1 to 11 of 11 Customer Experience Jobs in West Sussex

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role The … role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding the … extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement Training more »

We’re recruiting a Customer Retention Specialist to join our innovative and successful team, based in Worthing (West Sussex). We are Prosperon: an award-winning IT Operations Management company with ambitious plans for growth…. Salary range: £24,000 – £28,000 basic salary, dependent on experience. Plus on … target earnings (commission) £17k uncapped Full time role Hybrid working - 3 days in the office, 2 days working from home The Customer Retention Specialist manages contract maintenance renewal with existing customers and explores new business opportunities in collaboration with Account Managers in our Sales Team. With a helpful and … professional telephone manner, the Customer Retention Specialist is tasked with calling existing customers to secure the contract maintenance renewal of that customer. Target driven and customer focused, they will build and maintain relationships with customers through regular contact by email and phone. The Customer Retention Specialist will more »

prospective and existing customers intimately, through detailed knowledge of CRM systems and utilising this knowledge to produce actionable insight and campaign proposals tol increase customer retention and drive new business. This role sits within our Technology team and will see you supporting our Charter divisions. You will be reporting … market to disqualified or cold leads Provide data-driven insight and recommendations which drive commercial value to the Marketing teams Take responsibility for all customer data information sources which feed into the CRM system, working with the wider business to ensure compliance in line with Data Protection Statement, the … broader business strategy and building out our customer data to enhance the customer experience Lead and execute the customer lifecycle strategy to increase retention, personalisation and cross-channel marketing automation across all user lifecycle stages Work with BI and Data Engineering teams to define new data more »

prospective and existing customers intimately, through detailed knowledge of CRM systems and utilising this knowledge to produce actionable insight and campaign proposals tol increase customer retention and drive new business. This role sits within our Technology team and will see you supporting our Charter divisions. You will be reporting … market to disqualified or cold leads Provide data-driven insight and recommendations which drive commercial value to the Marketing teams Take responsibility for all customer data information sources which feed into the CRM system, working with the wider business to ensure compliance in line with Data Protection Statement, the … broader business strategy and building out our customer data to enhance the customer experience Lead and execute the customer lifecycle strategy to increase retention, personalisation and cross-channel marketing automation across all user lifecycle stages Work with BI and Data Engineering teams to define new data more »

Customer Support Executive ( German-Speaking) Horsham (Onsite) £24-26k, DoE We are currently seeking a dedicated and enthusiastic Customer Service Representative to join a respectable manufacturing organisation. Reporting to the UK customer Sales team you will: Provide excellent customer support via phone, email, and chat … channels in English and German (80:20). Address customer inquiries, concerns, and issues in a timely and professional manner. Assist customers with product information, order processing, and problem resolution. Collaborate with other teams to ensure a seamless customer experience. Maintain accurate records of customer interactions and … transactions. Requirements : Fluency in written and spoken German is essential for this role. Minimum 2 years of experience in a customer service or support role. Strong communication and interpersonal skills. Ability to multitask and work effectively in a fast-paced environment. Excellent problem-solving skills and a customer more »

position? Would you be keen to be one of the first points of contact for any client enquiries/queries regarding their on-line experience issues? Do you want to work for an employer who provides a perfect balance of work and fun - but always professional? This is a … or changing software to fix issues Remotely accessing hardware or software for clients to make changes and fix problems Ideally, you'll already have: Experience gained in troubleshooting/diagnosing problems, progressing them to colleagues if currently out of your remit/understanding Worked with Network repairs and analysis … Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience Understanding of the importance in providing and maintaining first class customer experience at all stages. Consideration can be given to both experienced 1st-2nd line helpdesk technicians, as well as trainees more »

Role: GSE Engineer Location: Gatwick About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in ground support equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleet, through either long-term hire contracts … Your key responsibilities will include: Servicing, maintenance, and repair of GSE Equipment Complete all paperwork to a high standard Providing a best-in-class customer experience for our business customers Comply with H+S Legislation Liaise with internal customers Assist in carrying out all vehicle mechanical and electrical PPM … Planned and Preventative Maintenance) in line with set schedules HGV mechanical experience. What we are looking for: Previous GSE experience 5 years checkable work history in order to obtain an airside pass HGV Class 1 Licence GSE/motor mechanics Engineering City & Guilds Must successfully complete a CRC check more »

by 12 hours per years' service up to max 300 hours The Role The primary purpose of this role is to provide an improved customer experience by introducing a single point of contact for managing communications across the network, enhancing AOG management and strengthening the company's strategic … position within the aviation market by offering a premium MRO service. Other Duties Involve Providing a bespoke solution to a customer's AOG occurrence Producing AOG recovery plans detailing the recovery timeline, estimated serviceability date/time and allocated resources Managing AOG events globally, providing support to ensure safe … standard operating procedures are complied with and maintained through an AOG recovery Recording of cost expenditure during the AOG recovery for invoicing to the customer In order to be successful in this role the AOG Controller will need to demonstrate the following skills and attributes A recognised apprenticeship within more »

we can supercharge progress for you, visit hcltech.com. Skills & Expertise required to perform in this role 5+ years in Avionics Cockpit Display Application Development Experience in development of PFD, MFD and touch screen controllers 10+ experience in Avionics including DO178C, ARP4754A and ARP 4761 3+ years of experience in Hardware Software Integration Testing Experience in development of system test cases & procedures, system testing Experience in participating program reviews such as Design reviews & Product certification reviews Experience in tools such as DOORS, RTRT/VectorCast, JIRA, BitBucket etc. Experience in developing system requirements, software … requirements and performing safety analysis of requirements Preferably, certified SCRUM master Experience in protocol standards such as AFDX, CAN, ARINC 429, ARINC 664, ARINC 661 Highly proficient in programming languages – C, C++ Why HCL With a legacy spanning over three decades as a global engineering and technology partner for more »

can supercharge progress for you, visit hcltech.com . Skills & Expertise required to perform in this role 5 years in Avionics Cockpit Display Application Development Experience in development of PFD, MFD and touch screen controllers 10 experience in Avionics including DO178C, ARP4754A and ARP 4761 3 years of experience in Hardware Software Integration Testing Experience in development of system test cases & procedures, system testing Experience in participating program reviews such as Design reviews & Product certification reviews Experience in tools such as DOORS, RTRT/VectorCast, JIRA, BitBucket etc. Experience in developing system requirements, software … requirements and performing safety analysis of requirements Preferably, certified SCRUM master Experience in protocol standards such as AFDX, CAN, ARINC 429, ARINC 664, ARINC 661 Highly proficient in programming languages C, C++ Why HCL With a legacy spanning over three decades as a global engineering and technology partner for more »

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of … Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Area Manager. The Reliability Maintenance Engineering Area Manager is the line … daily work. We are open to hiring candidates to work out of one of the following locations: Crawley, GBR BASIC QUALIFICATIONS Significant practical engineering experience including a supervisory role managing people. A Bachelors degree in a technical discipline (Industrial, Electrical, Mechanical, Civil) from an accredited university or equivalent experience. more »