1 to 25 of 175 User Research Jobs in the UK excluding London

Job summary Do you have significant knowledge of user testing methodologies to reveal actionable user insight and excellent analytical and problem-solving skills? If so, the NHS Business Services Authority (NHSBSA) may have the role for you! We're excited to welcome new User Research Officers to our team, with several opportunities currently available. This is … a fantastic chance to make a real impact while advancing your career. You will be responsible in supporting the digital project teams by identifying user needs through research and confident when gathering and sharing this information to stakeholders. You will need to be curious, insightful, and encouraging of your team's creativity! What do we offer? 27 days … the job Taking responsibility for specific areas of the business and/or projects and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs. Working with project and service teams to devise appropriate research strategies to facilitate early-stage concept and prototype testing, and continual research More ❯

while growing your career. Join a team where you can make a difference! We're on the hunt for a dynamic, customer -focused Product Manager whose focus is Product Research and Experience to create transformative products for Enterprises and Managed Service Providers (MSPs). Your mission? To transform IT possibilities into real-world capabilities. You'll be a relentless … using data to drive business decisions. This role will use quantitative and qualitative data to influence strategic decisions across product teams and the business, leading large-scale, cross-team research projects to elevate the N-able product portfolio. You bring a strong customer focus, a data-driven approach, and thrive in a fast-paced environment, looking for opportunities to … lead and collaborate. Join our Product team to uncover latent user needs, identify opportunities and shape the future of N-able products and user experiences. Collaborate closely with executives, Designers, Product Managers, and Engineering teams to lead research that informs innovative product design and development. Dive deeply into the user base, uncovering challenging problems and identifying More ❯

User Research Lead - Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range … of online products and services, ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams. The … Role: Lead and mentor a small team of user researchers, encouraging collaboration, continuous learning, and research excellence. Drive user research strategies that uncover actionable insights and influence product, design, and business decisions. Ensure consistency in research approaches and findings across multiple digital products and services. Champion inclusive design by embedding accessibility research and working More ❯

User Research Lead - Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range … of online products and services, ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams. The … Role: Lead and mentor a small team of user researchers, encouraging collaboration, continuous learning, and research excellence. Drive user research strategies that uncover actionable insights and influence product, design, and business decisions. Ensure consistency in research approaches and findings across multiple digital products and services. Champion inclusive design by embedding accessibility research and working More ❯

User Research Lead - Digital Products & Customer Experience Location: Hybrid (Manchester, 3 days onsite) Contract: Fixed-Term (12 Months) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across … a range of online products and services, ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across … teams. The Role As User Research Lead, you will: Lead and mentor a small team of user researchers, encouraging collaboration, continuous learning, and research excellence. Drive user research strategies that uncover actionable insights and influence product, design, and business decisions. Ensure consistency in research approaches and findings across multiple digital products and services. More ❯

Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support … the growth of the community, and contribute to business development. Key responsibilities: User-centred design Scope and deliver components of end-to-end user research activities in a variety of programme contexts Recommend and execute appropriate user research activities based on project needs Create and maintain phase-appropriate user research deliverables Clearly articulate … and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross More ❯

Snr User Researcher Leeds (Hybrid) Permanent to £65,000 DOE + Benefits Senior User Researcher needed with strong Government Digital Service (GDS) experience to join a growing User Centred Design (UCD) practice. Hybrid Working: 2-3 days/week remote (WFH), and 1-2 days/week working on-site in the Leeds office. Leading UCD projects … for clients and applying User Centred Design methods within GDS and Agile environments. A chance to work with a leading global IT and Digital transformation business delivering UCD solutions for both Government + private sector clients. Key experience, responsibilities + tasks: In-depth experience of conducting User Research and User Centred Design (UCD), and able to … translate findings into actionable insights. Proficient with Government Digital Service (GDS) standards, assessments + running discoveries to GDS. Scoping and delivering UCD components of end-to-end User Research activities across a range of complex client programmes. Creating User Research deliverables + executing User Research activities based on client requirements + project needs. Articulating More ❯

needs Job Description At this level, you will be expected to: Have experience working to the GDS designprincipals or equivalent standards in the UK Public sector or DSSS Build user-centred practices in new teams Align user research activities with wider plans to inform a service proposition Carry out user research and supervise and develop … other user researchers to assure and improve research practice Inclusive research. You can help teams understand the diversity of users. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users. Research skills. You have experience of, and can help teams adopt, a wide range of primary and secondary … user research methods. Analysis and synthesis. You understand and can help teams apply a range of methods to analyse research data and synthesise findings. You know how to engage sceptical colleagues in analysis and synthesis. You can advise on choice and application of techniques, and can critique colleagues findings to assure best practice. Presenting research findings. More ❯

needs Job Description At this level, you will be expected to: Have experience working to the GDS designprincipals or equivalent standards in the UK Public sector or DSSS Build user-centred practices in new teams Align user research activities with wider plans to inform a service proposition Carry out user research and supervise and develop … other user researchers to assure and improve research practice Inclusive research. You can help teams understand the diversity of users. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users. Research skills. You have experience of, and can help teams adopt, a wide range of primary and secondary … user research methods. Analysis and synthesis. You understand and can help teams apply a range of methods to analyse research data and synthesise findings. You know how to engage sceptical colleagues in analysis and synthesis. You can advise on choice and application of techniques, and can critique colleagues findings to assure best practice. Presenting research findings. More ❯

needs Job Description At this level, you will be expected to: Have experience working to the GDS designprincipals or equivalent standards in the UK Public sector or DSSS Build user-centred practices in new teams Align user research activities with wider plans to inform a service proposition Carry out user research and supervise and develop … other user researchers to assure and improve research practice Inclusive research. You can help teams understand the diversity of users. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users. Research skills. You have experience of, and can help teams adopt, a wide range of primary and secondary … user research methods. Analysis and synthesis. You understand and can help teams apply a range of methods to analyse research data and synthesise findings. You know how to engage sceptical colleagues in analysis and synthesis. You can advise on choice and application of techniques, and can critique colleagues findings to assure best practice. Presenting research findings. More ❯

Essential skills and experience for the UX Researcher for Commercial Insights: Design Thinking: Knowledge and experience in Design Thinking principles and practices Digital, Data & AI: Experience in product design research for digital, data & AI products, including financial/commercial dashboards Behaviour Design: Experience in behaviour change and behavioural design/research User Research Expertise: Proven experience … in planning and conducting user research across the product lifecycle using a variety of methods, both qualitative and quantitative, from discovery to design, to deployment. Bias Mitigation: Skilled in designing research that minimises bias and surfaces root causes of user behaviour and pain points. Analytical Thinking: Ability to distil complex data into clear insights and identify … important things teams need to know to make decisions. Collaboration: Interpersonal skills with the ability to work effectively with cross-functional teams and stakeholders. Communication: The ability to present research findings in a clear and impactful way. Business Acumen: Understanding of how user insights connect to business goals and product strategy. Tool Proficiency: Familiarity with user research More ❯

basis of our patient-facing digital consultations and doctor-facing decision making tool. Role Purpose We are looking for an experienced, outcome-focused UX Designer/Researcher to lead user research and experience design across our digital healthcare products. This is a hands-on, end-to-end role focused on understanding and improving how patients, clinicians and other … users engage with our services — from early-stage discovery to live product optimisation. This is a fantastic opportunity to manage user research in an established Product led business. You will collaborate closely with Product Managers, Clinical Teams, Data Analysts and Engineers to explore user needs, test hypotheses, and design research-led experiences that deliver measurable value. … You’ll bring the right research methods to the table, champion evidence-based decision-making, and help shape impactful, patient-first solutions across web and service touchpoints. This is not a UI/visual design role. Your focus will be on user flows, service journeys, insight generation, behaviour patterns, and solving real user problems through thoughtful experience More ❯

Specialist User Researcher (Openreach Design Practice) (Martlesham Heath, Ipswich, United Kingdom) Hybrid 3 days a week together out of Ipswich Adastral Park site (flexible 2 days remote wherever). About Openreach Openreach Limited is a wholly owned subsidiary of BT Group. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. … customers are the 650+ communications providers who sell phone and broadband services to these households and businesses. Why this job matters We’re on an exciting journey to embed user-centred design at the heart of Openreach Technology. As a relatively new function, our User Experience team is playing a pivotal role in shifting the organisation from business … led to user-led design practices. This is where you come in. As a User Research Specialist , you’ll be instrumental in shaping and evolving our UX research capability. You’ll lead the development of our research practices and processes, working closely with UX Designers and key stakeholders across a variety of projects and programmes. More ❯

s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a User Researcher, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical … digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. Working at Capgemini Invent would give you opportunities to develop and grow, working … in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. As a User Researcher you will: Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding More ❯

s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a User Researcher, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical … digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. Working at Capgemini Invent would give you opportunities to develop and grow, working … in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. As a User Researcher you will: Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding More ❯

s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a User Researcher, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical … digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. Working at Capgemini Invent would give you opportunities to develop and grow, working … in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. As a User Researcher you will: Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding More ❯

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our User Research Team: We are currently a team of more than 20 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross functionally with … Product Design, Product Management and Engineering teams. Our research organisation is led by Katherine Vaughan, our Director of User Research. What you'll be working on: Managing a team of user researchers across 1-3 "collectives" (these are product verticals like Payments or Wealth) Working closely with with your collective leadership to shape our product strategies and … ensure the teams are solving the right customer problems in the right ways Scaling the impact research has on our strategies across the organisation. Increasing visibility of key research insights and making sure action is taken as a result Working in partnership with the Director of Research to make sure everyone in the research team is More ❯

Senior User Researcher £76,000 GBP Bonus Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Senior User Researcher Sector: Design, London Salary: Up to £76,000 + 10% Bonus Overview: This role leads user research in public service design, embedding user needs throughout the delivery lifecycle and shaping accessible services. Key Responsibilities … Lead end-to-end user research across project phases. Apply qualitative and quantitative research methods. Translate insights into strategic service improvements. Work with cross-functional teams to validate design decisions. Champion accessibility and user-first approaches. Requirements: 8+ years in user research or service design. Strong portfolio of research-led design outcomes. Expertise More ❯

User Research Lead - Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range More ❯

Senior User Researcher £55,000 - £76,000 GBP 10% Bonus Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Senior User Researcher - Design Consultancy Location : London Salary : £55,000 - £76,000 + 10% Bonus Working Pattern : Hybrid/Flexible Working Are you passionate about designing services that truly meet user needs? Do you thrive in … agile environments where your research drives real-world impact? Join a forward-thinking design consultancy that's redefining how public services are delivered. The Opportunity We're looking for a Senior User Researcher to lead research across the full-service lifecycle, from Discovery to Live. You'll work at the heart of multidisciplinary teams, shaping accessible, inclusive … and user-centred services that make a difference in people's lives. This is your chance to influence strategy, guide design decisions, and embed a user-first mindset across high-impact projects in the public sector. What You'll Be Doing Leading end-to-end user research across Discovery, Alpha, Beta, and Live phases Applying a More ❯

by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service delivery in the public sector. Senior User Researchers are experienced practitioners confident in collaborating with UCD colleagues and external professions such as Data & Tech teams. They work together to understand the challenges faced by users of … public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze More ❯

by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service delivery in the public sector. Senior User Researchers are experienced practitioners confident in collaborating with UCD colleagues and external professions such as Data & Tech teams. They work together to understand the challenges faced by users of … public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze More ❯

by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service delivery in the public sector. Senior User Researchers are experienced practitioners confident in collaborating with UCD colleagues and external professions such as Data & Tech teams. They work together to understand the challenges faced by users of … public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze More ❯

At Great State, we are dedicated to delivering exceptional user experiences through innovative design solutions. Our team thrives on creativity, collaboration, excellence, and a passion for making a positive impact. We are looking for a Senior UX Consultant who shares our commitment to great work and is ready to contribute to our UX practice. Role overview As a Senior … UX Consultant at Great State, you'll run various types of UX projects with our clients, take an active role in developing our research practice and ensure that insight is effectively integrated into our design processes. You will collaborate with multidisciplinary teams to deliver UX work on our biggest projects. You'll get to work on products that are … great variety of work. Lead and manage UX projects from inception to delivery, ensuring high-quality outcomes. Work across different projects and clients - you could be working on a research project, an IA project or a service design project. Collaborate with clients and wider teams. Map out and manage the tasks and ways of working to phase a project More ❯

Senior User Researcher £60,000 - 75,000 GBP 10% Bonus, Pension, Healthcare Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Senior User Researcher £75,000 + bonus London - Hybrid A global design studio is seeking a Senior User Researcher to join a high-performing, cross-functional team dedicated to delivering user-centred services … that make a tangible impact-particularly within the public sector. This role is focused on embedding agile research practices into discovery and design phases, ensuring services are intuitive, accessible, and reduce complexity for users. Key Responsibilities: Lead user research across client-facing projects Define research objectives and select appropriate methodologies Develop and present detailed research plans and approaches Conduct user interviews, workshops, and ethnographic research Analyse findings to generate actionable insights and recommendations Required Experience: Minimum of 8 years' experience leading user research in client-facing roles Proven ability to design and deliver effective research strategies Experience with SaaS or Salesforce is highly desirable Strong communication and presentation skills More ❯