1 to 25 of 97 Customer Experience Jobs in Wiltshire

track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of Customer Experience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯

Manager required with a background in SaaS ideally from a telematics or fleet management/fleet safety software background who has managed the entire customer journey from developing the customer relationship once a sale is concluded from the software onboarding/implementation, to developing strategic account plans, conducting … account reviews to ensure a streamlined customer experience and to Manage the customer lifecycle to ensure customer product adoption/value and company success, contract renewal and identify and drive upselling and expansion of accounts is required by world leader in AI driven driver real-time … Allowance + Bonus dependent on Commission Circa 20-30% + Benefits Key skills required for the role of Account Manager – SAAS – Telematics include Proven experience in large customer account management and customer success within a SaaS software business for strategic accounts, continuously balancing company and customer More ❯

Job Title : Customer Experience Manager Salary : £35,000 – £45,000 Location : London (Office-Based) Represented by Robertson Sumner – Your Specialist Recruitment Partner Robertson Sumner is delighted to be partnering with a fast-growing and values-driven digital solutions business in the search for a Customer Experience … about nurturing high-value client relationships. This is a London-based, full-time permanent role within a collaborative and ambitious team that places exceptional customer service and relationship-building at the centre of its success. Why Consider This Opportunity? People-First Culture : Join a business that prides itself on … employee wellbeing programme, and social events. Key Responsibilities : Manage and nurture relationships with a portfolio of key clients to enhance satisfaction and retention. Understand customer contracts, anticipate future needs, and support business development through upselling and cross-selling opportunities. Coordinate internally with service, billing, and technical teams to resolve More ❯

and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. … our existing APIs Brainstorm features with our product managers and designers and guide decisions based on your knowledge of the codebase Assist our skilled Customer Experience team in triaging bugs and solving issues in production Spread knowledge of new web technologies and best practices within the team Take … monitoring the health of the systems in production Work in a multi-functional team to exceed our customers' expectations 🧰 What you’ll need: Strong experience working with Ruby Good CS fundamentals and practical knowledge of solid principles and design patterns Proficiency with PostgreSQL, a good understanding of the differences More ❯

About TELUS Digital TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central … America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office … way for the Commercial team to engage and convert these leads into valuable business relationships. Key responsibilities Research, identify, and prospect into ideal B2B customer profiles across industries such as fintech, e-commerce, SaaS, healthcare, logistics, and more Build multi-threaded relationships with key stakeholders (e.g. VPs of Operations More ❯

guidance of the DTL and other senior leaders. Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement. Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them. Define the business case … relevant to digital transformation. Engage in internal training and development programs to build expertise and prepare for progression to the DTL role. Preferred Competencies & Experience Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently Proven track record of contributing … to shaping and selling of digital transformation projects and programs A minimum of 6 years of Consulting experience Experience in Consulting (Trabnsformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects. Familiarity with leading technology platforms such as More ❯

Job Title: Customer Success Manager Job Type: Permanent, Hybrid (3 x days in the office) Location: Hertfordshire Salary: Up to 75k base salary & bonus Employer Overview Our client is an internationally recognised PropTech SaaS organisation who support organisations by using real-time data to provide informed decisions relating to … workplace design and maximising working conditions. Job Description We are looking for a technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and credible relationships and provide ongoing support to help them … products and solutions. You will monitor clients through the analysis of data, networking with internal teams and providing improvements to the quality of the customer experience through product support and handling customer complaints and feedback. The customer success manager will work closely with Account Managers helping More ❯

environment that you believe could work for you then read on to find out more. The role: We are seeking a highly skilled and customer-focused Senior Customer Solutions Architect to join our team. The Senior CSA will play a pivotal role in ensuring our customers achieve their … be achieved through various types of engagement which might include Professional Service. This role combines technical expertise, strategic thinking, and a deep understanding of customer needs to drive adoption, satisfaction, and long-term success. The role might require traveling to customer sites, Company events and Conferences. The ideal … Senior Customer Solutions Architect is a problem-solver with a strong technical background, excellent communication skills, and a passion for helping customers succeed. You will work closely with customers, Account Managers, internal teams, and stakeholders to design solutions, optimise workflows, and ensure seamless integration of our products into the More ❯

surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently. As part of our growing team, you’ll be joining a company that … values collaboration, continuous improvement, and a commitment to delivering exceptional service to our customers. As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for; First Line Customer Assistance Respond to inbound customer inquiries via phone, email … and live chat promptly and professionally, redirecting to team members where needed Comprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer Technical Troubleshooting Diagnose and resolve technical issues reported by customers, documenting More ❯

passionate about technology and customers. A true problem solver who will take personal ownership in seeing a problem through to resolution. You will understand customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams. … and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation Identify and escalate priority issues that need immediate attention Meet or … exceed customer expectations on response quality, timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible Push creative thinking beyond the boundaries of existing industry standard practices More ❯

Are you a proven closer who thrives on building and converting your own sales pipeline in the digital customer experience space? As a key member of the Commercial team, you'll drive the entire sales journey—from identifying high-potential opportunities to negotiating and closing transformational deals with … major brands. You'll represent our clients cutting-edge digital customer experience solutions that are reshaping how companies engage with their customers. We're seeking a strategic, results-driven dealmaker ready to make a significant impact on our growth trajectory. Your Impact Strategic Lead Generation: Develop and qualify … Management: Maintain precise forecasting with a well-qualified, accurately staged sales pipeline Market Expansion: Spearhead our growth across the retail sector and broader digital CX marketplace Your Expertise Proven success in B2B sales within digital services, CX technology, SaaS, or transformation consulting Demonstrated ability to close high-value, multi-stakeholder More ❯

Product Lead Product: AI-Driven CRM & Customer Experience Platform Industry: Green tech Phase: 0-1 Launch Location: UK, Fully Remote Salary: up to £130,000 A high-growth tech business is building a next-generation, AI-first CRM and customer experience platform which will serve over … You’ll own the product vision, strategy and delivery across three core pillars: Agent CRM: AI-augmented, intuitive tooling Mobile App: Proactive, self-serve customer experience (think Monzo/Starling-style flow) Concierge Journeys: Seamless workflows for billing and account services Why this role stands out: Greenfield build … spin-out potential as a SaaS platform Work alongside exceptional technologists and product thinkers You’ll thrive here if you: Have led CRM or customer-facing platforms from scratch Are comfortable owning end-to-end product delivery in lean teams Know how to ship fast while keeping quality high More ❯

a core focus on managing contracts and securing renewals for our UK Blue Light (Fire, Police, Ambulance) customers. You'll work closely with Sales, CX (Customer Success), and Finance to ensure commercial terms are aligned with an agreed approach, that renewals are seamless, and customers are set up for … attitude is always warmly received by the sector; Proactively manage account challenges and take ownership of the solution. Escalate any more complex conflicts to CX and Sales and be part of the communicated solution; A growth mindset! This role will come with a target; mostly around retentions and price corrections … and customer experience; Monitor and act on renewal risk signals; engage customers directly where needed; Partner with teams across the business (finance, CX) to define renewal touchpoints, notifications, and escalation paths; Report regularly on renewal rates, churn trends, and automation impact. Skills & Experience 3+ years in contract More ❯

is why so many of our employees stay with us long term. Due to expansion and growth, we have a new role for a Customer Success Manager to join our fantastic VisNet Modelling team. You will be working closely with a talented team of people with many years’ industry … experience who are supportive, collaborative and very inclusive. ***This role requires you to be on-site in Capenhurst near Chester (CH1 6ES) 1 day per fortnight*** As Customer Success Manager (CSM) for the VisNet Modelling team, you’ll be our enterprise clients' dedicated point of contact, ensuring they … gain maximum value from our data-driven software solutions. You will be responsible for customer retention, issue resolution oversight, SLA performance and the proactive development of client relationships across key accounts. You’ll collaborate closely with product, engineering, QA as well as support and commercial teams to deliver a More ❯

Senior Technical Account Manager - SaaS | CCaaS London, UK. Hybrid Remote Working at the forefront of AI technology provides a great learning experience that will present you with skills and experience for the next generation of customer success and customer experience solutions. If you are looking … part of the professional services team and is a post-sales focused technical support and advisory role. You will join a team of experienced customer account managers the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives. Interaction with … The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience More ❯

About TELUS Digital TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central … America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office … teams for delivery locations and solution types Model operational variables & relevant data to generate projected P&Ls of future accounts for AI and joint-CX opportunities Incorporate results into summary financial reports that detail pricings, complying with the financial objectives of the company Support post-implementation reviews of new businesses More ❯

to a Manager of Product Support, our Product Support Analysts are the core of what we do, which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and … call resolution, troubleshooting any errors and getting our customers back up and running so they can complete their work. Whether you are experienced in customer support looking to step into technical for the first time, or you’re a seasoned tech support analyst - we have an opportunity for you … A typical day as a Product Support Analyst will include... Answering incoming B2B customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. More ❯

leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. The … leader must possess a keen understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer experience). Ensure sales coverage aligns and is established to execute on strategy, and effectively manage resource utilization to help maximize revenue. Build and develop the capabilities of customer service, account managers, field application engineers, sales managers & key account managers to execute on the go-to-market More ❯

successful & timely implementation of the UMAX* solution at our customers’ premises in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the … tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve. As our Functional Consultant, you... are the link between Business and … IT manage customer expectations , and translate Business & Functional requirements into application solutions attend workshops & meetings with the customer onsite follow up on testing and guarantee quality of the solution contribute to the further evolution of the Itineris standard UMAX solution take ownership of the assigned modules in the More ❯

for creating work that not only looks great but also delivers measurable impact. Due to continued growth, they’re looking for a commercially minded CX Planner/Strategist to join their Strategy team. This is a key hire for the agency, someone who can sit at the intersection of data … into how they work, offering a mix of remote, hybrid and in-office collaboration to suit each team and project. About the role: As CX Planner/Strategist you’ll play a lead role in helping clients understand and unlock the value of their customer data, building customer … measurable change. You’ll work across multiple accounts and projects, influencing senior stakeholders and partnering closely with creatives, analysts and client leads. As a CX Planner/Strategist you'll: Lead the development of strategic comms and CX plans rooted in data and insight Facilitate strategy sessions and QBRs with More ❯

planview.com, and connect with us on LinkedIn, Instagram, and X. The Opportunity The Account Manager (AM) is responsible for ensuring success, ongoing retention, and customer value achievement for a portfolio of Planview customers. This role will partner with the customer to understand their business challenges and goals to … build a journey success plan to enable their desired/expected business outcomes and business objectives. The AM is responsible for helping the customer achieve Planview solution adoption and ensure ongoing retention and growth. What You'll Do Develop trusted advisor relationships with xVP/C-level and articulate … the value of the Planview solution to the customer including key sponsors and stakeholders. Drive and support customer adoption and successful expansion of Planview’s products throughout the customer enterprise. Partner with internal team members and subject matter experts to strategize on a customer’s ongoing More ❯

in the UK as this role will be a home based position. The company is seeking a candidate to effectively drive the success and customer experience of their Real World Data (RWD) and Real-World Evidence (RWE) deliveries. Ideal candidate is someone who understands how to work with … data beyond manually collected CRFs. Ideally, you will have experience with software platforms, AI-powered tools, and other technology-based solutions for extracting and processing both structured (e.g., EHR data) and unstructured (e.g., clinical notes or imaging reports) data directly from hospital systems. Specifically, the company need someone comfortable … with technologies that can handle structured data such as EHR data and unstructured data like clinical notes or imaging reports, ideally using software solutions. Experience Experience from leading delivery of complex, multi-country observational studies (extraction & abstraction) for commercial sponsors i.e. life science companies Experience from successfully More ❯

about delivering outstanding service in a fast-growing Tech Company? Transport Exchange Group (TEG) is looking for a for a dedicated and solution-focused Customer Support Specialist to join our Customer Support team. You’ll be at the heart of our mission to provide high-quality support, resolve … business. We have presence in the UK, India and Ukraine. As part of our growth, we’re committed to delivering a best-in-class customer experience—and that starts with you. What You’ll Be Doing Deliver excellent customer service through inbound and outbound phone and email … regularly reviewed and up to date Monitor and resolve daily member-to-member complaints, building trust and confidence Act as the voice of the customer—escalating feedback to inform product and service improvements Collaborate with internal teams to ensure a seamless member experience What We’re Looking For More ❯

about delivering outstanding service in a fast-growing Tech Company? Transport Exchange Group (TEG) is looking for a for a dedicated and solution-focused Customer Support Specialist to join our Customer Support team. You’ll be at the heart of our mission to provide high-quality support, resolve … business. We have presence in the UK, India and Ukraine. As part of our growth, we’re committed to delivering a best-in-class customer experience—and that starts with you. What You’ll Be Doing Deliver excellent customer service through inbound and outbound phone and email … regularly reviewed and up to date Monitor and resolve daily member-to-member complaints, building trust and confidence Act as the voice of the customer—escalating feedback to inform product and service improvements Collaborate with internal teams to ensure a seamless member experience What We’re Looking For More ❯

about delivering outstanding service in a fast-growing Tech Company? Transport Exchange Group (TEG) is looking for a for a dedicated and solution-focused Customer Support Specialist to join our Customer Support team. You’ll be at the heart of our mission to provide high-quality support, resolve … business. We have presence in the UK, India and Ukraine. As part of our growth, we’re committed to delivering a best-in-class customer experience—and that starts with you. What You’ll Be Doing Deliver excellent customer service through inbound and outbound phone and email … regularly reviewed and up to date Monitor and resolve daily member-to-member complaints, building trust and confidence Act as the voice of the customer—escalating feedback to inform product and service improvements Collaborate with internal teams to ensure a seamless member experience What We’re Looking For More ❯