1 to 25 of 27 Customer Service Jobs in Warwickshire

global provider of power generation solutions, offering a wide range of products including generators, lighting towers, and handling equipment. We are seeking a skilled Service Manager to join our team. The Service Manager will be responsible for providing on-site technical support, maintenance, and repairs for Pramac equipment … ensuring maximum uptime and customer satisfaction. Key Responsibilities: Lead and manage the service department, including field service engineers, workshop engineers, and support staff, to ensure optimal performance and productivity. Develop and implement service strategies, policies, and procedures to meet customer needs and business objectives. Establish … service standards and performance metrics, and monitor team performance against targets, taking corrective action as necessary. Collaborate with sales and marketing teams to promote service offerings, identify new business opportunities, and achieve revenue targets. Manage service contracts and agreements with customers, ensuring compliance with terms and conditions more »

Internal Sales Support Objective To provide comprehensive customer service support to the company's customer base, both direct and online customers Overview The role encompasses the management of existing customers, principally the receipt of orders, query and compliant handling, and regular outbound communication in order to grow … sales through upselling and product gap fill. The candidate will be responsible for a mixture of customer accounts, including key accounts that are assigned to you. It is expected that all customer service people will be able to manage all customer accounts when necessary. All customer … inbound (telephone) order capture Outbound calls to customers to follow up offers and range extend Outbound calls in support of marketing activity Preparation of customer quotations Provision of product advice (including product specifications, MSDS sheet, etc) Provision of reports as required by customer (in conjunction with IT department more »

Join Growing Team as a 1st/2nd Line Support Engineer! 🌟 Are you passionate about technology, customer service, and being part of a dynamic team? We’re thrilled to announce an exciting opportunity with a maturing business, a dedicated Microsoft Partner and Managed Service Provider (MSP) that … and expertise will drive continued success. The Role: As a 1st/2nd Line Support Engineer, you’ll play a pivotal role in their customer-centric approach. Here’s what you’ll be doing: First Line Support : Handle initial customer inquiries, troubleshoot technical issues, and provide timely solutions. … will need proven ticket handing skills/experience. Second Line Support : Dive deeper into complex cases, collaborating with our team to resolve challenges efficiently. Customer Service Excellence : Your soft skills matter! Deliver exceptional customer service, ensuring our clients feel valued and supported. Experience of supporting more »

Ground Drainage, Stormwater Management, Plumbing Contractors, Plumbing Installers, Underfloor Heating M&E Contractors and Plumbing and Heating Merchants, Internal Sales, Sales Support, Sales Executive, Customer Service, Internal Sales Executive Location: Nuneaton Remuneration: £25,000 - £30,000 + Company performance bonus, circa £1,200 Benefits: Pension, Simply Health Plan … UK market) The ideal applicant will be an Internal Sales Plumbing, Heating and Ventilation with: Must have sales office experience; internal sales, sales support, customer service etc. Ideally will have experience within plumbing & heating or HVAC industries Confident with working autonomously & within a small team Not reliant on … Ground Drainage, Stormwater Management, Plumbing Contractors, Plumbing Installers, Underfloor Heating M&E Contractors and Plumbing and Heating Merchants, Internal Sales, Sales Support, Sales Executive, Customer Service, Internal Sales Executive more »

FRENCH SELECTION (FS) Trilingual Customer Support Location: Rugby Salary: up to £31,000 per annum Ref: 2321F To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 2321F Company offers full training and career progression The company: A leading designer … specified SLA - Escalate calls with advanced technical queries to the appropriate team - Arrange for the replacement of faulty hardware to be delivered to the customer - Schedule site visits with the field service team - Provide exceptional customer service The candidate: - Fluent in French and Spanish or German … written and spoken) - Customer service or IT support experience desirable - Problem-solving and excellent communication skills - IT literate and computer savvy - Pro-active, confident and dynamic personality The salary: up to £31,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and more »

Our client are experts in data and business process management and they are looking for a Lead Customer Account Manager that will report to the Managing Director. There is also a functional reporting line to the Vice President of Customer Solutions & Reliability Engineering, currently located in the USA. … The role will require working closely with the UK Customer Services Manager as an equivalent peer from a reporting perspective. This is primarily a customer facing position that requires daily interaction with customers with responsibility for maintaining and building relationships for all assigned clients. This position is also … opportunities, promoting company products & services, and persuading new customers to place business. As appropriate, this role requires the management and mentoring of the UK Customer Account Manager team as well as being the technical expert on the database and general reliability engineering principles. The role will be home based more »

Our Commissioning Engineers Commission Fire Alarm and Security Systems. The successful engineer will commission Fire Alarm systems to the relevant industry standards, providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who have the ability identify and rectify problems before they occur. This … career opportunities, locally, nationally and globally./p p b How you will do it/b/p ul li p Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers./p …/li li p To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials./p/li li p Ensuring your time is managed efficiently and jobs are prioritised correctly./p/li li p Correctly more »

Field Service Engineers Required - Immediate Start!! - West Midlands - (Commutable from Birmingham, Coventry, Wolverhampton, Leicester, Rugby & surrounding areas) Competitive Salary rates + O/T + Door to Door Pay + Company Van + Holidays + Pension Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and … specialist vehicles for contract hire . As a Field Service Engineer your role will be to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

As Head of Product Support You will be responsible for building and leading a high-performing support team, developing and implementing strategies to maximize customer satisfaction, and driving continuous improvement across multi-domain support functions. This is an opportunity to play a critical role in shaping the customer … market leader. Job responsibilities of Head of Product Support include: Product Support Develop and implement a comprehensive support strategy aligned with business goals and customer needs. Oversee the product support process, ensuring timely resolution of user issues and inquiries related to our logistics and transport products. Prioritize and manage … support tickets, coordinating with the support team to ensure efficient and effective problem resolution. Maintain a high level of customer satisfaction by providing excellent support services and addressing user concerns promptly. Service Level Agreements (SLAs) Define and monitor SLAs for application support and key KPIs, ensuring that response more »

of Product/Application Support You will be responsible for building and leading a high-performing support team, developing and implementing strategies to maximize customer satisfaction, and driving continuous improvement across multi-domain support functions. This is an opportunity to play a critical role in shaping the customer … Job responsibilities of Head of Product/Application Support include: Product Support Develop and implement a comprehensive support strategy aligned with business goals and customer needs. Oversee the product support process, ensuring timely resolution of user issues and inquiries related to our logistics and transport products. Prioritize and manage … support tickets, coordinating with the support team to ensure efficient and effective problem resolution. Maintain a high level of customer satisfaction by providing excellent support services and addressing user concerns promptly. Service Level Agreements (SLAs) Define and monitor SLAs for application support and key KPIs, ensuring that response more »

operates across Europe, supplying award-winning products to retail partners in 21 countries. They are Europes leading photo printing company. While the UK production, customer service, sales, and marketing teams are based in Warwick, the group headquarters are located in Germany. Whilst our client enjoys creating innovative products … and resolution of IT issues utilising IT team, monitoring software and departmental procedures. Foster a culture of continuous improvement through a proactive, can-do, customer approach to deliver incremental change and enhancement while reducing costs. Oversee the development and modification of code for locally managed system modifications and enhancements. more »

Maintain minimum monthly productivity goals Troubleshoot problems with computer systems, including hardware, software and peripheral equipment Ensure that customers receive the highest level of customer service Communicate issues concerning customer orders to the Help Desk or Team Leader Adhere to safety procedures and guidelines at all times more »

month contract with potential to extend. This role does fall inside IR35. Key skills Office 365 Exchange Windows Operating Systems Active Directory Strong Customer Service skills. DBS check is required. If you are interested in this role and would like to understand more then please click apply. more »

customers Assist with the onboarding and training of new Dealer partners ensuring a high level of competency, understanding of the Online Shop and quality service to our customers As such we would like you to have/be: Bachelors degree in marketing, Business Administration, or related field Strong understanding more »

Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize more »

to prepare and manage the IT budget. Optimize costs while ensuring efficient operations. User Support: Address user queries and technical issues promptly. Provide excellent customer service to internal stakeholders. Technology Assessment: Evaluate new technologies and recommend their adoption where appropriate. Stay updated on industry trends and advancements. Disaster more »

CRM/Dynamics 365 system experience (preferable, not essential) Confident user facing skills - ability to support and train Strong analytical skills Excellent communication/customer service skills Benefits A competitive starting salary up to £35,000 Company bonus scheme Comprehensive company benefits package Great exposure to Microsoft Dynamics … range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market. I am interested in speaking to any Dynamics candidate who is seeking more »

and allocating duties. Full training will be provided. Our Perfect Worker Computer literate - Have excel experience - Good organisational skills - Good attention to detail - Excellent customer service - Interviews will be held immediately Key Information and Benefits Earn from £12.25 per hour - Full training provided - Competitive rates of pay - The more »

inspections of client’s premises in accordance with the assignment Instructions. To show a professional security presence throughout the estate. Greet visitors with excellent customer service while following security procedures. Maintain an accurate record of the daily occurrence book, ensuring that all events are logged correctly. To fulfil more »

An electrically biased Field Service Engineer/Installation Engineer/Multi Skilled Engineer is required to service cranes and lifting equipment on sites across the East Anglia region. You'll work with one of the most well respected brands in the world, be given full training and enjoy … technical expert. · You love a challenge and like working at height. · You're looking for a career not just a job. JOB DESCRIPTION: Field Service Engineer, Installation Engineer - LEEA, Cranes, Lifting Equipment Home based and reporting into our Service Manager, you'll be responsible for visiting customer sites to Install/Test and Commission/Service/Maintain our world leading Cranes and Material Handling equipment. This is an extremely varied role, and you'll cover everything including: · Assisting with the Installation, testing and commissioning of new systems. · Servicing and maintaining our existing customers industrial more »

productivity within all relative departments. Develop and drive good working relationships with internal and external stakeholders, including all operational departments, suppliers, supply chain management & customer services. Ensuring operational service level agreements are achieved and continuous improvement is driven across all 3 functions. Deliver and maintain daily operation in … line with internal SLA’s and KPI’s Ensuring efficient lines of communication are maintained between team members, operational management, the customer, other internal departments and external suppliers. Implement and maintain effective QC functionality across all departments to deliver maximum performance and overall customer experience. Ensuring all suppliers more »

assembly of the whole unit and how it interacts with other components to be a complete drive unit to not only meet but supersede customer expectations on vehicle performance during the vehicles lifecycle. In support of this you'll resolve issues with component engineering and vehicle attribute teams to … develop designs that meet targets and ensure that all appropriate customer standards are met throughout design maturation. You will also provide input into new feature development and ensure all programme design solutions are met along with ensuring that there is design compatibility between all components. You'll also have … to the Head of electric powertrain, responsibilities will include: Assist and contribute to the generation of targets and verification methods that are driven by Customer, Function Requirements, Failure Modes and Effects Analysis, (FMEA) Provide technical support and assistance across the operational team on topics relating to the integration and more »

technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues … within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous experience in an IT support role. Familiarity with the client more »

with a solid core team of 4. Don’t let me tell you what we’re like, this is what our customers say; “Phenomenal service from NexGen IT. Great to work with, very knowledgeable and no problem too big or small for these guys to resolve! I would certainly … to anyone looking for a new provider” “The NexGen team is easy to approach, is incredibly knowledgeable and very friendly. They provide a great service!” “NexGen IT are a very professional and quality establishment. Their IT knowledge puts you at ease and coupled with the outstanding support our IT … recommended” Customers are at the core of everything we do. We’ve retained the large majority of our customers through a personable, solution led service with impeccable level of customer service. We are proactive, passionate, knowledgeable and always want to be better. We keep up with IT Trends more »

join Listers Volkswagen Commercials based at Masons Road in Stratford upon Avon. This new expansion based at our delivery centre in Stratford will include service and diagnostic work for passenger cars, commercial vehicles with MOT, and electric vehicle specialisms. The hours of work are Monday to Friday, 8am to … rates range from £17.15 up to £22.24. Our well-equipped and modern facilities provide a professional environment for our staff whilst delivering a seamless service to our customers. We also offer outstanding development opportunities, with ongoing training provided to help you reach your full potential as a Volkswagen CommercialQualified … Service Technician or Master Technician. For more information or an informal chat, you can call 01789 403858 or 07793 314819 to speak to a member of the recruitment team or just click apply. Role and Responsibilities Our technicians are responsible for the servicing, repair and diagnostics of all vehicles more »