1 to 25 of 31 Customer Analyst Jobs in the UK excluding London

Customer Service Data Analyst At Bellrock, we harness technology to enhance our customers' experience, providing advanced building systems and peace of mind. We are a technology-led, people-driven company that values our employees and aims to help them succeed. The Property Services Data Analyst plays a critical role in analyzing operational and service delivery data related … meaningful insights. How will you be the change? We believe every role is vital in providing peace of mind for our customers and driving our business forward. As a Customer Service Data Analyst, you will: Collect, cleanse, and analyze data from CAFM systems and other operational platforms. Develop and maintain dashboards, scorecards, and KPI reports for stakeholders and … models for asset management and lifecycle planning. Present findings to senior leadership and clients clearly and effectively. What does it take? If you're ready to contribute as a Customer Service Data Analyst, you should have: Strong analytical and problem-solving skills. Proficiency in Microsoft Excel (advanced), Power BI, or similar tools. Knowledge of CAFM systems like Concept More ❯

we want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis of customer … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role, it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work … impact for our planet and future generations. Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future. Responsibilities - Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive business performance. - Translate complex data More ❯

Customer service analyst - 1-Month Contract Location: Reading (Office-Based) Start Date: Immediate IR35 Status: Inside IR35 - via Umbrella Pay Rate : £120 We are currently seeking Customer service analysts to join our client's team based in Reading on a 1 -month contract . These roles are fully office-based and require candidates who are proactive, highly … internal teams and external stakeholders to ensure consistent communication and alignment Data storing through Excel and the ability to use other MS software Key Requirements: Proven experience in a Customer Service Excellent organisational skills with strong attention to detail Effective communication and stakeholder management skills Proficiency with Microsoft Office tools (Excel, Outlook, PowerPoint) Ability to prioritise tasks and work More ❯

is in our DNA , and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected Role Overview We're on the hunt for a highly experienced and strategic Customer Touchpoint Insight Analyst to lead our customer experience (CX) initiatives across multiple channels and group Operating Companies (OPCOS). This role is all about transforming how our … customers interact with us by using data-driven insights. Think Voice of the Customer (VoC), Cost of Poor Quality (CoPQ), Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) – you'll be diving deep into these metrics to understand customer behaviour and their ever-evolving "critical to quality" (CTQ) needs. If you’re More ❯

growth and innovation - we want you on our team! To join a very dynamic company and a motivated team, we invite you to apply for the position of: Support Analyst DEPARTMENT: Financial Messaging - Service Desk LOCATION: Theale - UK REPORTING TO: FM UK Manager JOB OVERVIEW The Support Analyst will have a key role in the Customer satisfaction … by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms. RESPONSIBILITIES AND DUTIES The Support Analyst will have the chance to handle the following responsibilities: • Analyse, understand, and reproduce situations existing within our products • Define and request configuration and code solutions • Deliver high quality technical directives • Follow-up, resolve … Knowledge of Fintech environment would be an advantage Personal Attributes • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Exceptional customer service orientation. • Experience working in a team-oriented, collaborative environment • To be rigorous, methodical, and organised • Sense of responsibility appropriate to the banking industry • Exceptional oral and written communication More ❯

We are looking for a Customer Operations Analyst to join our Service Delivery team. Reporting to the Head of Service Delivery, this role is ideal for someone with 1st/2nd line consulting or shared services experience who wants to develop their expertise in a SaaS environment. You’ll be responsible for owning customer queries end-to … end, troubleshooting technical issues, and improving internal support processes in a demanding, fast paced-environment. Working closely with our development, product, and customer success teams, you'll play a key role in delivering a world-class customer experience. What You’ll Do: Own and resolve customer issues logged via our support desk, troubleshooting independently or collaborating with … ensuring all relevant details are captured, correct priorities are assigned, and updates are communicated effectively. Monitor and maintain SLAs and KPIs , ensuring timely resolution of queries while delivering exceptional customer service. Identify trends in customer issues , proactively suggesting process improvements to reduce recurring problems. Communicate technical issues clearly to both customers and internal stakeholders, translating complex information into More ❯

on your account? Experienced that heart stopping moment , the feeling in the pit of your stomach when you see unexpected activity on your statement? NatWest Group are looking for customer focused and self-motivated individuals to join their Southend team in the fight to protect customers like you and your family from financial harm. You can make a difference … be investigating and analysing queries accurately and raising them with relevant internal and external parties without delay, escalating where appropriate. You will be actively participating in initiatives to improve customer service, processes and procedures. The skills you will need: Previous customer service and telephony experience Ability to work in an extremely fast-paced environment whilst managing phone calls More ❯

Senior Customer Services Analyst (Viator) Join to apply for the Senior Customer Services Analyst (Viator) role at Viator Senior Customer Services Analyst (Viator) 17 hours ago Be among the first 25 applicants Join to apply for the Senior Customer Services Analyst (Viator) role at Viator Senior Customer Services Analyst I … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

holidays, generous pension scheme, and more Closing Date: 24/06/2025 About the role: The key purpose of the role is to provide oversight and assurance that Customer Operations are providing good customer outcomes and adhering to VWFS business standards and regulatory requirements. This role reviews customer journeys and processes across the key operational areas … and outsource partners including: New Business, Customer Services, Collections, and Customer Resolutions. This role is crucial in improving customer processes and interactions to drive improved retention, customer experiences, and reduce regulatory and business risks. What is in it for you? An excellent remuneration package, company car, discretionary bonus, pension, healthcare, 2 loan cars, and 27 days … our business or to develop your current skills, we support many cross-functional opportunities. We want you to succeed and enjoy a fulfilling career with us! Responsibilities include: Analyse customer, quality, and complaints data to identify failure trends, knowledge gaps, and opportunities for improvement. Become an expert in at least two of the key operational areas within Customer More ❯

no weekends or bank holidays!) Fantastic development opportunities Rapidly growing tech company An opportunity to make a real difference in the world of education! About the Role As a Customer Success Analyst at Arbor Education, you will be instrumental in ensuring our customers receive exceptional support and success with our products. You will manage first-line customer … to facilitate a smooth user experience. This role requires curiosity, excellent problem-solving skills, and the ability to communicate effectively across various channels including phone, email, and webchat. Our customer support team is composed of friendly and skilled professionals dedicated to ensuring that every customer's needs are met with enthusiasm. Typical Responsibilities Include: Providing outstanding first-line … support to resolve customer inquiries and issues via calls, webchat, and emails. Identifying potential risks and communicating them to relevant internal teams. Ensuring that customer queries and complaints are resolved in accordance with service level agreements (SLAs). Maintaining thorough and accurate records of customer interactions. Consistently representing the company values during customer engagements. Assisting in More ❯

growth and innovation - we want you on our team! To join a very dynamic company and a motivated team, we invite you to apply for the position of: Support Analyst LOCATION: Theale - UK REPORTING TO: FM UK Manager JOB OVERVIEW The Support Analyst will have a key role in the Customer satisfaction by troubleshooting technical issues, provide … timely and accurate customer feedback, among other duties on our software solutions and platforms. RESPONSIBILITIES AND DUTIES The Support Analyst will have the chance to handle the following responsibilities: • Analyse, understand, and reproduce situations existing within our products • Define and request configuration and code solutions • Deliver high quality technical directives • Follow-up, resolve or escalate of cases using … Knowledge of Fintech environment would be an advantage Personal Attributes • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Exceptional customer service orientation. • Experience working in a team-oriented, collaborative environment • To be rigorous, methodical, and organised • Sense of responsibility appropriate to the banking industry • Exceptional oral and written communication More ❯

Senior Customer Services Analyst (Viator) Oxford, United Kingdom Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore—everything from simple tours to extreme adventures (and all the niche, interesting … easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you’ll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

Leading UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision making … and increase ROI. Client Details Leading UK financial services company Description Leading UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and … analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per month onsite in Nottingham Key Responsibilities: Analyse and interpret data from More ❯

Senior Customer Insights Analyst (Viator) Join to apply for the Senior Customer Insights Analyst (Viator) role at Viator Senior Customer Insights Analyst (Viator) 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Customer Insights Analyst (Viator) role at Viator Senior Customer Insights Analyst I … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as wells operational efficiencies within our Customer Service department. The … Customer Insights Analytics Team is seeking a Senior Analyst for Customer Operations Analytics who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing More ❯

no weekends or bank holidays!) Fantastic development opportunities Rapidly growing tech company An opportunity to make a real difference in the world of education! About the Role As a Customer Success Analyst at Arbor Education, you will be an essential part of delivering exceptional service and support to our users. Your primary responsibility will be to resolve customer … approach and keen problem-solving skills will ensure that our users receive timely and accurate assistance. You will join a collaborative, enthusiastic team that is dedicated to enhancing the customer experience and driving success for schools across the country. Key Responsibilities: Provide excellent first-line support by addressing customer inquiries across calls, webchat, and emails. Identify potential risks … and communicate relevant information to internal teams. Ensure resolution of customer queries and complaints within agreed service level agreements (SLAs). Maintain accurate records of customer interactions and keep documentation up-to-date. Represent and uphold the company values in all customer engagements. Contribute to the creation of FAQs and other online resources for customers. Strive to More ❯

Social network you want to login/join with: Contract Insight Analyst - £450/day | 7-Month Contract | ASAP Start Location: Hybrid (1 day/week in London office) Industry: Global Sportswear Brand My client is hiring for a Contract Insight Analyst to support a global sportswear brand in delivering data-driven insights for brand and marketing campaigns. … This is a key role within the customer and brand team, ideal for someone who can blend data expertise with commercial understanding and effective storytelling. What You'll Do: Contract Insight Analyst - £450/day | 7-Month Contract | ASAP Start Location: Hybrid (1 day/week in London office) Industry: Global Sportswear Brand My client is hiring for … a Contract Insight Analyst to support a global sportswear brand in delivering data-driven insights for brand and marketing campaigns. This is a key role within the customer and brand team, ideal for someone who can blend data expertise with commercial understanding and effective storytelling. What You'll Do: Build and manage Power BI dashboards to deliver clear More ❯

IntaPeople: STEM Recruitment IntaPeople are working alongside a leading Technology company based in Doncaster who are looking to onboard an IT Customer Service Analyst to enhance the team’s current processes. Responsibilities: You will be responsible for overseeing customer support tickets, including response time, allocation, and conclusion. You will monitor and ensure that all ticket queues are … ensure that tickets are prioritized. You will proactively review and analyze statistics reporting areas of concern. About You: You will ideally have a solid background in an administrative/customer service position. You will have solid problem-solving skills and attention to detail. You will have experience using an IT service management tool or a ticketing system. You will More ❯

advice on this job and more exclusive features. Direct message the job poster from Hobson Prior Are you a dedicated individual with expertise in IT and a passion for customer service? This job role is your next perfect challenge! Hobson Prior is seeking a Customer Service Analyst to provide in-person support to users, helping them resolve … and track user issues. Identify and report recurring problems. Collaborate with team members to ensure success. Assist with setting up and upgrading computers. Key Skills and Requirements: Experience with customer service and IT support is beneficial. Strong problem-solving and communication skills. Ability to work well in a team. Willingness to learn new technical skills. For more information, please … function Job function Administrative, Information Technology, and Science Industries Professional Services Referrals increase your chances of interviewing at Hobson Prior by 2x Sign in to set job alerts for “Customer Service Analyst” roles. Brighton, England, United Kingdom 2 days ago Crawley, England, United Kingdom £35,000.00-£40,000.00 16 hours ago Lewes, England, United Kingdom 1 week ago More ❯

Company Description CUSTOMER ONBOARDING ANALYST Brandbank team - Norwich, UK Brandbank (a NielsenIQ company) is one of the world’s largest providers of trusted digital product content for eCommerce sites, mobile shopping apps and virtual merchandising applications. With 20 years of experience in eCommerce content, Brandbank maximizes the impact of online products for the FMCG retailers and manufacturers, while … and effort to retailers and suppliers. We create high-quality content that fuels eCommerce success for our customers while creating a rich online shopping experience. ABOUT THIS JOB The Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and Etilize solutions. The Customer Success Analysts are a vital, customer-facing component of NIQ Brandbank, working with our key customers often face-to-face. Their primary goal is to build strong, long-term relationships with our customers by proactively addressing their needs and helping them maximize the value they get, across the suite of solutions both Brandbank and Etilize offer. The Customer More ❯

Here at EMIS we are looking for Customer Support Analysts to come and join our customer-driven, diligent, and collaborative team on a permanent basis. This is the perfect opportunity if you are looking to break into the technology industry but perhaps a little unsure of where to start. If you have a passion for technology, completed a … bootcamp, or have some experience in technical service support or customer support, we’d love to hear from you! We will provide you with training on technical support and an abundance of great skills to support you in furthering your career here at EMIS. Providing an outstanding customer experience is essential, as you will proactively work with the … may sound cliché, but here at EMIS we really do operate in a fast-paced and ever-changing environment, but we have fun along the way. As a Support Analyst, we will be looking for you to work proactively with our customers to support a range of issues and queries across our flagship primary care product, EMIS Web. This More ❯

and challenges facing them and providing recommendations as well as analysis. Degree in a numeric subject i.e. Computer Science, Maths, Physics etc 2-4 years' experience working in a customer insight team in a large, data-rich industry Highly competent in SQL, experience in SAS desired Well developed problem-solving ability with a proven track record Accurate, persistent with More ❯

office - Tues/Weds/Thurs) | Contract | Immediate start preferred GTM, GA4 & server-side tagging experience is essential - CVs must clearly show this Are you a technically skilled web analyst ready to take ownership of data tagging, platform integrations and customer insight? Want to join a fast-moving ecommerce environment where your data setups directly power personalisation, testing … and customer experience? A leading UK-based ecommerce group is hiring a Web Analytics & CDP Specialist to drive forward their event tracking and customer data infrastructure. This is a high-impact role working across multiple digital properties and brands, with a strong focus on implementation, integration, and insight delivery. ✅ What we need from you: Hands-on experience with … insight clearly to technical and non-technical stakeholders What you'll be doing: Review, manage and refine GTM/GA4/server-side tagging setups Help build a Single Customer View by aligning behavioural and transactional data Collaborate across teams to identify and fix data flow gaps between platforms Support vendor selection and implementation of a CDP solution Run More ❯

Social network you want to login/join with: Senior Customer Insights Analyst, slough col-narrow-left Client: 3Search Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Senior Insights Analyst - Retail Salary: Up to £60,000 + bonus … Location: West London (Hybrid – 3 days in office) ? About Our Client Our client is a globally recognised luxury retailer, renowned for its blend of heritage, innovation, and customer-centric strategy. Within the Loyalty & CRM function, data is not a support function but it is the strategic engine driving smarter decisions, personalised campaigns, and meaningful customer engagement. The team … culture is ambitious, supportive, and iterative. Everyone is encouraged to experiment, test ideas, and push analytics beyond reporting. ? The Senior Insights Analyst will Own CRM and campaign insight projects from brief to delivery, working across loyalty, personalisation, and reward programmes Partner with marketing, CRM and loyalty teams to scope, model, and recommend commercially sound actions Use SQL (BigQuery) and More ❯

Senior Customer Insights Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore—everything from simple tours to extreme adventures—making memories that will last a lifetime has never been easier. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. The Customer Insights Analytics Team is seeking a Senior Analyst for Customer Operations Analytics who has the analytical and leadership skills as well as business experience to … projects are delivered to the strategic needs and objectives. What you’ll bring to the team: Experience: 7+ years' experience in an analytical role (ideal backgrounds include: a similar Analyst role at a web company, ideally with experience working on Operational Analytics, a data-based consulting role, or other data strategy type positions). Education: Bachelor's Degree in More ❯

Customer Insight Analyst – SQL, Tableau, Marketing Analytics Leeds (1 day a week onsite) | £38,000 - £45,000 + Bonus + Private Medical Harvey Nash has exclusively partnered with a well-established, fast-scaling online healthcare business that is hiring a Customer Insight Analyst to support marketing and commercial decision-making through meaningful, story-led data insight. … This is a newly created position in a growing data function – giving you the chance to shape how customer data is used across acquisition, retention, campaign targeting and wider business strategy. You’ll take ownership of large customer datasets, working closely with marketing and commercial teams to build scalable insight solutions in SQL and Tableau. This isn’t … to better leverage it. There’s strong backing for learning and development, and personal growth alongside the business. Experience of Interest: Strong SQL and Tableau skills for working with customer-level data Experience in a marketing, commercial or customer analytics role Strong data storytelling and stakeholder communication skills Ability to work cross-functionally and help shape internal data More ❯