51 to 71 of 71 Ticket Management Jobs in the UK

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

and interact directly with our customers. The purpose of this job and this team is to provide world class customer experience for customers. You will be responsible for the management of customer reported issues, proactive traffic management and fraud management across Global IPX and IPX platforms. What you'll be doing Resolving IP Service issues across the … and improvements are implemented. Maintaining ongoing communication with Stakeholders. Dealing with escalations from external CP's/Customers and internal BT teams and seeing the issue through to resolution. Ticket management on ServiceNow. Proactively identifying and implementing service improvements. Implementing post incident improvement action. Solving complex problems. Effective demand management and prioritization. Identifying and delivering automation opportunities. … between platforms seamlessly to fault cross platform issues. Be available for out of hours support as a when needed Take ownership of priority customers. What you'll bring Mandatory: Ticket management on ServiceNOW or similar. Experience with Wireshark and/or other such tracing tools. Good knowledge and understanding in protocols such as SIP, SDP and RTP. Good More ❯

developing the team, improving processes, and ensuring the service desk continues to meet the needs of the business. Key Responsibilities: Lead, coach, and support the service desk team Oversee ticket management and ensure timely resolution Communicate effectively with stakeholders at all levels Monitor performance and report on KPIs Identify and implement service improvements What we're looking for … Previous experience leading a service/help desk team ITIL Foundation certification (v3 or v4) Strong understanding of enterprise applications and service delivery Experience with Jira Service Management or a similar system Excellent communication and problem-solving skills This is a hybrid role offering variety, responsibility, and the opportunity to grow into a long-term position. To find out More ❯

Manager to join an exciting program which offers new selection creation for Amazon thereby improving Selection for customers. As Program Manager you will: Drive the expansion of Selection and management of a strategic roadmap involving unique and innovative customer solutions. Implement programs to drive broader and deeper engagement of Amazon Selling Partners, thereby improving the adoption of the product. … Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers. Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence. BASIC QUALIFICATIONS 3+ years of program or project management experience. 3+ years of working … determine improvements. PREFERRED QUALIFICATIONS 3+ years of driving end to end delivery, and communicating results to senior leadership experience. 3+ years of driving process improvements experience. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. Experience building processes, project management, and schedules. Our inclusive culture empowers Amazonians to deliver the best results for More ❯

Proactively contribute to, build and promote internal knowledgebase, so that new support is more efficient, esp. in areas of expertise and focus areas. Follow engineering best practices. Support change management process and planned engineering works. Requirements At least 2 years in a broadcast engineering support role or similar. Good understanding of broadcast systems and technologies: including traditional SDI, IP … and as part of a team to resolve issues, prioritise and escalate. Knowledge of cybersecurity and resilience in broadcast implementations. Proficiency in documentation for broadcast systems and processes, including ticket management – reading schematics, manuals, knowledge articles and updating/creating existing documentation. Excellent verbal and written communication skills to both technical and non-technical people. Strong decision-making More ❯

and assets, assists with upgrades and fixes. Preparation of Audio Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. Responsibilities Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety of AV software and hardware. … troubleshooting and issues. Maintaining a good and up-to-date working knowledge of the latest technologies relevant to the company's projects. Providing phone/email tech support. Reporting ticket management. Product research and development for client requirements. Qualifications Strong understanding of Windows Operating Systems. Must be well organised with the ability to prioritise workload effectively whilst liaising with More ❯

brand, enriching customer relationships with Yext Provide post-implementation technical and consultative support, that is prompt, friendly, and accurate, to our Enterprise clients via email, phone, and chat Develop ticket management strategies and ensure alignment to the SLA Provide platform configuration and data management services to our clients and partners Troubleshoot reported product and publisher issues to … leadership, outstanding track record, and/or peer recognition that separates you from others Ability to work quickly, independently, and accurately in a high-volume environment, with excellent time management skills Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills Strong computer skills, and the ability to More ❯

line support for client queries (remote and on-site) Managing user accounts (starters/leavers), email groups, folder/sharepoint permissions Troubleshooting hardware/software and basic network issues Ticket management and escalation when needed Assisting in regular site visits and on-site fixes (when remote support just wont cut it) Helping out with broader internal support Liaising More ❯

brand, enriching customer relationships with Yext Provide post-implementation technical and consultative support, that is prompt, friendly, and accurate, to our Enterprise clients via email, phone, and chat Develop ticket management strategies and ensure alignment to the SLA Provide platform configuration and data management services to our clients and partners Troubleshoot reported product and publisher issues to … leadership, outstanding track record, and/or peer recognition that separates you from others Ability to work quickly, independently, and accurately in a high-volume environment, with excellent time management skills Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills Strong computer skills, and the ability to More ❯

request forms for course enrollment, feedback collection, and compliance tracking, enhancing user experience and operational efficiency. Ensure the accessibility of a centralized library of forms within ServiceNow. Content Library Management: Oversee the organization and maintenance of digital learning content libraries, managing course schedules and availability to align with Haleon's Learning and Development strategy. Data-Driven Improvement: Analyze learner … feedback and engagement data to refine course offerings and improve content effectiveness. Query Management: Serve as the first point of contact for learning and development-related queries, addressing concerns and escalating to appropriate teams when necessary. Compliance & Standards: Ensure adherence to digital learning standards and best practices across platforms and processes. Community Leadership: Lead enterprise-wide initiatives for the … Learning Experience Platform (LxP) community to foster collaboration and engagement. LxP Operations: Manage operations within Haleon's LxP, including group creation, admin upskilling, reporting, metrics analysis, and governance. Service Management: Support the operations of the myLearning service by efficiently managing daily tickets while meeting defined KPIs and SLAs. External Training Access: Facilitate operations of the myLesson service, ensuring external More ❯

risks and opportunities. Being a positive, active, and contributing team member. Offering advice and suggestions for improving the development process. Supporting Production with backlog review, task estimation, and Jira ticket management. Technical Requirements Advanced understanding of C++. An advanced understanding of the main gaming platforms and the requirements needed to develop software for them. Unreal Engine experience an advantage. More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Managers on Service improvements and feeding in observations and problem areas. Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics. PO/Invoice Management Closely working with Customer Experience to improve ticket management and user training issues Out of hours escalation for operational issues (Rota). Working with Service desk to … ensure good quality ticket management is taking place Reviewing PIRs/Provide Feedback Provide operational expertise into projects and new propositions. Work with SMARTY and the wider Three business to support the development of operational and service management maturity. Manage and track continuous service improvement initiatives Manage and report on all key KPI's and performance measure … and what they bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Experience of working with and influencing various levels of management, building relationships and influencing across teams and a wider community of other leaders and managers. A clear communicator. Ability to lead, make decisions, problem solve and work within teams. More ❯

products delivered, their in-store location, and when they're sold. At Co-op, collaboration is part of who we are. Our team works in Scrum, using Jira for ticket management and Azure DevOps as our repository and pipeline platform, and plan to migrate to Gitlab later this year. We'll provide you with career and technical coaching … A pension with up to 10% employer contributions Access to a subsidised onsite gym (at our Manchester HQ) Coaching and training to support your career development Wagestream - a money management app that gives you access to a percentage of your pay as you earn it Grocery Aid - 24/7 access to a range of emotional, financial, and practical More ❯

Responsibilities: Datacenter Operations: Oversee implementation of physical security policies and procedures. Security & safety incident management Gather/Retrieve data centre reported incidents and actioning Perform analysis to detect security threats, risks, alerts and escalate to the proper incident response teams for further action if necessary Access control management Manage Internal and External Access Requests Routine Audit and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions Log reviews Authorized User Management CCTV and Security Camera Management Shipment compliance - Inbound/Outbound request Management and Compliance/Policy - Validation and assurance of deliveries from couriers to data centre/warehouse acceptance and record - Vendor and … of company personnel and assets Media Handling/Destruction COD (Destruction/Sanitization) of Media Disk verification and Tracking Bad Media Monitoring/Dashboard and Process Destruction Vendor Operations Management Smart Lock Access Management Hardware Decommission, RMA, and Migration of equipment handling Diagnosing security hardware issues and reporting findings for escalation Support Datacenter by overseeing decommissions, migrations, and More ❯