9 of 9 Service Design Jobs in the West Midlands

Senior Service Designer - National Crime Agency - G7 Belfast, Birmingham, Bristol, Calder(Normanton), Leicester, London, Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your … the job Job summary Within the Digital, Data & Technology area of the NCA, our constantly evolving and expanding capabilities means we need people with extensive experience and knowledge of service management and in particular service design and transition in order to ensure the services being delivered by the Agency are fit for purpose, secure, and supported. The … be able to register after this date and time. Please see our privacy policy notice for details on how your data is handled. Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and More ❯

Service Designer - National Crime Agency - SEO Belfast, Birmingham, Bristol, Calder (Normanton), Leicester, London , Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual … About the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA … to register after this date and time. Please see our privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. More ❯

Service Designer £50,000 - £60,000pa Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration … public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include: Researching and mapping the current … service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and communicating user needs Making sure that user needs are at the core of product development More ❯

Interaction/Service Designer 6 months Telford/Hybrid 2 days on site per week £450-470 per day Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and … platforms. Role Description: An exciting opportunity for an Interaction and Service Designer to drive forward the UI elements of the CORE Modernisation work. You will be responsible for creating intuitive user interfaces and services. Your tasks will include developing service blueprints and customer journey maps, gathering insights to influence the design of service screens used by … internal users and ensuring adherence to brand guidelines and accessibility standards. In this role, you will create wireframes, prototypes and detailed design specs, iterating designs based on feedback and analytics. Your work will focus on solving complex design problems, enhancing user experiences and driving the overall design strategy across multiple services. You will work closely with the More ❯

our audience and align with government standards. Your designs will advocate for simplicity, accessibility, and effectiveness, grounded in evidence-based research and organisational objectives. Key responsibilities: Develop and implement design practices and standards consistent with government or client guidelines. Identifying, developing and using best practice and standards to design services consistent with the rest of government or our … client organisations. Collaborating within a multidisciplinary team by sharing design work, and participating in research Advocate for user needs, crafting accessible and responsive services. Create wireframes and prototypes to test and refi ne ideas based on user feedback. Map user journeys and visualise design challenges collaboratively. Engage in and contribute to the design community within Methods and … entities. Pursue continuous learning to enhance skills and knowledge in digital design. Essential skills and experience: Strong communication skills, capable of presenting ideas clearly. Proficient in visual and interaction design, creating user-friendly interfaces. Experience with prototyping, user research, and evidence-based design decision-making. Familiarity with HTML, CSS, and responsive design principles. Knowledge of coding interactive More ❯

we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I … CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This position offers unique networking and multi-disciplinary working opportunities across our; HCM, finance, GBS, HR, and business modelling teams. We encourage consideration of flexible … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and providers More ❯

Manage new product introductions, vendor evaluations, and portfolio maintenance. Oversee the sunsetting and retirement of outdated products. Ensure technical, sales, and commercial readiness across the portfolio. Operational Excellence Define service architecture including APIs, SLAs, and technical documentation. Ensure security, sustainability, and compliance standards are met. Support training, onboarding, and enablement across teams. Performance & Optimisation Monitor KPIs including revenue, margin … to agile methodologies and proposition testing. Core Competencies Product Lifecycle & Roadmap Development Mobile Network & Device Expertise Customer Insight & Persona Development Business Case & Financial Modelling Vendor & Partnership Management Technical Documentation & Service Design Agile Project Management & Prioritisation Marketing Strategy & Sales Enablement Data Analysis & Performance Monitoring Leadership, Mentoring & Team Collaboration What We Offer: 33 days holiday (inclusive of bank holidays), plus … one day for each full calendar year you are employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services More ❯

projects with recent BA experience, this could be the role for you. What You'll Be Doing: You'll join a dedicated Business Analysis Practice and help drive the design, development, and delivery of improved digital and automated services. Working across a broad organisational landscape, you'll gather and analyse requirements, identify improvement opportunities, and help shape solutions that … enhance performance and efficiency. Key responsibilities include: - Working with stakeholders to define and document business requirements - Supporting the delivery of automation and service improvement initiatives - Applying analysis techniques such as user journeys, personas, and stakeholder mapping - Contributing to projects delivered through Agile, Waterfall, or blended methodologies - Identifying benefits, risks, and potential impacts to support decision-making - Encouraging innovation and … promoting best practices in service design and delivery We're looking for someone with: - Proven experience as a Business Analyst or in a similar role - Strong communication, stakeholder engagement and facilitation skills - An analytical mindset with the ability to think strategically and solve problems - Experience working in or with complex organisations - Confidence in handling both qualitative and quantitative More ❯

services function on a fixed-term contract until October 2028 . This role sits at the core of a major transformation programme, with a strong focus on automation and service innovation to enhance business efficiency, streamline operations, and improve digital experiences.As a Business Analyst, you’ll work within a central Business Analysis Practice, supporting automation-led change across business … in a complex, regulated, or multi-stakeholder environment. Knowledge of automation tools such as RPA platforms (e.g. UiPath, Blue Prism) or low-code technologies. An interest in process innovation, service design, or continuous improvement practices. More ❯