51 to 61 of 61 Ticket Management Jobs in the UK

triage support requests from internal and external sources Analyse and query production data using SQL Produce reports and dashboards for business and technical teams Access production systems for incident management and debugging Document processes, troubleshooting steps, and knowledge base articles Work closely with business analysts, product owners, and developers Support quality assurance and compliance within a regulated environment The … Candidate: Proven experience in a customer or technical support role Strong SQL skills in a production environment (querying, updating, analysing data) Experience with support software and ticket management Excellent data analysis and reporting capabilities Knowledge of financial services is desirable (regulated environment experience beneficial) Strong analytical and problem-solving skills Confident working with both technical and non-technical More ❯

Essential skills Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore to or awareness of … Awareness of how actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile More ❯

We are working with a leading Managed Services Provider seeking a proactive individual to join their Operational Support Centre in Manchester. This key hybrid position focuses on major incident management (60-70%) and team leadership (30-40%) - you will be pivotal in overseeing critical customer incidents, guiding a team of service desk engineers, and shaping the culture of an … weeks, with an impressively low call our rate – with a £250 bonus payment for each week , you will boost your total annual earnings by £3,300. Key Responsibilities: Incident management: Act as the Major Incident Manager for all Priority 1 and Priority 2 incidents, leading coordination of response Communicate clearly and confidently with customers, executives, and internal teams during … major incidents. Refines the companies’ incident management processes – with autonomy to change and improve protocol Conduct post-incident reviews, analysing the root cause and driving a preventative solution. Team leadership: Manage and support a team of 1st first-line engineers within the 24/7 operational support centre. Hold regular one-to-ones and performance reviews with your team More ❯

integrity, and continuous improvement What will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service More ❯

integrity, and continuous improvement What will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service More ❯

integration into our bespoke system, ensuring data quality and accessibility. Solution Development: Utilize your scripting and SQL expertise to create innovative data solutions that support and enhance our operations. Ticket Management: Efficiently handle ticketed tasks, prioritizing and resolving issues to maintain smooth business operations. Continuous Improvement: Proactively identify and suggest enhancements to our existing systems and processes, liaising More ❯

Install and patch software Server & Network support Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment. Maintain user accounts and permissions Print management accounts Disk space quotas Continuity, Maintenance & Security Maintain an up to date inventory of all ICT equipment Backups Anti-virus Security and access procedures Helpdesk ticket management More ❯

with up to 11% employer contribution. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to kickstart your career in IT. You'll learn about ticket management, troubleshooting, system patching, and more - all while gaining a nationally recognised qualification. With a mix of real-time lessons, flexible online modules, and support from expert trainers More ❯

by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Customer Contact: Act as the single point of contact for customers regarding all service requests. Ticket Management: Handle Firstline Tickets, including common requests like password resets, application installs, and initial troubleshooting of technical issues. Pre-process service requests received via email, manual entry, or More ❯

initial assessment and discovery phase of enterprise authentication systems. This role focuses on understanding and documenting existing Kerberos implementations , uncovering risks, and defining improvements to strengthen authentication and password management processes across complex environments. Key Responsibilities Lead the discovery phase for authentication and password management across large enterprise environments. Investigate existing Kerberos implementations , configurations, and integrations across Windows … procedures, application authentication, and service account management. Assess and map dependencies between applications and Kerberos authentication flows. Analyse and highlight risks and gaps in current Kerberos setups (SPNs, delegation, ticket lifetimes, trust relationships, etc.). Recommend and implement mitigations for Kerberos-related risks and password management issues. Collaborate with stakeholders and technical teams to validate findings and propose … documentation outlining existing configurations, discovered issues, and recommended remediation actions. Support the setup, configuration, and validation of applications requiring Kerberos integration. Produce clear process documentation for authentication and password management, supporting future operational teams. Essential Skills & Experience Proven hands-on expertise with Kerberos authentication , including SPNs, delegation, cross-realm trust, and ticket management. Experience leading discovery and analysis More ❯

initial assessment and discovery phase of enterprise authentication systems. This role focuses on understanding and documenting existing Kerberos implementations , uncovering risks, and defining improvements to strengthen authentication and password management processes across complex environments. Key Responsibilities Lead the discovery phase for authentication and password management across large enterprise environments. Investigate existing Kerberos implementations , configurations, and integrations across Windows … procedures, application authentication, and service account management. Assess and map dependencies between applications and Kerberos authentication flows. Analyse and highlight risks and gaps in current Kerberos setups (SPNs, delegation, ticket lifetimes, trust relationships, etc.). Recommend and implement mitigations for Kerberos-related risks and password management issues. Collaborate with stakeholders and technical teams to validate findings and propose … documentation outlining existing configurations, discovered issues, and recommended remediation actions. Support the setup, configuration, and validation of applications requiring Kerberos integration. Produce clear process documentation for authentication and password management, supporting future operational teams. Essential Skills & Experience Proven hands-on expertise with Kerberos authentication , including SPNs, delegation, cross-realm trust, and ticket management. Experience leading discovery and analysis More ❯