User Researcher - Contract Opportunity Harvey Nash is delighted to be working with a valued public sector client on an exciting User Researcher contract role. We're looking for a skilled User Researcher to join a multidisciplinary digital team, helping to shape user-centred services aligned with Scottish Government Service Standards. This is a fantastic opportunity to … Details Rate : £450 per day (Inside IR35) Duration : 6 months Location : Edinburgh - 2 days per week on-site Start Date : ASAP Role Overview You'll be responsible for: Leading userresearch activities across digital projects Creating and socialising user personas, journeys, and site maps Producing wireframes, prototypes, and user flows for feedback Conducting usability testing and … user interviews Embedding test-and-learn practices across the organisation Collaborating with product, digital, and data teams Ensuring alignment with SG Digital Standards Skills & Experience Proven experience in agile userresearch within public sector or similar environments Strong understanding of Scottish Government Digital Standards Proficiency with design and collaboration tools Familiarity with Microsoft 365, Azure, and Power More ❯
Summary Triad is seeking a skilled Content Designer to join our team working on meaningful public sector digital services. You'll play a critical role in creating clear, concise, user-focused content for government-facing products and services. Your work will directly support the delivery of accessible, usable, and inclusive digital experiences for citizens. You will collaborate with multidisciplinary … teams including user researchers, service designers, developers, and policy experts. You'll be expected to uphold the principles of the GOV.UK content style guide and contribute to agile delivery teams across the entire product lifecycle. Key Responsibilities Research & Discovery - Conduct content audits, analyse user needs, and assess the content requirements of public sector services. Content Strategy - Develop … and manage content strategies aligned with service and user goals. User-Centered Design - Write and iterate content based on userresearch, testing feedback, and analytics. Collaboration - Work closely with stakeholders, designers, developers, and policy teams to ensure content meets user and business needs. Accessibility - Ensure content is inclusive and accessible to all users, adhering to More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Searchability
multichain asset management, NFT interactions, and transaction signing. Working closely with product and engineering, they'll turn complex concepts such as gas fees and cross-chain swaps into clear user journeys, while maintaining a scalable design system across web, mobile, and hardware wallets. The role requires proven blockchain product design experience, strong userresearch skills, and the … ability to embed trust and security into every interaction, ensuring the product remains accessible, competitive, and user-friendly in a rapidly evolving space. RESPONSIBILITIES: Lead the design of user experiences for multichain wallets, NFTs, and crypto transactions. Translate complex blockchain concepts into clear, user-friendly flows. Collaborate with product managers, engineers, and other stakeholders to define and … deliver features. Create and maintain a scalable design system across web and mobile platforms. Conduct userresearch and usability testing with both crypto-native and new-to-Web3 users. Ensure trust, security, and clarity are central to all designs. Stay ahead of blockchain and Web3 design trends to drive innovation. WE NEED YOU TO HAVE: 5+ Years experience More ❯
Birmingham, Leeds, Liverpool, London, United Kingdom Hybrid / WFH Options
UK Health Security Agency
evidence. The group leads and delivers services protecting the population from hazards locally, nationally and globally. Main duties of the job The roles sit within the UKHSA's core User-Centred Design (UCD) team, which is part of the Readiness and Surge division. Readiness and Surge works across UKHSA and sets the strategic direction for UKHSA's readiness to … We focus on Agency capability, putting external stakeholder and customer needs at the centre of designs for the future. We identify opportunities to improve public health outcomes through better user experiences. The team are responsible for: embedding UCD approaches into UKHSA ways of working UCD expertise in project delivery ensuring user needs are understood and designed for, advocating … a users content journey maps to government processes. They write clear, usable content for transactional and information services and assure the quality of others work. They use data and userresearch to make content decisions. The content designer will be responsible for assuring content quality and best practice. Together with other UCD professions, youll ensure quality, innovation, and More ❯
sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences. Could you be Triad's next "Rising Star of the Year?" Our very own Head of … UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency. Research & Discovery - Conduct userresearch and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service … maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions. Designing for Accessibility More ❯
South West London, London, United Kingdom Hybrid / WFH Options
Triad Group PLC
sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences. Could you be Triad's next 'Rising Star of the Year?' Our very own Head of … UX, Lucille Harvey, was recognised for personal excellence at 'The Chartered Institute for IT & Computing Awards.' Key Responsibilities: User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency. Research & Discovery - Conduct userresearch and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service … maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions. Designing for Accessibility More ❯
Outside IR35 We are seeking a highly skilled Service Designer to join our dynamic team. The ideal candidate will be responsible for designing and enhancing services, ensuring they meet user needs and align with business goals. The successful applicant will have a strong understanding of user-centred design principles and methodologies, as well as experience in delivering services … that are efficient, effective, and enjoyable for users. Key Responsibilities: - Collaborate with stakeholders to identify user needs and service requirements. - Conduct userresearch, including interviews, surveys, and usability testing, to gather insights and inform design decisions. - Create service blueprints, user journey maps, and prototypes to visualise service delivery processes. - Work closely with cross-functional teams, including … standards and guidelines to ensure consistency across services. - Facilitate workshops and design sessions to engage stakeholders and gather feedback on service concepts. - Continuously iterate on service designs based on user feedback and performance data. Required Skills and Qualifications: - Proven experience as a Service Designer or in a similar role. - Strong understanding of Government Digital Service (GDS) principles and frameworks. More ❯
digital experiences. In this role, you will: Support Discovery & Strategy – framing problems, testing ideas, and guiding your squad toward validated solutions. Design Holistic Experiences – owning the end-to-end user journey, ensuring our products deliver real value and feel effortless to use. Conduct & Guide UX Research – planning and running user interviews, usability testing, and embedding insights into … every design decision. Facilitate Collaboration – leading workshops and design sprints to align stakeholders and accelerate discovery. Balance Business & User Needs – creating solutions that are desirable, feasible, and commercially viable. Elevate Design Quality – raising the standard for design craft and UX thinking across your squad and the wider community. Champion Design Systems & Accessibility – ensuring consistency, scalability, and compliance with WCAG … 2.2 AA standards. Foster Discovery Culture – encouraging rapid experimentation, user engagement, and continuous learning. About You You are a passionate, discovery-led designer with significant experience in large, regulated organisations. You bring: Depth in UX and product design , with breadth across service design, userresearch, content design, design systems, or strategy. The ability to inspire and deliver More ❯
digital experiences. In this role, you will: Support Discovery & Strategy framing problems, testing ideas, and guiding your squad toward validated solutions. Design Holistic Experiences owning the end-to-end user journey, ensuring our products deliver real value and feel effortless to use. Conduct & Guide UX Research planning and running user interviews, usability testing, and embedding insights into … every design decision. Facilitate Collaboration leading workshops and design sprints to align stakeholders and accelerate discovery. Balance Business & User Needs creating solutions that are desirable, feasible, and commercially viable. Elevate Design Quality raising the standard for design craft and UX thinking across your squad and the wider community. Champion Design Systems & Accessibility ensuring consistency, scalability, and compliance with WCAG … 2.2 AA standards. Foster Discovery Culture encouraging rapid experimentation, user engagement, and continuous learning. About You You are a passionate, discovery-led designer with significant experience in large, regulated organisations. You bring: Depth in UX and product design , with breadth across service design, userresearch, content design, design systems, or strategy. The ability to inspire and deliver More ❯
User Researcher - 6 months - UCD - Inside IR35 An exciting opportunity for an experienced User Researcher to work for a public sector organisation in Edinburgh. The User Researcher will be embedded in a multidisciplinary team and responsible for planning and carrying out userresearch activities in line with the overall Digital Strategy. This role combines user engagement skills and planning to deliver upfront and continuous design practices in an agile way Essential skills: Proven experience in userresearch using agile practices and Scottish Government recommended design practices Strong knowledge of SG Digital Standards and Agile design practices Excellent working knowledge of design and collaboration tools Extensive knowledge of Microsoft 365, Azure, and Power … Platform products Excellent communication and stakeholder management skills Ability to balance governance requirements with agile delivery Relevant certifications in research methodologies and/or working with Microsoft technologies Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. More ❯
As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script … and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a … broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider userresearch community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience More ❯
Newcastle upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
step in your career and be part of a growing product community, whilst supporting our NHS.As a Product Owner, you will work across multidisciplinary teams in an agile and user centric way and have responsibility for the quality of the products developed, ensuring our products and services better meet the needs of users and the organisation. The post holder … will own the design and iteration of the product and support delivery teams with knowledge of user needs and business goals to define scopes and priorities and solve problems for our users and stakeholders.NHSBSA product owners put people at the heart of everything they do. They are inclusive, ensuring NHSBSA services work to improve lives, directly or indirectly and … Flexible working Flexi time Hybrid working model Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Main duties of the job Accountability for the successful delivery of user centred products, including owning the product vision and roadmap from inception through to delivery of the product. Manage competing priorities, adapting products and services where needed to meet both More ❯
won’t just be designing wireframes — you’ll be shaping digital journeys that thousands of people rely on. You’ll: Help create seamless, accessible experiences across our platforms. Support userresearch activities like interviews, surveys and usability testing. Turn insight into action with wireframes, journey maps and interactive prototypes. Collaborate closely with developers, project managers and designers to … a team check-in to prioritise tasks or review feedback. Mid-morning, you’re wireframing a new feature with input from the project lead. After lunch, you’re observing user testing on a new booking form and sketching refinements. By 4pm, you’re in a cross-team design sprint, mapping out a better way for customers to compare matches. …/UI design role. Aspiring to won't count. A portfolio showcasing your work, demonstrating your thought process and methodology. Confidence using Figma to prototype and design. Knowledge of user-centred design and accessibility principles. Ability to balance creative thinking with practical solutions. Strong communication and collaboration skills. Someone who’s curious, positive and always up for a design More ❯
Link to Privacy Policy Link to Cookie PolicyUser Researcher page is loaded User Researcherlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R7959 Company Description is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. … career-defining opportunity to build the future of fintech. Job Description SummaryUX Researchers at design world-class financial products and payment experiences that are intuitive, empowering, and grounded in user needs. You'll be an integral part of the product development process, shaping ideas, designing end-to-end flows, and collaborating with cross-functional teams to deliver elegant solutions … that succeeds together. We are looking for a self-driven and hands-on UX Researcher who finds personal fulfillment in the collective success of the impact we have on user experiences. As we believe in-person collaboration supports the collaborative culture at , you'd be working in a hybrid model with three days in the office per week.You will More ❯
Job Title: Design Researcher/User Researcher Location: Bristol Harbourside (Hybrid - 2 days onsite per week) Contract Length: 12 months (potential for extension) Day Rate: £300-£600 (via umbrella or EC) Client: A leading UK financial institution Are you passionate about driving user-centred design in a large-scale digital environment? We're looking for an experienced Design … Researcher to join a collaborative digital team working on some of the most important services in UK financial technology. This is a fantastic opportunity to apply your research skills in shaping strategic digital experiences used by millions. What you'll be doing: Leading both generative and evaluative research to inform product development Collaborating with multidisciplinary agile teams across … discovery and delivery phases Developing and managing research strategies that align with user needs and business outcomes Advocating for the user by facilitating workshops, sharing insights, and embedding research within product culture Building strong stakeholder relationships and helping research become a "team sport" What we're looking for: Extensive experience in UX, User, or More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Pontoon
Job Title: Design Researcher/User Researcher Location: Bristol Harbourside (Hybrid - 2 days onsite per week) Contract Length: 12 months (potential for extension) Day Rate: 300- 600 (via umbrella or EC) Client: A leading UK financial institution Are you passionate about driving user-centred design in a large-scale digital environment? We're looking for an experienced Design … Researcher to join a collaborative digital team working on some of the most important services in UK financial technology. This is a fantastic opportunity to apply your research skills in shaping strategic digital experiences used by millions. What you'll be doing: Leading both generative and evaluative research to inform product development Collaborating with multidisciplinary agile teams across … discovery and delivery phases Developing and managing research strategies that align with user needs and business outcomes Advocating for the user by facilitating workshops, sharing insights, and embedding research within product culture Building strong stakeholder relationships and helping research become a "team sport" What we're looking for: Extensive experience in UX, User, or More ❯
Bristol, Avon, England, United Kingdom Hybrid / WFH Options
Pontoon
Job Title: Design Researcher/User Researcher Location: Bristol Harbourside (Hybrid - 2 days onsite per week) Contract Length: 12 months (potential for extension) Day Rate: £300-£600 (via umbrella or EC) Client: A leading UK financial institution Are you passionate about driving user-centred design in a large-scale digital environment? We're looking for an experienced Design … Researcher to join a collaborative digital team working on some of the most important services in UK financial technology. This is a fantastic opportunity to apply your research skills in shaping strategic digital experiences used by millions. What you'll be doing: Leading both generative and evaluative research to inform product development Collaborating with multidisciplinary agile teams across … discovery and delivery phases Developing and managing research strategies that align with user needs and business outcomes Advocating for the user by facilitating workshops, sharing insights, and embedding research within product culture Building strong stakeholder relationships and helping research become a "team sport" What we're looking for: Extensive experience in UX, User, or More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Pertemps Cambridge
product features. Collaborate with engineering, design, and commercial teams to ensure smooth, agile delivery. Own backlog management, sprint planning, and release schedules. Champion a data-driven approach, leveraging analytics, user feedback, and market insights to shape the roadmap. Conduct userresearch to uncover insights that influence product direction. Present product updates and insights to senior stakeholders with … products and leading cross-functional teams. Strong commercial awareness with the ability to connect product work to business outcomes. Data-led decision maker with excellent analytical skills. Passionate about userresearch, discovery, and embedding customer insight into product design. Exceptional communication and stakeholder management skills. Ambitious, hands-on, and ready to step into a bigger role with scope More ❯
Bournemouth, London or Stockport). Full time hours. We are happy to discuss flexible working! Top 3 skills needed for this role: Ability to create clear, accessible content using userresearch, journey mapping, and UX principles Skilled in working cross-functionally with product, UX, and business teams Proficient in content management systems (e.g. Sitecore), digital analytics, and content … the UK Product journey, which includes the UK Member App and the web-based Memberzone. You will be responsible for developing, updating, and reviewing content across end-to-end user journeys, informed by data and research from both internal and external sources. Working closely with business stakeholders and a cross-functional team of product and UX professionals, you … will craft content that delivers seamless, user-focused experiences while meeting business objectives. Key Actions Design clear, user-focused content that simplifies complex processes and works seamlessly across digital channels Use research and data to understand user needs, identify content gaps, and create intuitive user journeys Build and manage content experiences using tools like Sitecore More ❯
metric: increasing daily active users Define and track team KPIs, contribute to broader product group OKRs, and ensure alignment with the overall product vision and strategy Dive deep into userresearch (qualitative and quantitative) Partner with engineers to scope, build, and refine features that are intuitive, valuable, and commercially successful Own backlog prioritisation and ensure coordination of product … decision maker who can confidently present insights and explain complex technical concepts to non-technical stakeholders Strong analytical mindset, with hands-on experience using product analytics tools to uncover user behavior and drive product strategy Experienced in leading cross-functional teams, setting clear goals, and driving continuous discovery and delivery cycles Exceptional communication and interpersonal skills with the ability … to influence and align diverse teams and stakeholders Solid foundation in userresearch, market analysis, and business fundamentals, enabling strategic product thinking and customer-centric innovation The Interview Process Online interview with the Senior Talent Partner and a Group Product Manager Final stage interview with a Product Director and the Senior Director of Product Be comfortable. Be you. More ❯
how the visitor uses the website. Maximum Storage Duration : 2 years Type : HTTP Cookie _ga_# Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. Maximum Storage Duration : 2 years Type : HTTP Cookie g.gif Registers statistical data on users … data collected by this provider is for the purposes of personalization and measuring advertising effectiveness. NID Pending Maximum Storage Duration : 6 months Type : HTTP Cookie # Used to track user's interaction with embedded content. Maximum Storage Duration : Session Type : HTML Local Storage Secure-ROLLOUT_TOKEN Pending Maximum Storage Duration : 180 days Type : HTTP Cookie iU5q-!O9@$ Registers a … unique ID to keep statistics of what videos from YouTube the user has seen. Maximum Storage Duration : Session Type : HTML Local Storage LAST_RESULT_ENTRY_KEY Used to track user's interaction with embedded content. Maximum Storage Duration : Session Type : HTTP Cookie LogsDatabaseV2:V# LogsRequestsStore Used to track user's interaction with embedded content. Maximum Storage Duration More ❯
to 1 projects and initiatives that require significant awareness-building, impactful campaigns, and the successful launch of new categories and collections! As a full-stack design team encompassing content, research, and localisation, we collaborate closely with our Product, Engineering, and Data Science teams to successfully execute our product strategy. Working across both Partner and Consumer products provides us with … and updates, gathering feedback from product teams, your peers and sharing iterations with your team to further improve the experience. Shape product strategy and vision by working together with userresearch and product managers. Assist with technical implementation: Work closely with engineering who build the experiences and also help contribute to the design system when needed. Contribute to … you're able to get people along on the journey with you Are well versed at working with disciplines in your work to achieve the best outcome, such as userresearch, data science, content and engineering. Enjoy mentoring others in their professional development as designers Have several years' experience in an individual contributor role on a product design More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Microlise
technology focused Product Specialist , to support our growing Transport Operations division. You will be accountable for guiding product decision and supporting our customer outcomes, with cross-departmental collaboration, and userresearch to ensure our customers unlock the true potential of our products. This is a hybrid role that blends product expertise, operational insight, and delivery focus. Youll be … documentation bringing clarity and polish to both internal and customer-facing content. Facilitate small groups of operational SMEs to bring our products to life and maximise value delivery. Conduct userresearch through surveys, interviews, and regular site visits to capture real-world feedback and pain points. Engage with global Product and Engineering teams to channel market insight into More ❯
User Researcher 6 months Remote - must be flexible to attended on site meetings Inside IR35 - Umbrella only We are seeking a highly skilled User Researcher to join our public sector client, to work within the legal operations team. Key skills required: Analysis and synthesis Inclusive researchResearch Society and technology Strategic insight Technical understanding (user-centred design) User-centred and Agile practices Working autonomously All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply More ❯
User Experience Designer London £45,000 - £50,000 We are looking for a User Experience Designer to join a growing in-house Design team. This is a hands-on design role where you’ll transform insights from the Research team into engaging, user-friendly digital experiences. You’ll play a key part in shaping interfaces and … journeys that are intuitive, accessible, and aligned with user needs and business goals.The ideal candidate will bring 2–3 years’ UX design experience in an in-house environment (not agency), a stable career track record, and the ability to think critically and communicate ideas clearly. You’ll thrive in a collaborative environment, working closely with UI Designers, UX Researchers … and Analysts to deliver effective design solutions. Key Responsibilities Translate userresearch and data insights into wireframes, prototypes, and final design solutions. Collaborate with UX Researchers, UI Designers, and stakeholders to refine user journeys and workflows. Conduct usability testing and iterate designs based on feedback. Create design documentation to support development and implementation. Ensure designs meet accessibility More ❯