Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Marco's Franchising, LLC
from the ground up. We're looking for a thoughtful problem-solver who can turn insights into action, collaborate well across teams, and help us create smarter, more personalized customer experiences. We're looking for someone who: Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has … making great guest experiences Sound like you? Check out the responsibilities and requirements below and then fill out an application! Position Summary: The Manager of CRM Analytics will lead customer analytics and lifecycle measurement across our marketing and loyalty programs. This highly visible role will own our approach to customersegmentation, campaign measurement, and personalization strategy-bringing … structure, insights, and innovation to our CRM and CDP initiatives. Reporting to the Director of Marketing Analytics, they will partner closely with Marketing, Loyalty, and Product to drive customer growth, retention, and engagement through intelligent data use. Duties and Responsibilities: Build and maintain models for customer lifetime value (CLV), churn prediction, RFM scoring, and segmentation using Python More ❯
London, England, United Kingdom Hybrid / WFH Options
The Dune Group
the high street. About the role Join our E-Commerce team to drive financial performance of Dune website by identifying actionable opportunities for improvement through analysis of websites KPIs, customer behaviour and engagement The Ecommerce Analyst will generate insight to provide a well-rounded view of sales drivers with analysis on product, stock, marketing channels, promotions, customer metrics … Work with stakeholders to ensure that all in-house analytical packages are correctly configured to provide robust metrics and insights. Deliver innovative insights and actionable outputs. Continually analysing the customer journey and shopping behaviour, identifying opportunities to optimise the website performance Review industry trends and developments and work with team to determine suitability and potential ROI Advanced Analytics & Customer Centricity Responsible for analysing the user journey, website features and content Drive effective customersegmentation and profiling to produce qualified, relevant and timely communications. Work closely with stakeholders to optimize conversion through a world-class customer experience. Promote the ‘voice of the customer’ across all Dune London business units. Operations Analyse the online sales channels More ❯
London, England, United Kingdom Hybrid / WFH Options
IG Group Holdings plc
to move faster, ship better products for our customers, and grow our user base. We believe in high autonomy and seek people who want to innovate to create better customer experiences. We work in cross-functional teams focused on increasing active clients to drive sustainable growth. Your role in the Team's Success You will analyze product data to … roadmap through data-driven recommendations, identifying friction points and high-impact improvements. Partner with Data Analytics Engineers and Software Engineers to collect and model relevant conversion data throughout the customer lifecycle. Promote a data-driven culture by sharing insights and building stakeholder relationships. Design experiments and analysis frameworks to quantify the ROI of conversion initiatives. Lead by example in … advanced analysis and modeling. Understanding of user research to complement quantitative insights. Curious, collaborative team player able to prioritize in a fast-paced environment. Nice to have: Familiarity with customersegmentation, predictive modeling, and machine learning techniques. Experience supporting data-driven product roadmaps and experimentation programs. Keen interest in trading and investing. Basic knowledge of HTML, CSS, JS. More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Pharmacy2U Ltd
Role: Customer Insight Analyst Location: Leeds, LS15 (with hybrid working after completion of training) Salary: £38,000 - £45,000 per annum DOE, plus up to a 10% annual bonus and extensive benefits Contract type: Permanent Employment type: Full time Working hours: Monday – Friday 37.5 hours, with core hours operating from 9.30am-4pm Do you want to work for the … through to delivery. We’re looking for a commercially minded analyst with strong SQL and Tableau skills, and proven experience turning data into meaningful insight for marketing, growth, or customer strategy teams. You’ll play a central role in translating customer data into actionable marketing and commercial strategies—supporting campaign targeting, customersegmentation, and insight-driven … Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases 25% Discount on Pharmacy2U Private Online Doctor Services What you’ll be doing? Deliver actionable insight to support customer acquisition, retention, and growth strategies Build and maintain a scalable Single Customer View (SCV) integrating CRM, transaction, and engagement data Develop segmentation models based on lifecycle, engagement More ❯
we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace … supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Customer Experience Analystat SO ENERGY Reporting into our Head of Customer Experience, Sarah Ball, we're looking for a Customer Experience Analyst to join the team. We're … looking for a commercially focused CX Analyst to join our Customer Operations function. This role is embedded within the Customer Contact Centre and wider Customer Operations team and plays a crucial part in using data to identify trends, support operational improvement, and deliver better outcomes for our customers and frontline teams. This role suits someone who thrives More ❯
London, England, United Kingdom Hybrid / WFH Options
VML South Africa
over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. Senior CRM Data Analyst … analysis projects, delivering them to a high degree of accuracy and take a role in presenting results and insights to clients. This is predominantly a technical role grounded in customer data, so you should be experienced in handling large customer data sets. Communication and interpersonal skills are important, both in collaborating with clients and colleagues across multiple disciplines. … Role & Responsibilities Design, manage, and deliver end-to-end analyses aimed at helping Marketing to improve the experience of the customer Deliver measurement and effectiveness projects, including dashboard reporting and deep dive evaluations to understand the impact marketing has on customer behaviour Deliver and take lead on customer projects (segmentation, modelling), utilising statistical techniques to develop More ❯
London, England, United Kingdom Hybrid / WFH Options
Harnham
in using data to drive business decisions, working closely with product managers, engineers, and senior stakeholders (including the CFO ). You'll be uncovering insights that fuel product development, customer growth, and commercial strategy. What you'll do: Senior Marketing Analyst - SaaS & Marketplace | £70,000 + Benefits | Hybrid (2x/week in Central London Office) Industry-Leading Tech Platform … in using data to drive business decisions, working closely with product managers, engineers, and senior stakeholders (including the CFO ). You'll be uncovering insights that fuel product development, customer growth, and commercial strategy. What you'll do: Lead analytical deep-dives to identify trends, opportunities, and areas for optimisation Deliver clear, actionable insights that influence high-level business … decisions Projects may include customersegmentation, cohort analysis, CLV modelling, pricing strategy, and product funnel performance Present findings to senior stakeholders and help define next steps Improve profitability and efficiency across user journeys - both customer and partner side ️ Tools & Environment: SQL , Redshift , Looker Collaborative product-focused teams, embedded in a modern data stack What we're looking More ❯
London, England, United Kingdom Hybrid / WFH Options
Modulr Finance Limited
You will: Lead and support strategic projects across the business, from initial problem scoping through to implementation and measurement Develop pricing recommendations based on commercial strategy, product value, and customersegmentation Identify and analyse operational inefficiencies , collaborating with stakeholders to design and implement improvements Support go-to-market and growth strategies for new and existing products, using data More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Harnham
Customer Insight Analyst Location: Leeds (Hybrid – 1 day per week in office) Salary: Up to £45,000 (depending on experience) The Company A well-established digital platform with over a million active users across the UK, offering technology-led subscription services in a fast-scaling consumer market. Known for its innovation in healthcare and eCommerce, the business has seen … rapid growth in recent years and is continuing to expand its analytics capabilities. The Customer Insight Analyst will play a key role in shaping customer and marketing strategies by translating behavioural data into commercial insight. The Role This is a hands-on role focusing on customer analytics, segmentation, and marketing performance. You’ll be responsible for … building dashboards, analysing behavioural trends, and guiding strategic decisions across acquisition, retention, and customer lifetime value. The role suits an analyst who’s confident with SQL, data visualisation tools like Tableau, and who can bridge the gap between data and non-technical stakeholders. Key Responsibilities Deliver insight to support acquisition, retention, and growth strategies Build and maintain a scalable More ❯
Leeds, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Harnham - Data & Analytics Recruitment
Customer Insight Analyst Location: Leeds (Hybrid - 1 day per week in office) Salary: Up to £45,000 (depending on experience) The Company A well-established digital platform with over a million active users across the UK, offering technology-led subscription services in a fast-scaling consumer market. Known for its innovation in healthcare and eCommerce, the business has seen … rapid growth in recent years and is continuing to expand its analytics capabilities. The Customer Insight Analyst will play a key role in shaping customer and marketing strategies by translating behavioural data into commercial insight. The Role This is a hands-on role focusing on customer analytics, segmentation, and marketing performance. You'll be responsible for … building dashboards, analysing behavioural trends, and guiding strategic decisions across acquisition, retention, and customer lifetime value. The role suits an analyst who's confident with SQL, data visualisation tools like Tableau, and who can bridge the gap between data and non-technical stakeholders. Key Responsibilities Deliver insight to support acquisition, retention, and growth strategies Build and maintain a scalable More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Harnham
looking for a Geospatial Insight & Analytics Manager to join their data function. The team plays a crucial role in using location-based data to drive smarter, faster commercial and customer decisions, and this role will lead high-impact projects across location planning, network design, and targeted marketing. The Role This is a rare opportunity to shape the future of … teams. Key Responsibilities: Spatial Insight & Strategic Decision Support Translate business questions into geospatial data-driven insight Use spatial modelling to solve problems around store planning, network optimisation, and targeted customer engagement Identify whitespace opportunities based on demographics, mobility, and purchasing behaviour Advanced Geospatial Analytics Apply tools like Databricks, ArcGIS, SQL, and Python to build models, test hypotheses, and scale … geospatial insight Integrate datasets like HST (High Street Trading), customersegmentation, and footfall into spatial analysis workflows Conduct segmentation and clustering work to highlight geographical patterns Stakeholder Engagement & Storytelling Build dashboards and data visualisations that clearly communicate insights Collaborate with non-technical stakeholders to translate complex spatial data into business recommendations Present analysis at senior levels and More ❯
Leeds, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Harnham - Data & Analytics Recruitment
looking for a Geospatial Insight & Analytics Manager to join their data function. The team plays a crucial role in using location-based data to drive smarter, faster commercial and customer decisions, and this role will lead high-impact projects across location planning, network design, and targeted marketing. The Role This is a rare opportunity to shape the future of … teams. Key Responsibilities: Spatial Insight & Strategic Decision Support Translate business questions into geospatial data-driven insight Use spatial modelling to solve problems around store planning, network optimisation, and targeted customer engagement Identify whitespace opportunities based on demographics, mobility, and purchasing behaviour Advanced Geospatial Analytics Apply tools like Databricks, ArcGIS, SQL, and Python to build models, test hypotheses, and scale … geospatial insight Integrate datasets like HST (High Street Trading), customersegmentation, and footfall into spatial analysis workflows Conduct segmentation and clustering work to highlight geographical patterns Stakeholder Engagement & Storytelling Build dashboards and data visualisations that clearly communicate insights Collaborate with non-technical stakeholders to translate complex spatial data into business recommendations Present analysis at senior levels and More ❯
London, England, United Kingdom Hybrid / WFH Options
Scope Markets
the client first. The Role As a CRM Manager, you’ll lead and mentor a CRM Executive, drive data-driven strategies, and optimize multi-channel communication across the entire customer lifecycle. From activation and engagement to retention and reactivation—you’ll play a pivotal role in shaping customer journeys that deliver real business impact. We're looking for … ensures that every CRM initiative aligns with our commercial goals and delivers measurable results. How You Can Make a Difference Coach and manage a CRM executive to create killer customer marketing campaigns, strategies and tactics, including automated customer lifecycle journeys. Manage all customer marketing channels (email, SMS, and others) to business KPIs with focus on total active … users, trading volume and RPM. Design, implement and continuously improve best practice customer lifecycle funnel with focus on customer conversion and retention. Plan, create, and execute targeted CRM campaigns by setting up automated journeys based on real-time data triggers, or ad hoc promotional activities, delivered through various communication channels. Own customersegmentation strategy with customerMore ❯
Job Title: Retention Manager Client Location: London - Hybrid Starting: ASAP Salary/Pay Rate: £322.56 - £358.40 per day PAYE Duration: 24 months Job Description: Are you passionate about driving customer engagement and loyalty through strategic marketing initiatives? We’re seeking a Retention Manager to join our client's high-performing team and take ownership of retention strategies across web … app, email, direct mail, and more. Reporting to the Director of Retention, this role is pivotal in enhancing customer lifetime value by designing and executing impactful campaigns that put the customer at the heart of every decision. Key Responsibilities: Lead and manage multi-channel retention initiatives across digital and offline platforms. Plan, execute, and analyse A/B … of campaign creative and ensure accurate localisation for relevant markets. Track key performance metrics and prepare regular performance reports. Keep abreast of digital marketing innovations and best practices in customer retention. Document testing outcomes and processes to build a robust knowledge base. Support the creation of reports and presentations for senior stakeholders. About You: You’re an analytical thinker More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Aquent
Job Title: Retention Manager Client Location: London - Hybrid Starting: ASAP Salary/Pay Rate: £322.56 - £358.40 per day PAYE Duration: 24 months Job Description: Are you passionate about driving customer engagement and loyalty through strategic marketing initiatives? We’re seeking a Retention Manager to join our client's high-performing team and take ownership of retention strategies across web … app, email, direct mail, and more. Reporting to the Director of Retention, this role is pivotal in enhancing customer lifetime value by designing and executing impactful campaigns that put the customer at the heart of every decision. Key Responsibilities: Lead and manage multi-channel retention initiatives across digital and offline platforms. Plan, execute, and analyse A/B … of campaign creative and ensure accurate localisation for relevant markets. Track key performance metrics and prepare regular performance reports. Keep abreast of digital marketing innovations and best practices in customer retention. Document testing outcomes and processes to build a robust knowledge base. Support the creation of reports and presentations for senior stakeholders. About You: You’re an analytical thinker More ❯
London, England, United Kingdom Hybrid / WFH Options
Dentsu
data in building a smarter, faster, and more scalable B2B platform. In this pivotal role, you'll shape and execute our data vision, turning insights into action that drives customer value, product innovation, and revenue growth. You'll lead a team of experts and collaborate across departments to align data strategy with our go-to-market and product roadmap … playing a foundational role in how we grow. Responsibilities: Define and Execute Data Strategy: Build a clear and scalable data strategy that supports our product-led growth model, customer success, and market expansion. Drive Commercial Value from Data: Identify ways to use data to improve monetisation (e.g. upsell triggers, data as a service), enhance onboarding, and optimise retention. Inform … Product & GTM Decisions: Collaborate closely with Product, Commercial and Marketing to use data for segmentation, targeting, and personalisation strategies. Own Metrics and KPIs: Establish the metrics that matter-usage behaviour, digital satisfaction etc -and make them accessible across the org. Build Insights Infrastructure: Work with engineers or vendors to implement and manage the tools needed to deliver reporting, dashboards More ❯
West London, London, United Kingdom Hybrid / WFH Options
Staffworx Limited
etc. Data analysis skills: Proficiency in data manipulation, statistical analysis, and data visualization tools to extract meaningful insights from marketing data. Marketing strategy expertise: Strong understanding of marketing principles, customersegmentation, and campaign planning. Technical proficiency: Familiarity with programming languages like SQL and basic understanding of APIs to facilitate data integration. Project management skills: Ability to analyse and More ❯
London, England, United Kingdom Hybrid / WFH Options
Harnham
in using data to drive business decisions, working closely with product managers, engineers, and senior stakeholders (including the CFO ). You'll be uncovering insights that fuel product development, customer growth, and commercial strategy. 🔍 What you'll do: Lead analytical deep-dives to identify trends, opportunities, and areas for optimisation Deliver clear, actionable insights that influence high-level business … decisions Projects may include customersegmentation, cohort analysis, CLV modelling, pricing strategy, and product funnel performance Present findings to senior stakeholders and help define next steps Improve profitability and efficiency across user journeys - both customer and partner side ⚙️ Tools & Environment: SQL , Redshift , Looker Collaborative product-focused teams, embedded in a modern data stack 🧠 What we're looking More ❯
Slough, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
in using data to drive business decisions, working closely with product managers, engineers, and senior stakeholders (including the CFO ). You'll be uncovering insights that fuel product development, customer growth, and commercial strategy. ? What you'll do: ? Senior Marketing Analyst - SaaS & Marketplace | £70,000 + Benefits | Hybrid (2x/week in Central London Office) Industry-Leading Tech Platform … in using data to drive business decisions, working closely with product managers, engineers, and senior stakeholders (including the CFO ). You'll be uncovering insights that fuel product development, customer growth, and commercial strategy. ? What you'll do: Lead analytical deep-dives to identify trends, opportunities, and areas for optimisation Deliver clear, actionable insights that influence high-level business … decisions Projects may include customersegmentation, cohort analysis, CLV modelling, pricing strategy, and product funnel performance Present findings to senior stakeholders and help define next steps Improve profitability and efficiency across user journeys - both customer and partner side ️ Tools & Environment: SQL , Redshift , Looker Collaborative product-focused teams, embedded in a modern data stack ? What we're looking More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Harnham - Data & Analytics Recruitment
in using data to drive business decisions, working closely with product managers, engineers, and senior stakeholders (including the CFO ). You'll be uncovering insights that fuel product development, customer growth, and commercial strategy. What you'll do: Lead analytical deep-dives to identify trends, opportunities, and areas for optimisation Deliver clear, actionable insights that influence high-level business … decisions Projects may include customersegmentation, cohort analysis, CLV modelling, pricing strategy, and product funnel performance Present findings to senior stakeholders and help define next steps Improve profitability and efficiency across user journeys - both customer and partner side Tools & Environment: SQL , Redshift , Looker Collaborative product-focused teams, embedded in a modern data stack What we're looking More ❯
London, England, United Kingdom Hybrid / WFH Options
Dentsu Aegis Network
data to build a smarter, faster, and more scalable B2B platform. In this pivotal role, you'll shape and execute our data vision, turning insights into action that drives customer value, product innovation, and revenue growth. You’ll lead a team of experts and collaborate across departments to align data strategy with our go-to-market and product roadmap … playing a foundational role in our growth. Responsibilities: Define and Execute Data Strategy: Build a clear and scalable data strategy supporting our product-led growth, customer success, and market expansion. Drive Commercial Value from Data: Identify ways to use data to improve monetisation (e.g., upsell triggers, data as a service), enhance onboarding, and optimise retention. Inform Product & GTM Decisions … Collaborate with Product, Commercial, and Marketing teams to use data for segmentation, targeting, and personalisation strategies. Own Metrics and KPIs: Establish key metrics—usage behaviour, digital satisfaction, etc.—and make them accessible across the organisation. Build Insights Infrastructure: Work with engineers or vendors to implement and manage tools for reporting, dashboards, and predictive insights. Support Regulatory & Risk Needs: Partner More ❯
London, England, United Kingdom Hybrid / WFH Options
Bloomreach
Social network you want to login/join with: Currently expanding our Customer Success team, we’re looking for a new colleague as Senior Customer Success Manager (CSM) for the UK . Could you be one of them? Help top e-commerce businesses boost their performance. Disseminate the data-driven approach to business management, verify hypotheses, and identify … objective facts where gut feelings used to be the norm. Tasks and responsibilities: As a Senior Customer Success Manager you will be expected to: Build long-term relationship with your clients Act as a trusted advisor & industry expert able to challenge the status quo The role of CSM is to act as a guardian for both, client & Bloomreach's … Familiarity with the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customersegmentation, attribution modelling, prediction. Ability to understand and actively use analytical concepts to identify which stage the business has reached, which More ❯
Engineering : Developing and maintaining business-critical data ingestion, analysis, and management systems. Utilizing API and ETL methods to integrate with internal systems. Building tools to minimize errors and improve customer experience. Automating data development and governance to improve data health. Designing procedures for system troubleshooting, capacity management, and scaling infrastructure. Analytics : Developing scripts and data outputs to automate reporting … and visualizations. Ensuring timely and easily translatable data delivery for business stakeholders. Supporting customersegmentation and data clustering for insights into customer cohorts. Owning and ensuring the security, governance, and usability of visualization tools like PowerBI. Key skills for the Data Engineer include: Strong teamworking and communication abilities. Experience with scripting languages like SQL, Python, (SSIS/ More ❯
City of London, London, United Kingdom Hybrid / WFH Options
SystemsAccountants
Engineering : Developing and maintaining business-critical data ingestion, analysis, and management systems. Utilizing API and ETL methods to integrate with internal systems. Building tools to minimize errors and improve customer experience. Automating data development and governance to improve data health. Designing procedures for system troubleshooting, capacity management, and scaling infrastructure. Analytics : Developing scripts and data outputs to automate reporting … and visualizations. Ensuring timely and easily translatable data delivery for business stakeholders. Supporting customersegmentation and data clustering for insights into customer cohorts. Owning and ensuring the security, governance, and usability of visualization tools like PowerBI. Key skills for the Data Engineer include: Strong teamworking and communication abilities. Experience with scripting languages like SQL, Python, (SSIS/ More ❯
on all things advanced analytics & data science! THE ROLE As the Senior Analyst you will utilise your strong SQL & Python experience across a range of ststatical analysis projects, including customersegmentation, marketing measurement, forecast modelling, linear regression & synthetic control methodology YOUR SKILLS AND EXPERIENCE Strong Python Strong SQL Statistical Analysis THE BENEFITS £65,000-£75,000 Fully Remote More ❯