1 to 25 of 74 Customer Engagement Jobs in Wales

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

About the Role: We are looking for an experienced and detail-oriented Business Analyst to support the delivery of customer engagement and communications initiatives got one of our leading financial clients. This role will work closely with business stakeholders to define and document use cases that guide our … technical delivery teams, ensuring accurate and timely implementation across key customer-facing platforms. Our current focus is on enhancing integration with a self-service platform for customers, and our newly relaunched mobile app for retail users. As these digital channels continue to evolve, your input will be essential to … capturing business requirements and translating them into clear, actionable documentation. Key Responsibilities: Engage with business stakeholders to identify and shape communications and customer engagement use cases. Produce high-quality documentation for each use case, including: Audience definition KPI and success metric identification Data requirements (including inclusion and suppression More ❯

About the Role: We are looking for an experienced and detail-oriented Business Analyst to support the delivery of customer engagement and communications initiatives got one of our leading financial clients. This role will work closely with business stakeholders to define and document use cases that guide our … technical delivery teams, ensuring accurate and timely implementation across key customer-facing platforms. Our current focus is on enhancing integration with a self-service platform for customers, and our newly relaunched mobile app for retail users. As these digital channels continue to evolve, your input will be essential to … capturing business requirements and translating them into clear, actionable documentation. Key Responsibilities: Engage with business stakeholders to identify and shape communications and customer engagement use cases. Produce high-quality documentation for each use case, including: Audience definition KPI and success metric identification Data requirements (including inclusion and suppression More ❯

About the Role: We are looking for an experienced and detail-oriented Business Analyst to support the delivery of customer engagement and communications initiatives got one of our leading financial clients. This role will work closely with business stakeholders to define and document use cases that guide our … technical delivery teams, ensuring accurate and timely implementation across key customer-facing platforms. Our current focus is on enhancing integration with a self-service platform for customers, and our newly relaunched mobile app for retail users. As these digital channels continue to evolve, your input will be essential to … capturing business requirements and translating them into clear, actionable documentation. Key Responsibilities: Engage with business stakeholders to identify and shape communications and customer engagement use cases. Produce high-quality documentation for each use case, including: Audience definition KPI and success metric identification Data requirements (including inclusion and suppression More ❯

SQL , Python , and Power BI for data analysis and reporting. Document and improve business processes through mapping and optimisation strategies. Support integration with D365 Customer Engagement and Project Operations . Stay current with Power Platform capabilities and emerging technology trends. Required Skills & Qualifications Hands-on experience with Dynamics … Proficiency in SQL , Python , and Power BI for data management and reporting. Analytical mindset with a proactive approach to problem-solving. Familiarity with D365 Customer Engagement and Project Operations . Experience with Power Platform tools (Power Apps, Power Automate, etc.). Background in business analysis , including process mapping More ❯

SQL , Python , and Power BI for data analysis and reporting. Document and improve business processes through mapping and optimisation strategies. Support integration with D365 Customer Engagement and Project Operations . Stay current with Power Platform capabilities and emerging technology trends. Required Skills & Qualifications Hands-on experience with Dynamics … Proficiency in SQL , Python , and Power BI for data management and reporting. Analytical mindset with a proactive approach to problem-solving. Familiarity with D365 Customer Engagement and Project Operations . Experience with Power Platform tools (Power Apps, Power Automate, etc.). Background in business analysis , including process mapping More ❯

SQL , Python , and Power BI for data analysis and reporting. Document and improve business processes through mapping and optimisation strategies. Support integration with D365 Customer Engagement and Project Operations . Stay current with Power Platform capabilities and emerging technology trends. Required Skills & Qualifications Hands-on experience with Dynamics … Proficiency in SQL , Python , and Power BI for data management and reporting. Analytical mindset with a proactive approach to problem-solving. Familiarity with D365 Customer Engagement and Project Operations . Experience with Power Platform tools (Power Apps, Power Automate, etc.). Background in business analysis , including process mapping More ❯

Candidates must be based in England (Midlands or South) The Opportunity You will play a pivotal role in delivering business-critical Microsoft Dynamics 365 Customer Engagement (CE) solutions across a portfolio of projects based in the Midlands and London. This is a client-facing position where strong documentation … outcomes. Stay up to date with the latest Microsoft technologies, particularly within the Power Platform. About You Proven experience delivering Microsoft Dynamics 365 CE (Customer Engagement) solutions. Comfortable working across the full software development lifecycle, within Agile or Waterfall frameworks. Excellent documentation skills – examples will be requested at More ❯

Candidates must be based in England (Midlands or South) The Opportunity You will play a pivotal role in delivering business-critical Microsoft Dynamics 365 Customer Engagement (CE) solutions across a portfolio of projects based in the Midlands and London. This is a client-facing position where strong documentation … outcomes. Stay up to date with the latest Microsoft technologies, particularly within the Power Platform. About You Proven experience delivering Microsoft Dynamics 365 CE (Customer Engagement) solutions. Comfortable working across the full software development lifecycle, within Agile or Waterfall frameworks. Excellent documentation skills – examples will be requested at More ❯

free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client’s consumer-facing website. … and MVT optimise product performance. Collaborate with the Data team on website analytics to identify new areas of focus. Support Product Managers with providing customer engagement data to local markets for business reviews. Collaborate with local markets to understand website traffic and identify where improvements to the funnel More ❯

free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client’s consumer-facing website. … and MVT optimise product performance. Collaborate with the Data team on website analytics to identify new areas of focus. Support Product Managers with providing customer engagement data to local markets for business reviews. Collaborate with local markets to understand website traffic and identify where improvements to the funnel More ❯

transformation for the Aspire Airport Lounge brand. This role requires an experienced CRM professional with strong Salesforce expertise, a data-driven approach, and a customer first mindset. The ideal candidate will have a strong background in CRM Management and Loyalty alongside a blend of technical skill and strategic vision … ensuring that our CRM efforts support both customer satisfaction and revenue growth. As a CRM Manager, you will leverage data-driven insights to inform strategy, working closely with cross-functional teams to implement personalised campaigns. They are also responsible for the optimisation of our CRM experience and strategy across … each stage of the customer lifecycle including engagement, conversion, and retention. The post-holder will be confident in working with external digital and marketing agency partners to ensure delivery on agreed objectives and value for money for Aspire Airport Lounges. Job Responsibilities: CRM Management Lead CRM integration and More ❯

transformation for the Aspire Airport Lounge brand. This role requires an experienced CRM professional with strong Salesforce expertise, a data-driven approach, and a customer first mindset. The ideal candidate will have a strong background in CRM Management and Loyalty alongside a blend of technical skill and strategic vision … ensuring that our CRM efforts support both customer satisfaction and revenue growth. As a CRM Manager, you will leverage data-driven insights to inform strategy, working closely with cross-functional teams to implement personalised campaigns. They are also responsible for the optimisation of our CRM experience and strategy across … each stage of the customer lifecycle including engagement, conversion, and retention. The post-holder will be confident in working with external digital and marketing agency partners to ensure delivery on agreed objectives and value for money for Aspire Airport Lounges. Job Responsibilities: CRM Management Lead CRM integration and More ❯

Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager . What you will do: As a Customer Success Manager … you will: Develop strong customer relationships and serve as the primary point of contact between clients and our business. Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One. Provide training and demonstrations to help customers maximize the value of FBO One. Assist the sales team … by supporting lead generation, managing sales opportunities, and conducting product demonstrations. Facilitate smooth transitions for new customers from sales to active users. Identify customer needs and proactively offer solutions to enhance satisfaction and retention. Address customer concerns, coordinating with internal teams to resolve issues promptly. Collect and share More ❯

Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager . What you will do: As a Customer Success Manager … you will: Develop strong customer relationships and serve as the primary point of contact between clients and our business. Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One. Provide training and demonstrations to help customers maximize the value of FBO One. Assist the sales team … by supporting lead generation, managing sales opportunities, and conducting product demonstrations. Facilitate smooth transitions for new customers from sales to active users. Identify customer needs and proactively offer solutions to enhance satisfaction and retention. Address customer concerns, coordinating with internal teams to resolve issues promptly. Collect and share More ❯

Here at Optum, we are excited to share that we are currently recruiting for a Head of Customer Communications to join us working remotely on a 12-month fixed-term contract. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled … to developing the next generation of healthcare technology that will truly make a difference What you’ll do You will implement and oversee the Customer Communications strategy at Optum, enhancing customer satisfaction and retention through streamlined communication processes, providing accurate and valuable updates, and managing crisis and incident … communications effectively. You will manage the onboarding of new acquisitions into our customer communications framework and represent the Group Marketing and Communications department on the ICE programme and other important business initiatives. In this role, you will regularly communicate with external partners like the NHS, NUG, regional IT departments More ❯

Here at Optum, we are excited to share that we are currently recruiting for a Head of Customer Communications to join us working remotely on a 12-month fixed-term contract. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled … to developing the next generation of healthcare technology that will truly make a difference What you’ll do You will implement and oversee the Customer Communications strategy at Optum, enhancing customer satisfaction and retention through streamlined communication processes, providing accurate and valuable updates, and managing crisis and incident … communications effectively. You will manage the onboarding of new acquisitions into our customer communications framework and represent the Group Marketing and Communications department on the ICE programme and other important business initiatives. In this role, you will regularly communicate with external partners like the NHS, NUG, regional IT departments More ❯

Microsoft Dynamics 365 solutions across their business. Role Overview: You’ll play a critical role in the ongoing development and optimisation of Dynamics 365 Customer Engagement applications. This role combines stakeholder engagement, requirements gathering, and hands-on configuration across the D365 platform. Location: Remote-first role, with … and translate requirements into system solutions Configure and customise D365 CE to meet business needs Deliver end-to-end implementation across Sales, Marketing, and Customer Service modules Support change management and user training across the business Provide ongoing system support and optimisation Key Requirements: Proven experience delivering end-to More ❯

Microsoft Dynamics 365 solutions across their business. Role Overview: You’ll play a critical role in the ongoing development and optimisation of Dynamics 365 Customer Engagement applications. This role combines stakeholder engagement, requirements gathering, and hands-on configuration across the D365 platform. Location: Remote-first role, with … and translate requirements into system solutions Configure and customise D365 CE to meet business needs Deliver end-to-end implementation across Sales, Marketing, and Customer Service modules Support change management and user training across the business Provide ongoing system support and optimisation Key Requirements: Proven experience delivering end-to More ❯

a fast-growth subsidiary within Amazon? Are you a data-driven marketer with deep marketing expertise and a passion for driving growth through strategic customer journeys? Join Veeqo and help sellers learn more about our innovative shipping and inventory software. The Team Veeqo () - a startup which was acquired by … lowest cost and in the fastest possible time. If you're interested in joining a rapidly growing team with a relentless focus on the customer, you've come to the right place. In order to accelerate the next phase of Veeqo's development, we are committed to transforming the … team is seeking an exceptional Principal B2B Growth Marketing Lead to own marketing programs and marketing strategy to improve seller awareness, adoption, and ongoing engagement with Veeqo. You will develop, implement, and optimize sophisticated marketing programs across multiple seller cohorts and channels. This is a highly cross-functional role More ❯

Vacancy Description Apprenticeship Training: Follow a structured learning path in IT Solutions, progressing to Level 3 IT Solutions Technician standard. Field Work: Travel to customer sites and data centres, supporting hardware, software, and network solutions. Customer Engagement: Build and maintain strong customer relationships, handle escalations, and … ensure a high level of customer satisfaction. Commissioning Solutions: Work on the delivery and implementation of high-end IT systems. Knowledge Sharing: Contribute to team collaboration and enhance knowledge across the business. Key Details Vacancy Title L3 IT Technical Field Engineer Apprentice Employer Description At Hewlett Packard Enterprise (HPE … we believe in advancing edge-to-cloud solutions to help businesses succeed. Our subsidiary, HPE Customer Delivery Services (HPE CDS), supports HPE's offerings, and we're excited to welcome passionate apprentices to our two-year apprenticeship programme. Vacancy Location Trowbridge (mobile role) BA14 6FP Wage Frequency Custom Number More ❯

to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of Marketing … well-rounded skill set that blends technical, creative, and analytical strengths. Expertise in creating targeted LTV-driven marketing campaigns that resonate with all unique customer segments. Hands-On Approach: A leader who actively participates in campaign development and does not solely delegate tasks, ensuring strategy execution aligns with high … standards. Technical Expertise: Proficiency in lifecycle marketing technologies like Braze and Validity Software, plus experience in customer segmentation and personalization. People Leadership: The incumbent must have 5+ years of experience in people leadership and building and scaling teams within similar corporate environments. Technology, data, and creativity: Proven skills building More ❯

to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of Marketing … well-rounded skill set that blends technical, creative, and analytical strengths. Expertise in creating targeted LTV-driven marketing campaigns that resonate with all unique customer segments. Hands-On Approach: A leader who actively participates in campaign development and does not solely delegate tasks, ensuring strategy execution aligns with high … standards. Technical Expertise: Proficiency in lifecycle marketing technologies like Braze and Validity Software, plus experience in customer segmentation and personalization. People Leadership: The incumbent must have 5+ years of experience in people leadership and building and scaling teams within similar corporate environments. Technology, data, and creativity: Proven skills building More ❯

data warehouses. Experience working with Azure Synapse Analytics, Azure SQL DB, or similar cloud-based platforms. Microsoft Dynamics 365 (Desirable): Familiarity with Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O) data structures. Experience with Dataverse, OData, or direct integrations with Dynamics 365 APIs. Soft Skills: Strong More ❯