1 to 25 of 27 Technical Support Jobs in the West Midlands

Are you looking to kickstart or grow your career in technical support? This role is ideal for a recent graduate, experienced apprentice or anyone with SaaS experience in a similar role such as IT Support, Technical Support, 1st Line Support, 2nd Line Support, Application Support or Customer Service. Technical Support Analyst Location: Hybrid working role - 4 days office based in our Redditch offices (B98 9NR) Salary: Up to £26,000 Enhance your technical knowledge by working on our inhouse software, gaining hands-on technical experience. Work closely with our developers, QA testers, networking, and other technical teams! Progress your career through our TelXLerator scheme - giving you … an excellent opportunity for development and career progression into teams such as Business Operations, Tech Ops (Networking) and QA. We are currently looking for a Technical Support Analyst to join our Partner Support team. You'll act as the technical point of contact for our partners when their first line support is unable to resolve More ❯

Technical Support Engineer Stone, Staffordshire £26k - £30k Monday to Friday 8:30pm – 5pm (1 hour lunch) This is a fantastic opportunity for an experienced Technical Support Engineer to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for. You will be working as part of an award winning (I … fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued. Role: As the Technical Support Engineer, based in Stone, Staffordshire you will provide first hand support in diagnosing and troubleshooting IT issues, including hardware complications, software faults, as well as system … and network problems – your role, as the Technical Support Engineer, will be key to ensure that the company remains operational. Being a first point of contact for technical support (face to face, calls and messages), is also key within the role of Technical Support Engineer. Within the position of Technical Support Engineer More ❯

Level 3- Technical Support Engineering Apprenticeship July 2, 2025 Brief Description Are you technically minded and enjoy solving problems? We're seeking a Technical Support Technician to join our Engineering team, supporting customers and colleagues with product enquiries, testing, and technical documentation. You will play a key role in helping us deliver outstanding service and … initiative to find solutions efficiently and safely. • Able to switch between different tasks and adapt to changing priorities. Skills Required • Eager to develop skills and expand knowledge as a Technical Support Technician. • Works well under pressure, especially during breakdowns or urgent repairs. • Communicates well with colleagues and works collaboratively. • Supports team objectives and contributes positively to group tasks. … your studies and End Point Assessment (EPA), you will achieve your full apprenticeship certification that will prove competence as a Level 3 Engineering Technician. Future Prospects Starting as a Technical Support Technician opens the door to a wide range of career opportunities within engineering, manufacturing, and commercial environments. With experience, continued learning, and a proactive approach, you could More ❯

Technical Support Advisor (Battery Storage/Power Systems) Rugby £35,000 - £45,000 + Career Progression + In-House Training + 25 Days Holiday + Bank Holidays Are you a Technical Support Advisor with experience in power supplies or similar, or an Engineer wanting to get off the tools, looking for a role at a well … who not only operate in the UK but further a field in countries such as Germany and France. In this role you will be responsible for providing first-line technical assistance to engineers, customers, and internal departments, as well as working with the manufacturing factory on reporting machine/product defects and scheduling maintenance jobs, you will also be … responsible for troubleshooting and diagnosing product issues. This role would suit a Technical Support Advisor with experience with power supplies/generators or similar, or an Engineer looking to get off the tools, looking to become a staple-part of a highly reputable team, with the added benefit of scalable career progression, in-house training and a great More ❯

Technical Support Engineer Staffordshire Job Title: Technical Support Engineer Location: Staffordshire Pay rate: From £26,000 per annum (DOE) Schedule: Monday to Friday, Full Time (Hybrid working available) Priority Recruitment are excited to present a fantastic opportunity for a Technical Support Engineer to join a growing UK business based in Staffordshire. This is a … brilliant chance to step into a hands-on IT support role with a company that blends professionalism with purpose. You'll play a key role in keeping the systems and networks running smoothly, ensuring the wider team is set up for success. Its perfect for someone passionate about tech, whos looking to make a real impact in a business … issues Troubleshoot hardware, software, and network faults Work closely with an external IT partner for more complex problems Manage IT inventory and maintain all systems and equipment across teams Support GDPR compliance and assist with Cyber Essentials accreditations Contribute to system/process improvements and identify new tech solutions Liaise with suppliers and support automation/CRM projects More ❯

The Opportunity: Technical Support Services Manager Contract: Permanent Salary: Dependant on experience, company car and 20% bonus Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that … you from applying. The Impact you will have: Comply with company SHEQ (Safety, Health, Environment and Quality) policies. Supporting SHEQ, Briggs Equipment and Briggs Group Business Units with formal technical investigation Providing an effective support function for all engineering resource with Briggs Equipment and Briggs Group Business Units Coordinating the field Technical support engineers to ensure … timely resolutions of all issues, effectively utilizing relevant technology, Ensuring effective management of the Technical Ticket Portal and deliver findings on a monthly basis, supported with recommendations for improvement areas Analising and produce data to identify skill deficiencies and opportunities within in the field and implement corrective actions. Executing findings and continual fleet monitoring to make recommendations to reduce More ❯

Your new company This exciting client is exclusively using Hays to hire a Regional Technical Support Delivery Manager to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is not … a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline support teams in fast-paced environments. As a Delivery Leader, you will manage a … team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the More ❯

Operations Technical Support Team Leader Salary: c. £47,500 dependent on experience Hours: 35 hours per week Contract: Permanent Location: Hybrid (Office: West Bromwich) Here at the West Bromwich Building Society we are all about making a you-shaped career. We understand its not always easy juggling your career with all the important things outside of work. But … with the right opportunities and support we can help you build a career that works for you. We have an exciting opportunity for highly skilled Operations Technical Support Team Leader. You will be responsible for managing the Technical Support team within operations and optimising resource across Operations and the Contact Centre through effective forecasting and … as the back-office administration system (Work Manager). They are the key point of contact for Customer Services and operations to both internal and external parties for any technical issues or queries relating to the systems used within the division, providing information and support as required. This person will also maintain and where possible improve the divisional More ❯

Technical Support Operative – Join Our Growing Team! Salary: Competitive Bonus: Up to 10% Performance Bonus Hours: Full-time, Permanent Location: Telford At Luceco Group, we’re committed to delivering best-in-class support across all our brands. We’re looking for a proactive and technically-minded Technical Support Operative to join our team and help … resolve product issues with confidence and care. If you’re passionate about technology, problem-solving, and customer service, this is your chance to make a real impact! As a Technical Support Operative, you’ll be the go-to expert for diagnosing and troubleshooting product software and hardware issues. You’ll communicate with customers via phone, email, and chat … guiding them through solutions and escalating complex problems to internal teams when needed. You’ll be part of a fast-paced, collaborative environment where your technical skills and customer-first mindset will shine. What’s in it for you? · Competitive Salary · Up to 10% Bonus for performance · Holiday Benefits: 25 days holiday + public holidays, with a holiday buying More ❯

manufacturer who have been at the forefront of the industry for many years. Due to increased demand within the department, our client now has a requirement for a Customer Technical Support Engineer. 365 Resourcing is the preferred supplier to Mazak. Introduction An opportunity has arisen to join the Service Department as an Office based Technical Support Engineer. Job Description This is a technical role, supporting customers along with breakdown, installation and service engineers based across the country. Being office based; the role would ideally suit a Midlands based candidate with a positive attitude to support the field-based colleagues. It may require occasional field support and travel across the UK. The successful … candidate will be expected to use this opportunity to build on their machine tool experience and knowledge and become a key member of the Technical Support Team. Essential Criteria An engineer with electrical or mechanical knowledge and understanding of Mazak machine tools. Experience of Mazatrol controls, machine operations and axis movements. Understanding of Mazak product range of machines. More ❯

Technical Support Engineer - Be the Voice Behind the Solution Warwick, onsite, modern office environment Basic salary between £27,000 and £35,000 Why join? They supply drive and control systems to the industrial sector, supporting critical environments where reliability is essential - including power stations, Warehousing, rail depots, and cold storage facilities. Renowned for their quality products, expert technical support, and outstanding after-sales service, they have built a strong and trusted reputation in the industry You'll be at the heart of their reputation, providing exceptional desk-based technical support to engineers and clients nationwide. If you're looking for a technically rewarding role, long-term job security, and a company that's growing … year on year - this could be the opportunity you've been waiting for. What you'll be doing You'll start strong with an immersive technical training programme, where you'll learn everything there is to know about the electrical and mechanical engineering that powers their products. You'll be coached by experts in a friendly, classroom-based environment More ❯

Build specialist technical skills that companies across the UK rely on. You’ll get hands-on training with niche engineering products and develop your expertise to provide specialist desk-based technical support to customers’ field-based engineers. The training is structured and thorough, so within 3 months you will be on course to become the go-to … and colleagues. The Company’s ongoing success and plans for growth mean long-term job security and opportunities to progress your career. You’ll be supported to develop your technical knowledge and take on more responsibility over time. Other advantages include: An annual bonus based on the company's performance 25 days’ holiday plus bank holidays Private Medical Health … Insurance Life Assurance A 5% employer pension contribution Funded social events Cycle to work scheme What you’ll do You’ll provide technical engineering support to customers by phone, helping customers diagnose faults and resolve these, along with providing installation support if needed. You’ll also support internal teams by providing technical advice for quotations More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

exceptional imaging, reliability, and innovation, our solutions empower operators to detect threats and contraband with confidence and ease. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. You will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. You will establish … s security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act … our cost to provide service. You will be a key member of CAPA review board and oversee the execution/follow-up of current CAPAs assigned to Service. Responsibilities Technical Leadership & Escalation Management Lead resolution of complex technical issues escalated from global service teams, ensuring timely and expert-level support. Oversee field investigations and product reliability programs, analyzing More ❯

Technical & Estimating Support Oldbury, Birmingham Up to £35,000 per annum We are looking for a proactive and detail-oriented person who can deliver accurate quotations, technical support, and drawing take-offs while supporting both the Profile team and our customers. This role offers a blend of technical, administrative, and customer-focused duties, including CRM … manage customer enquiries: Providing updates, clarifying requirements, and ensuring expectations are met. Prepare accurate quotation: Using the Lindab ERP system (Axapta) and collaborate with other departments to gather necessary technical and pricing information. Respond to technical product queries: Offering expert advice, alternative solutions, and supporting technical training when needed. Maintain accurate record: Using the CRM and quotation … systems to ensure efficient administration and internal communication. Requirements: Experience working with ERP systems: Preferably Axapta, for quoting and order management. Strong technical knowledge: In construction or building products, with the ability to interpret and prepare technical drawings or plans. Proven customer service and communication skills: Particularly in handling technical or sales-related enquiries. Familiarity with CAD More ❯

Technical Support Engineer Ellesmere Up to 40,000 Plus an excellent benefits package Join a team where your engineering skills directly support cutting-edge automation and technology. We're looking for a Technical Support Engineer to play a hands-on role supporting a full range of advanced machinery and management systems. If you thrive on … solving complex technical problems, enjoy working directly with customers and field partners, and want to see the real-world impact of your work - this could be the opportunity you've been looking for. What You'll Do Provide high-level engineering support for automated and conventional systems and precision technologies. Troubleshoot and resolve issues via helpdesk (including participation … in a rotating 24/7 support schedule). Lead the commissioning of advanced systems both in the UK and internationally. Work with R&D to test new solutions and provide feedback from the field. Analyse system issues, identify patterns, and contribute to product enhancements. Maintain accurate technical documentation and helpdesk records. Deliver hands-on training for distributors More ❯

Job Title: 2nd Line Technical Support Location: Birmingham (5 days on-site) Job Type: Permanent Our client is seeking a skilled 2nd Line Technical Support person to join their team, providing Level 2 support and infrastructure management across local and EU sites. You'll be the go-to expert for complex technical issues, maintaining … critical systems and ensuring IT operations run smoothly. Key Responsibilities: Provide Tier 2 IT support across EU and local sites. Manage and troubleshoot Windows/Linux servers and infrastructure. Administer Active Directory, DNS, DHCP, and Office 365. Support network upgrades, virtualization (VMware/Hyper-V), and security operations. Participate in IT projects, documentation, and on-call rotations. Key … Skills and Experience: 3+ years' experience in Level 2 IT Support, ideally in enterprise or data centre environments. Strong skills in Windows Server, Linux, networking, and virtualization. Knowledge of GDPR and EU data security standards. Display a willingness to learn and develop new skillsets. If this sounds like the role for you, please provide an up-to-date CV More ❯

Study and Technical Support Advisor Location: Hybrid/Cannock, WS12 2HA (Mainly working from home, in the office once a month/quarter) Salary: £35,000 - £40,000 DoE Contract Type: Permanent Why Do We Want You We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health … a strong focus to excel in structured and consistent workflows, and possesses strong prioritisation and organisational skills. You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails, and social media platforms. You will also contribute directly to the development and continuous improvement of our classroom and virtual health … guarantee scheme, please use the contact details provided once you have clicked apply! Job purpose, tasks and responsibilities You will be responsible for: Delivering an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement. Providing remote consultancy to our expanding client base. Engaging across Phoenix's social media platforms More ❯

Are you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking aTechnical Support Specialist to join its dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.About the Role:As a Technical Support Specialist, you'll be the go-to expert for resolving product-related issues and managing technical cases from start to finish. You'll take full ownership of your casework, ensuring timely, accurate, and high-quality outcomes for customers. Whether working independently or collaborating with senior specialists, your goal will be to deliver clear, effective solutions and maintain strong … communication throughout the process.Key Responsibilities: Act as the primary technical contact for support cases, managing the full case lifecycle Troubleshoot application behaviour, data inconsistencies, and integration issues Provide clear, consistent updates to customers during the resolution process Document findings and contribute to internal knowledge sharing Identify trends and collaborate on support process improvements Ensure service-level expectations More ❯

TECHNICAL SALES SUPPORT Our company At Adsyst Automation Ltd we understand that our continued success is down to our dedicated team, therefore we invest time and effort in each individual; training and assisting with their personal and professional development, helping them build on their weaknesses and encouraging their strengths. Adsyst Automation Ltd has been providing complex Control Systems … installation allow us to offer a partial or more complete package when required. The Role Due to our continued success and growth the opportunity has arisen for an enthusiastic Technical Sales Support to join our Sales team. This is an excellent opportunity with great future prospects for an individual keen to become part of a growing sales department … our CRM systems, creating the estimate with help from other team members and issue the proposal to the customer in a professional manner providing excellent customer service throughout. The Technical Sales Support role will be: Expected to attend site visits to better understand project requirements and also attend sales events to develop commercial awareness & network with potential customers. More ❯

new Service Desk and Proactive Monitoring teams to expanding its Delivery capabilities in delivering million pounds infrastructure and Back Office projects. Tech teams are undergoing a diverse range of technical training programme aimed at providing colleagues opportunity to develop their technical and leadership skills and support their career aspirations. The Role Holland & Barrett has been a trusted … name in health and wellness for over 150 years. H&B's IT Operations division is undergoing exciting new change, offering key support for the business including the rapidly growing in house development teams. Our team are proud to be part of the global workplace community here at H&B, with colleagues from all corners of the world. You … ll join our Tech Support team that looks after IT systems, software, and hardware for internal users at H&B. The position invites you into our small but dedicated team of experts to deliver support through our inhouse ticketing system. The Tech Support team works alongside the core vertices inside of the IT operations division, including IT More ❯

You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working in a nurturing environment. Healthcare Cash Plan. Full UK Driving License desirable. Role You … will be expected to answer log support calls on our helpdesk. Tackle simple support issues or escalate the support to the appropriate team. You will be expected to drive to external customer sites and support with a wide range of IT support issues. You will need to be technically minded, and you must be comfortable … communicating with individuals, groups, and management. Many of our clients are not completely comfortable with the use of technical jargon. An ability to explain yourself in lay terms is necessary. You must have the ability to pick up skills and familiarise yourself with software quickly and stay abreast of the latest technologies. Respond to requests for technical assistance More ❯

Role: Technical Customer Support Advisor Location: Hereford (Office Based + Local Travel) Salary: Up to £30,000 + Benefits + Career Development Are you ready to take your passion for people and interest in tech to the next level? We’re recruiting on behalf of a well-established and highly respected IT services provider based in the Herefordshire … area, with a loyal and growing client base across the region. This is a customer-facing support role, ideal for someone who enjoys solving problems, building relationships, and delivering outstanding service, either as a natural next step from a customer service environment, or as a shift into a more people-focused role for someone with a technical background. … and down-to-earth team culture Local travel with expenses paid A role that offers variety, autonomy, and real impact What you’ll be doing: Providing day-to-day support to a wide range of business and residential customers Assisting with pricing, product advice and general technical queries Acting as the go-to contact for incoming service requests More ❯

Sales Support Overview (About us) Whether it's industrial embedded computing, custom lithium battery packs, secure communication systems, antennas, or imaging technology we design, manufacture, supply and support it! From the ocean floor to the edge of space, Steatite innovation is making sure that vital technology operates consistently, reliably, and above all safely. Our products can be found … diverse environment and is proud to be an equal opportunity employer. We are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments or support during the application process or interview, please let us know, and we will make the necessary arrangements. Job Type: Office Based Job Title: Sales Support Location: Redditch Hours … Work Scheme EV Salary Sacrifice Scheme Employee Share Scheme The type of person we are looking for (About You) We are looking for a proactive and detail-oriented Sales Support professional to join our fast-paced Communications Business Unit. The ideal candidate will play a key role in supporting the Business Development team by creating quotes, consulting with customers More ❯

Main purpose of the role We have a fantastic opportunity for a Technical Services Field Support to join us, the role is field based covering our Midlands regions (including the West Midlands, East Midlands and South Midlands), with opportunity to work from home one day a week. Reporting into the Technical Services Field Lead, the successful candidate … be a focal point, assisting/training the regional and site teams to adopt technologies. The role will play a key part in the successful coordination, delivery, in-life support, and removal/re-deployment of digital technology solutions utilised by our business. The daily duties of the Technical Services Field Support will be varied in scope … and complexity, and therefore the individual should have a sound and broad technical knowledge, an eye for detail, coupled with good hands on practical skills e.g., working at height, using power tools, and installing a variety of technologies, equipment and cabling. The ideal candidate will have a good knowledge and hands on experience of Microsoft products and technologies, with More ❯