51 to 72 of 72 Ticket Management Jobs in the UK

to troubleshoot their issues effectively. Responsibilities: Logging and processing customer requests and issues using Dynamics 365 Troubleshooting and diagnosing support issues via the phone, email or onsite visits Effective ticket management to meet defined service levels Assist with project related work, such as brand new implementations or improvements to existing systems. Assist with onboarding new customers Ensure they More ❯

support team to resolve complex bugs and raised tickets. Maintain and update third-party library dependencies (Java JRE, Jetty, Chilkat, nSoftware AS2). Use Azure DevOps for sprint planning, ticket management, coding, testing, and release cycles. The Ideal Candidate Will Possess: A proactive and collaborative mindset. Strong problem-solving and critical thinking abilities. Excellent time management and More ❯

support team to resolve complex bugs and raised tickets. Maintain and update third-party library dependencies (Java JRE, Jetty, Chilkat, nSoftware AS2). Use Azure DevOps for sprint planning, ticket management, coding, testing, and release cycles. The Ideal Candidate Will Possess: A proactive and collaborative mindset. Strong problem-solving and critical thinking abilities. Excellent time management and More ❯

support team to resolve complex bugs and raised tickets. Maintain and update third-party library dependencies (Java JRE, Jetty, Chilkat, nSoftware AS2). Use Azure DevOps for sprint planning, ticket management, coding, testing, and release cycles. The Ideal Candidate Will Possess: A proactive and collaborative mindset. Strong problem-solving and critical thinking abilities. Excellent time management and More ❯

sponsorship . Key responsibilities will include: Inspire, mentor, and manage a talented Salesforce team, encouraging growth and best practices. Remain technically involved in Salesforce configuration, customisation, flows, and object management, delivering continuous improvements across the CRM ecosystem. Own sprint planning, backlog refinement, and Jira ticket management; acting as Scrum Master when required. Collaborate with senior business leaders More ❯

several of, or all of WAN, LAN, Data Centre switching and Security (Cisco, Aruba, Meraki, Palo Alto, Fortinet and Zscaler). Experience handling, managing and resolving customer support incidents (Ticket Management). The ability to liaise effectively with service providers (TalkTalk, Vodafone, GTT etc.). Experience of dealing with vendor TAC support services (Cisco TAC/Fortinet/ More ❯

several of, or all of WAN, LAN, Data Centre switching and Security (Cisco, Aruba, Meraki, Palo Alto, Fortinet and Zscaler). Experience handling, managing and resolving customer support incidents (Ticket Management). The ability to liaise effectively with service providers Experience of dealing with vendor TAC support services (Cisco TAC/Fortinet/Microsoft etc.). Knowledge or More ❯

accreditation will be provided. Key Responsibilities: Fault finding rectifying AV systems at the client site Providing remote assistance and onsite technical support for clients Completion of service reports and ticket management on company systems Carrying out preventative maintenance on installed systems at the site Providing technical assistance to Service Coordinators for handling customer enquiries as required. Reporting any More ❯

warehouse, the individual will ensure deliveries are accurately booked in and will manage pick, pack, and despatch functions across all accounts. Additional duties include handling customer requests through the Ticket Management System, ensuring service level agreements are met or exceeded, and repairing or preparing mobile, laptop, and printer devices to meet quality standards. This includes loading customised imagery More ❯

warehouse, the individual will ensure deliveries are accurately booked in and will manage pick, pack, and despatch functions across all accounts. Additional duties include handling customer requests through the Ticket Management System, ensuring service level agreements are met or exceeded, and repairing or preparing mobile, laptop, and printer devices to meet quality standards. This includes loading customised imagery More ❯

testing, including debugging workflows Experience working with JSON data structures and consuming APIs (GET/POST) Good command of responsive web design and web performance optimisation Effective npm dependency management Comfortable using Git for version control and clean code practices Experience using Jira for task and ticket management Bonus Points For Node.js/AWS experience or comfort More ❯

fit with Squad 3.0. Now we need someone to help us scale. 1/What you'll do Own a key product area – Full ownership, not just features or ticket management Talk to customers constantly – Turn their pain into features they'll use Connect strategy to execution – Work with eng/design to ship the right thing Drive More ❯

to other UK-wide MoD sites. Typical Responsibilities Assist Users by performing service delivery support activities Actively support the team to resolve support desk items and assist in effective ticket management, in order for the team to achieve service level agreements Actively manage end user expectations through effective communications to provide high levels of service Make frequent contact More ❯

risks and opportunities. Being a positive, active, and contributing team member. Offering advice and suggestions for improving the development process. Supporting Production with backlog review, task estimation, and Jira ticket management. Technical Requirements Advanced understanding of C++. An advanced understanding of the main gaming platforms and the requirements needed to develop software for them. Unreal Engine experience an advantage. More ❯

role is based on our site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for Tailor Made Technologies: A competitive salary Training opportunities set out with a clear training structure … background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage – assessing ticket More ❯

role is based on our site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for Tailor Made Technologies: A competitive salary Training opportunities set out with a clear training structure … background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage - assessing ticket More ❯

role aims to reduce the day-to-day workload of Relationship Managers, enabling them to focus on strategic growth and client acquisition and revenue generation. Key Responsibilities Client Account Management Serve as a primary daily point of contact for clients, handling inquiries and requests. Work closely with Relationship Managers to co-manage client accounts and ensure client satisfaction. Build … document each client's unique needs to provide tailored solutions. Develop and maintain a deep knowledge of the individual requirements of each account. Utilising Company CRM and other client management tools. Collaboration & Coordination Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client meetings independently or alongside Relationship … other internal teams to resolve issues efficiently. Track escalations to resolution and follow up to ensure client satisfaction. Experience & Skills Required Experience: Proven experience in business-to-business account management or customer-facing roles. Familiarity with IT products, services, and the technology landscape (preferred but not essential). Skills: Organisational Skills: Detail-focused, demonstrated ability to effectively manage multiple More ❯

the entire EMEA Application estate at Norton Rose Fulbright. The team reporting into the Application Support Manager is responsible for all aspects pertaining to maintenance of the estate from ticket resolution to upgrades and patching. Quality of service delivery and support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within … a legal framework/architecture. Strong problem-solving skills, team management/coordination, customer engagement and a pragmatic approach will be required to be successful in this role. This a permanent role, within an area that requires day to day leadership, coordination, and forward thinking. Key Responsibilities Manage the team to provide second and third line support and resolution … s area of accountability. Ensure data processing and data feeds between systems are monitored and managed. Report on status of support tickets whilst establishing strategies/execution plans for ticket management. Report on team and system performance to manage and plan capacity and also to report to management. Represent the team in CAB meetings, assessing impacts of changes whilst More ❯

basis until the end of 2025. This is 100% office based in their lovely offices in South Bristol. In this role you will be focussing on the administration and management of workflow tickets through JIRA. You will be responsible for triaging new tickets raised by internal stakeholders and clients, ensuring accurate allocation and prioritisation, and maintaining the correct ticket statuses. By closely collaborating with the Content Planner and internal teams, youll play a key role in driving ticket resolution and keeping workflows moving efficiently. Responsibilities will include: Triage new tickets raised by internal stakeholders and clients, ensuring all relevant information is included. Allocate tickets to the correct teams, ensuring alignment with their capabilities and responsibilities. Collaborate with … Ensure tickets are correctly categorised and maintained in the appropriate status within JIRA. Identify and resolve blocked tickets by liaising with relevant teams to remove obstacles. Monitor and track ticket progress, ensuring deadlines and commitments are met. Act as the central point of contact for ticket workflows, providing updates to stakeholders as needed. Work closely with internal teams More ❯

to take charge, define workflows, and use data to shape the future of our support operations. Key Responsibilities Full ownership of our Zendesk system — from configuring workflows to ensuring ticket accuracy and speed. Manage all incoming support — external requests and internal operational needs like access issues and incident escalations. Partner closely with Product to prioritise bug fixes and monitor … resolution progress. Maintain transparent communication with customers, managing expectations until issues are resolved. Analyse ticket trends to reduce contact volumes through effective help desk resources, proactive communication, and feature updates. Apply ITIL best practices to handle incidents, categorise tickets, and solve problems efficiently. Develop and maintain a robust, user-friendly knowledge base. Write product resources and guides that enhance … quality and readiness. What You’ll Bring To thrive in this role, you’ll need to be organised, proactive, and customer-centric, with proven experience in technical support and ticket management. Here’s what we’re looking for: Technical expertise in Zendesk (or similar platforms) with skills in configuration, automation, and reporting. ITIL knowledge and experience applying best practices More ❯

to take charge, define workflows, and use data to shape the future of our support operations. Key Responsibilities Full ownership of our Zendesk system — from configuring workflows to ensuring ticket accuracy and speed. Manage all incoming support — external requests and internal operational needs like access issues and incident escalations. Partner closely with Product to prioritise bug fixes and monitor … resolution progress. Maintain transparent communication with customers, managing expectations until issues are resolved. Analyse ticket trends to reduce contact volumes through effective help desk resources, proactive communication, and feature updates. Apply ITIL best practices to handle incidents, categorise tickets, and solve problems efficiently. Develop and maintain a robust, user-friendly knowledge base. Write product resources and guides that enhance … quality and readiness. What You’ll Bring To thrive in this role, you’ll need to be organised, proactive, and customer-centric, with proven experience in technical support and ticket management. Here’s what we’re looking for: Technical expertise in Zendesk (or similar platforms) with skills in configuration, automation, and reporting. ITIL knowledge and experience applying best practices More ❯

to take charge, define workflows, and use data to shape the future of our support operations. Key Responsibilities Full ownership of our Zendesk system — from configuring workflows to ensuring ticket accuracy and speed. Manage all incoming support — external requests and internal operational needs like access issues and incident escalations. Partner closely with Product to prioritise bug fixes and monitor … resolution progress. Maintain transparent communication with customers, managing expectations until issues are resolved. Analyse ticket trends to reduce contact volumes through effective help desk resources, proactive communication, and feature updates. Apply ITIL best practices to handle incidents, categorise tickets, and solve problems efficiently. Develop and maintain a robust, user-friendly knowledge base. Write product resources and guides that enhance … quality and readiness. What You’ll Bring To thrive in this role, you’ll need to be organised, proactive, and customer-centric, with proven experience in technical support and ticket management. Here’s what we’re looking for: Technical expertise in Zendesk (or similar platforms) with skills in configuration, automation, and reporting. ITIL knowledge and experience applying best practices More ❯