9 of 9 SLA Jobs in West London

environments Solid understanding of IT Service Management (ITSM), including incident, problem, and change management processes Experience with ITSM tools (e.g., Jira) and working within SLA-driven environments Familiarity with legacy systems connectivity (e.g., AS/400/iSeries) is highly beneficial ...

troubleshooting. Experience supporting laptops, desktops, printers, mobile devices and peripheral hardware. Excellent troubleshooting, communication and customer service skills. Experience working within SLA-driven environments. The ability to manage competing priorities and provide support in a fast-paced operational environment. Desirable Experience Audio Visual and Video Conferencing support. Microsoft certifications. PowerShell ...

region. Work OT hours as needed to support site stability - Troubleshoot and report facility and data sever-level events within internal Service Level Agreements (SLA) - Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Ensure all safety procedures are adhered to by vendors ...

servicedesk system perform initial triage of all calls and assign to correct team. Take ownership of and resolve calls in line with service level agreement(s). Identify problems, log problem records and communicate appropriately. Provide technical expertise on escalated issues that cannot be resolved by Technical Support Officers. ...

executive stakeholders. Consolidate and correlate data from multiple platforms to create a unified and prioritised exposure view. Develop dashboards covering exposure posture, remediation performance, SLA adherence and coverage. Automate reporting using scripting, SQL and data pipelines. Apply machine learning, artificial intelligence and other analytics to improve prioritisation and identify trends. ...

Responsibilities Vendor & Contract Management Manage the full lifecycle of IT supplier relationships, from onboarding and SLA management through to renewals and renegotiations. Ensure contracts are well documented, tracked, and delivering expected value. Procurement Process Develop and maintain a structured, auditable procurement process for all IT goods and services. Introduce consistency ...

Responsibilities Vendor & Contract Management Manage the full lifecycle of IT supplier relationships, from onboarding and SLA management through to renewals and renegotiations. Ensure contracts are well documented, tracked, and delivering expected value. Procurement Process Develop and maintain a structured, auditable procurement process for all IT goods and services. Introduce consistency ...

PaaS). Demonstrated ability to lead technical teams and manage high-pressure incident response, including root cause analysis and service restoration in line with SLA commitments. Strong communication, documentation, and stakeholder engagement skills across technical teams, service desk, suppliers, and business units. Experience with IT service management practices, including Jira … SLA tracking, incident and problem management, and CAB processes. Solid expertise in Active Directory and related services, including Group Policy, DNS, and AD Sites and Services. ...

PaaS). Demonstrated ability to lead technical teams and manage high-pressure incident response, including root cause analysis and service restoration in line with SLA commitments. Strong communication, documentation, and stakeholder engagement skills across technical teams, service desk, suppliers, and business units. Experience with IT service management practices, including Jira … SLA tracking, incident and problem management, and CAB processes. Solid expertise in Active Directory and related services, including Group Policy, DNS, and AD Sites and Services. ...