17 of 17 Service Design Jobs in the West Midlands

Service Design & Transition Analyst - FTC A leading financial services corporation is hiring a Service Design & Transition Analyst to join my clients IT Service Operations team on a 6-month FTC to be based in either Chatham or Wolverhampton on a hybrid basis paying between £51,000 to £57,000. In this role, you’ll ensure … changing services are designed and transitioned into live operation with rigour, resilience, and alignment to best practice. Ideally the chosen candidate will have several years experience within a dedicated Service Design position with exposure to Azure Virtual Desktop to join a maturing Service Design practice. What you’ll do: Manage end-to-end Service Design & Transition activities across projects. Work with Project Managers and IT teams to deliver robust support models and service readiness. Contribute to Go/No-Go decisions, ensuring operational resilience and acceptance criteria are met. Support continual improvement of Service Design standards and processes. Collaborate across IT, vendors, and business units to ensure seamless service integration. More ❯

Overview Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: £450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in … a structured, efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills ServiceNow Microsoft Excel ITIL Microsoft Office Responsibilities Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. … Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service More ❯

Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: 450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a … structured, efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. … Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service More ❯

Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: £450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a … structured, efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. … Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service More ❯

DWP. Digital with Purpose. We are looking for a Service Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the … and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Ability to use user research, data, and hands-on service design approaches to solve complex problems and develop end-to-end services that meet departmental needs. Skilled in communicating the value of user-centricity and design decisions … to stakeholders at all levels. Experienced in rapid idea generation and iteration, including sketching and prototyping, to explore and share design concepts effectively. Committed to creating and maintaining a collaborative, positive working environment, regularly consulting with senior stakeholders and contributing to the wider service design community. Delivery. Work. Projects. As a Service Designer at DWP Digital More ❯

Service Design & Transition (SD&T) Manager Contract Type: Inside IR35 Start Date: 3rd November Clearance: SC Clearance (must already hold) Location: 2 days per week on-site in Telford (Central Government project) We are seeking a Service Design & Transition (SD&T) Manager to play a key role in supporting the successful delivery of major Central Government … projects . This role is central to ensuring that new services are designed, transitioned, and implemented effectively, with a strong focus on service assurance and operational readiness. As part of the SD&T function, you will ensure that service components are delivered to the highest standard, guiding project teams throughout the delivery lifecycle - from initial development through to … live service. You will proactively identify service risks, mitigate impacts on service provision, and confirm operational readiness is achieved before go-live. You will also contribute to the wider SD&T community by sharing best practice, patterns, and standards, while supporting and coaching colleagues. Key Responsibilities: Develop support models and diagrams for components delivered by project teams. Ensure More ❯

methods. Working in a delivery-focused Agile environment, and in collaboration with members of multidisciplinary agile teams, the successful candidate will act as an advocate of user needs-based design, design thinking and service design in the development of their digital services and products. Your responsibilities will include, but arent limited to: Plan, design and … prepare a range of user research activities to support the design, development and continuous improvement of government services. This will include choosing the right variety of research approaches (such as surveys, usability interviews, card sorting etc.), including conducting research on site at different locations such as garages and test centres Carrying out user research activities from recruiting participants, preparing … the team wall, creating formal reports Work closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features Advocate for user needs and conducting inclusive research in every activity Collaborating with colleagues in developing clear and actionable findings, including working closely with service design More ❯

Role Title: Service Design & Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to 493.76 p/d Umbrella inside IR35 Role purpose/summary You will be involved in all aspects of Service Design & Transition across Client teams involved with the Project Delivery process. The role aim is … to assure delivery of first class service components. SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running. You will be responsible for carrying out assurance activities and client SD&T tasks and activities needed to ensure a successful and complete implementation. You will help the project delivery teams … to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision. You will contribute to the SD&T Community receiving and giving education to other client SD&T staff in Operational Best Practice, Patterns and Standards Specifically, the role objectives will be: Development of Support Model and Diagrams for components being delivered More ❯

Role Title: Service Design & Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to £493.76 p/d Umbrella inside IR35 Role purpose/summary You will be involved in all aspects of Service Design & Transition across Client teams involved with the Project Delivery process. The role aim is … to assure delivery of first class service components. SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running. You will be responsible for carrying out assurance activities and client SD&T tasks and activities needed to ensure a successful and complete implementation. You will help the project delivery teams … to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision. You will contribute to the SD&T Community receiving and giving education to other client SD&T staff in Operational Best Practice, Patterns and Standards Specifically, the role objectives will be: Development of Support Model and Diagrams for components being delivered More ❯

East Midlands hybrid working Contract: Permanent, Full-time (37 hours per week) Salary: Grade H £58,225 - £67,468 + excellent benefits Are you passionate about championing user-centred design and driving digital excellence? We are exclusively partnered with De Montfort University to recruit an experienced Head of User Research to lead and develop research practices that will shape … centred thinking at the heart of the universitys Digital and Technology (D&T) Directorate. Youll define and deliver a vision for user research that directly informs digital transformation and service design, ensuring all digital products and services are accessible, inclusive, and shaped by genuine user needs . The university is currently embarking on its Agile transformation journey , and … measuring impact and success across projects Mentor, lead, and grow the user research team, fostering a collaborative and inclusive culture Collaborate with stakeholders at all levels, influencing product and service decisions with evidence-based insights About You Were looking for a dynamic, collaborative leader with: Extensive experience designing, managing, and delivering large-scale research programmes (qualitative & quantitative) A proven More ❯

for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary Our Lead Business Architects play a leading role in the oversight, coordination, design and development of the NCA's key capabilities and business architecture. They use their expert knowledge and experience to direct the work addressing high level and complex business scenarios. … 00pm. You will not be able to register after this date and time. Please see our Privacy Policy for details on how your data is handled. The Enterprise Design Authority for Business (EDA-B) provides strategic, architectural and design expertise and direction for the National Crime Agency. EDA-B works with all areas of the NCA to make … crimes and inflicting harm to our society. Are you ready to join the team? Duties and Responsibilities Support the Head of EDA-B to lead the Business Architecture and Design activities that support NCA strategy and delivery of the Transformation Programme and related projects. Provide specialist business architecture expertise to the Chief Architect, other members of the architecture team More ❯

largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We are dedicated to … of improving delivery assurance and outcomes across large-scale or complex portfolios. Experience in government, public sector, or regulated environments, with an understanding of the strategic context of public service delivery. Desirable criteria: Professional qualifications such as MSP, MoP, PRINCE2, AgilePM, SAFe, or equivalent. Experience working in or alongside property, infrastructure, or estates functions. Familiarity with Cabinet Office and More ❯

Drive Innovation as a Products & Propositions Lead for Managed Services! Intercity Technology is seeking an experienced and visionary Products & Propositions Lead - Managed Service to shape the future of our Managed Services portfolio. This strategic and hands-on role is central to driving customer-focused innovation across our IT infrastructure, cloud, and cybersecurity offerings. If you thrive in agile environments … into impactful solutions, and have a passion for delivering market-leading propositions, this is your opportunity to make a real difference. Key Responsibilities as a Products & Propositions Lead Managed Service: Product Strategy & Innovation Lead the development of Managed Services propositions from concept to market. Deliver innovations based on customer, market, and technology insights. Collaborate with sales, technical, commercial, and … service delivery teams to exceed growth targets. Go-to-Market Execution Define target markets, personas, and customer problem/solution statements. Create compelling sales enablement materials and agile minimum viable propositions. Launch pricing bundles and commercial strategies to drive new business and upsell opportunities. Product Lifecycle Management Manage new product introductions, vendor evaluations, and portfolio maintenance. Oversee the sunsetting More ❯

already be an expert in your field, in agile and a confident coach. You'll also be a leader of people and teams and an advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members and to continue to develop you as a leader. Your role in … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is More ❯

based and data driven organisation whilst maintaining an appropriate level of security of their services and data. You will work with the wider Security function as well as supporting Service Owners and multi-disciplinary teams to ensure that security is built into the service development lifecycle and strategic planning. You will be responsible for providing the consolidated risk … picture for the Products within that Service and recommending risk acceptance aligning with defined risk appetites. You will lead a small service group team of security professionals to support the assurance as well as engage as necessary with the Enterprise Architecture processes via the Security Architecture function to influence pattern adoption. If this challenge is attractive, theyd love … guidance to ensure ongoing confidence that fundamental organisational security needs have been met, including integrating a range of assurance approaches and techniques to give continued confidence to the risk, service or system owner Shape leadership decision-making through: Effective reporting and communication regarding the effectiveness of security processes across an organisation Providing recommendations to highly complex problems Acting as More ❯

Experience leading teams to deliver transformation projects with a focus on customer experience and operational value. CX Technology Expertise – Strong understanding of customer experience platforms, workflow automation, and digital service delivery. Deep Knowledge of Amazon Connect and Zendesk – Hands-on experience with both platforms, including deployment, configuration, and integration. Able to guide teams and stakeholders on how to maximise … functionality, automation, and service design through these tools. Project Management Strength – Skilled at managing competing priorities, tracking progress, resolving issues, and maintaining delivery momentum. Collaborative Mindset – Comfortable working cross-functionally and engaging with both internal stakeholders and clients to co-deliver digital solutions and help set digital strategy. Team Leadership – Confident in setting direction, motivating teams, and creating More ❯

helps solve exciting problems using advanced analytical tools and develops safe, efficient and operational performance-led solutions. The Power Systems Engineer could be involved throughout the tendering phase, detail design & development, procurement, manufacturing, test and commissioning stages of projects, and possibly delivering in-service design and obsolescence support. You will use and develop your key skills, knowledge … plant equipment specifications, functional and test documents, for LV or HV Switchboards, Generators, Cables, Converters, Transformers, Motors, auxiliaries and more. Provide technical support, support commissioning and through life in-service support. Capture requirements to ensure validation and verification. Ability to produce clear and concise engineering documentation. Ensuring Power System designs comply with requirements, relevant health & safety, international standards, and More ❯