13 of 13 Service Desk Analyst Jobs in the West Midlands

related issues. We are also looking at ways to constantly improve the way in which we manage our queues and the tickets to ensure that we deliver a quality service, meaning undertaking the role of queue management on scheduled days. Whilst supporting users is the key requirement, we at Voyage Care want to ensure that development is key and … business to understand more about the key factors of their jobs and daily tasks. Our goal is to provide the best support experience possible, so excellent communication and customer service skills are crucial. Key Responsibilities Answer IT support phone calls, messages, and tickets, responding to requesters in a timely manner, providing technical support in line with SLA’s and … KPI’s. Escalate and redirect incidents in a timely manner, in line with SLA’s and KPI’s. Provide excellent customer service to all support requesters, communicating clearly, tailoring technical explanations into information which the requester can understand and follow. Ensure that every incident you work on has troubleshooting steps recorded in the ITSM’s incident ticket, including communication More ❯

the business. Key Responsibilities: Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.Log, track, and resolve incidents/service requests per ITIL best practices.Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).Manage devices using Microsoft Intune.Maintain documentation of incidents and solutions.Deliver high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role.Technical 1st/2nd line support experience, virtual and deskside.Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.Strong problem-solving, communication, and customer service skills.Familiarity with ITIL processes and ticketing systems. Additional Notes: Hybrid position, minimum More ❯

s leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded. T echnology Service Desk Analyst Worcester based with a balance of home and office working £29,866 - £31,438 per year (pro rata) 35 hours per week Monday – Friday … Temporary position for up to 6 months We have an opportunity for a Technology Service Desk Analyst to join our Technology Service Desk based at our Head Office in Worcester. Joining a busy team you will provide a first line service for any technical support queries that our end users may have. We support … a wide range of hardware and applications including Intune, Azure, Windows (7/10) and MS Office (all versions including 365). The role of Technology Service Desk Analyst will include: Answering technical queries from our internal end users via a variety of methods including telephone, chat function and portal Logging and updating calls, documenting all troubleshooting More ❯

2nd Line Service Desk Analyst Location: Wolverhampton Salary: £32,000 My client is a well-established MSP based in Wolverhampton, delivering comprehensive IT support and solutions to a wide range of clients across various industries. Their commitment to excellent customer service and cutting-edge technology has earned them a reputation as a trusted IT partner. They More ❯

and we'll match you with similar roles. Flexible Day Rate! Birmingham ETH-EB/SDA Posted on May 19, 2023 Expired on July 3, 2023 About the role Service Desk Analyst Birmingham – Onsite! Initial contract – 12 months We are working with a client, looking to find an SC or DV-cleared Service Desk Analyst … while ITIL qualifications are not needed, they are beneficial! Your Role: • Provide primary interface with customers via telephone, email, face-to-face and video conferencing • Logging of all Incidents, Service Requests, Problems, Changes and Knowledge in the ITSM tool to ensure that issues are appropriately identified and tracked through to resolution • Analyse issues using 1st line knowledge, processes and … best practice (Impact/Urgency) and determine if a 1st Line fix is achievable before escalating to 2nd Line Support or Third Parties • Provide a high level of customer service at all times • Take ownership and responsibility of daily checks/tasks, ensuring that they are accounted for and completed to a high standard • Provide Service Announcements that More ❯

help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive. About the role The Service Desk Analyst role is responsible for the delivery of the technical system administration, development, and procedural activities, along with the delivery of the business as usual (BAU … to plan and undertake project activities and to provide specialist advice across a range of areas and to a wide audience, from colleagues to stakeholders. Support the organisation’s Service Desk function and be the first point of contact for the IT and Digital Services Team, delivering excellent customer service. Answering telephone, email and face to face user … enquiries. Represent excellence in service delivery, performance and technical ability. Consistently deliver at the highest level of customer service, productivity and technical proficiency. Support and mentor junior members of the team, helping them develop their technical and customer service skills. Work with the Infrastructure Team to develop knowledge,skills and understanding of more complex problems and network More ❯

Social network you want to login/join with: Service Desk Analyst (Part Time), Coventry Client: Severn Trent Location: Coventry, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: c8392caa457f Job Views: 16 Posted: 18.06.2025 Expiry Date: 02.08.2025 Job Description: Department: Technology Salary (£): based on hours per week Severn Trent provides critical national infrastructure … to our business. We are a team of talented and innovative individuals dedicated to supporting our colleagues and customers. We welcome people from all backgrounds, believing diversity enhances our service and learning. EVERYTHING YOU NEED TO KNOW We are offering a part-time Service Desk Analyst role in Coventry, working Monday to Friday from … resolution groups and third parties for swift resolution. Your responsibilities include: Managing and communicating high-priority incidents, coordinating resolution resources, and maintaining effective communication with the business. Engaging with Service Assurance, customers, and suppliers to restore service. Controlling high-priority incidents, gathering and documenting information. Raising and managing changes with third-party providers. Providing professional first-line support, diagnosing More ❯

Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 We’re looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The … Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. The Company This industry giant is a true force to be reckoned with, delivering exceptional enterprise-level technical support … solutions. Benefits 25 days holiday Excellent bonus scheme – uncapped for high achievers What’s required of the Support Engineer? We’re looking for a bright, inquisitive, technically minded Support Analyst – you don’t need to know everything, but you need to be willing to use your initiative to solve the problem when you don’t know! Ideally, you might More ❯

Service Desk Analyst (Fixed-term Contract) Location: Stratford-upon-Avon, United Kingdom Salary: 24000GBP DoE This role is a 12 month fixed-term contract. Purpose of the Role: The Service Desk Analyst role is integral to the support team, ensuring all incidents and service requests are effectively assessed, triaged and escalated for onward … resolution and where possible, apply first-time fixes. Supporting the whole customer base and working across Application and Technical Support, the Service Desk team provides engagement of the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the support function. The Service Desk Analyst will … with customers on a regular basis and will be responsible for ensuring customers’ issues are triaged, progressed, investigated, updated and managed within SLA. They will form part of the Service Desk team which is accountable for driving up customer satisfaction by fostering a positive collaboration between System C and the customer. They must ensure that customer’s needs More ❯

This range is provided by 106 Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Service Desk Analyst (2nd line) Location: Birmingham (Office-based) Tired of being stuck in a role with no real progression? Here’s your chance to break out of the … box. We’re looking for a strong second-line Service Desk Analyst who wants to get hands-on with infrastructure while still having the support of a close-knit, in-office team. You’ll be working as part of a five-person UK team, backed by an additional support team in India. The culture is solid – this … You’ll Be Doing: Providing second-line support, troubleshooting technical issues, and working closely with the infrastructure team. Getting hands-on with servers, networking, Active Directory, and Azure. Handling service desk tickets, configuring devices, and maintaining systems. Working with a company that actually invests in your development – if you want certifications, training, or to take on bigger projects More ❯

Position: Service Desk Analyst Contract Type: Fixed Term until end December 2025 Location: Ryton-on-Dunsmore – Hybrid working (3 days office based) Grade: 2 Why choose DHL eCommerce UK? Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace … other IT teams whilst maintaining the highest levels of customer service. Working in a fast paced environment you will be responsible for driving performance improvements and efficiencies against agreed Service Level Agreements (SLA’s) and in line with Company processes and procedures. To capture and log incidents raised with the Service Desk via phone, Service Management … Tool, Email or face to face. To ensure that all calls are logged and updated on the call logging system in line with the Service Desk processes and procedures. To assess, triage, research, assist and where possible resolve reported incidents. Provide end to end ownership of incidents ensuring that all necessary steps are taken and that users are More ❯

nGeneration is seeking an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers. Your friendly and helpful demeanor is crucial as you diagnose and resolve their IT issues or escalate them to our field service engineers … days on, 3 days off shift pattern with 12-hour shifts, you will be responsible for completing detailed and accurate records after each call and logging incidents or service requests received via phone, email, or customer portals. nGeneration is one of the UK’s leading independent IT suppliers to the Hospitality, Retail, and Leisure industries, specializing in bespoke IT … service solutions. Our services range from consultancy to outlet support and maintenance for IT solutions both at the outlet and centrally. Where will you be working? You will be based at our newly built, high-specification open-plan head office in Dudley. Requirements Our ideal candidate You’ll have a positive attitude and a personable, friendly approach, taking satisfaction More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service … a 8:00am to 5:30pm, Monday to Friday shift pattern, you’ll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received on the phone, via email or through customer portals. nGeneration are one of the UK’s leading independent IT suppliers to the Hospitality, Retail and Leisure industries … specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance for IT Solutions both at the outlet and centrally. Where you will be working? You will be based within our newly built, high specification open plan head office in Dudley. Requirements Our ideal candidate You’ll have a brilliant attitude and a More ❯