26 to 34 of 34 Major Incident Management Jobs in the UK excluding London

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum ...

teams Own end-to-end service stability, availability and operational performance, ensuring services meet agreed SLAs and business expectations Provide senior leadership during Major Incidents, acting as escalation point and ensuring effective cross-team coordination and communication Ensure effective L1/L2 operational support capability, delivering consistent incident … quality of response Oversee service performance, capacity and resilience, ensuring risks are identified early and managed appropriately Ensure consistent execution of IT Service Management processes (Incident, Problem, Change, Knowledge, SACM) About you Extensive experience leading IT Service Operations or production support functions in complex, business-critical environments Demonstrable ...

extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted … availability via the internal monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. ...

extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted … availability via the internal monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. ...

managed efficiently while maintaining high levels of customer satisfaction. Key responsibilities include: Responding to service desk tickets and keeping users informed throughout the incident lifecycle. Providing 1st and 2nd line support for desktop, infrastructure, and Microsoft environments. Escalating complex technical issues to 3rd line support where appropriate. Delivering both … users. Communicating planned maintenance and service updates to the user community. Monitoring system alerts, triaging issues, and escalating where necessary. Maintaining accurate incident records within the ITSM system. Documenting resolutions and contributing to the technical knowledge base. Supporting the Major Incident Management process when required. Occasional ...

Microsoft SQL environment across on-premise and cloud platforms. What You'll Do Manage and maintain Microsoft SQL Server environments Support database security, access management, patching, backup and recovery processes Deliver database improvements, upgrades, and migration projects Support high availability and disaster recovery solutions Participate in on-call support … major incident management What You'll Bring Strong experience as a SQL Server DBA in a complex enterprise environment Expertise in performance tuning, backup/recovery, security, HA/DR and Azure SQL Knowledge of SQL scripting, PowerShell and database administration best practices Experience working within ITIL ...

Exadata environments Providing BAU operational support alongside complex design and problem-solving Acting as a technical SME and escalation point, including major incident management Supporting team upskilling and knowledge sharing Contributing to cloud and infrastructure strategy and delivery Essential Skills & Experience Candidates must demonstrate strong, recent experience … Base Database in OCI Oracle RAC, ASM, AFD, HANFS, TAF Data Guard configuration and support RMAN backup and recovery OEM and OCI Database Management Patching, upgrades, and high availability mission-critical environments Cloud & Infrastructure Strong OCI experience (critical requirement) AWS experience (especially network segregation/security) Linux and/ ...

Reporting directly to the Facilities Management and Infrastructure Director, this role is working on a full time, permanent basis. We recognise that skills, experience, and potential come in many forms, and we encourage you to apply if you see a strong alignment between your abilities and this opportunity – even … secure, effective and deliver measurable business value. Maintain accountability for technology security, resilience and service performance, including cyber security, business continuity, disaster recovery and major incident management. Provide strategic leadership for event technology services, ensuring reliable delivery of customer-facing connectivity, digital solutions and revenue-generating technology products. ...

customers by understanding customer needs and challenges. Discovering what success looks like, and providing expert advice on how to best implement the technology. Management of the delivery of In-Life Change to scope & agreed timelines/budget. Consultative and strategic product expert who takes time to understand in detail … effectively under pressure Willing to do the hours necessary, including out of hours support & maintenance, in the event of planned or unplanned maintenance or major incident management. Confident and comfortable speaking and presenting in from of larger groups of people Willing to travel with occasional overnight stays ...