1 to 25 of 27 Ticket Management Jobs in the UK

road vehicles, all equipped with state-of-the-art technology, for a contract opportunity. If you have a background Data Analytics and using Ticket Management systems, this could be the role for you! Responsibilities of the Technical Officer include: * Use ticket management tools to understand … service requests raised by design team and take action * Monitor the incident tickets in the incident management system and track them through to closure * Utilise analytical tools to understand the anomalies or trends and find the root cause * Use advanced MS Excel techniques including Power Query, Power Pivot ...

road vehicles, all equipped with state-of-the-art technology, for a contract opportunity. If you have a background Data Analytics and using Ticket Management systems, this could be the role for you! Responsibilities of the Technical Officer include: Use ticket management tools to understand … service requests raised by design team and take action Monitor the incident tickets in the incident management system and track them through to closure Utilise analytical tools to understand the anomalies or trends and find the root cause Use advanced MS Excel techniques including Power Query, Power Pivot ...

road vehicles, all equipped with state-of-the-art technology, for a contract opportunity. If you have a background Data Analytics and using Ticket Management systems, this could be the role for you! Responsibilities of the Technical Officer include: * Use ticket management tools to understand … service requests raised by design team and take action * Monitor the incident tickets in the incident management system and track them through to closure * Utilise analytical tools to understand the anomalies or trends and find the root cause * Use advanced MS Excel techniques including Power Query, Power Pivot ...

Join a leading technology company as a technician 2! Job Overview Responsible for effective queue and ticket management for the assigned Hub and surrounding spoke locations, ensuring timely updates, call handling, and resolution in line with contractual service levels. Managed Hub stock and asset control, including scanning … Date: 05-May-2026 to 31-May-2027 Work Schedule: Mon-Fri 08:30-17:00 Must have SC Clearance. Key Responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. ...

part in supporting engineering and project teams by managing service requests, analysing data trends, and ensuring the smooth operation of reporting and incident management systems. Key Responsibilities Manage and respond to service requests using ticket management tools, ensuring timely and effective resolution. Monitor incident tickets within … incident management system and track progress through to closure. Analyse data trends and anomalies, identifying root causes using analytical tools and SQL where required. Utilise advanced Microsoft Excel capabilities, including Power Query, Power Pivot, and Power Automate, to manipulate and interpret cloud-based data. Validate reports produced by offshore ...

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations … contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements ...

Summary of responsibilities - detailed JD provided Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items …/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues ...

learn. Comprehensive onboarding and ongoing training will be provided. The role could suit a Graduate level candidate with either a Financial or Supply Chain Management focused degree, who has a keen interest in IT. This position is based on-site in Poole, Dorset. The role requires a regular presence … head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming tickets across the Group for the core ERP application (Microsoft Business Central). Prioritize incidents based on business impact and user urgency; escalate when ...

learn. Comprehensive onboarding and ongoing training will be provided. The role could suit a Graduate level candidate with either a Financial or Supply Chain Management focused degree, who has a keen interest in IT. This position is based on-site in Poole, Dorset. The role requires a regular presence … head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming tickets across the Group for the core ERP application (Microsoft Business Central). Prioritize incidents based on business impact and user urgency; escalate when ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

mentor a team of service desk engineers, providing day-to-day guidance, coaching, and performance management. Oversee IT service desk operations, ensuring efficient ticket management and adherence to SLAs and KPIs. Act as the escalation point for complex technical issues, ensuring timely and effective resolution. Monitor service performance ...

responsibilities will include: Managing and maintaining the DMS roadmap, ensuring alignment with business strategy Leading partnerships initiatives, including vendor engagement Leading the change management process Supporting digital transformation initiatives Providing guidance, insight and expertise to the leadership team regarding DMS direction Ensuring compliance and data integrity Working closely with … Troubleshooting the integrations between product and DMS The successful candidate will have: Experience in similar role in the automotive industry Experience working with Dealer Management Systems Strong understanding of dealership operations and processes Experience working with a ticket management system Excellent communication skills and stakeholder management ...

this role, you will: Log, categorise and triage incoming incidents and service requests. Carry out initial investigation and troubleshooting, escalating where required. Maintain accurate ticket updates, including customer communication and root cause analysis. Support releases and configuration changes following change management processes. Assist with routine maintenance and proactive … system health checks. Participate in a 247 on-call support rota. Required Experience Proven commercial 1st line application support experience. Strong ticket management and prioritisation skills (incident vs request). Confident troubleshooting mindset with good evidence gathering. Clear written and verbal communication skills. Comfortable working to SLAs ...

role manages customer services, ensuring adherence to SLA and being the first line support to the Service Coordinators where required. Key Responsibilities: Accountable for ticket management, ensuring allocation and tickets being resolved within SLA and at a high-quality standard Supporting the Service Delivery Manager – Major accounts, including ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

also be the subject matter expert, working across a fast-evolving group scaling through new acquisitions and technology growth General responsibilities: - Own Azure estate management, VDI delivery, and key migration/refactor projects across 2,000+ users Hands-on platform work including monitoring, access & service admin, IT support major … support functions Skills required: - Solid Azure resource administration (build/config/support for live environments) * Virtual desktop infrastructure - VDI - design, config, deployment and management experience * Microsoft Entra or Azure AD admin and set-up * Service desk (ServiceNow or similar) ticket management in production environments * Security & governance ...

also be the subject matter expert, working across a fast-evolving group scaling through new acquisitions and technology growth General responsibilities: - Own Azure estate management, VDI delivery, and key migration/refactor projects across 2,000+ users Hands-on platform work including monitoring, access & service admin, IT support major … support functions Skills required: - Solid Azure resource administration (build/config/support for live environments) * Virtual desktop infrastructure - VDI - design, config, deployment and management experience * Microsoft Entra or Azure AD admin and set-up * Service desk (ServiceNow or similar) ticket management in production environments * Security & governance ...

also be the subject matter expert, working across a fast-evolving group scaling through new acquisitions and technology growth General responsibilities: - Own Azure estate management, VDI delivery, and key migration/refactor projects across 2,000+ users Hands-on platform work including monitoring, access & service admin, IT support major … support functions Skills required: - Solid Azure resource administration (build/config/support for live environments) * Virtual desktop infrastructure - VDI - design, config, deployment and management experience * Microsoft Entra or Azure AD admin and set-up * Service desk (ServiceNow or similar) ticket management in production environments * Security & governance ...

matter expert, working across a fast-evolving group scaling through new acquisitions and technology growth Azure Cloud Engineer: About the Role * Own Azure estate management, VDI delivery, and key migration/refactor projects across 2,000+ users * Hands-on platform work (monitoring, access/service admin, BAU support) plus … Azure Cloud Engineer: Must-Have Experience * Solid Azure resource administration (build/config/support for live environments) * Virtual desktop infrastructure (VDI) deployment and management (ideally set-up, not just support) * Microsoft Entra (Azure AD) admin and organisational-level set-up * Service desk (Zoho, ServiceNow or similar) ticket ...

Delivery Manager is responsible for ensuring highquality delivery of IT services across the organisation in line with SLAs. This role oversees service performance, oversees ticket management, drives continuous improvement, and ensures that IT services align with business needs. The ideal candidate will works closely with technical teams, vendors … services to internal teams across Helping Hands. Manage and support cross-functional technical teams to resolve service issues efficiently. Ensure incident, problem, and change management processes are adhered to according to ITIL Principles. Support in the management of supplier relationships and third-party service providers to ensure value ...

engagement, education, and conversion across channels. Content Delivery: Partner with Content and SEO teams to plan and implement their content roadmap for experian.co.uk. Project Management: Partner with the Product team on long-term enhancements to ensure new features are effectively represented on experian.co.uk. Qualifications Experience in an eCommerce … website management role. Experience collating and analysing data and producing insights. Experience with customer journey optimisation and conversion rate improvement. Proficiency with analytics tools (e.g., GA4) and heatmapping/session replay tools. Knowledge of A/B testing methodologies and experience managing test roadmaps. Good understanding of different marketing ...

Centre Shift Technician Improver State-of-the-art Data Centre Stockley Park, West London Your new employer is one of the UKs largest facilities management providers, looking to hire an ICT Shift Technician Improver to join their fast-growing data centre team in Stockley Park. This is an exciting … racking/stacking, patching, break-fix, decommissioning, and infrastructure installations Responding to ICT faults and escalating issues to senior engineers where required Supporting ServiceNow ticket management, emails, and job queues to ensure completion within SLA timescales Maintaining accurate documentation and assisting with shift handovers Following health & safety procedures ...

first-line technical support and guidance Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions Hardware and Software Setup ...