4 of 4 SLA Jobs in West London

continuous improvement. Key Responsibilities * Lead, manage, and develop technical and service delivery teams * Ensure high-quality delivery across managed services and project work * Own SLA performance, governance, and ITIL-based service processes * Manage budgets, financial performance, and reporting * Oversee recruitment, development, and succession planning * Drive customer satisfaction and continual service ...

performing team supporting a prestigious international financial environment. Key responsibilities: * Day-to-day Data Centre operations (installs, decommissions, moves, changes) * Change & incident management with SLA ownership * Racking, stacking, cabling, patching, and hardware support * Vendor escorting and supervision * Asset tracking, documentation, and inventory control * Supporting infrastructure upgrades, outages, and maintenance windows ...

solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System ...

with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based in our Feltham depot TW14 … resolution Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct liaison with our customer ...