understandable way Collect customers' feedback about the brand, product, pricing, competitors influence, promotions. Why should you work for this business? No.1 for reliability in 'Broadband Provider Survey 2023' and PlusNet 'Broadband provider. Excellent career progression opportunities 25 Days holiday rising to a maximum of 35 with length of service Private More ❯
Droitwich, Worcestershire, United Kingdom Hybrid / WFH Options
Airband
thank you for every customer you send our way. • We offer hybrid working - a mix of working from home and in the office. • Free Broadband - If you are in our coverage, you can benefit from free broadband with us! • 20% off your monthly line rental on EE's phone, tablet … SIM only or mobile broadband plans. • Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service) • Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! • Refer More ❯
2nd Line Telecoms Support Desk Specialist to join our technical support team in Coleshill. If you have a strong background in troubleshooting and supporting broadband, phone systems, Wi-Fi, VoIP, and other telecom technologies, this is the perfect opportunity to showcase your skills! Key Responsibilities: Provide second-line technical support … for a wide range of telecom services, including VoIP, broadband connections, PBX phone systems, Wi-Fi networks, and mobile services. Troubleshoot and resolve complex issues related to SIP trunking, call routing, network connectivity, and Wi-Fi signal interference. Handle escalated support queries from 1st line support, providing expert-level solutions … configuration, and troubleshooting of routers, modems, and network infrastructure for both residential and business telecom services. Assist with fault diagnosis and service restoration for broadband, VoIP, and mobile telecoms, ensuring minimal downtime. Ensure that all issues are logged accurately in the ticketing system, tracking progress and providing detailed updates to More ❯
