1 to 23 of 23 Service Desk Manager Jobs in the UK excluding London

Role: Service Desk Manager Reporting to: Head of Service Operations This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience … outstanding service and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance to SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating efficiently and effectively. Ensuring that ServiceNow is utilised to its fullest potential. Managing the service desk team including setting more »

Service Desk Team Manager We seek a proactive Service Desk Team Manager to oversee service desk operations outside standard business hours. This position involves supervising a team of service desk analysts, ensuring excellent customer service, and adhering to SLAs. … The manager will be the primary escalation point for complex issues and provide team leadership. Primary Responsibilities: Supervise the out-of-hours service desk team. Organize staff schedules and manage leave requests. Conduct regular performance assessments and provide constructive feedback. Ensure the service desk meets … team members. Manage the incident response process during out-of-hours. Work with other departments to resolve major incidents. Identify and implement improvements to service desk processes. Maintain and update service desk documentation. Utilise metrics and KPIs to drive continuous improvement. Report service desk more »

Service Desk Manager We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs. Key Responsibilities: Lead the 24/… service desk team, managing incidents, requests, and problem resolution. Ensure service levels and response times are met. Report on performance using KPIs and metrics. Develop and implement service desk policies and procedures. Optimise the use of ServiceNow. Manage team goals, provide feedback, and support development. … Maintain records and create a knowledge base. Drive continuous service improvement. Manage major incidents with the service delivery team. Handle escalated queries and concerns. Update service desk documentation. Identify and implement process improvements. Ensure IT security and compliance standards. Facilitate team communication and collaboration. Assist in more »

Job summary We are looking for someone who is highly motivated and who can make a high impact to our Service Desk. We are lucky that we have very competent staff already in place but now require an Operational Service Desk manager to provide Service management support till end of March 2025. The Operational Service Desk manager will act as a main lead for the SART (Systems, Application and Reporting) Service Desk managing a multi-skilled team with geographical challenges and will work as part of the management team … within the service alongside the Head of Systems, Business Analyst Lead, Reporting Solutions Architect and Senior Team Managers. This role will be expected to devise, operate and manage within Service Level Agreements/Operational Level Agreement standards expected by customers for the Service Desk function and more »

Service Desk Manager - Leeds Salary: £30,000- £50,000 per year (depending on experience and certifications) About Art of Cloud Established in 2018, Art of Cloud is an award-winning Crest (Gold) Salesforce practice based inLeeds. We service our client's needs through our excellent understanding … holiday Opportunities for professional growth and development. Salesforce Certifications paid for. A collaborative and inclusive work environment. Access to cutting-edge technology and resources. Service Desk Manager Role The role of a Service Desk Manager is primarily to offer operational support & solutions for our … Managed Service clients. You will work in partnership with Lead Salesforce & Lead Technical Consultants ensuring client needs are met, cases assigned, resolved and dealt with within agreed service levels. Are you working in the Salesforce Ecosystem as a Lead Support Consultant or Service Desk Manager more »

Job summary We are looking for someone who is highly motivated and who can make a high impact to our Service Desk. We are lucky that we have very competent staff already in place but now require an Operational Service Desk manager to provide maternity cover … for 12 months. The Operational Service Desk manager will act as a main lead for the SART (Systems, Application and Reporting) Service Desk managing a multi-skilled team with geographical challenges and will work as part of the management team within the service alongside … Head of Systems, Business Analyst Lead, Reporting Solutions Architect and Senior Team Managers. This role will be expected to devise, operate and manage within Service Level Agreements/Operational Level Agreement standards expected by customers for the Service Desk function. The role is expected to work across more »

Position: Service Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead … a dynamic service desk team for a reputable charity based in Corby. This hybrid role offers a unique opportunity to contribute to a cause while leveraging your expertise in ITIL and JIRA. Key Responsibilities: Lead and manage a team of 4 Service Desk Analysts. Oversee daily … operations of the service desk, ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT more »

IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager/IT Service Desk Team Leader or Manager/Senior Service Desk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This is a fantastic role for one of Newcastle's leading companies. You shall join a medium-sized IT team. As the IT Helpdesk Manager more »

IT Service Desk Manager Hatfield/Hertfordshire Up to £55,000 + Excellent Prospects CV Screen is recruiting for an IT Service Desk Manager who will have previous experience within an MSP/IT Services businesses. The role is office based and located on … London borders (near Hatfield). A salary of up to £55,000 is available based on experience. ROLE DETAILS Your role as an IT Service Desk Manager will see you manage a team of four within the network solutions team and also act as the escalation point … to, and actively engaging with all aspects of client account management for their assigned clients. You will ideally have an IT MSP or IT Service Business background. COMPANY DETAILS: You will join a join a well-established MSP who were established over 20 years ago. The company have built more »

White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you … will act as the main conduit between the service desk and other service management process leads to ensure the service desk is kept aware of all updates to allow the service desk team to manage tickets and customer expectations accordingly. Key Skills/… Experience: At least 5 years experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it more »

Role: Service Desk Manager Location: Southampton Salary: Up to 40k DOE Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience … on a Service Desk, or who has been working on the third line with a solid understanding of processes that are looking to take the step into a management position. Key Skills: Microsoft stack (Azure, AD, Exchange etc) Networking (TCP/IP, DNS, DHCP, etc.) Firewall, Router and … VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. more »

Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who … salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd more »

we believe that our success comes from creating a caring and fun community. Job Purpose: Reporting directly to the Head of IT, the IT Service Desk Manager role is designed to run the day-to-day operation of the European IT Service Desk. This role is … responsible for providing a professional Service Desk function to all areas of the business, along with workforce planning and SLA achievement for the 1st and 2nd Line roles. The role will be responsible for maintaining the out of hour’s on-call rotation, support escalations and IT Incident … notifications. The role will include but is not limited to: Manage the day to day running of the Service Desk team to ensure desired SLAs are achieved and expectations are met or exceeded through evaluating performance Responsibility for overseeing and monitoring the Jira ticket system. This also includes more »

1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey! To lead, manage and motivate a team … of 4-6 1st/2nd service desk professionals a background in Service Desk/Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally! ITIL certification is expected alongside a good understanding of Service Management generally. Experience … most weekend work is covered by the team. It is hybrid too. If you are seeking a new challenge or perhaps in a Lead Service Desk or supervisory role looking for a step up then please get in touch with Karen at Jump IT in the first instance. more »

Service Desk Team Lead - Application Support Manager - Service Desk Manager - Application Manager - 3rd Line Support We are looking for an enthusiastic Service Desk Lead/App Support Desk Lead t/Application Support Manager/3rd Line support analyst … to join our client as their first Service Desk Team Lead, to establish the function and grow the team As a leader in their field, our client prioritises excellence, creativity, and efficiency in all aspects of our work. They are seeking like minded individuals to drive success through … various channels, Service/Support desk being their main priority. Responsibilities: Analyse and improve current IT processes, implementing new ideas to enhance efficiency. Oversee development and system support functions. Utilize JIRA for project management. Troubleshoot and resolve IT issues with a problem-solving approach. Build and manage SQL more »

Job Title: Service Desk Manager Location: Cheshire/South Manchester Salary Range: up to £55k plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely … industry company seeking to build out an IT hub in the Greater Manchester/Cheshire area. First point of call is to acquire a Service Desk Manager with a growth mindset, positive attitude and high energy who can lead a team. As the IT Service Desk Manager, you will pioneer the creation and management of our new IT service desk. This is a rare greenfield opportunity where you'll select the best people and tools, and implement efficient processes to set the foundation for a high-performing IT service desk. You'll more »

Job Title: Service Desk Manager Location: Cheshire/South Manchester Salary Range: up to £55 plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely … industry company seeking to build out an IT hub in the Greater Manchester/Cheshire area. First point of call is to acquire a Service Desk Manager with a growth mindset, positive attitude and high energy who can lead a team. As the IT Service Desk Manager, you will pioneer the creation and management of our new IT service desk. This is a rare greenfield opportunity where you'll select the best people and tools, and implement efficient processes to set the foundation for a high-performing IT service desk. You'll more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in … orchestrating and elevating our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline … processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and more »

How would you like to work for Opus, one of the UKs largest independent Managed Service Providers who have recently been recognised as World Class in the Best Companies to work for Awards? Due to our impressive consistent growth within the IT & Telecoms sector, we have an exciting opportunity … for an IT Service Desk Manager to oversee and manage our IT Support team. The ideal candidate will have extensive experience in managing IT service Desk teams within an MSP environment, a strong understanding of client needs, and the ability to lead a team to … deliver high-quality IT services. Where? Join our Service Delivery Team You will be responsible for: Managing a team of approx. 8 (1st 3rd line IT technicians) including hiring, training, and performance management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient more »

Service Desk Manager Nottingham/Hybrid - £45,000 - £50,000 (including car allowance) Employee Benefits: 25 days holiday, in addition to Bank Holidays, plus extra two days off at Christmas Perkbox benefits. Hybrid - 2 days working from home Modern office environment. Flexible start times Huge opportunities for … internal and external!) Emphasis on career advancement, with a focus on promoting from within. Generous company pension plan (5%) Frequent company social events Role : Service Desk Manager Location : Nottingham, Hybrid Salary : £45,000 - £50,000 (including car allowance) Client Relationship Management Cultivate and sustain robust relationships with … fully grasp their business needs and expectations. Serve as the primary liaison between my client and its customers, swiftly addressing any concerns or issues. Service Planning and Implementation Partner with internal teams to create and execute service delivery plans and strategies. Ensure the effective execution of services, aligning more »

Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who more »

Job title: ICT Supplier Support Manager Location: Centre of Birmingham DBS level req’d: Basic DBS required Salary: £43,458 to £46,879 PART 1: ROLE SPECIFICATION MAIN PURPOSE OF JOB The role of the ICT Supplier Support Manager is to assist a small internal ICT team with … the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and to continually improve the support that is … available to ICT stakeholders. The post holder will work closely with the companies Managed Service Providers (MSP’s) dealing with a wide range of requests from colleagues working across England and Wales. The post will work closely with managers across the organisation to fulfil the delivery of ICT related more »

all pulling together in the same direction. They're looking for someone who shares their passion for helping others with technology, delivering excellent customer service, operating to high professional standards and have a great time along the way. If that sounds like you, then you’ll fit right in. more »