1 to 25 of 32 Problem Management Jobs in the West Midlands

incidents and problems. - Deploying new Desktop/Laptops utilising SCCM procedure/deploying mobile devices, T&A devices and printers - Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection - Managing shared drives, user access and permissions - Working with supplier support contacts to resolve complex … the Service Desk for all related technical incidents or problems - Will Participate in the out of hours on-call Rota - Active directory/exchange management - Provide on-site support for Dairies and Depots within local region - Providing basic networking support for desktop/laptop computer systems, printers, phones, copiers … and troubleshooting basic telephony issues - Creating and maintaining user accounts throughout various IT systems including AD user accounts - Ensuring day-to-day running and management of the operational Problem management process - Creating and maintaining support documentation on SharePoint for the wider IT department - Executes the Problem More ❯

incidents and problems. - Deploying new Desktop/Laptops utilising SCCM procedure/deploying mobile devices, T&A devices and printers - Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection - Managing shared drives, user access and permissions - Working with supplier support contacts to resolve complex … the Service Desk for all related technical incidents or problems - Will Participate in the out of hours on-call Rota - Active directory/exchange management - Provide on-site support for Dairies and Depots within local region - Providing basic networking support for desktop/laptop computer systems, printers, phones, copiers … and troubleshooting basic telephony issues - Creating and maintaining user accounts throughout various IT systems including AD user accounts - Ensuring day-to-day running and management of the operational Problem management process - Creating and maintaining support documentation on SharePoint for the wider IT department - Executes the Problem More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits … mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for … services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident lifecycle. Manage customer satisfaction, long More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits … mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for … services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident lifecycle. Manage customer satisfaction, long More ❯

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed More ❯

the customer environment. Who has thorough understanding of BAU SLA/KPIs and contractual obligations in respect to Incident management. Who own and drive Problem Management corresponding to P1/P2s to ensure all the open actions are timely closed and avoid repeat issues. Who can have complete … possible risks which are exposed due to P1/P2 or other issues, also a detailed risk mitigation plan needs to be submitted to management for review. Who can be SPOC and face to customer and service management team for any P1/P2 or other critical issues. More ❯

the customer environment. Who has thorough understanding of BAU SLA/KPIs and contractual obligations in respect to Incident management. Who own and drive Problem Management corresponding to P1/P2s to ensure all the open actions are timely closed and avoid repeat issues. Who can have complete … possible risks which are exposed due to P1/P2 or other issues, also a detailed risk mitigation plan needs to be submitted to management for review. Who can be SPOC and face to customer and service management team for any P1/P2 or other critical issues. More ❯

the customer environment. Who has thorough understanding of BAU SLA/KPIs and contractual obligations in respect to Incident management. Who own and drive Problem Management corresponding to P1/P2s to ensure all the open actions are timely closed and avoid repeat issues. Who can have complete … possible risks which are exposed due to P1/P2 or other issues, also a detailed risk mitigation plan needs to be submitted to management for review. Who can be SPOC and face to customer and service management team for any P1/P2 or other critical issues. More ❯

processes and system setups Ensure compatibility with other systems while maintaining integrity of the data and data transfers Support Major Incident Review (MIR) and Problem Management meetings and actively contribute sharing solutions Enforce "best practice sharing" across countries and regions Main tasks Install, maintain, support, and upgrade the … reporting job setup Requirements: Essential Technical knowledge of operating system, windows server, IIS (Internet Information Service), other technical tools (e.g. Powershell) Knowledge of Credit Management and Cash Allocation Software (preferably OnGuard) Knowledge of Active Directory and Citrix Willing to sometimes travel internationally Training skills Effective communicator written and verbal … pressure and managing a diverse workload. Experience of working within delivery teams for projects of varying sizes and timescales Understanding of data protection issues Problem-solving capabilities Desirable Knowledge of Finance (especially Credit Management and Cash Allocation ) Processes Experience of Dynamic NAV and/or Business Central implementations More ❯

Investigating incidents and identifying and mobilising resources required to aid resolution and escalating SLA breaches Acting as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the incident root cause analysis process and initiating problem management … in both technical and non-technical terms Be an innovative thinker Adept at defining and building system solutions from business requirements Desirable Skills: Strong problem analysis and solving skills Skilled at producing high quality documentation Process orientation - capable of quality process mapping Experience and Education: Educated to degree standard More ❯

Investigating incidents and identifying and mobilising resources required to aid resolution and escalating SLA breaches Acting as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the incident root cause analysis process and initiating problem management … in both technical and non-technical terms Be an innovative thinker Adept at defining and building system solutions from business requirements Desirable Skills: Strong problem analysis and solving skills Skilled at producing high quality documentation Process orientation - capable of quality process mapping Experience and Education: Educated to degree standard More ❯

our clients to become their trusted advisors through boldness and honesty Provide leadership to teams and individual team members, displaying role model behaviours Relationship management of the technical relationships with vendors, third parties and the wider Capgemini Ensure SAP technical delivery is performed according to agreed specification Own technical … problem management and resolution relevant to the SAP architecture and solution development Your skills and experiences You'll have a deep understanding of high-volume architectural and technical SAP solutions (including ECC, Portal and PI) High-level of understanding of Non-Functional Requirements and clarity in the mitigation … scope and to build/lead teams of technical individuals and manage their technical deliverables Excellent communication, influencing and facilitation skills, in particular for problem solving/troubleshooting activities Assertiveness in dealing with people at all levels within and outside of the delivery organisation, including partner and client organisations More ❯

Investigate incidents and identify and mobilise resources required to aid resolution and escalate SLA breaches Act as a Subject Matter Expert in the Change Management process Work on vendor liaison to support service delivery to agreed SLAs Support the incident root cause analysis process and initiate problem management … SAP SuccessFactors Be an effective communicator in both technical and non-technical terms Adept at defining and building system solutions from business requirements Strong problem analysis and solving skills Skilled at producing high quality documentation Process orientation - capable of quality process mapping If you are looking for an exciting More ❯

Investigate incidents and identify and mobilise resources required to aid resolution and escalate SLA breaches Act as a Subject Matter Expert in the Change Management process Work on vendor liaison to support service delivery to agreed SLAs Support the incident root cause analysis process and initiate problem management … SAP SuccessFactors Be an effective communicator in both technical and non-technical terms Adept at defining and building system solutions from business requirements Strong problem analysis and solving skills Skilled at producing high quality documentation Process orientation - capable of quality process mapping If you are looking for an exciting More ❯

and IS industry practices, bringing learning into HE; all within in the scope of the relevant IS solutions. Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most- cost efficient IS solutions/services for the business. Ensures solution documentation … of existing SAP solutions/services. Consults the users to identify and learn about current procedures and to clarify further requirements. Supports the installation, management, maintenance, and optimization of all SAP processes related to the area of responsibility. Provides guidance to IS project management and IS delivery unit More ❯

and IS industry practices, bringing learning into HE; all within in the scope of the relevant IS solutions. Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most- cost efficient IS solutions/services for the business. Ensures solution documentation … of existing SAP solutions/services. Consults the users to identify and learn about current procedures and to clarify further requirements. Supports the installation, management, maintenance, and optimization of all SAP processes related to the area of responsibility. Provides guidance to IS project management and IS delivery unit More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

and improvement Define, implement, and govern SLAs for assigned services and ensure delivery of service to agreed levels Work with the major incident and problem management teams to ensure next steps are always taken to prevent future MI's Understand business priority, ensure services are aligned to priority … Ability to understand the technology requirements and drivers. Experience to conduct meaningful discussions around how IT Services are meeting customer needs Proficiency in customer management techniques: The complete sequence of activities required to manage customers' expectations from understanding customer requirements to capturing and delivering a service The ability to … of business units and services and understands the commercial implications of the work undertaken/improvements required Good working knowledge of the key service management processes Strong service and continuous improvement ethos A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance More ❯