understand problems, define solutions, and deliver meaningful outcomes. You will work closely with stakeholders across business, product, architecture, engineering, user-centred design, data, testing, and delivery functions, acting as the bridge between operational needs and technical delivery. This role requires someone who can confidently navigate ambiguity … teams move beyond requirements gathering to truly understand services, users, processes, dependencies, and organisational impacts. Key Responsibilities Lead business analysis activities across discovery, design, delivery, and continuous improvement phases Facilitate workshops, interviews, research sessions, and stakeholder engagement activities to understand user and business needs ...