11 of 11 Windows 10 Jobs in the West Midlands

phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage … throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID/Azure Active Directory experience. Basic networking knowledge ...

OneDrive Managing User Access: Troubleshoot user accounts, permissions and access within Microsoft Entra ID and Active Directory Supporting End-User Devices: Support Windows 10/11 desktops, laptops, Mac devices and other end-user equipment Resolving Network Issues: Troubleshoot TCP/IP, DNS, DHCP … Previous experience working in a 1st/2nd Line or 2nd Line IT support role MSP experience would be ideal Strong experience supporting Windows 10/11 environments Good working knowledge of Microsoft 365 and its core services Experience with Active Directory and/or Microsoft ...

busy enterprise environment. Key Responsibilities Provide 2nd line support for hardware, software, and network-related issues. Troubleshoot and resolve incidents across Windows 10/11 environments. Support and administer Microsoft 365 applications and services. Manage and maintain devices using Microsoft Intune. Investigate and resolve … Support role. Strong Microsoft 365 (O365/M365) support experience. Hands-on experience with Microsoft Intune . Experience troubleshooting VPN connectivity issues. Strong Windows 10/11 support skills. Excellent customer service and communication skills. Ability to work effectively in a fast-paced, customer-facing environment. ...

efficiently. You will play a vital role in ensuring all user devices remain secure and compliant, identifying and resolving machines that have missed Windows security updates. Your work directly strengthens our business resilience. Responsibilities Managing incidents and service requests through Hornbill and our ITSM platform Prioritising and triaging … maintaining anti-virus/security tooling Supporting users with hardware, software, and application issues Administering Active Directory, including group policies Building and supporting Windows 10/11 devices, iOS/Android, Intune, Autopilot, MobileIron, and deployment tools such as PDQ Providing basic network troubleshooting (TCP/ ...

play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud ...

environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.IT Support Engineer experience:* Windows 7 and Windows 10 Operating Systems* Office 365 Email Solutions* Intune* Autopilot* Exchange 2007/2010/2013/ ...

across multiple school sites, your responsibilities will include: Acting as an escalation point for 1st Line IT Support Diagnosing and resolving issues across Windows devices, Microsoft 365, user accounts, printers, networks and educational software Providing remote and on-site technical support to staff and students Configuring, deploying … school, Academy Trust or educational environment At least 2 years' experience in an IT support role Experience supporting Microsoft 365 environments Strong Windows 10/11 troubleshooting experience Experience with Microsoft Entra ID and Active Directory Good understanding of basic networking, including TCP/ ...

first-line support Diagnose and resolve hardware, software, operating system and application issues Troubleshoot networking, printer, telephony and remote access problems Support Microsoft Windows desktop environments and Microsoft 365 applications Install, configure and maintain desktops, laptops, mobile devices and peripherals Maintain accurate documentation within the IT service desk … through continuous professional development To be successful, your experience is likely to include : Previous experience providing second-line IT support Strong knowledge of Windows 10/11 and Microsoft Experience supporting Active Directory, Microsoft Entra ID, Exchange Online and Teams. Good understanding of networking fundamentals ...

eligible for SC or have active SC The ideal candidate will have strong experience with modern endpoint management technologies, particularly Microsoft Intune, Windows, Active Directory, Entra ID, and PowerShell, along with practical experience using Microsoft Defender for Endpoint. Key Responsibilities Manage and maintain the organisation's Windows endpoint estate, including configuration, compliance, application deployment, and lifecycle management via Microsoft Intune, Group Policy, and other management platforms. Support Windows Autopilot and modern device provisioning and deployment. Package, test, deploy, and maintain applications across the endpoint environment. Manage Windows updates, patching, feature upgrades ...

eligible for SC or have active SC The ideal candidate will have strong experience with modern endpoint management technologies, particularly Microsoft Intune, Windows, Active Directory, Entra ID, and PowerShell , along with practical experience using Microsoft Defender for Endpoint . Key Responsibilities Manage and maintain the organisation's Windows endpoint estate. Administer and manage Microsoft Intune for device configuration, compliance, application deployment, and endpoint management. Support Windows Autopilot and modern device provisioning and deployment. Manage endpoint configuration through Intune, Group Policy, and other management platforms. Package, test, deploy, and maintain applications across the endpoint environment. ...

troubleshooting MDM/BYOD solutions Endpoint security and anti-virus tools PowerShell (or similar) for basic automation Service Desk/ITSM systems Windows 10/11 environment support End-user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable ...