21 of 21 ITSM Jobs in West Yorkshire

Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management (ESM), enabling efficient service operations and exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise … transformation goals.Supporting the design and delivery of compelling Atlassian Service Collection demonstrations tailored to client challenges, showcasing practical use cases and business outcomes for ITSM, ESM, and customer service.Helping clients understand how Atlassian Service Collection solutions integrate with Jira Software, Confluence, and broader enterprise ecosystems to improve service request fulfilment ...

understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps.Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial IntelligenceGrowing awareness ...

services with organisational needs. What you'll need to succeed Proven leadership experience across infrastructure, networking and cyber security disciplines. Strong knowledge of IT service management, operational excellence and Agile delivery approaches. Experience managing complex IT environments, budgets and technical resources. Excellent stakeholder engagement and communication skills. Ability to lead ...

align technology services with organisational needs.What you'll need to succeedProven leadership experience across infrastructure, networking and cyber security disciplines.Strong knowledge of IT service management, operational excellence and Agile delivery approaches.Experience managing complex IT environments, budgets and technical resources.Excellent stakeholder engagement and communication skills.Ability to lead, motivate and develop high ...

technology services with organisational needs. What you'll need to succeedProven leadership experience across infrastructure, networking and cyber security disciplines. Strong knowledge of IT service management, operational excellence and Agile delivery approaches. Experience managing complex IT environments, budgets and technical resources. Excellent stakeholder engagement and communication skills. Ability to lead ...

value for money from IT suppliers. Supporting financial administration, asset management, FOI requests and telephony contract administration. Maintaining service documentation and utilising IT service management tools in line with ITIL processes. Identifying opportunities for cost savings and service improvements across the Council. Working collaboratively with stakeholders, suppliers and internal teams ...

Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical ...

Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical ...

risks, and opportunities for improvement including those involving AIWhat we are looking forProven leadership experience across software or application support teamsStrong understanding of IT service management principlesExperience managing complex incidents and customer environmentsConfidence working with data, KPIs, and service reportingExcellent communication and stakeholder management skillsA continuous improvement mindset ...

applying security controls in live environments. Incident, problem and service management: Proven experience providing 3rd line support and managing incidents, problems and changes using ITSM practices, including proactive monitoring and service improvement. Operational ownership and decision making: Ability to manage day-to-day operational issues, analyse root causes, and take ...

engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.Job descriptionAs Head of IT Service Management, you will be responsible for setting the strategic direction, operational leadership and continuous improvement of a portfolio of business-critical testing, assurance, analytics ...

benefits to support your finances, wellbeing and family.Working Pattern: Permanent | Full Time | Flexible First options availableThe roleThe Service Resilience Lead is a retained ITSM role within a SIAM Hybrid model, overseeing service resilience, continuity and recovery across the service ecosystem, with a focus on business critical services and their dependencies.The ...

Jobtailor is seeking a senior IT service management leader to head multi-disciplinary support teams, driving accountability, collaboration and continuous improvement across the organisation. You will own service performance including SLAs and KPIs, manage major incidents, and collaborate with Product, Engineering and Customer Success to prevent recurrence, while pushing knowledge ...

with long-term sustainability and will operate with a high degree of autonomy.Key ResponsibilitiesDesign and develop solutions across the ServiceNow platformConfigure core capabilities (e.g. ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.)Build reusable, scalable components using out-of-the-box functionalityMinimise customisation and avoid ...

managing multiple client environments, ensuring stability and performance optimisation.Desirable ExperienceUnderstanding of data governance, data quality, and metadata management practices.Exposure to IT Service Management (ITSM) tools like ServiceNow.Knowledge of monitoring tools like Azure Monitor and Log Analytics.What makes us greatAlongside working with some of the most talented people out there ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. … receive joined-up, consistent support. Essential Skills & Experience include: 3-5 years' experience leading or supervising a service desk team within an ITIL-aligned ITSM environment, with the ability to make an immediate impact in the role. Experience using Jira Service Management to manage SLAs, KPIs ...

Windows (P4W). LAN/WAN infrastructure knowledge. SQL database management. Hosted telephony systems. Cyber Essentials and Cyber Essentials Plus. IT service management (ITSM). Managing third-party suppliers and contracts. Strong understanding of cybersecurity principles and best practice. Desirable: Power BI, Exclaimer, advanced Excel and SQL, digital dictation systems ...

Support team. The post holder will be responsible for Operational Support. Managing incidents and service requests related to their allocated system using the Trust ITSM system. This includes: Providing second line application and technical support, investigating, diagnosing and resolving complex issues. Raising and coordinating issues with suppliers and internal digital … systems Excellent verbal and written communication skills, with the ability to explain complex information to both technical and non-technical audiences Understanding of IT service management principles (ITIL), incident management, problem management, system resilience and service continuity Please see the attached job description for further information about this vacancy About ...

trends, risks, and opportunities for improvement including those involving AI Requirements Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills A continuous … improvement. Proficient in utilizing data and insights to drive operational enhancements and stakeholder engagement in regulated sectors. Highest-signal resume keywords Leadership Experience IT Service Management Incident Management Data Analysis Stakeholder Management ATS Optimization Keywords Hard Skills Incident Management Problem Management Change Management Service Level Agreements (SLAs) Key Performance Indicators ...

Major Incident function. Own the service risk register and drive mitigating actions. Governance, Assurance & Continual Improvement Ensure the BU's services are compliant with ITSM practice standards set by Practice Owners. Provide assurance that processes are being followed and record quality is high. Own the continual improvement backlog, prioritising initiatives … incidents, problems and continual improvement. Excellent written and verbal communication — able to switch between technical detail and executive summary. Experience with ServiceNow or comparable ITSM tooling. Everything you'll love To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda ...

benefits to support your finances, wellbeing and family.Working Pattern: Permanent | Full Time | Flexible First options availableThe RoleThe Senior Release Manager is a retained ITSM role within a hybrid SIAM model, accountable for governing and assuring Release Management.As the retained authority for IT Release Governance, the role ensures release decisions … organisational risk appetite.Build trusted relationships with senior technology leaders, IT teams and business stakeholders who contribute to release management and decision making.Drive consistent ITSM controls, release governance, assurance and continuous improvement across the supplier ecosystem, while ensuring delivery accountability remains with delivery teams and partners. Oversee release activity across internal ...