in production, including API-based architectures and cloud-hosted workloads. Practical ...

LLMs, agentic systems and machine learning, assessing emerging tools and techniques and translating their potential for both technical and non-technical audiences. Planning & Delivery Management: Plan future initiatives and manage active projects through effective sprint planning, backlog prioritisation and ticket management using tools such as Jira. Executive … LangGraph and Microsoft Foundry or equivalent technologies. Strong understanding of software engineering best practices, including testing, code review, CI/CD, dependency and package management, and maintainable system design. Experience deploying and operating AI and machine learning services in production, including API-based architectures and cloud-hosted workloads. Practical ...

LLMs, agentic systems and machine learning, assessing emerging tools and techniques and translating their potential for both technical and non-technical audiences. Planning & Delivery Management: Plan future initiatives and manage active projects through effective sprint planning, backlog prioritisation and ticket management using tools such as Jira. Executive … LangGraph and Microsoft Foundry or equivalent technologies. Strong understanding of software engineering best practices, including testing, code review, CI/CD, dependency and package management, and maintainable system design. Experience deploying and operating AI and machine learning services in production, including API-based architectures and cloud-hosted workloads. Practical ...

team and provide IT Support services in a User Fulfilment capacity for new joiners/on-boarding, leavers, setting up accounts, general IT administration, ticket management, etc. The successful candidate will ideally have experience of, or gain experience across a range of technology, including the following: ·Active Directory ...

focused on delivering high-quality, customer-focused IT support across the business, ensuring that technical issues are efficiently diagnosed, prioritised, and resolved through effective ticket management and troubleshooting. The role involves supporting a wide range of systems and technologies, including Microsoft 365, Windows devices, and user account administration ...

this role, you will: Log, categorise and triage incoming incidents and service requests. Carry out initial investigation and troubleshooting, escalating where required. Maintain accurate ticket updates, including customer communication and root cause analysis. Support releases and configuration changes following change management processes. Assist with routine maintenance and proactive … system health checks. Participate in a 247 on-call support rota. Required Experience Proven commercial 1st line application support experience. Strong ticket management and prioritisation skills (incident vs request). Confident troubleshooting mindset with good evidence gathering. Clear written and verbal communication skills. Comfortable working to SLAs ...

been operating in the industry for over 30 years. They are known for their excellent service including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, Power Apps and AI. On offer is the chance to work with expert colleagues on 2nd line IT support. You will be working … phone, email, and a ticket management system handling escalations from 1st line helpdesk support. This role will involve working with Microsoft server and desktop operating systems. The ideal candidate is an IT Support Engineer or similar who wants to join a leading IT Managed Services Provider looking ...

been operating in the industry for over 30 years. They are known for their excellent service including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, Power Apps and AI. On offer is the chance to work with expert colleagues on 1nd line IT helpdesk support. You will be working … phone, email, and a ticket management system ensuring smooth processes through the internal system and escalating requests through to 2nd line support. This role would suit is a trainee 1st Line IT Support Engineer, IT Helpdesk or similar who wants to join a leading IT Managed Services Provider ...

autonomously at SFIA Level 4 Influence technical direction and contribute to engineering best practice Support and mentor junior team members where appropriate Risk & Issue Management Proactively identify and escalate risks, issues, and blockers Contribute to continuous improvement and transparent delivery practices Essential Skills & Experience Strong hands-on experience with … developing solutions using Power Pages Strong knowledge of Power Platform, including: Power Apps Power Automate Dataverse Experience using Azure DevOps for: Board and ticket management Pipeline configuration Agile delivery support Experience working within Agile/Scrum delivery teams Strong communication and stakeholder engagement skills Active SC clearance ...

including Microsoft Office. A proactive approach with a willingness to learn and develop. Advantageous Experience within a Helpdesk or Service Desk environment. Exposure to ticket management systems such as Jira. An interest in software or technology. Why Apply? This is much more than a customer service role ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...