10 of 10 Performance Management Jobs in the West Midlands

next phase of a Target Operating Model (TOM). This role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and transformation. The focus of this role is the operations management of the contact centre teams in Cardiff and Glasgow. Some travel … expected as part of the role, so flexibility as and when required is needed. Strong people management (performance management, reviews, appraisals etc) and day to day operational experience is key for this role. Key experience required: Senior Contact Centre Operations leadership within Insurance/Financial Services ...

reward. Service Delivery Lead/Senior Service Manager Role Purpose The Service Delivery Lead is responsible for the day-to-day running, quality, and performance of the support function . This role exists to: Strengthen service delivery Relieve pressure on senior technical staff Provide a clear operational bridge between … main go-between for the Managing Director and the support team: Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance 5. KPI & Performance Management Own and drive service KPIs, including: SLA performance Ticket ageing and backlog Escalation rates and repeat issues ...

Cheshire Pathology Service. Staffordshire and Stoke-on-Trent Integrated Care Board The Digital Operations & Supplier Assurance Lead is responsible for supporting the effective management and continuous improvement of digital operational services across MPFT. The post holder will oversee supplier assurance activity, coordinate service review processes, manage digital requests … accurate reporting, efficient administrative processes, and high standards of customer service. The post holder will also contribute to process improvement, automation initiatives, and operational performance monitoring. Main duties of the job Managing the administration function for the Digital Operations & Supplier Assurance Team Acting as a key contact for digital ...

strategic, client-facing role focused on winning new business, developing long-term client relationships, and growing recurring revenue through signage maintenance and asset management contracts. The ideal candidate will have an established network of contacts within retail, hospitality, leisure, property, automotive, banking, convenience, and other multi-site sectors . … with major brands and converting pipelines into long-term revenue streams. This role is particularly suited to someone who has previously sold signage, facilities management, fit-out, maintenance, visual merchandising, branding, or related services and can leverage an existing network of decision-makers across major UK brands and high ...

market, combining strategic oversight with operational delivery across marketing, sales, and account development. The successful candidate will play a key role in driving regional performance and shaping go-to-market strategies tailored to local audiences. Key Responsibilities Regional Strategy & Leadership Develop and deliver the regional marketing and sales strategy … aligned with wider business objectives and tailored to the DACH market Take ownership of regional performance, setting targets and driving execution across marketing, sales, and account management Build and develop a regional team over time, including hiring, coaching, and performance management Act as the key internal ...

unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of reliability engineering including capacity and performance management through monitoring, logging, and alerting. Demonstrable experience of supporting a Live Service, including live operations, incident management, and continuous improvement. Demonstrable ...

Title: Sales Manager - EdTech/SaaS Salary: 65,000 - 75,000 + commission Location: Remote About our client Our client is a specialist training management platform built for organisations delivering apprenticeships and skills training, including independent training providers, colleges, universities and employers. The platform supports end-to-end delivery … Skills Fund provision, apprenticeship units, Foundation Apprenticeships and Study Programmes. The platform helps providers streamline programme design, enrolment, compliance, learning delivery, evidence capture, funding management, learner progress tracking and business intelligence reporting. Its proposition is built around reducing administration, improving visibility, supporting compliance and giving providers clearer insight into ...

consultancy at industry conferences, forums, and networking events. Build the firm's reputation as a trusted advisor within the energy sector. Client Relationship Management Develop executive-level relationships with key decision-makers across utilities, energy producers, developers, investors, government agencies, and industrial energy users. Serve as a senior advisor … commercial optimisation. Guide multidisciplinary consulting teams to deliver high-quality client outcomes. Contribute to the development of innovative consulting methodologies and intellectual property. Revenue & Performance Management Own and deliver annual revenue and profitability targets. Develop and manage strategic account plans and growth forecasts. Track sales performance, pipeline ...

DUTIES AND RESPONSIBILITIES Supporting the People Services Departmental Management Team in contributing to the delivery of the People Services delivery plan, People Strategy and Target Operating Model through leading and driving team resources through coaching and mentoring, ensuring underperformance/capability issues are addressed to ensure a significant contribution … aims. To provide leadership, support and development to People Services staff, to ensure that relevant professional standards are met through coaching, mentoring and performance management. To proactively seek new opportunities to build relationships and provide professional advice to internal and external stakeholders to deliver effective people service ...

data. Conduct regular risk assessments and vulnerability analyses to identify potential threats and weaknesses in the organisation's infrastructure, implementing and overseeing risk management processes, ensuring that appropriate controls and countermeasures are in place to mitigate all identified risks. Lead the incident response efforts, including preparing for, detecting … continuous learning and development, ensuring that the team has the necessary skills and tools to protect the organisation effectively, and oversee recruitment, training, and performance management. Ensure that the organisation complies with all relevant cyber security laws, regulations, and industry standards, with responsibility for internal and external cyber security ...