15 of 15 Customer Experience Jobs in West Sussex

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £91,536 - £114,420 - depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly … resolving incidents and operating their services. The Head of Focus Service Operations will ensure the overall platform's enterprise-wide service, providing a seamless experience across the business. Additionally, you'll lead the Focus service strategy, combining customer experience management with operational oversight to ensure exceptional service … with cross-functional teams to meet operational expectations Managing on-call rotations and out-of-hours releases Ensuring compliance with policies, standards, and regulations Experience & knowledge: Extensive experience in IT service management, application development, or leadership roles Experience with incident, problem, and change management Proven track record More ❯

success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … lead engineering teams' agility by demonstrating Agile/Scrum concepts and principles to support successful business outcomes. Work within GRCT and across partner/customer teams to implement defined project plans and initiatives Facilitate and leads technology conversations and documents solutions Facilitate sprint planning meetings and other scrum ceremonies … and opportunities across Agile teams Minimum Qualifications Bachelor's Degree in Computer Science/Engineering, Business Management, or other technology field, or equivalent work experience required; Advanced degree preferred. 3+ years of technology delivery experience and project management with a demonstrated track record of growing responsibility. Experience More ❯

going wrong using analytics, and work with the client team and colleagues to fix it. Making Journeys Better: Find the causes of friction in customer journeys and turn them into smooth, intuitive, conversion-boosting experiences. Collaborating Across Teams: Work hand-in-hand with our UX/UI designers and … your analysis skills to identify trends in user behaviour, turning trends into commercial opportunities for our clients. Thinking Beyond the Website: Consider the entire customer experience - online & in store - and help to make sure every touchpoint delivers on the brand promise. Share best practice: Educate clients and colleagues … relentless about finding ways to improve conversion and drive incremental revenue. Analytical Excellence: You're highly numerate with an analytical mindset and possess strong experience of A/B testing platforms and tools such as Google Analytics/GA4, Hot jar, or Content Square to analyse data and make More ❯

going wrong using analytics, and work with the client team and colleagues to fix it. Making Journeys Better: Find the causes of friction in customer journeys and turn them into smooth, intuitive, conversion-boosting experiences. Collaborating Across Teams: Work hand-in-hand with our UX/UI designers and … your analysis skills to identify trends in user behaviour, turning trends into commercial opportunities for our clients. Thinking Beyond the Website: Consider the entire customer experience - online & in store - and help to make sure every touchpoint delivers on the brand promise. Share best practice: Educate clients and colleagues … relentless about finding ways to improve conversion and drive incremental revenue. Analytical Excellence: You’re highly numerate with an analytical mindset and possess strong experience of A/B testing platforms and tools such as Google Analytics/GA4, Hot jar, or Content Square to analyse data and make More ❯

success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you're interested in a career creating breakthrough software and making an impact on an audience of millions … knowledge management solutions to businesses worldwide Minimum Qualifications: Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline Proven experience within software development Ability to effectively interpret technical and business objectives and challenges and articulate solutions Willingness to learn new technologies and exploit them More ❯

career to new heights, this opportunity is for you. In a nutshell This leadership role is an exciting opportunity to drive the development of customer understanding and insights, which will inform our commercial and marketing planning. Key responsibilities include: Develop a deeper understanding of our customers through behavioural and … attitudinal segmentations, as well as unified customer … data. Provide reporting and insights on customer journeys, from prospects to VA advocates. Identifying levers to influence customer behaviour driving improvements in CX and revenue Create actionable insight on how to deepen relationships and life time value by transitioning customers across segments Enhancing brand loyalty and frequency across More ❯

base articles to enhance support efficiency. Maintain clear and effective communication with users, keeping them informed of issue/request status and ensuring positive customer experience. Log all customer interactions in the designated ITSM tool, taking ownership of incidents through to resolution. Conduct quality analysis where required. Escalate … software/applications. Monitor alerts from infrastructure components and respond appropriately. Adhere to established processes and procedures. Your Profile Essential skills/knowledge/experience: Quantifiable experience of operating in a fast-paced, client-facing environment. Strong troubleshooting skills for a range of IT related issues. Demonstrated commitment … Multitasking. Ability to Improvise and being able to adapt to unexpected situations. Active listening, problem solving and analytical skills. Desirable skills/knowledge/experience: ITIL Foundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer More ❯

base articles to enhance support efficiency. Maintain clear and effective communication with users, keeping them informed of issue/request status and ensuring positive customer experience. Log all customer interactions in the designated ITSM tool, taking ownership of incidents through to resolution. Conduct quality analysis where required. Escalate … software/applications. Monitor alerts from infrastructure components and respond appropriately. Adhere to established processes and procedures. Your Profile Essential skills/knowledge/experience: Quantifiable experience of operating in a fast-paced, client-facing environment. Strong troubleshooting skills for a range of IT related issues. Demonstrated commitment … Multitasking. Ability to Improvise and being able to adapt to unexpected situations. Active listening, problem solving and analytical skills. Desirable skills/knowledge/experience: ITIL Foundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer More ❯

growth over the past 5 years. We focus on lead generation and develop our own products and tools to provide a first-rate user experience allowing us to process 100,000 enquiries each month. We promote an excellent company culture and working environment, with modern officesbased in Tangmere, Chichester … looking for a multi-skilled UX & CRO Specialist to join our in-house product team. This role requires a 360-degree approach to user experience design, form optimisation, and conversion rate optimisation. Youll be responsible for the full UX lifecyclefrom ideation to implementationwhile ensuring consistent and engaging digital experiences … that support our business goals. Key Responsibilities Were seeking someone who thrives in a small, collaborative team and can lead the charge in enhancing customer journeys. You will: Own the end-to-end user experiencefrom the first interaction with the brand to system sign-on. Conduct usability testing to More ❯

This is a full time, stable, long-term role with an exceptional market leading, global company. At ScentAir, we help leading brands create memorable customer experiences through tailored scent marketing solutions. From high-end hotels and luxury retail to iconic office spaces, our fragrance systems elevate environments worldwide. As … engineers when needed Support the wider engineering team by managing stock and responding to ad hoc site needs Act as a brand ambassador in customer environments, maintaining a professional and friendly demeanour What We're Looking For A strong work ethic and stable employment history Experience in mobile … or surrounding areas Manual UK driving licence. Clean DBS record What's in it for you? Up To £30,000 starting salary depending on experience, with potential for growth. Private medical cover after probationary period Enhanced pension contributions Company van and PDA provided, with van taken home No weekend More ❯

strategies to improve website performance. Conduct A/B testing and analyse data to optimise user journeys. Design and implement wireframes that enhance the customer experience. Collaborate with design, marketing, and development teams to implement improvements. Qualifications: Strong CRO experience UX design expertise A/B testing knowledge More ❯

Our Information Technology/Digital teams are passionate about revolutionizing both customer and colleague experiences through the use of cutting-edge digital technologies. Diverse Opportunities: Over two years, you will have the chance to immerse yourself in a variety of exciting roles, providing opportunities to learn all aspects of … how AI technologies are driving fundamental changes in productivity and data science capabilities. Transformative Solutions: Gain firsthand insights into how innovative solutions are redefining customer experiences in business services, such as developing groundbreaking mobile apps or configuring robotics to automate manual workflows, streamlining processes, and driving efficiency. Specialization Opportunities … able to work at our Crawley site Complete the recruitment process Attend the assessment centre if selected Start with RI in early September Work experience is highly beneficial Proficiency in other languages is a plus but not essential Benefits: Starting salary of £26,500 with potential increases based on More ❯

Our Information Technology/Digital teams are passionate about revolutionizing both customer and colleague experiences through the use of cutting-edge digital technologies. Diverse Opportunities: Over two years, you will have the chance to immerse yourself in a variety of exciting roles, providing the opportunity to learn all aspects … AI technologies are driving fundamental changes in our productivity and data science capabilities. Transformative Solutions: Gain firsthand insights into how innovative solutions are redefining customer experiences in business services. For example, you could be part of a team developing a groundbreaking mobile app or configuring robotics to automate manual … to attend/complete the recruitment process If successful, must be able to attend the assessment centre Start with RI in early September Work experience is highly beneficial Proficiency in other languages is a plus but not essential Benefits: Starting salary of £26,500 with potential increases during the More ❯

industry. Job Purpose: As an IT Project Manager, you'll work with the team to ensure professional and consistently high-quality project management and customer service within the SME Project Management team, catering to our IT and Telecommunication clients. Your responsibilities will include managing customer expectations, coordinating resources … and overseeing costs. Key Responsibilities: Review customer requirements as presented by the sales team and clarify and/or challenge as appropriate but with a view to kicking off the project within the agreed SLA. Execute the project plan ensuring clear and regular communication, with appropriate engagement of all … necessary departments involved whilst continually ensuring an exceptional customer experience. Actively track project progress, including forecast, appointed and completion dates to ensure projects are delivered as per the requirements and within the agreed timeline. To review feedback from customers and engineers (incl. Surveys and job sheets) to ensure requirements More ❯

oversees the changes needed to transform payments related business processes from complex, multiple and individual activities to a single set of generic, functional processes. Experience in consultancy and project delivery to successfully manage complex operational projects within challenging timescales, scope, and cost is essential. Person specification The successful candidate … will: Standardise, harmonise and improve payment processes across HMRC. Develop and evolve processes and functions to improve the overall customer experience. Understand and manage project risks, issues and dependencies ensuring mitigating actions are identified and actioned. Operate under pressure and respond quickly to changing circumstances and tight timetables as … Proven track record of successfully delivering significant, complex change in a large public sector organisation. Strong commercial, financial and risk management skills. Knowledge and experience of HMRC finance and payments processes. Qualifications A consultancy certification from the Institute of Management Consultants or the Chartered Management Institute. A project management More ❯