1 to 25 of 34 Ticket Management Jobs in the UK

responsible for providing advanced technical support and leadership within the service desk team. This role includes site visits, project support, and coordination of problem management, while also serving as a technical subject matter expert (SME) and escalation point for complex issues. The Senior Analyst will lead initiatives for early … development. Knowledge Advocate: Promote and share knowledge within the team, ensuring documentation and processes are up-to-date and accessible. Service Desk Incident Management: Cover ticket management and incident resolution, ensuring timely and effective handling of service desk requests. Functional Escalations within Sub Team: Manage escalations within ...

Overview : We are seeking a Technician 2 to support a key IT migration project. This role involves hands-on device refresh activities, stock management, and coordination with onsite engineers. Location : Plymouth PL2 2BG Rate : An hourly rate, in-scope IR35, of £14.90 (PAYE) OR £19.34 per hour … . Contract Lengt h: up to 30-Jun-26 Hours : 37.5 hours per week, Monday to Friday (08:30 - 17:00) Key Responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels ...

recruiting for a IT Engineer to be based in Plymouth on contract to work for a leading Government department. Summary of responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract … Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts ...

Overview : We are seeking a Technician 2 to support a key IT migration project. This role involves hands-on device refresh activities, stock management, and coordination with onsite engineers. Location : Plymouth PL2 2BG Rate : An hourly rate, in-scope IR35, of £14.90 (PAYE) OR £19.34 per hour … . Contract Lengt h: up to 30-Jun-26 Hours : 37.5 hours per week, Monday to Friday (08:30 - 17:00) Key Responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels ...

industry. Support many of the biggest brands in the UK and worldwide. Job Purpose and primary objectives The IT Service Desk and Request Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require a competent aptitude for working with … such services on an operational rotated 365 days in a Night shift working basis including Weekend and Night shift. Keying the incidents from Client ticket system to Partners ticket system and vice versa Coordinate end to end with various parties for printer incident closure within SLA Printer Calls ...

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer ...

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer ...

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer ...

recruiting for an SC Cleared IT Engineer to be based in Bristol on contract working for a Government organisation. Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns ...

Basic) and UMB - £18.87/hr Contract Length: 6+ Months Start Date: 15-Dec-25 End Date: 30-Jun-26 Key Responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. … Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract. Effective Management of disposals that go through their Hub as per contract. Triage and perform hardware repairsin Warranty kit' and liaise with vendors for parts and returns ...

Stay current with emerging technologies and evaluate their relevance to platform evolution. Ensure system maintainability, scalability and adherence to security best practice. Project & Sprint Management Own sprint planning, workload allocation and technical delivery timelines. Maintain momentum across the team while balancing business priorities. Collaborate closely with Product to deliver … processes and ensure smooth, reliable releases. Monitor system performance and implement improvements. Maintain strong, consistent security practices in all development work. Oversee technical support ticket management and ensure team coverage. Continuous Improvement & Growth Strategy Challenge existing processes and promote continuous improvement. Contribute to post-launch customer support excellence. ...

with colleagues on agreed deadlines. Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices. Actively contribute to problem management and knowledge transfer Work closely with the Service Desk to feedback on support … desk or IT support role. Good knowledge of Windows operating systems. Full driving licence. Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous. Why Tetra Tech: Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused ...

absolute must as you'll be engaging with System Users across the business group, from warehousing through to sales, finance and the senior management team. While prior experience with our applications is beneficial (e.g., Microsoft 365/SharePoint, FileMaker, ERP systems such as Business Central), we also welcome strong … regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming tickets across internal applications (e.g., Microsoft Business Central, Slim4, Warehouse Management Systems, Trade Websites, Product Database, Zendesk). Prioritize ...

requests, and ensuring our hardware inventory is accurate. This role is office-based due to the requirement of handling physical hardware assets. Key Responsibilities: Ticket Management: Acting as the first point of contact for IT issues, logging and resolving tickets via Freshdesk. You will ensure tickets are prioritized … correctly according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses, and setting up permissions. Asset Management: Maintaining a strict inventory of IT hardware (laptops, mobiles, docking stations) and managing stock levels. ...

Analyst: Previous experience within a Service Desk is vital within this role Excellent troubleshooting and problem solving skills Extensive Active Directory Strong O365 experience Ticket management experience including good time management Hardware support including Laptop & PC building Any experience of supporting MS Exchange is highly desirable Experience ...

local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control/building management system (BMS) Manage stock inventory of IT equipment … General ticket management, ensuring all tickets are dealt with in a timely and professional manner Service Improvement and Collaboration: Proactively suggest and implement service improvements Participate in the Business Relationship Management function Experience/Skills/Knowledge/Qualifications: Experience with IT ticketing systems Basic networking knowledge ...

local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control/building management system (BMS) Manage stock inventory of IT equipment … General ticket management, ensuring all tickets are dealt with in a timely and professional manner Service Improvement and Collaboration: Proactively suggest and implement service improvements Participate in the Business Relationship Management function Essential Skills and Attributes Excellent customer service and communication skills Strong problem-solving and troubleshooting ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

wellbeing and safety support services including "Employee Assistance Program" On your first day, you should be able to: Support multiple client engagements simultaneously, Ticket Management, ability to track, assign and resolve customer issues with agreed SLA Times and create/update support Documentation, Collaborate with other support team … Basic understanding of networks and networking Experience with following Data Flows and Structures, ability to trend and report on incidents Experience with service desk management tools (Zendesk, ServiceNow or similar) Experience working with O365, Jira and MS SharePoint The Suitable Candidate Is a team player who can effectively work ...

proactive and highly organised Operations Team Leader to oversee daily operational workflows and ensure compliance. In this pivotal role, you’ll manage ticket queues, allocate tasks across the team, and drive continuous improvement across the business. You’ll also take ownership of maintaining ISO9001 and Health & Safety certifications, ensuring … regularly audited. Salary: Up to £33,000 per annum depending on experience Location: Near Farnborough Contract: Permanent, full time, office based Key responsibilities Ticket management: Monitor and manage ticket queues and allocate tasks to ensure timely resolution. Provide guidance, support, and oversight to the operations team, fostering ...

support presence, focused on maintaining stringent service levels and managing the full life cycle of hardware within your designated hub and surrounding areas. Ticket Management: Proactively manage and update all assigned support tickets (for the Hub and surrounding spoke locations) to ensure all contractual Service Level Agreements (SLAs … met. Hardware Logistics & Asset Management: Perform end-to-end management of IT stock. This includes the precise scanning/logging of equipment in and out of locations to maintain accurate inventory and asset records. Device Repairs & Triage: Identify faults, perform initial triage, and conduct hardware repairs ...

impact day-to-day. THE BENEFITS Supportive team culture with a strong focus on development Exposure to modern workplace technologies (Microsoft stack/endpoint management) Opportunity to mentor and influence service desk standards and processes Stable, onsite role with variety across users, devices, and issues THE SENIOR HELPDESK ENGINEER … knowledge of Windows operating systems (Windows 10/11) support and troubleshooting Experience using Microsoft Intune (Endpoint Manager/MEM) for endpoint support and management Confident with device builds, imaging/deployment, and end-user hardware/software setups Strong ticket management skills (ownership, prioritisation, updates ...

Manager, you will be responsible for the stability, security, and evolution of the company’s technology environment. You will move beyond firefighting and ticket management, focusing instead on long-term architecture, vendor strategy, cyber resilience, and smart automation. You will be trusted to challenge legacy thinking, recommend improvements … Full ownership of IT infrastructure, systems, networks, and cloud environments Development and execution of the IT strategy and technology roadmap Cyber security oversight, risk management, and compliance Vendor management, contract negotiation, and cost optimisation Leading system upgrades, migrations, and digital improvement projects Ensuring high availability, performance, and business ...

Maintain comprehensive filing systems and ensure compliance with document retention policies What we're looking for; Proven experience in help-desk support systems and ticket management software Proficiency in purchase order processing and invoice validation procedures Strong competency in Microsoft Office Suite, particularly Excel for quote sheet management Experience with CRM systems and customer portal administration Demonstrated ability in diary management and scheduling systems Excellent written and verbal communication skills for supplier and client liaison What's next? Apply today, so we can make a difference for generations to come. We're proud to have been ...

Maintain comprehensive filing systems and ensure compliance with document retention policies What we're looking for; Proven experience in help-desk support systems and ticket management software Proficiency in purchase order processing and invoice validation procedures Strong competency in Microsoft Office Suite, particularly Excel for quote sheet management Experience with CRM systems and customer portal administration Demonstrated ability in diary management and scheduling systems Excellent written and verbal communication skills for supplier and client liaison What's next? Apply today, so we can make a difference for generations to come. We're proud to have been ...