4 of 4 SLA Jobs in West London

follow. Facilitation: You facilitate post‐incident reviews and continuous improvement workshops that turn lessons into measurable actions. Success Metrics (what good looks like) 85% SLA attainment on first response and resolution for priority tickets. Reduced mean time to resolve (MTTR) and fewer repeat incidents quarter over quarter. High client CSAT ...

platform secure. Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA). Provide technical implementation support in customer environments, including guidance on implementation, and feasibility of cross-product integrations. Must be a British citizen to meet compliance ...

automated quality control, metadata enrichment, content segmentation, highlights generation, anomaly detection and predictive scheduling. Establish intelligent monitoring and operational resilience through centralised telemetry, observability, SLA reporting and self-healing workflows, improving service availability and reducing incident resolution times. Partner with Broadcast Engineering, Operations, Product, Data, Security and Technology teams ...

global partner portfolio strategy (manufacturer + delivery partners), including multi-vendor coverage and concentration risk management. Establish high-impact vendor governance: performance scorecards (SLA, quality, lead times, loss/damage, scan compliance, complaints, transparency) structured escalation and remediation playbooks root-cause expectations and corrective action plans with deadlines Represent … with measurable targets. A resilient partner portfolio with primary/secondary coverage per region and tested transition playbooks. Measurable improvements in vendor performance: stronger SLA attainment, fewer delivery exceptions, better scan/comms transparency, and reduced cost-to-serve. Executive dashboards that enable fast decisions and clear accountability. Qualifications What ...