1 to 25 of 63 Customer Retention Jobs with Hybrid or WFH Options

We’re recruiting a Customer Retention Specialist to join our innovative and successful team, based in Worthing (West Sussex). We are Prosperon: an award-winning IT Operations Management company with ambitious plans for growth…. Salary range: £24,000 – £28,000 basic salary, dependent on experience. … Plus on target earnings (commission) £17k uncapped Full time role Hybrid working - 3 days in the office, 2 days working from home The Customer Retention Specialist manages contract maintenance renewal with existing customers and explores new business opportunities in collaboration with Account Managers in our Sales Team. … With a helpful and professional telephone manner, the Customer Retention Specialist is tasked with calling existing customers to secure the contract maintenance renewal of that customer. Target driven and customer focused, they will build and maintain relationships with customers through regular contact by email and phone. more »

with a Series A Software Development vendor who is changing the Martech (Marketing Technology) space. One of their key hires is a VP of Customer Success. The VP of Customer Success will be responsible for driving customer satisfaction, retention, and growth by leading our customer success strategy and team. This role requires a strategic thinker with a proven track record in customer success within the software development and marketing technology sectors. This position is Hybrid and requires you to be in the London office 2 days a week. Key Responsibilities: Develop and implement … a comprehensive customer success strategy that aligns with the company’s overall business objectives. Lead, mentor, and grow the customer success team to deliver exceptional service and support to our clients. Drive customer retention and expansion by ensuring customers realize the full value of our more »

post-booking experience team to own, develop and optimise the user journey.In this role you will optimise and take ownership of the post booking customer journey process, which is of critical importance within the intermediary e-commerce industry. You will focus on customer retention, referrals, implementing … background within a two-sided B2C marketplace to join an incredibly exciting and innovative ecommerce to make a real impact on their post-booking customer journey experience; and take advantage of the incredible benefits, remote working opportunities, flexibility, and empowering environment on offer.The Role: *Take full Ownership of the … Full Customer Journey *Optimise the customer experience *Leveraging post booking experience to increase booking and referrals *Implement own measurement frameworks * Work with dedicated Engineering teamThe Person: *Track record as a Product Manager in two-sided marketplace with focus on customer retention *Experience performing AB Tests more »

Customer Success Manager – Graduate Considered A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of … the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology. Location: Central London– Hybrid – 3 days on site Salary: £30,000 - £32,000 + healthcare, pension etc. Requirements for Customer … Physics or similar At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV). Excellent customer-facing skills - you should have previously held a role where you have dealt with customers A motivated self-starter with a problem-solving attitude more »

Customer Success Manager – AR/VR and Mixed Reality Projects Remote Role - Occasional Travel to client sites Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success … They are dedicated to realising the potential of their clients and delivering excellence through an integrated suite of services. Why This Role? As their Customer Success Manager, you will play a pivotal role in shaping their customer success strategy. This is an exciting opportunity to establish a robust … customers derive maximum value from their solutions. You will have the chance to grow within the organisation and make a significant impact on their customer success initiatives. Key Responsibilities Develop and implement success plans tailored to customers’ business objectives, driving engagement and product adoption. Build and nurture strong relationships more »

this role, you will be responsible for installation, qualification, preventative maintenance and repair of Bioanalytics systems such as Incucyte, Octet, iQue and CellCelector on customer sites mainly in the Oxfordshire area whilst delivering excellent customer service. On occasions you will be required to travel to other sites in … near Oxford, Reading, Slough or Swindon area. Grow with us Your Responsibilities On a daily basis you will be responsible for providing services and customer support during field visits You will manage installation, qualification (IQ,OQ,PQ), preventative maintenance, fault finding and repairs for Bioanalytics systems Troubleshoot instrumentation and … instruments You will produce timely and detailed reports for equipment Follow the companys procedures and policies as well as ISO and GMP standards on customer sites You will work closely with the technical team such as Field Application Specialist, Technical Sales Specialist, Technical Support Engineer and Sales team and more »

known and admired brands in the world to help with their post purchase experience, across Europe. Responsibilities: You will help with the delivery of customer life cycle marketing communications to drive customer satisfaction, retention and upgrades across the European markets - creating, adapting and delivering campaigns for … mobile and consumer electronic customers, improving customer retention, and optimising lifetime value. This role will offer you huge career growth prospects - ideal if you are looking to develop your CRM experience further and explore how to use 1st party data in paid media channels to drive an … impact on growth. Skills & experience: Experience in a Retention/CRM Marketing role. Experience of analysing metrics and data to guide decisions and make recommendations. Hours of work: 37.5 hour week - flexible working between 7am - 7pm. Hybrid role, 3 days in the office, 2 days working from home. more »

Technical Customer Success Manager - Middle East - Global Tech -£65k - In Country Applicants only Are you a Technical Customer Success Manager? Our client is looking for a Regional Customer Success Manager to join their team! As a Regional Customer Success Manager, you will be responsible for training … sustainability. Their customers are worldwide and range from the largest national coast guards to individual vessel owners. Responsibilities Develop and maintain a strong, professional customer relationships Work alongside the Product Management Team to define and create an initial concept of operation and system configuration document for each project Coaching … of the customer team to ensure expedient adoption of both concept of operation and training delivered Developing and facilitating workshops with the customer teams on the systems and evaluate the success of the initial adoption and focus on improvements to be made and implemented Creating the Site and more »

role for the right candidate with the right outlook. This could be a great opportunity for you to further your career in sales and customer account management, working in a sector where customers are going through much digital transformation. Your Idox team of experienced sellers and leaders will provide … you can apply your existing expertise to support our customers and develop new skills. You’ll be involved in capturing new opportunities, forward planning, customer awareness campaigns and the provision of timely and reliable management information to support Idox business strategy, goals and objectives. You will be presenting our … strong relationships with customers, connecting with key stakeholders and delivering to forecast. In this role, you will liaise with cross-functional internal teams (including Customer Services, Marketing, Product and Development) to improve the entire customer experience. This is an exciting time to be joining Idox. The company has more »

Technical Customer Success Manager - South East Asia - Global Tech -£65k Are you a Technical Customer Success Manager living in Asia? Our client is looking for a Regional Customer Success Manager to join their team! As a Regional Customer Success Manager, you will be responsible for training … sustainability. Their customers are worldwide and range from the largest national coast guards to individual vessel owners. Responsibilities Develop and maintain a strong, professional customer relationships Work alongside the Product Management Team to define and create an initial concept of operation and system configuration document for each project Coaching … of the customer team to ensure expedient adoption of both concept of operation and training delivered Developing and facilitating workshops with the customer teams on the systems and evaluate the success of the initial adoption and focus on improvements to be made and implemented Creating the Site and more »

with a Series A Software Development vendor who is changing the Martech (Marketing Technology) space. A crucial role for them is the Head of Customer Experience. They will be responsible for driving customer satisfaction, retention, and growth by leading our customer success strategy and team. … This role requires a strategic thinker with a proven track record in customer success within the software development and marketing technology sectors. This position is Hybrid and requires you to be in the London office 2 days a week. Key Responsibilities: Develop and execute a comprehensive customer experience … strategy that aligns with the company's overall business objectives and brand promise. Lead and inspire a team of customer experience professionals, fostering a culture of customer-centricity across the organization. Map and analyze the entire customer journey, identifying key touchpoints and opportunities for improvement. Collaborate with more »

develop a positive, open, and honest working environment for all. This role is to create and execute the CRM plan which meets both our customer and commercial targets, delivered accurately and to schedule. This role plays a significant part in ensuring we deliver a world-class customer experience … increased customer lifetime value and maximises upsell and cross-sell opportunities through various customer touchpoints and communications channels. If you thrive on working in a busy environment and like to get your sleeves up and hit the ground running this could be the role for you. What’s … deployment and hypercare Lead the creative development of CRM communications, collaborating with the design team to ensure high quality, engaging output Manage and develop customer onboarding, retention, loyalty, cross-sell, and upsell flows through our CRM system to enhance the customer experience Continuously review and improve more »

on developing dashboards to measure sales performance Lead the identification, coordination and removal of performance obstacles for faster delivery to support sales and client retention efforts Requirements Bachelor's degree in Business Administration, Finance or a quantitative field; MBA a plus 5+ years relevant experience in sales or more »

CUSTOMER ANALYST REMOTE FIRST UP TO £50,000 THE COMPANY An exciting role working for a market leading marketplace in the retail sector. They are ahead of the game in terms of their development in their sector, steps above their competitors and are currently in an exciting time of … growth. THE ROLE As a Customer Analyst, some of your main responsibilities will be: Preparing and presenting compelling analysis findings to the senior management teams. Providing actionable insights of the back of analysis completed on customer and marketing data, using SQL. Own projects end-to-end and manage … the process. Work mainly on customer and marketing data sets looking at; customer LTV, churn, retention, marketing channel analysis, ROI etc. YOUR SKILLS AND EXPERIENCE A successful Customer Analyst will have: Advanced experience of SQL, Tableau/Power BI and R or Python. Commercial experience more »

As an Account Executive you will be responsible for developing and maintaining relationships with new and existing clients whilst ensuring the highest levels of customer care is achieved. The role is an office-based role (with 1 day per week home working). Your role will involve; capturing new … opportunities, forward planning, customer awareness campaigns and the provision of timely and reliable management information to support business strategy, goals and objectives. Our client a is the leading applications provider to UK local government for core functions relating to land, people and property, including market leading planning systems and … scheme Account Executive Responsibilities: * Build and maintain strong, long-lasting client relationships * Promoting the use and adoption of our clients solutions within your allocated customer base * Incremental sales of products and services * Engagement with delivery teams to ensure delivery to agreed timescales * Ensuring customer retention, working more »

and present our SaaS solutions - Collaborate with the sales team to develop and implement sales strategies - Build and maintain relationships with clients to drive customer retention and upsell opportunities - Provide product demonstrations and presentations to showcase the value of our SaaS offerings - Negotiate and close deals with … competitor activities to inform sales strategies Qualifications: - Bachelor's degree in Business Administration, Sales, Marketing, or related field - Proven track record in sales or customer service roles - Strong communication, negotiation, and interpersonal skills - Ability to work effectively in a team environment and collaborate with cross-functional teams - Knowledge of more »

SaaS-based Learning Management System powering the world's leading education programs. Our client helps large brands and fast-moving companies increase revenue, improve customer retention, and decrease support costs through external education. The platform includes all the tools an organization needs to create, manage, track, and more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

you will create and implement account plans for existing customers who use our OptimiseRx and AnalyseRx technologies. You will focus on objectively measuring usage, customer satisfaction and benefits realisation, which will lead to customer retention and opportunities to upsell. Providing specialist support to our Commercial Management … and nurture broad and deep relationships with key stakeholders - Create and manage account plans which measure customers experience - Become a key voice of the customer - Support customers in achieving timely contract renewals - Effectively recognise and realise upsell and cross-sell opportunities About You To be considered as a Clinical … or deployment management experience - Experience selling and/or delivering services into the NHS Please note, this role combines home working with work on customer sites within your region. You may be required to work outside of normal office hours with occasional overnight stays. Other organisations may call this more »

really make their own. Ownership of all CRM channels, email and SMS campaigns and referral and loyalty programmes across three brands. Drive brand awareness, customer acquisition and retention. About you: Strong understanding of the behaviour of online buyers Ability to analyse traffic and trends and then make trading decisions more »

the hands-on day to day ownership of our email campaigns with the aim of driving traffic to our website as well as improve customer acquisition and retention. The nitty gritty This is a well-rounded email marketing role! Reporting to the Head of Growth, you will be our more »

the extra mile Outgoing and presentable with the ability to build rapport Hardworking sales professionals committed to exceeding KPIs Responsibilities for Account Managers Include: Customer retention, cross-sell, and up-sell into existing customers Win new business logos Exceed monthly targets Professional telephone manner Attend customer more »

SaaS-based Learning Management System powering the world's leading education programs. Our client helps large brands and fast-moving companies increase revenue, improve customer retention, and decrease support costs through external education. The platform includes all the tools an organization needs to create, manage, track, and more »

of clients an unmatched advantage in the market. They are proud to confirm roughly 100% ARR growth year on year, with a 98% client retention rate and forecast to sustainably grow to more than 1000 by 2026. 💼 The Role We are looking for a Senior Backend Engineer , specialising more »