51 to 75 of 76 1st Line Support Engineer Jobs in the UK excluding London

We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our dynamic Service Desk team, supporting the delivery of our newly launched On Demand Service Desk . This innovative service provides comprehensive IT support, combining reactive incident resolution with proactive change management. You will play a … days at our Salford Quays office from Monday to Wednesday, and the flexibility to work from home on Thursdays and Fridays. Day-to-day responsibilities include: Responding to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt resolution. Diagnosing, troubleshooting, and resolving end-user issues according to SLAs. Assisting with hardware … of anti-virus tools, end-user security, and Service Desk procedures is important. Familiarity with ITIL principles is a strong advantage. We offer a range of benefits to support your well-being and career growth, including: 25 days holiday (pro-rata for part-time), plus bank holidays, with options to buy or sell 5 days annually. An extra More ❯

Role: 1st Line IT Support Engineer Location: Central Southampton Salary: £24,000 - £28,000 MSP Environment | Career Progression | Paid Certifications Are you an ambitious IT Engineer with at least 1 year of IT support experience looking to take your career to the next level? Were working with a growing … Managed Service Provider that delivers top-tier IT support to businesses across various industries. Theyre looking for a customer-focused, technically minded 1st Line Engineer to join their team and develop into a future IT expert . Youll be fully immersed in a supportive environment where you can learn from experienced engineers , to … develop your troubleshooting skills, and work towards Microsoft, Cisco, and AWS certifications all fully funded! Required Skills: At least 1 year of IT support experience (MSP experience is a bonus!) Strong troubleshooting skills in Windows 10/11, Microsoft 365, and basic networking Knowledge of Active Directory, Group Policy, and basic hardware troubleshooting Benefits Package: Competitive Salary More ❯

We're looking for a proactive and customer-focused 1st Line Support Engineer to join our dynamic Service Desk team, supporting the delivery of our newly launched On Demand Service Desk offering. This innovative service is designed to provide comprehensive IT support, combining reactive incident resolution with proactive change management. You … days at our Salford Quays office from Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays. Day to day, you will: Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution. Diagnose, troubleshoot, and resolve end-user issues in accordance with … Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you in saving for retirement or purchasing an electric car or bike Engage with More ❯

1st Line Support Engineer Up to £28k Worthing, West Sussex middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard a 1st Line IT Support Engineers! After already placing within the business, we know firsthand how well they treat … their staff and clients! This is a great move for a Service Desk/IT Support Engineer who is looking for the right environment to grow and develop their skills. This MSP offer every Engineer a clear progression plan, exciting project work and a great team culture. In time you will receive your own … are ever growing, through natural business referrals all down to the great engineers already onsite. The Role: You will be joining a close-knit team of Engineers to offer 1st/2nd line duties within their managed services team. Support circa 3,500 end user clients with their day-to-day IT support More ❯

ROLE: 1st Line Support Engineer HOURS: 37.5 Monday - Friday rotating shift pattern, covering between 07:00 - 17:30 SALARY: £27,000 BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based - Clover Nook Site, Somercotes Eurocell are a stock market listed Plc and the market leader for … recruiting for an additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote … locations. Tasks include end user support, license tracking, mobile device administration and new user management. WHAT OUR 1ST LINE SUPPORT ENGINEERS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine More ❯

ROLE: 1st Line Support Engineer HOURS: 37.5 Monday - Friday rotating shift pattern, covering between 07:00 - 17:30 SALARY: £27,000 BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based - Clover Nook Site, Somercotes Eurocell are a stock market listed Plc and the market leader for … recruiting for an additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote … locations. Tasks include end user support, license tracking, mobile device administration and new user management. WHAT OUR 1ST LINE SUPPORT ENGINEERS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine More ❯

Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next … role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the networked and roaming associates of Owen Mumford. Acting primarily in a 1st line support capacity, resolving issues in person, over … be successful in this role, you will need: Proven experience in a similar IT support role with end user facing responsibilities, ideally within a regulated environment. First line support experience or similar Previous experience of ticket logging systems and remote support tools. Strong knowledge of Microsoft products and operating system (Windows Server More ❯

Role: 1st Line Telecoms Support Engineer ?? Location: Chorley/Hybrid | ?? Salary: £25,500 + Benefits Are you a tech-savvy problem-solver who thrives on variety and loves delivering top-notch customer service? Do you enjoy fast-paced environments and want to make a real difference from day one? We're on the … systems stable and clients happy. A typical day might include: * Handling enquiries via phone, email, or portal * Troubleshooting broadband, phone systems, mobile, and network issues * Logging and managing support tickets from start to resolution * Collaborating with technical teams to escalate and resolve problems * Making live changes to client environments with minimal disruption What We're Looking For: * Previous … experience in a Service Desk or technical support role (ideally telecoms or IT) * Strong case ownership and troubleshooting abilities * Clear, confident communication with a customer-first approach * Comfortable working in a fast-paced, tech-driven environment * Good knowledge of Microsoft Office (Word, Excel, Outlook) * Excellent attention to detail and a proactive mindset * Willingness and ability to learn new More ❯

where necessary. Basic Knowledge of: Networking equipment such as switches, firewalls and routers. Windows operating systems. Phone systems. At least one year’s previous experience in an IT support role, with intermediate knowledge of networking fundamentals, Office 365, laptop and desktop hardware and windows server operating systems. Company benefits: On-site Parking: Hassle-free parking is available for … bank holidays, with the addition of one extra day for every year of service (up to 25 days). Pension Scheme: We offer a solid pension plan to support your future. Company Events: Enjoy access to company events, including occasional trips abroad. Cycle-to-Work Scheme: A green and healthy way to commute, supported by our scheme. Employee … Wellbeing Support: Access to resources and support for your overall wellbeing. #J-18808-Ljbffr More ❯

1st Line Support Engineer Apprentice (MBA Group Ltd) Apply From: 19/10/2024 Learning Provider Delivered by FIREBRAND TRAINING LIMITED Employer MBA GROUP LIMITED Vacancy Description The IT Support Analyst’s role is to work as part of the IT Service Desk team spread across multiple sites, dedicated to … delivering an outstanding IT service to the group, ensuring the streamlined operation of the IT Services. Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites. Ensure that incidents reported to the service desk are categorised and then resolved as efficiently as possible. Support is provided primarily through … remote desktop tools or physical attendance, should the need arise. Your Duties and Responsibilities Responsible for support of all MBA staff in their use of MBA IT systems, including PCs, laptops, and mobile phones. Respond to user software or hardware queries via email or phone. Handle support of service requests related to all technology including workstations More ❯

We are seeking a 1st Line IT Support Engineer to join our Service Desk team, providing exceptional customer-focused technical support to our clients, resellers, and partners. THE ROLE We are seeking a 1st Line IT Support Engineer to join our Service Desk team … providing exceptional customer-focused technical support to our clients, resellers, and partners. You will assist with a variety of Internet, Cloud, and Unified Communications … solutions via telephone, our CRM system, and, when necessary, on-site. This role is diverse and technical in nature, with comprehensive training provided. KEY TASKS AND RESPONSIBILITIES Deliver remote 1st line technical support by answering inquiries via telephone and our CRM while adhering to agreed SLAs. Provide on-site IT support to our More ❯

About the role The GelBottle Inc. is on an exciting growth journey, and we're looking for a 1st Line SupportEngineer to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands, this is your … chance to make a significant impact! IT Support & Troubleshooting: Serve as the first point of contact for all IT issues via Freshdesk, chat, or in person-resolving hardware, software, network, and MacOS-related problems both remotely and onsite. System Setup & Onboarding: Configure and deploy laptops, mobile devices, door access, and software for new starters, ensuring a seamless onboarding … ll thrive in a fast-paced, people-focused environment where no two days are the same. Strong working knowledge of MacOS, including troubleshooting and configuration Proven experience in a 1st Line Support or similar IT support role Good understanding of Windows OS and basic networking principles Experience using ticketing systems like Freshdesk (or More ❯

1st Line Support Engineer Location: Lockerbie Salary: Up to £28,500 plus benefits Are you an experienced 1st Line Support Engineer looking for a new challenge? Our client, a well-established and growing organisation, is looking for a proactive and skilled individual to join their team. … a range of projects. Monitor and respond to helpdesk tickets, resolving IT issues efficiently. Configure and deploy new machines for users, including upgrades and repairs. Install, configure, and support printers, drivers, and other hardware. Provide effective support for Office 365, Windows 10, and mobile devices (Android and iOS). Assist with hardware and software procurement as … Succeed: Strong communication skills with a customer-focused approach. Ability to manage workload effectively and prioritise tasks. A solid understanding of networking and security principles. Experience within IT Support Engineer or similar roles If you’re passionate about IT, eager to develop your skills, and ready to make a real impact, this role is for you. More ❯

1st Line Support Engineer Location: Lockerbie Salary: Up to £28,500 plus benefits Are you an experienced 1st Line Support Engineer looking for a new challenge? Our client, a well-established and growing organisation, is looking for a proactive and skilled individual to join their team. … a range of projects. Monitor and respond to helpdesk tickets, resolving IT issues efficiently. Configure and deploy new machines for users, including upgrades and repairs. Install, configure, and support printers, drivers, and other hardware. Provide effective support for Office 365, Windows 10, and mobile devices (Android and iOS). Assist with hardware and software procurement as … Succeed: Strong communication skills with a customer-focused approach. Ability to manage workload effectively and prioritise tasks. A solid understanding of networking and security principles. Experience within IT Support Engineer or similar roles If you’re passionate about IT, eager to develop your skills, and ready to make a real impact, this role is for you. More ❯

Join our team as a professional support engineer! Location > Birmingham Hours > Full-time Responsibilities Provide first-level technical support to end-users via phone, email, and remote tools. Diagnose and resolve hardware, software, and network issues promptly. Set up new computers, troubleshoot PCs, and perform basic system configurations. Create and manage support … ensuring timely resolution. Collaborate with other team members to escalate complex issues when necessary. Maintain accurate documentation of incidents, solutions, and procedures. Assist with training and mentoring junior support staff. Qualifications & Skills Experience: Previous work in an MSP environment is essential. Technical Proficiency: Familiarity with Windows and Mac operating systems, hardware troubleshooting, and basic networking concepts. Customer Service … effectively with colleagues and contribute to a positive team environment. Attention to Detail: A keen eye for detail and accuracy in documenting incidents and resolutions. Competitive salary in line with market rates. Opportunities for professional growth and development. A supportive and dynamic work environment. If you’re passionate about technology, thrive under pressure, and enjoy working in a More ❯

Social network you want to login/join with: Are you early in your IT Support career, looking for the next big step? Are you wanting to work in Application Support? If this sounds like you, then please read on! The Role This is … an excellent Support Engineer/Application Support Engineer opportunity, working for a company with a growing reputation in their field. The 1st Line Support Engineer will have excellent all-round IT support skills, be a great communicator and be a problem solver. They … will provide end user support for the company’s application. The Company The Support Engineer/Application Support Engineer will join a leader in the healthcare software industry. The Support Engineer/Application Support Engineer will contribute to a supportive team environment More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team. THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops … servers and network equipment. Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site. This role may require your attendance on the client site(s) supporting customers accessing IT services. Helping customers solve technical issues with their computers (hardware and software) Liaising directly with end users to resolve any problems. Logging … technical support requests over the telephone, face to face or by email Using remote control tools and technologies to assist end users' as required Documenting systems and procedures as implemented for and on behalf of our customers THE CANDIDATE: Microsoft Exchange and Office 365 Server Hardware and Software Network solutions including local area networks, wide area networks and More ❯

Job Title: First Line Support Engineer – 24/7 Shifts | Career Path to 2nd/3rd Line Location: Manchester (Training Phase) | Remote After Training (UK-Based) Salary: Up to £30,000 base + £3,100 shift allowance + overtime About the Role: Looking to launch your career in technical support with real progression and variety? We’re hiring a First Line Support Engineer to join a rapidly growing 24/7 operations team supporting critical communications platforms. You'll be working across VOIP, alarm monitoring, and ticketing systems — with a clear development path into 2nd and 3rd line support. This … After your training in Manchester, you’ll transition to fully remote work on your assigned shifts. What You’ll Do: Be the first point of contact for technical support issues, triaging and escalating when necessary Monitor alert systems like PRTG and SolarWinds, responding to alarms and service interruptions Complete user admin tasks (e.g. adding/removing users, Netsapiens More ❯

Job Title: First Line Support Engineer – 24/7 Shifts | Career Path to 2nd/3rd Line Location: Manchester (Training Phase) | Remote After Training (UK-Based) Salary: Up to £30,000 base + £3,100 shift allowance + overtime About the Role: Looking to launch your career in technical support with real progression and variety? We’re hiring a First Line Support Engineer to join a rapidly growing 24/7 operations team supporting critical communications platforms. You'll be working across VOIP, alarm monitoring, and ticketing systems — with a clear development path into 2nd and 3rd line support. This … After your training in Manchester, you’ll transition to fully remote work on your assigned shifts. What You’ll Do: Be the first point of contact for technical support issues, triaging and escalating when necessary Monitor alert systems like PRTG and SolarWinds, responding to alarms and service interruptions Complete user admin tasks (e.g. adding/removing users, Netsapiens More ❯

Job Title: First Line Support Engineer – 24/7 Shifts | Career Path to 2nd/3rd Line Location: Manchester (Training Phase) | Remote After Training (UK-Based) Salary: Up to £30,000 base + £3,100 shift allowance + overtime About the Role: Looking to launch your career in technical support with real progression and variety? We’re hiring a First Line Support Engineer to join a rapidly growing 24/7 operations team supporting critical communications platforms. You'll be working across VOIP, alarm monitoring, and ticketing systems — with a clear development path into 2nd and 3rd line support. This … After your training in Manchester, you’ll transition to fully remote work on your assigned shifts. What You’ll Do: Be the first point of contact for technical support issues, triaging and escalating when necessary Monitor alert systems like PRTG and SolarWinds, responding to alarms and service interruptions Complete user admin tasks (e.g. adding/removing users, Netsapiens More ❯

talk with your recruiter to learn more. Base pay range Direct message the job poster from Hamilton Barnes I Recruit The People That Power Wireless Networks Job Title: First Line Support Engineer – 24/7 Shifts | Career Path to 2nd/3rd Line Location: Manchester (Training Phase) | Remote After Training (UK-Based … shift allowance + overtime About the Role: Looking to launch your career in technical support with real progression and variety? We’re hiring a First Line Support Engineer to join a rapidly growing 24/7 operations team supporting critical communications platforms. You'll be working across VOIP, alarm monitoring, and ticketing … systems — with a clear development path into 2nd and 3rd line support. This is a shift-based position that includes nights and weekends. After your training in Manchester, you’ll transition to fully remote work on your assigned shifts. What You’ll Do: Be the first point of contact for technical support issues, triaging and escalating More ❯

message the job poster from Hamilton Barnes I Recruit The People That Power Wireless Networks SC Clearance eligibility required (NPPV3) Looking to break into 24/7 technical support with a clear route to progression? This is your opportunity to join a fast-growing tech company scaling its support operations. You’ll work at the front … line of customer support—troubleshooting technical issues, responding to live alarms, and gaining early exposure to a wide portfolio of technologies. After your initial 3-month training period in Manchester, this role becomes fully remote , working shifts on a 12-week rotating pattern . What’s in it for you? Remote shift work after training – flexibility … that fits your lifestyle. Career progression – structured path to 2nd and 3rd line support with mentoring and training from day one. Real technical exposure – work hands-on with VOIP, Avaya, Netsapiens, alarm monitoring systems, and more. What you’ll do: Be the first point of contact for technical issues – triaging and escalating as needed. Monitor alarm More ❯

Social network you want to login/join with: We are looking for a personable and confident 1st Line Engineer to join our 24x7 Technical Support Team, based in Alton, Hampshire. Within this role, you will provide our clients with the highest level of customer service, whilst providing technical support for … our portfolio of network security products. This is an excellent opportunity for you to develop a career in Cyber Security with a structured 2-year course, to support your success in the team and the role. As the 1 st Line Support Engineer, you will: Respond to technical problems logged by customers … Mon – Fri 9:00 to 17:30). QUALIFICATIONS AND EXPERIENCE | About you The ideal 1 st Line Support Engineer will have: Previous 1st Line Engineer experience (1 year+) Networking related certification (CCNA, CompTIA, N+, etc.) or IT/Cyber Security related degree. Strong customer service skills and excellent More ❯

relationships and exceeding expectations. At the heart of oursuccess is a high-energy, positive culture of teamwork that sets us apart and drives us forward. The Role As a 1st Line Support Engineer, you’ll be at the forefront of delivering a five-star helpdesk experience for oursupported users. This role is ideal … for someone looking to build a career in IT and telecoms support, withopportunities for further training and certifications across our product range – including incentives for yourachievements. Main Duties Service request diagnosis and resolution IT – Troubleshoot desktop issues affecting users, workstations, applications, and file storage. Connectivity – Identify and resolve basic line faults. Telephony – Administer soft PBX systems … and a friendly, can-do attitude. A logical thinker with strong problem-solving skills and a passion for technology. Eager to build a career in IT and telecoms support, with a willingness to learn and gain certifications. Skills & Qualifications A genuine interest in IT and telecoms. Strong communication and interpersonal skills. Previous experience in a similar role or More ❯

1st Line Support Engineer Up to £28k Worthing, West Sussex middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard a 1st Line IT Support Engineers! After already placing within the business, we know firsthand how well they treat … their staff and clients! This is a great move for a Service Desk/IT Support Engineer who is looking for the righ... More ❯