candidates will need to have excellent telephone manner and 5* customer service skills, as well as strong data entry skills. Role requirements: Answering inbound calls and responding within agreed SLA’s Respond to emails received in the service inbox Creating quotes Closing service reports Creating and managing returns Manage stock adjustments Creating contracts Logging calls for Engineers attendance Candidate requirements More ❯
Hounslow, London, United Kingdom Hybrid/Remote Options
IF Recruitment
decommissioning requests, ensuring all ServiceLevel Agreements (SLAs) are achieved. Collaborate closely with internal teams Track and follow up on requests or escalations, coordinating with internal teams to maintain SLA compliance. Experience Required: 2 Years + Account Management, implementation, onboarding. Project Support or customer success experience Experience using salesforce or similar CRM software. Google suite product is desirable Demonstrate the More ❯
International Business Solutions Consulting Limited
service catalog. Experience running a backlog, managing priorities, and delivering within SAFe or Scrum. Comfortable leading discussions with architects, developers, engineers, and security teams. Operational Leadership Previous responsibility for SLA/SLO monitoring and service quality. Crisis management experience (major incidents, outages, large-scale customer impact). Ability to run PIR sessions, identify root causes, and lead structural improvements. More ❯
