9 of 9 SLA Jobs in West London

follow. Facilitation: You facilitate post‐incident reviews and continuous improvement workshops that turn lessons into measurable actions. Success Metrics (what good looks like) 85% SLA attainment on first response and resolution for priority tickets. Reduced mean time to resolve (MTTR) and fewer repeat incidents quarter over quarter. High client CSAT ...

relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation . Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives. Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution. Drive Continual Service ...

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third-party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships. Key Responsibilities: Provide on-site technical support within agreed SLA timeframes Diagnose and resolve hardware and software faults efficiently Perform routine servicing, updates, and equipment modifications Support installation and configuration of devices Maintain accurate service call ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

support issues and ensure each one is managed through to the point that it is resolved to the customer’s satisfaction and within established SLA’s. Minimize development and test times by gathering accurate descriptions of environments and symptoms seen by customers and providing expert insights. Reproduce customer issues ...

account hits turbulence, you're the one who fixes the engine. You spotted the booking bottleneck before it hit the floor, turned a shaky SLA around before QBRs, and built the servicing model that made the client stay. You've been doing the heavy lifting behind the scenes. Now, come ...

JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive ...

Permanent/Full Time The Scheduler shall: Be responsible for the management of all WOs to the status of Work Done, within the set SLA target dates, across the various work types for their assigned contracts. Schedule all PPM in advance of due month to skilled resource. On completion generate … analysis of Monthly RM Av vs. Unscheduled Resource. Schedule all Reactive Maintenance for In-house Team/Subcontractors by SLA date, reallocating PPM if necessary, monitoring target dates and escalating if at risk. Review PPM slippage rescheduling to available resource within target date, escalating if at risk. Be responsible ...