1 to 25 of 72 IT Support Jobs in the West Midlands

1st Line IT Desk Support Engineer ?? Ledbury | ?? £25,000 - £30,000 Basic | ?? Monday to Friday, Full-Time Are you passionate about IT and delivering exceptional support? We're looking for a proactive and customer-focused 1st Line IT Desk Support Engineer to join our clients growing team in Ledbury . This is a fantastic … opportunity for someone with a solid foundation in IT support who's ready to take the next step in their career. Key Responsibilities Provide 1st line technical support to internal users via phone, email, and remote tools. Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity . Log, track, and manage support tickets … using the internal ITSM/ticketing system . Escalate unresolved issues to 2nd/3rd line support teams as needed. Assist with user account management (Active Directory, Microsoft 365). Support device setup , configuration, and deployment (laptops, desktops, mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer service and communicate technical information clearly More ❯

IT Support Engineer Permanent Salary: £30,000 - £35,000 Fully Remote with frequent travel to sites Please note : A valid driving licence and access to a vehicle are essential. About the Role We're looking for a motivated and skilled IT Support Engineer to join a growing team. In this dynamic, home-based role, you'll … play a key part in supporting an internal IT environment, delivering high-quality technical support, driving IT improvements, and leading small projects. Working within a cloud-first, Microsoft 365-based infrastructure , you'll help ensure the systems are secure, reliable, and user-friendly. This is a great opportunity for someone who thrives on problem-solving, takes pride … in excellent service, and wants to contribute to a business with strong values and a clear mission What You'll Do Provide first and second-line support for users across the business Troubleshoot hardware, software, printers, and connectivity issues Manage support tickets with clarity and professionalism Onboard new users, configure devices, and manage account access Maintain and support More ❯

IT Support Engineer Permanent Salary: £30,000 - £35,000 Fully Remote with frequent travel to sites Please note : A valid driving licence and access to a vehicle are essential. About the Role We're looking for a motivated and skilled IT Support Engineer to join a growing team. In this dynamic, home-based role, you'll … play a key part in supporting an internal IT environment, delivering high-quality technical support, driving IT improvements, and leading small projects. Working within a cloud-first, Microsoft 365-based infrastructure , you'll help ensure the systems are secure, reliable, and user-friendly. This is a great opportunity for someone who thrives on problem-solving, takes pride … in excellent service, and wants to contribute to a business with strong values and a clear mission What You'll Do Provide first and second-line support for users across the business Troubleshoot hardware, software, printers, and connectivity issues Manage support tickets with clarity and professionalism Onboard new users, configure devices, and manage account access Maintain and support More ❯

Senior IT Support Engineer, 3rd Line Location: Remote/Walsall, West Midlands Salary: £35,000 - £40,000 + Benefits Our client, a well-established and fast-growing Managed Services Provider (MSP), is looking for an experienced and proactive Senior 3rd Line Engineer to join their expert technical team. This is a fantastic opportunity for a seasoned professional to … of clients and technologies across cloud and on-premise environments. As a key senior figure in the team, you’ll not only handle high-level escalations and complex infrastructure support but also provide guidance, mentorship, and oversight to 1st and 2nd Line Engineers. This role is ideal for someone who thrives in a fast-paced MSP setting, enjoys working … with diverse environments, and has a passion for technical leadership. Senior IT Support Engineer - Key Responsibilities: Act as the final escalation point for complex technical issues across server, network, desktop, and cloud systems. Design, implement, and maintain advanced infrastructure solutions for clients, including migrations and upgrades. Support and guide 1st and 2nd Line Engineers, providing mentorship, training More ❯

Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we … do. Our vision is to become the UK’s most trusted provider of ICT support and Infrastructure Services to schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used as a benchmark for the education ICT sector. We want to be the ICT partner that schools can trust and … turn to for everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering. Key Job Responsibilities Providing Senior Technical Support to education sector customers Ensuring continuity, efficiency and enhancing ICT networks Management and maintenance of client network environments Build key relationships with key technical contacts at client sites and More ❯

Join SYTECH – We're Hiring an IT Systems & Support Analyst At SYTECH, we do more than digital forensics – we support justice, security, and innovation. Behind the scenes, our IT infrastructure is the backbone of everything we do, and we are looking for a skilled and proactive IT Systems & Support Analyst to help keep it strong, secure, and continuously improving. About the Role As our IT Systems & Support Analyst , you will sit at the heart of our technical operations, bridging front-line support and strategic IT development. You will troubleshoot complex issues, manage systems, support users, and play a key role in IT projects across the business. It is a hands-on role with real scope to contribute ideas and shape how we use technology to deliver critical services. Key Responsibilities Provide level one and two support to internal customers. Assist with systems administration tasks including user account management, permissions, patching, backups, and monitoring. Support the deployment, configuration, and maintenance of hardware and software across More ❯

Social network you want to login/join with: Information Technology Support Analyst, Stratford-upon-Avon col-narrow-left Client: Opus Recruitment Solutions Location: Stratford-upon-Avon Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 23.05.2025 Expiry Date: 07.07.2025 col-wide Job Description: Are you a tech-savvy problem-solver with a … passion for delivering top-notch IT support? We’ve partnered with the UK’s leading provider of environmental compliance and data management services who are seeking an IT Support Analyst to join their team. What You’ll Do: Provide end-user support for up to 400 staff, ensuring exceptional service. Diagnose and resolve IT issues, maintaining SLAs. Participate in technical projects, maintain infrastructure, and support Microsoft technologies (Azure, Active Directory, Windows Server, etc.). Support cybersecurity initiatives, ISO 27001 compliance, and business continuity. Guide junior staff and promote IT process improvements. Handle Service Desk tickets efficiently. Who You Are: 4+ years of IT support experience with strong troubleshooting More ❯

Social network you want to login/join with: Information Technology Support Analyst, royal leamington spa col-narrow-left Client: Opus Recruitment Solutions Location: royal leamington spa, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 7 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Are you a tech-savvy problem-solver … with a passion for delivering top-notch IT support? We’ve partnered with the UK’s leading provider of environmental compliance and data management services who are seeking an IT Support Analyst to join their team. What You’ll Do: Be the go-to for up to 400 staff, providing exceptional end-user support alongside … their team. Diagnose and resolve IT issues, ensuring seamless service delivery within agreed SLAs. Collaborate on exciting technical projects, maintain infrastructure, and support their Microsoft stack (Azure, Active Directory, Windows Server, and more). Champion cybersecurity, contribute to ISO 27001 compliance, and support business continuity efforts. Coach and guide juniors to success while driving innovation in IT More ❯

Are you looking for a new role as an IT Support Analyst Have you got experience of working in 1st line support or on an IT Helpdesk Do you want to become part of a growing business that has IT at the heart of their operation Kingscroft has been engaged to recruit for an IT Support Analyst for leading logistics and delivery business. As the ideal candidate you will have a background in IT Helpdesk and 1st line support and a solid understanding of Active Directory, Microsoft Office 365, Exchange Online and Networking principals coupled with a general understanding of a range of hardware and business applications . The role is … a fantastic opportunity to develop skills beyond 1st line and to support a huge range of desktop applications and hardware across the office , depot , warehouse , supplier and customer base. Main duties will include: Work as part of the IT Support team on a shift-based rota to provide 24 x 5.5 coverage including participation in an out More ❯

Are you looking for a new role as an IT Support Analyst Have you got experience of working in 1st line support or on an IT Helpdesk Do you want to become part of a growing business that has IT at the heart of their operation Kingscroft has been engaged to recruit for an IT Support Analyst for leading logistics and delivery business. As the ideal candidate you will have a background in IT Helpdesk and 1st line support and a solid understanding of Active Directory, Microsoft Office 365, Exchange Online and Networking principals coupled with a general understanding of a range of hardware and business applications . The role is … a fantastic opportunity to develop skills beyond 1st line and to support a huge range of desktop applications and hardware across the office , depot , warehouse , supplier and customer base. Main duties will include: Work as part of the IT Support team on a shift-based rota to provide 24 x 5.5 coverage including participation in an out More ❯

We are seeking an experienced Senior IT Support Engineer to join a fantastic international business based in Worcester. The ideal candidate will provide expert technical support and play a key role in maintaining and improving our IT infrastructure. What you'll be doing: Delivering high-level technical support to internal users and clients Troubleshooting and … resolving complex hardware, software, and network issues Managing IT incidents and requests to ensure timely resolution Collaborating with IT teams to implement system upgrades and improvements Documenting procedures, system configurations, and troubleshooting guides Providing mentorship and guidance to junior IT support staff What you'll need: Proven experience as an IT Support Engineer or … of Windows and/or Linux operating systems Experience with networking concepts, protocols, and troubleshooting Familiarity with common hardware and software environments Excellent problem-solving and communication skills Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus What you'll get in return: Competitive salary and benefits package Opportunity to work with a skilled and supportive team Career More ❯

We are seeking an experienced Senior IT Support Engineer to join a fantastic international business based in Worcester. The ideal candidate will provide expert technical support and play a key role in maintaining and improving our IT infrastructure. What you'll be doing: Delivering high-level technical support to internal users and clients Troubleshooting and … resolving complex hardware, software, and network issues Managing IT incidents and requests to ensure timely resolution Collaborating with IT teams to implement system upgrades and improvements Documenting procedures, system configurations, and troubleshooting guides Providing mentorship and guidance to junior IT support staff What you'll need: Proven experience as an IT Support Engineer or … of Windows and/or Linux operating systems Experience with networking concepts, protocols, and troubleshooting Familiarity with common hardware and software environments Excellent problem-solving and communication skills Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus What you'll get in return: Competitive salary and benefits package Opportunity to work with a skilled and supportive team Career More ❯

IT Support Engineer, 2nd/3rd Line Location: Remote, Walsall, West Midlands Salary: £24,000 - £30,000 + Benefits Our client, a well-established Managed Service Provider (MSP), is seeking an experienced and customer-focused IT Support Engineer to join their growing team. This is a fantastic opportunity for an ambitious IT Support Engineer … to work across a wide range of technologies, supporting diverse clients in both cloud and on-premise environments. IT Support Engineer - Key Responsibilities: Deliver 1st to 3rd line technical support across servers, networks, desktops, and cloud systems. Respond to tickets, calls, and emails using RMM tools and professional service platforms. Troubleshoot issues in Office 365, Windows Server … networking, backup, and virtualisation environments. Perform hardware builds, installations, audits, and on-site visits as required. Support disaster recovery and business continuity services with confidence and clarity. Maintain high levels of documentation, communication, and client satisfaction. IT Support Engineer - Key Requirements: Proven experience as an IT Support Engineer, ideally within an MSP setting. Strong working More ❯

What do you want to search? Keyword Apprenticeship Type Location IT Support Apprentice Apply From: 21/12/2024 Learning Provider Delivered by QA LIMITED Employer ILICOMM TECHNOLOGY SOLUTIONS LIMITED Vacancy Description Apart from joining a thriving and growing business, Ilicomm is dedicated to supporting your professional development by helping you achieve industry-recognised certifications that will … further you in your career. Duties and Responsibilities: Provide 1st Line support via telephone and email Microsoft desktop and server support Basic networking tasks such as IP troubleshooting, DNS and remote printing support M365 support, including Exchange, Office and Azure Active Directory Basic troubleshooting of firewall and routing issues Managing personal helpdesk ticket queue, ensuring ticket … data is clear, concise, and up to date Meeting SLA's and Helpdesk targets for quality and performance Key Details Vacancy Title IT Support Apprentice Employer Description Here at ilicomm we help businesses reach their full potential through digital transformation. Our amazingly friendly team demystify technology to make it easier for our customers to excel through Managed More ❯

We are growing and the team must grow as well! We are after a skilled IT Networks And Support Engineer with proven experience in dealing with Business customers. Do you have a passion for IT and technology? Be part of the Pink Connect Team making a difference! Pink Connect is a national Business Communications, IT and … one at an affordable cost. But what about you? We’re searching for an enthusiastic candidate who wants to commit to our solid growth and development plan. As an IT Support & Field Engineer , you will be supporting our Business customers with their queries as well as carrying out site visits for business installations of: IT Infrastructure design … PCI Audits Wi-Fi, cabling, patching Project Management You must be confident, skilled, and quick to carry out CAT5e, CAT6 and Coaxial cabling. You will be part of the Support and Engineering Team working from our office supporting business accounts or at customer locations. The terms of our employment as IT Support & Field Engineer are: Working hours More ❯

a long-standing client who has been at the forefront of HR software innovation for over 20 years. With continued growth, they’re now looking to bring an Software Support Engineer on board to provide internal and client-facing support. You’ll be the go-to person for resolving IT issues across the Microsoft stack and assisting users …/11 Active Directory Networking fundamentals (DNS, DHCP, TCP/IP) Troubleshooting hardware, printers, and mobile devices Supporting their inhouse HR software What they’re looking for: Proven IT support experience (2nd/3rd line) Great communication skills – you’ll be working closely with end-users and clients Any experience with HR or payroll software is a real … advantage What’s in it for you? Salary between £30,000 – £45,000 Onsite chef cooking up fresh meals between 7am–3pm Standard working hours with an early finish every Friday A friendly, people-first culture with a focus on internal development If you’re ready to join a company that’s been shaping HR tech for two decades More ❯

Role: Field IT Support Engineer (MSP Environment) Location: Bromsgrove Salary: £33,000 Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love … to meet you. The Role: As a Field IT Support Engineer , you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and … configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner. Key Responsibilities: Provide on-site and remote 1st to 2nd line support to a variety of clients Diagnose, resolve, or escalate hardware and software issues Install and configure desktops, laptops, printers, and other peripherals More ❯

About 1st Line Support Analyst in West Bromwich required Location: West Bromwich, B71 4LT Hybrid working: 3x in the office, 2x from home Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is looking for a 1st Line Support Analyst to join our growing helpdesk team. If you're keen to build … your career in IT and enjoy helping people solve problems, this could be the perfect next step. What You’ll Be Doing Role In this role, you’ll be the first point of contact for our diverse client base, helping to resolve IT issues efficiently and professionally. Your day-to-day will include: Taking ownership of support … improving your technical knowledge with on-the-job learning. Organising your tasks to stay ahead of client expectations. Maintaining professional, clear, and friendly communication at all times. Representing Sharp IT Services with professionalism and integrity. What We’re Looking For We’re after someone who’s not just technically curious, but also people-focused and motivated to grow. Ideally More ❯

Join to apply for the IT Support Apprentice role at Warwick Schools Foundation . Employer Description Warwick Independent Schools Foundation comprises five schools: King’s High School, Warwick Preparatory School, Warwick School, and Warwick Junior School all sit on the Myton Road site in Warwick, with Kingsley School in the neighbouring town of Leamington Spa. The Foundation is … This offers the best of both worlds for our pupils: teaching specifically tailored to their needs with extensive opportunities to collaborate outside the classroom. Overview Reporting to the Foundation IT Team Manager, the IT Support Apprentice will gain experience of providing support for the IT systems and services across the Foundation of schools. This will … include handling through to resolution First Line/Level 1 incidents and problems as well as working with other members of the IT Team to help resolve 2nd Line/Service issues. Benefits Benefits include salary review each September, company sick pay dependent on length of service, use of the sports complex, free lunches, and free on-site parking. More ❯

This offers the best of both worlds for our pupils: teaching specifically tailored to their needs with extensive opportunities to collaborate outside the classroom. Overview Reporting to the Foundation IT Team Manager, the IT Support Apprentice will gain experience of providing support for the IT systems and services across the Foundation of schools. This will … include handling through to resolution First Line/Level 1 incidents and problems as well as working with other members of the IT Team to help resolve 2nd Line/Service issues. Benefits include salary review each September, company sick pay dependent on length of service, use of the sports complex, free lunches and free on-site parking. Duties … responsible for: Supporting the delivery of the Foundation-wide SLA across all schools and departments Acting as the initial point of contact for staff and students requiring help with IT issues and queries Proactive maintenance for IT systems and software Accurate service desk information to enable the analysis of issues and effective configuration recording and management Effective troubleshooting More ❯

Social network you want to login/join with: Working hours are Monday - Friday, 9am-5pm. The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland. Provide desk-side and remote support to users, including resolving hardware and software issues. Adhering to KPIs and SLAs. … Set up, configure and install new PCs and associated equipment in accordance with company procedures. Provide local support for desktop, server and network infrastructure equipment. Open to work off site at Eurofins locations within UK and Ireland. A key part of this role will require regular travel to supported sites throughout the UK and Ireland; although the role will … and Security Regulations. Read and comply with Company rules, procedures, agreements and any notices displayed by the Company throughout your location. Participate in covering on-site and off-site support, which may be as part of a shift rotation. Occasional weekend and evening work as required by the business needs and management requests. You may be required to participate More ❯

Social network you want to login/join with: Manufacturing Information Technology Support Lead, Redditch col-narrow-left Client: Location: Redditch, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 05.05.2025 Expiry Date: 19.06.2025 col-wide Job Description: Are you a skilled IT professional with a passion for leadership and … problem-solving? Do you thrive in a dynamic environment, managing IT teams and driving strategic initiatives? If so, this role is for you! We are looking for an experienced IT Manager to oversee factory IT support teams in the UK and Poland, ensuring seamless operations, system security, and infrastructure development. This is an exciting opportunity to … play a key role in shaping our IT landscape while leading a team of dedicated professionals in a collaborative and innovative environment. Our Company Nippon Seiki Group is one of the world’s leading suppliers for the Automotive Industry with an innovative product range in Driver Information Systems. Our passion and goal is to deliver instrument panels and display More ❯

RT Recruitment is working with a fast-growing business in Birmingham that is on the lookout for a talented and hands-on IT Support Specialist to join their internal tech team. If you thrive on solving problems and enjoy working with users to keep systems running smoothly, this could be your next move. About the Role: Youll be … providing essential first and second-line technical support across the business, helping employees resolve a range of IT issuesfrom setting up equipment to troubleshooting network problems. What Youll Be Doing: Responding to support requests via the internal ticketing system Diagnosing and resolving software, hardware, and connectivity issues Installing and configuring laptops, desktops, printers, and phones Managing user … accounts and permissions using Active Directory Supporting the onboarding of new staff with equipment and system access Keeping records up to date and contributing to IT documentation Escalating issues to senior technicians when necessary What Were Looking For: 1 years of experience in a similar IT support role Good knowledge of Windows 10/11, Office More ❯

What do you want to search? Keyword Apprenticeship Type Location IT Support Officer Apprentice Apply From: 28/03/2025 Learning Provider Delivered by QA LIMITED Employer University Hospitals Birmingham NHS Foundation Trust Vacancy Description We are now searching for 3 candidates to join us on a IT Azure Level 3 Apprenticeship. Under supervision, you will … assist and provide a key second line incident management support service to all users via telephone, remote support software and site visit. Duties will be to: Provide a key second line Incident Management, Request Fulfilment technical support service to all users via telephone, remote support software and site visit Provide second line assessment and prioritisation of … with a view to service restoration or fulfilment as quickly as possible and or functional escalation as appropriate within agreed process and procedure Analyse information obtained from first line support and computer users on all desktop related IT incidents and issues to enable resolution Respond to and resolving all incidents within agreed service levels Escalate unresolved incidents to More ❯

Senior IT Support Engineer Salary: £35,000 - £42,000 Location: Coventry (3x a Week) - London (1x a Week) About the Job A growing IT Managed Service Provider (MSP) is looking for an experienced Senior Support Engineer to join its expanding team. This role would suit someone with a relevant MSP background, ideally with experience in a … broad range of technologies. Candidates need to have a demonstrated passion for IT and Technology, coupled with a professional, customer-focused attitude. This role is an exciting blend of IT Support, working on escalated issues for VIP clients and exciting project work. Technical Skills Microsoft Windows 11 Active Directory & Microsoft Entra ID Microsoft 365 applications (including Teams … Cisco) Deployment Services (SCCM, WDS, WSUS) IPv4 Networks (DHCP, DNS, S/FTP, SMTP, NTP, VLANs) Audio Visual Equipment (DSP, DANTE, Room Systems, Projectors) Mac Desktop OS Mobile Device Support (iOS, Android) Microsoft Server OS (2016/2019/2022) Virtualization (ESXi, Citrix, Hyper-V) Storage Systems (SAN, NAS, RAID) Structured Cabling (Patching, Cable Tracing, IDC) Backup Technology (Veeam More ❯