A top law firm based in Ipswich are looking to recruit a Development TeamLeader to lead the Product Development team. The Product Development TeamLeader will provide technical vision and leadership to successfully develop and implement new solutions, products and services in order to enhance user experience and outcomes and align delivery to … the firms strategic vision. Key responsibilities will include: Working with the Solutions Architect and senior IT team members to ensure that solutions are designed and developed in line with the firms strategies, using Microsoft Cloud based technologies/platform. Working with stakeholders both within and outside of IT to understand their needs, helping to translate into requirements and … ultimately deliver business value. Mentoring junior members of the Product Development team, helping them to embrace new technologies and foster a growth and innovation culture within the team. Driving the adoption of DevOps and Scrum within the IT team with a focus on CI/CD and IaC to enable automation within the SDLC. Working with More ❯
Support TeamLeader/Service Manager Learning Disabilities, Mental Health and Complex Needs 11 Bed - Supported Living York,YO31 Salary: £32'000 - £34'000 S upporting 11 people in a flats model, independent supported living setting Experience in being a Leader and not just a manage- Ideally Level 4 or 5 Qualified. As the Support TeamLeader/Service Manage r, you will play a pivotal role in overseeing the service . You will lead a team of support staff, ensuring the highest standards of care and support are delivered consistently across all sites. Your responsibilities will include staff management, training, compliance, and ensuring the well-being and development of individuals … with learning disabilities in our care. Key Responsibilities: - Lead and manage a team of support staff - Provide guidance, support, and supervision to staff to ensure the delivery of high-quality care and support services. - Oversee the recruitment, training, and development of staff members, promoting a culture of continuous learning and development. - Ensure compliance with regulatory standards, policies, and More ❯
The Network TeamLeader is responsible for leading and managing one of the Second Line Engineering Teams within the Service Centre supporting Managed Services customers, while providing technical hands on support. This technical hands-on role acts as the hierarchical/functional escalation point for the Second Line Team, ensuring that the team … and operational efficiency. Service management background (Incident, Problem and Change Management). Key Responsibilities Technical Leadership Being the hierarchical and functional escalation point for a Network Second Line team, directly triaging issues where needed. Manage the development of the team including conducting 121's, team meetings and performance reviews. Motivate, guide and coach team … ensuring root cause analysis takes place on major Incidents and recurring issues. Directly manage and own technically complex Incidents and Request through to resolution when required. Manage the team to ensure Incidents and Requests are picked up, triaged effectively and resolved within SLA to a high standard, setting a benchmark for best-in-class technical resolution. Engaging vendors More ❯
Field Services TeamLeader Location: Bristol (on-site with travel across the West region as required) Contract: Fixed-term, 6 months (likely extension) Customer: Large Public Sector organisation Security: SC Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector … customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do Lead & coach a team of 5-7 engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to … using demand data and key relationships; align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and More ❯
Field Services TeamLeader Location: Bristol (on-site with travel across the West region as required) Contract: Fixed-term, 6 months (likely extension) Customer: Large Public Sector organisation Security: SC Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector … customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do Lead & coach a team of 5-7 engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to … using demand data and key relationships; align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Time Recruitment
Customer Service TeamLeader South Manchester | Competitive Salary | Hybrid Working (3 days WFH, 2 days office) Full-time | Permanent Company Overview Time Recruitment is proud to be representing a fast-growing, innovative financial services provider. We are seeking a proactive and experienced Customer Service Team Manager to join our team. This is a fantastic opportunity … to lead a dynamic support team, drive operational excellence, and shape the customer experience across digital service channels. Why You'll Love Working Here This business offers more than just a role-it provides a vibrant, supportive environment where your leadership makes a real impact. Benefits include: 25 days holiday plus bank holidays, with an extra day for … Employee Assistance Programme - 24/7 confidential support Cycle to Work scheme Annual social events - from race days to boat parties and more! The Role As Customer Service Team Manager, you'll lead a high-performing team of service agents, ensuring exceptional customer experiences across live chat and email channels. You'll use data to optimise More ❯
Manchester City Centre, Baguley, Greater Manchester, United Kingdom Hybrid / WFH Options
Time Recruitment Solutions Ltd
Customer Service TeamLeader South Manchester | Competitive Salary | Hybrid Working (3 days WFH, 2 days office) Full-time | Permanent Company Overview Time Recruitment is proud to be representing a fast-growing, innovative financial services provider. We are seeking a proactive and experienced Customer Service Team Manager to join our team. This is a fantastic opportunity … to lead a dynamic support team, drive operational excellence, and shape the customer experience across digital service channels. Why You'll Love Working Here This business offers more than just a role-it provides a vibrant, supportive environment where your leadership makes a real impact. Benefits include: 25 days holiday plus bank holidays, with an extra day for … Employee Assistance Programme - 24/7 confidential support Cycle to Work scheme Annual social events - from race days to boat parties and more! The Role As Customer Service Team Manager, you'll lead a high-performing team of service agents, ensuring exceptional customer experiences across live chat and email channels. You'll use data to optimise More ❯
Customer Service – TeamLeader Temp – Perm Opportunity Working hours: 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). Office-based: Riverside Way, Camberley GU15 3YL Rate: £16 p/h + shift pattern allowance on 7am – 7pm shift The Service Desk team at our Camberley office are … now looking for a Customer Service Centre Shift Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/… relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and More ❯
Customer Service – TeamLeader Temp – Perm Opportunity Working hours: 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). Office-based: Riverside Way, Camberley GU15 3YL Rate: £16 p/h + shift pattern allowance on 7am – 7pm shift The Service Desk team at our Camberley office are … now looking for a Customer Service Centre Shift Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/… relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and More ❯
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Person Centred Software Ltd
We're looking for an experienced and inspiring Customer Support TeamLeader to join our team on a maternity cover contract. In this role, you'll lead and support our team of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll play a vital role in coaching … the team, optimizing support processes, and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear from you. What You'll Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver … empathetic, solution-focused support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through reviews and performance metrics (CSAT, first-time fix, response times More ❯
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Reed Technology
Development TeamLeader (.NET, C#, React/JavaScript, and Microsoft 365 tools (Power Automate, Logic Apps, Canvas Apps) Location/Working pattern: East Anglia hybrid working (They have offices across a few locations, but must be able to get to Ipswich at least once a week (2 days in any other office) Salary: Up to More ❯
Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on … and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a TeamLeader you will be responsible for delivering a great Customer experience from pre-sales (quoting stage) all the way through to delivery and where necessary overseeing any issues with invoicing. … A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers More ❯
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on … and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a TeamLeader you will be responsible for delivering a great Customer experience from pre-sales (quoting stage) all the way through to delivery and where necessary overseeing any issues with invoicing. … A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers More ❯
Role Overview: We are seeking a dynamic and experienced Software Development TeamLeader to lead our talented team in delivering top-notch solutions to our clients. As a key player in our organization, you will blend hands-on development with leadership responsibilities, ensuring a collaborative and innovative environment. Key Responsibilities: Leadership: Inspire a culture of … creativity, collaboration, and knowledge sharing. Provide mentorship and supervision to software development team members. Conduct regular code reviews and foster professional growth. Technical Excellence: Balance leadership duties with hands-on web development using JavaScript, PHP & React. Stay updated on industry trends, evaluating and implementing new technologies. Solve technical challenges and drive continuous improvement. Client Engagement: Build and maintain More ❯
Farnborough, Hampshire, South East, United Kingdom
Middle Recruitment Limited
Service Desk TeamLeader Up to £40k Farnborough middle is partnered with an IT M anaged Services Provider (MSP/IT Consultancy) based in Farnham to onboard a Service Desk TeamLead! After placing within the business, we know firsthand how well they treat their staff and clients! They love helping their SME clients in More ❯
Essential Roles & Responsibilities (Full job description on Claranet careers site) As a Senior SOC Analyst (TeamLeader), you apply your advanced security operations expertise to lead a team of SOC Analysts while performing advanced investigations and, when required, first-line triage to maintain queue health and SLA compliance. You are responsible for high-quality service … Incident Investigation and Response - You take ownership of escalated incidents, performing detailed investigations and, when necessary, stepping into first-line triage to guarantee prompt alert handling and escalation. • Team Leadership - You provide day-to-day leadership and line management for a team of SOC Analysts, conducting performance reviews, appraisals, one-to-one meetings, and development planning. … Quality Assurance - You own QA for the team’s outputs, ensuring consistency, accuracy, and completeness of incident handling and documentation across the team. • Training and Onboarding - You lead knowledge-transfer sessions, support structured onboarding of new team members, and coordinate internal training to drive skill development and reinforce SOC best practices. • Continual Improvement - You identify opportunities More ❯
Poole, Dorset, United Kingdom Hybrid / WFH Options
VITAPROTECH Group
Overview TDSi products are at the heart of Access Control and Security Systems across the world. For over 40 years, our experienced team has been developing integrated Access Control solutions that meet the needs of projects across a range of markets, in both private and public sectors. From stand-alone door-controllers to fully-integrated Access Control Software … an international group of leading companies specialized in the development and manufacturing of solutions in the sectors of intrusion detection, access control, video and intelligent monitoring software. As a leader in the high-end security market, Vitaprotech offers a comprehensive, consolidated approach to securing physical access to professional, sensitive and government sites. For more than 12 years, the Vitaprotech … the world and generates sales of over €180 million. To find out more about us Find out more: We are seeking a detail-oriented Senior Software TeamLeader to join our newly created physical access control development team. The candidate will be part of a team developing multiple software products and tools used commercially and More ❯
Clevedon, Somerset, South West, United Kingdom Hybrid / WFH Options
Pertemps Bristol Industrial
Pertemps are recrutiing for a Design TeamLeader on behalf of our client. This is a hands-on leadership role where youll manage a small but highly skilled design team, ensuring projects are delivered on time and to the highest standards. Working closely with other departments, you will drive forward innovation, mentor team …/2 days WFH) Key Responsibilities: Take responsibility to deliver the right experience for our customers and generate profits for us all to share Work together as a team, based on the values we have created together Create real influence over our working lives by taking opportunities to develop ourselves, balance work and life priorities, and offer personal More ❯
bath, south west england, united kingdom Hybrid / WFH Options
Pertemps Bristol Industrial
Pertemps are recrutiing for a Design TeamLeader on behalf of our client. This is a hands-on leadership role where youll manage a small but highly skilled design team, ensuring projects are delivered on time and to the highest standards. Working closely with other departments, you will drive forward innovation, mentor team …/2 days WFH) Key Responsibilities: Take responsibility to deliver the right experience for our customers and generate profits for us all to share Work together as a team, based on the values we have created together Create real influence over our working lives by taking opportunities to develop ourselves, balance work and life priorities, and offer personal More ❯
North West, England, United Kingdom Hybrid / WFH Options
max20 ltd
We are looking for a Systmone TeamLeader for our NHS Client. Experience of Systmone and NHS is essential for this role as is:- Experience leading a technical team Strong Systmone and configuration experience This role is hybrid working Outside IR35 More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
AWD online
Service Desk TeamLead/Technical Support Manager Ready to lead a high-performing team on the front lines of cutting-edge technology? We're seeking a dynamic Service Desk TeamLead/Technical Support Manager with a passion for driving results and inspiring others where you'll mentor and develop a team … OLAs to drive the right outcomes for customers Be a role model - demonstrate what good looks like; instil and promote the right behaviours Be a dynamic, positive and enthusiastic leader, whilst maintaining focus and structure around your work Promote a customer-centric focus, coach your team on the best customer support practices Inspire your team … and core values Build trust and promote an inclusive and fair working environment Instil accountability - ensure urgency and accuracy as well as appropriate focus and engagement Be a visible leader – represent and promote your team at the company stand ups Ensure that your field team is connected with the business – organise regular teamMore ❯
Service Desk TeamLead/Service Desk Manager – wanted to head up a brand-new Service Desk in the Leeds area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk TeamLead who is looking for that next step up! Successful Service Desk … TeamLead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI's as well as resource management, handling escalations and want to move into Service Desk Management. As Service Desk TeamLead/Service Desk Manager you should have excellent communication skills to handle stakeholder management/… 3rd party interaction. If you as a Service Desk Manager/Service Desk TeamLead have any experience with Service transitions, continuous improvement and implementation of process & procedures then you will have a huge advantage, however we are willing to train on these areas. We are only interested in Service Desk TeamLead who are keen More ❯
Service Desk TeamLead/Service Desk Manager – wanted to head up a brand-new Service Desk in the Leeds area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk TeamLead who is looking for that next step up! Successful Service Desk … TeamLead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI’s as well as resource management, handling escalations and want to move into Service Desk Management. As Service Desk TeamLead/Service Desk Manager you should have excellent communication skills to handle stakeholder management/… 3rd party interaction. If you as a Service Desk Manager/Service Desk TeamLead have any experience with Service transitions, continuous improvement and implementation of process & procedures then you will have a huge advantage, however we are willing to train on these areas. We are only interested in Service Desk TeamLead who are keen More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum £30-£35k + Skill development & Caree
IT Service TeamLead Location: Bristol - Abbeywood Contract: 6 months … with likely extension) Clearance: SC Cleared (Must hold Active SC) We're supporting a large public sector customer in Bristol who require a talented IT Service TeamLeader to manage a team of engineers within their IT services function. You'll be responsible for leading 5-7 engineers, ensuring SLAs and KPIs are consistently met … a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment. Key responsibilities: Lead and motivate a team of engineers to deliver compliant IT services Host daily calls and ensure issues are resolved effectively Engage with service managers and stakeholders to maintain smooth delivery Use reporting and More ❯
IT Service TeamLead Location: Bristol - Abbeywood Contract: 6 months … with likely extension) Clearance: SC Cleared (Must hold Active SC) We're supporting a large public sector customer in Bristol who require a talented IT Service TeamLeader to manage a team of engineers within their IT services function. You'll be responsible for leading 5-7 engineers, ensuring SLAs and KPIs are consistently met … a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment. Key responsibilities: Lead and motivate a team of engineers to deliver compliant IT services Host daily calls and ensure issues are resolved effectively Engage with service managers and stakeholders to maintain smooth delivery Use reporting and More ❯