13 of 13 SLA Jobs in West London

manage incidents, requests and changes, with HaloITSM experience considered an advantage. Experience working with third-party managed service or support partners, including escalation and SLA management. Familiarity with D365 reporting and Power BI, with working knowledge of SQL considered an advantage. Familiarity with Microsoft 365 and Entra ID. Microsoft Certified ...

follow. Facilitation: You facilitate post‐incident reviews and continuous improvement workshops that turn lessons into measurable actions. Success Metrics (what good looks like) 85% SLA attainment on first response and resolution for priority tickets. Reduced mean time to resolve (MTTR) and fewer repeat incidents quarter over quarter. High client CSAT ...

will have: Excellent customer service and communication skills. Strong troubleshooting skills across hardware, software and end-user devices. The ability to prioritise work, meet SLA requirements and remain calm during busy periods. Experience with MDM technologies such as Microsoft Intune. An understanding of FortiClient VPN, ADCs and firewall technologies would ...

manage incidents, requests and changes, with HaloITSM experience considered an advantage. Experience working with third-party managed service or support partners, including escalation and SLA management. Microsoft Certified: Dynamics 365 Finance Functional Consultant (MB-310) and/or ITIL v4 Foundation certification would be an advantage. Strong written communication skills ...

governance. Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions. Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms. To be successful in this role, we're seeking the following: Bachelor's degree ...

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA's for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience ...

Experience of working in teams.* Mechanical, electrical, or electronic aptitude* Basic network systems knowledge* PC Literate* Full UK Driving LicenceDesirable:* Experience of working on SLA-driven contracts* Basic fibre optic experience* Microsoft Office skills* Minor civils experience* Bachelor's degree in engineering #J-18808-Ljbffr ...

weeks look the same. What You'll Be Doing Providing Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teams Carrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validation Installing, configuring ...

platform secure. Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA). Provide technical implementation support in customer environments, including guidance on implementation, and feasibility of cross-product integrations. Must be a British citizen to meet compliance ...

Microsoft domain environment. The ideal candidate will have strong troubleshooting skills across hardware and software, the ability to prioritise work to meet SLA requirements, and familiarity with Intune, GPOs, Autopilot and VPN technologies. #J-18808-Ljbffr ...

Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher ...

deep and complex technical stack that includes microservices, containers, and virtualization. Ensure operational readiness of the services and meet the availability and performance SLA commitments to our customers. Required Skills 4+ years industry experience designing, building, scaling and supporting backend systems in production with a solid grasp on good software ...

Data Governance Coordinator Lead in HR/EX, you will spearhead the operating model for intake, triage, case progression, SLA adherence, backlog reduction, escalation routines, and approval readiness across AI, data, analytics, automation, and governance requests. VP JD AI and Data Gov Coordinator Lead.docx You will leverage strong operational discipline … actioning of new governance requests, validating required information, artifacts, ownership details, and risk indicators in line with procedures and SLAs. Drive backlog reduction and SLA management through disciplined monitoring, reporting on volumes/aging/throughput, escalation of bottlenecks, and root-cause identification to improve the operating model. Provide hands ...