26 to 47 of 47 Customer Experience Jobs in West Yorkshire

Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Responsibilities Guide a team to implement, manage, and support the organisation's ICT infrastructure services. Foster a collaborative and high-performance culture within … role in the procurement process for new solutions and services. Provide professional advice to contribute to the selection of the most effective and cost-efficient IT solutions. Requirements Proven experience in effectively managing and managing teams to achieve objectives. Ability to motivate and guide team members toward common goals and objectives. A track record of fostering a collaborative and … high-performance team culture. Expertise in project requirements gathering and delivery management. Experience working in an IT infrastructure-related role. Due to the nature of this role, there would be a requirement to be in the office frequently and be within commutable distance to attend at short notice. A basic DBS (Disclosure and Barring Service) check will be required More ❯

Position Summary The Solutions Architect - Network role is to ensure and enhance a culture of solution and design excellence to create award winning customer solutions across our technical practices. The Solutions Architect - Network will serve along with a small team as solution/technical advisor for Claranet’s solutions, providing guidance and support on technology solutions that meet their … business objective and ensures superior customer experience. Role Mission Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. The Solutions Architect - Network will serve as a technical advisor for Claranet’s solutions. Objectives and Key Results To create increased win probability in customer opportunities through the ability … To ensure that Network products and services are designed to the leading market standards, using where possible, repeatable designs. To serve as the Solutions Architect - Network aligned to agreed customer opportunities where hybrid solutions are required and provide guidance and support on technology solutions that meet the clients' business objectives. To develop and maintain relationships with key stakeholders of More ❯

from multiple sources to develop strategic oversight and articulate the impact on future network, asset and service development requirements Guide your team in obtaining intelligence for this analysis through customer insights, stakeholder aspirations, current and future third-party development pressures and network performance data in conjunction with identifying and understanding our asset needs, safety commitments and risks. Ensure plans … targets. Lead, directly and indirectly, the ongoing engagement with internal and external stakeholders in needs identification and forward planning processes, ensuring proposed activities and investments contribute to improving the customer experience, safety performance and overall network performance in the region. Act as ambassador to ensure the Region's network requirements are considered and reflected in the development of … Roads Investment Strategy for Strategic Network Studies (which may develop into major scheme interventions), Route Optimisation Packages, and Improving Network Performance & Safety Regional Small Scheme Packages. About you. Extensive experience of creating strategies and developing business and operational plans Strong commercial and financial acumen Excellent stakeholder management and communication skills Knowledge of relevant legislative and regulatory frameworks About us. More ❯

Identyfikator pracy: Amazon UK Services Ltd. Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of … us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Area Manager. The Reliability Maintenance Engineering Area Manager is the line manager for a team of … level projects as assigned by the manager. • Be prepared to work on shift to maintain a strong connection to the team and daily work. PODSTAWOWE KWALIFIKACJE • Significant practical engineering experience including a supervisory role managing people. • A Bachelor's degree in a technical discipline (Industrial, Electrical, Mechanical, Civil) from an accredited university or equivalent experience. • Multi skilled in both More ❯

youll take ownership of third-party marketplace activity, managing platforms such as Amazon, eBay, Wayfair, B&Q, and The Range. Youll ensure listings are optimized, pricing is competitive, and customer experience remains consistently strong. If you thrive in a fast-paced environment and enjoy using data to drive growth, this role offers real opportunity. What youll be doing … major online marketplaces Uploading new products, optimizing content, pricing, and visuals Monitoring sales performance, ROI, and campaign results Working cross-functionally to manage stock availability and order flow Handling customer feedback and ensuring service levels are met Supporting marketing campaigns, promotions, and A/B testing Staying up to date with marketplace policies and compliance needs What were looking … for: Previous experience managing online marketplaces (Amazon, eBay etc.) Strong knowledge of ecommerce platforms and digital best practices Proficient with Excel and familiar with CMS and channel management tools Detail-oriented and highly organised with excellent communication skills Understanding of ecommerce SEO and digital marketing principles Experience in the kitchen, bathroom or home improvement space is a bonus More ❯

and we're looking for an Associate Product Manager to help transform the way our customers interact with their parcel journeys. Reporting into the Principal Product Manager for the Customer & Client pillar, you'll help build connected, self-serve experiences that reduce friction and enhance engagement across our app - from managing delivery preferences to world class support tools like … BAs, Architects, Engineers, and Service colleagues to drive delivery, maximise value and remove blockers. Influence the direction of the product through data-driven decision making and insight from key customer and business feedback. Work with internal teams to evaluate product performance and ensure alignment with strategic OKRs. Evaluate product investment opportunities, monitor ROI, and support risk management across the … right balance of technical debt, enhancements, and new feature delivery. Still interested? Great news! We are looking for: Solid understanding of the software product lifecycle and agile delivery methodologies. Experience working within fast-paced product or technology teams. Strong commercial awareness with the ability to connect technical detail to business value. Background in digital products, customer-facing services More ❯

lead initiatives that enhance cost-efficiency, service quality, and operational scalability. You'll also be at the forefront of automation and digital innovation , empowering the business to deliver exceptional customer experiences across every channel. If you're a hands-on leader who thrives on turning complexity into clarity-and performance into progress-this is the role for you. The … Logistics, IT, Retail, and Procurement. Champion innovation through automation, digital tools, and data-led decisions. Monitor and report performance, identifying opportunities and delivering results. What We're Looking For Experience Bachelor's degree in Supply Chain, Engineering, Business, or similar. Experience in supply chain performance, planning , or network optimisation . Background in retail or FMCG environments, with exposure More ❯

hardworking and reliable apprentice with excellent IT skills to join our team at Calder Grove, Wakefield, supporting our customers in using our bespoke software products and providing an excellent customer experience. All whilst working towards an Advanced Level 3 Business qualification. Role We are a growing EdTech company specialising in providing HR services and software to schools and Multi … Academy Trusts. Based in Calder Grove, Wakefield, we are looking for an apprentice to join the team, supporting our customers in using the software products and providing an excellent customer experience. This is a great opportunity to not only work towards a Business Admin qualification but join a fast-growing (and fab!) team with bags of career development for … software platforms using a variety of methods, including using Excel spreadsheets, Outlook, MS Teams, our internal software and using the telephone Undertake project-based work relating to improving the customer experience and helping to identify gaps in our service Provide support for our customers on all of our products re: software issues and operational support Logging all helpdesk More ❯

committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have: A base in Leeds with working experience of an incident response model and fluency with observability and monitoring (Prometheus, Grafana) Experience defining alerts and implementing dashboards from existing monitoring and logging data Relentless focus on … customer experience with good understanding of security best practice Fluency in cloud infrastructure (AWS) - using Infrastructure as Code (Terraform, Git), building automated pipelines (Gitlab CI, Lambda) with experience with a container orchestration platform (Kubernetes, Helm). What we offer: Our roles offer more than just a job, you'll become part of the evoke! We have created More ❯

Customer Insights Analyst Up to £45,000 + bonus Hybrid - Leeds (1x day a week) THE CLIENT This is an exciting opportunity for a Customer Insight Analyst to join an industry-leading ecommerce organisation. THE ROLE We are seeking a skilled Customer Data Analyst to deliver actionable insights that drive effective customer acquisition, retention, and growth … strategies. In this role, you will design and maintain a scalable Single Customer View (SCV) by integrating CRM, transaction, and engagement data. You will also develop segmentation models based on customer lifecycle stages, engagement intensity, and behavioral patterns to help tailor our marketing and customer experience initiatives. YOUR SKILLS SQLData Visualisation NICE TO HAVE SKILLS PythonGoogle More ❯

Network Customer Service Coordinator D Co E Job Description Project: Telecom Infrastructure Project Reports to: Team Lead/Manager Roles Involved: Task/Order Progression, Customer Communication, Call Handling, Task Allocation & Management, Jeopardy Management= Role & Responsibilities: The key objective of the DCoE is to provide support to Field Engineers. Provide on-the-job support to enable tasks to … be completed as effectively as possible. Aim to stop repeat fault reports to improve the customer experience. Handle reactive engineering calls and proactive provision and repair fallouts. Make real-time decisions based on diagnostics and suggest available/alternate options to field engineers after reviewing live system reports. Read, analyze, and understand design & planning specifications to coordinate successful installation … company while maintaining all required call etiquettes when dealing with customers. Liaise with other regional teams to understand timelines and ensure contractual dates are met and all required Key Customer Interactions (KCIs) reach customers on time. Provide support five days a week, Monday to Saturday. Work shifts between 8 AM and 5:30 PM on weekdays. The scope of More ❯

organisation in the utilities sector is seeking a talented and detail-oriented Front End Software Developer to join its digital team. This role is central to delivering rich, intuitive customer experiences across desktop, tablet, and mobile platforms-supporting the organisation's digital transformation agenda. You'll work closely with designers, developers, and stakeholders to bring high-fidelity designs to … during design phases Stay current with emerging technologies and trends Support agile delivery practices and contribute to team development standards Liaise with stakeholders to balance business needs with user experience Skills & Experience Essential: 3+ years of commercial Front End development experience Expert-level HTML5, CSS3 (SASS), and vanilla JavaScript Experience with RESTful APIs and responsive UI … and version control (Git) Strong graphic design skills and proficiency with Photoshop Effective communicator with strong collaboration skills Ability to deliver pixel-perfect builds that meet design specifications Desirable: Experience in agile environments ECMAScript 6 (ES6), npm, webpack SEO principles and metadata optimisation Exposure to React/Redux, Node.js Familiarity with CMS platforms (Umbraco, Episerver, Drupal) Why Join? This More ❯

team, supporting ecommerce activity across several consumer brands and digital healthcare platforms. This is a fast-paced, data-driven environment where your input will directly influence commercial outcomes and customer experience. Role & Responsibilities: Support merchandising across multiple online platforms List new products and ensure timely delivery of product launches, promotions, and supplier campaigns Optimise product pages with SEO-focused … to guide decision-making Benchmark competitors to identify opportunities in pricing, range, and merchandising tactics Support the adoption of tools and tech (including AI) to enhance ecommerce processes and customer journeys Skills & Experience: Experience in digital merchandising, ecommerce, or digital marketing Strong commercial mindset, with the ability to balance creativity and data-led decision-making Confident with More ❯

role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … proceed. Salary & Benefits: Basic Salary: £25,000 - £35,000 (depending on experience) Realistic OTE: £60,000 - £80,000 Guarantee for up to 4 months Uncapped Commission Structure up to 40% 50/50 commission split on ancillary services (solicitors, surveys, etc.) Progression opportunities: Potential for a senior role with a more attractive base. Pension: Private pension schemes with Aviva … am - 8 pm One weekend in five (Saturday and Sunday, 9 am - 5 pm) with two days off during the week Flexibility to adjust weekends and schedules Desired Experience: Minimum of 2 years of experience as a Mortgage Advisor Experience in a whole-of-market environment (100+ lenders) Proven track record in both purchase and remortgage cases More ❯

services provider seeking an experienced Data Architect to join them at a pivotal moment, as they embark on an exciting transformation program aimed at optimising operations and enhancing the customer experience. They're looking for an experienced Data Architect to lead the design, development, and governance of their data architecture - aligning it with business goals, improving services, boosting operational … efficiency, and shaping the organisation's future data strategy. Technology: While they operate primarily within a Microsoft environment, they welcome candidates with experience in other technologies. What matters most is finding the right person to lead change, inspire innovation, and collaborate closely with a talented team of Data Engineers and Analysts. Key responsibilities: Architect end-to-end data solutions … scalable data pipelines and lakehouse architectures Collaborate with data engineers, analysts, and business teams Champion data governance and quality standards Sound knowledge of frameworks such as TOGAF and PRINCE Experience of delivering complex solutions within an Enterprise and/or experience of delivering integrated solutions involving third parties Location: Leeds - Hybrid working - primarily remote, with an expectation to More ❯

partner in the assessment of risk. Within our Business Services vertical, we offer solutions focused on helping businesses of all sizes drive revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions address challenges in Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. Learn more at … bug fixes. Design and work with complex data models. Mentor lead developers on methodologies and optimization techniques. Requirements: Expertise in data modeling, design, manipulation, optimization, and industry best practices. Experience with test-driven development using frameworks like Cypress, Serenity, Jest, and Karma. Solid understanding of architectural principles such as domain-driven design, event-driven systems, micro-frontends, and microservices. … Ability to lead and partner with internal and external technical resources. Experience with cloud services including AWS EC2, S3, SQS, Lambda, RDS, and Grafana. Knowledge of web security practices including XSS, CSRF, and secure coding standards. Strong communication, interpersonal, and presentation skills suitable for diverse audiences. Learn more about the LexisNexis Risk team and work culture here . We More ❯

relationships with internal & external customers/partners. About you You're a proactive and detail-oriented professional with a good background in either Credit Control/Account Management or Customer Service. You thrive in fast-paced environments and will take pride in effectively managing a portfolio of Broker accounts while ensuring timely payments and swift resolution of queries. Your … ability to enhance the customer experience, even when dealing with outstanding debt, sets you apart. You will be comfortable partnering with stakeholders across the business to flag at-risk accounts and manage potential credit risks. What we offer you At RSA we put our people first. We have adopted hybrid working as standard, to give you a better More ❯

user-friendly mobile experiences using native iOS technologies. You'll play a key role in designing, developing, and deploying high-quality mobile applications that support our commercial goals, improve customer experience, and align with wider business requirements. Key Responsibilities: Design and code innovative and engaging digital mobile experiences to support business KPIs and sales targets. Build and deploy … UI teams to integrate best practices into user-led design workshops and journeys. Collaborate with stakeholders to identify, specify, and document development needs. Recommend effective solutions that align with customer and business goals. Help define the software architecture for both new and existing mobile features/apps. What You Will Ideally Bring: Proven commercial experience in native iOS … development (Swift and/or Objective-C). Strong knowledge of UI/UX principles for mobile platforms. Experience working in an agile product environment. Contract Details: Duration: 6 months (View for Extension) Day Rate: Up to £400 per day (Inside IR35) Location: Hybrid in Leeds Start Date: ASAP iOS Developer - 6 months - Hybrid in Leeds - Inside IR35 More ❯

sales targets, KPI's and other business requirements, from taking an initial brief through to final implementation of the app * Code engaging user interfaces using native technologies to improve customer experience * Build and deploy mobile applications to accommodate all changes required by the business * Provide best practice advice on native pattern & development into the user-led design workshops … and end to end journeys * Liaise with business to identify, specify and document development requirements. * Recommend solutions that meet customer needs and ensure business users understand * Help define the software architecture of new features for existing apps and future apps * Create effective information architecture models; defining the relationship between the mobile app navigation, device functionality and services the app … integrates with, ensuring this matches customer journeys to drive agreed digital outcomes * Responsible for a full CI/CD pipeline with both unit and UI testing strategies to ensure a robust product is released Key Skills & Experience: * You will have a proven track record as an Android Developer. * Good understanding of Android platform with a good proficiency in More ❯

YOU MAKE A DIFFERENCE? This is a critical role designed to elevate People operations to match SmartSearch’s external reputation for a slick, tech-driven, seamless process. While the customer experience is best-in-class, the employee journey— including everyday interactions—needs to match that standard. This role will hold a lot of visibility across the whole business … ensuring that every touchpoint in the employee lifecycle is efficient, intuitive, and engaging. You will be streamlining People processes to create a high-impact experience for employees. There is a real focus on ensuring that the operational foundation of People is scalable, data-driven, and innovative. VARIED DAY TO DAY RESPONSIBILITIES Review our People processes automating them where possible … necessary documentation is collected and verified. Supporting the Talent Acquisition Business Partner as required in attraction, selection and recruitment activities WHAT ARE WE LOOKING FOR IN A CANDIDATE? Proven experience (~2 years) in a HR Admin capacity with understanding of HR processes and documentation – HR/Employee Relations experience is not required Experience with HRIS systems Strong More ❯

CONTENT DESIGNER on a 12 month fixed term contract. What does a Digital Content Designer do? As a Digital Content Designer, you will utilise your Figma, Shopify & Shogun skills, experience and strong design expertise to adapt, modify and create engaging digital content across our websites, App, email marketing, and other digital media platforms within a fast-paced ecommerce environment. … on both creativity and performance, you will play a key role in shaping and implementing promotional activity and product launches across these key Ecommerce channels to ensure a seamless customer experience across our large-scale ecommerce platform. Key elements: Figma Shopify (or similar Ecommerce Platform) Shogun Ecommerce design experience Additional skills across Photoshop, Illustrator, InDesign an advantage. More ❯

sales targets, KPI's and other business requirements, from taking an initial brief through to final implementation of the app. * Code engaging user interfaces using native technologies to improve customer experience * Build and deploy mobile applications to accommodate all changes required by the business * Provide best practice advice on native pattern & development into the user-led design workshops … and end to end journeys * Liaise with business to identify, specify and document development requirements. * Recommend solutions that meet customer needs and ensure business users understand * Help define the software architecture of new features for existing apps and future apps * Create effective information architecture models; defining the relationship between the mobile app navigation, device functionality and services the app … integrates with, ensuring this matches customer journeys to drive agreed digital outcomes * Responsible for a full CI/CD pipeline with both unit and UI testing strategies to ensure a robust product is released Key Skills & Experience: * You will have a proven track record as an iOS Developer. * Good understanding of iOS platform with good proficiency in Swift. More ❯