26 to 50 of 57 Remote Journey Map Jobs

recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Concentrix is looking for a progressive and forward-thinking EMEA Solution Architect to design and develop innovative technology-led, multi-channel customer management … operating Customer Management and Contact Centre operations Knowledge of current and emerging Multi-Channel CX Technologies Has been responsible for multi-channel customer experience design and or customer journey mapping. Strong Commercial skills, including experience of bid and/or Business case production. Strong oral, written and presentation skills. Capable of harnessing passion and building strong and effective More ❯

experience in user-centred design. Track record planning and running qualitative and quantitative research. Proficiency in tools like Figma, Axure, etc., for prototyping Experience crafting UX deliverables-personas, journey maps, wireframes, user flows Ability to analyse findings, identify meaningful patterns, and present insights to stakeholders Strong communication skills to influence teams and embed UX across the organisation What More ❯

analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks to drive sustainable change. Plan, lead, and deliver multiple concurrent business process re-engineering and customer journey mapping projects. Analyze quantitative and qualitative data from multiple sources to generate actionable insights. Conduct follow-up observations and interviews to ensure comprehensive understanding of business processes and structures. … Specification Essential Experience: Significant experience as a Business Analyst. Experience in deriving new insights from diverse and complex information. Experience in customer-focused business process reviews or customer journey mapping, preferably in the public sector. Experience managing or supporting multiple concurrent projects with competing demands. Commitment to continuous service improvement and efficient working practices. Considerable experience analyzing complex More ❯

Analytics, Adobe Target, and other Adobe Experience Cloud tools to monitor and optimise website performance; support A/B testing and collaborate with teams across Saga. From customer journey funnels to improving conversion, your work conducting competitive analysis and identifying opportunities for enhancement will make a visible impact across our digital estate. This is an ideal role for … data says, but why; someone curious, commercially minded, and eager to interpret insights that will inform decision-making across the wider business. We're also on an exciting journey into personalisation as a core part of our digital and data strategy. If you're keen to help shape and grow a personalisation roadmap, this is your opportunity to … a plus. •Experience with heatmapping tools or user session recording tools for enhanced website analysis, like Medallia/Decibel, Hot Jar, or Content Square. •Strong understanding of customer journey mapping, conversion optimisation, and data segmentation. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga More ❯

analysing, identifying, and understanding customer behaviours, preferences, and pain points. Using your knowledge of Design Thinking methods and techniques, you will work with Customer Data, SMEs and Stakeholders to map out key Customer Engagement, Lead Journeys and Value Streams to help the company better understand the needs of their membership and prospective members The role is working 9am to … with business stakeholders to prepare and present findings to Change committees and Leadership Teams. Execute client experience research, consolidating with client feedback and engagement data to create client journey maps and personas as part of the CX Design process. Facilitate workshops based on User-Centred Design and Design Thinking methods. Support the building of credible ideas into early More ❯

teams including operational and clinical leaders to understand the business needs and strategy inform and implement system and process changes and proactively identify opportunities to improve the customer journey, system user experience and business performance. How you’ll help us make health happen Product Vision and Strategy: Define and communicate the product vision and strategy for the Patient … goals and objectives. Product Roadmap: Develop and maintain a product roadmap, communicating timelines and milestones to stakeholders. Work within your squad to support the creation and execution of journey optimisations, including the process of insight, idea, user research, customer journey maps, develop wireframes & designs, copywriting, user testing, build & delivery. Backlog Management: Create, prioritize, and maintain the More ❯

goals and objectives. Product Roadmap: Develop and maintain a product roadmap, communicating timelines and milestones to stakeholders. Work within your squad to support the creation and execution of journey optimisations, including the process of insight, idea, user research, customer journey maps, develop wireframes & designs, copywriting, user testing, build & delivery. Backlog Management: Create, prioritize, and maintain the More ❯

goals and objectives. Product Roadmap: Develop and maintain a product roadmap, communicating timelines and milestones to stakeholders. Work within your squad to support the creation and execution of journey optimisations, including the process of insight, idea, user research, customer journey maps, develop wireframes & designs, copywriting, user testing, build & delivery. Backlog Management: Create, prioritize, and maintain the More ❯

to design, configure and customise ERP solutions that meet functional and non-functional requirements. Analysing and assessing any change requests against documented business benefits throughout the project lifecycle. Journey Mapping: Developing customer and user journey maps to understand interactions and experiences. Identifying pain points and opportunities for process improvements. Transforming individual metrics into KPIs to measure … other business analysts, key stakeholders, application administrators, and end users to understand business and functional requirements and translate those requirements into executable work for solution teams. The ability to map business processes into process flow diagrams. Proficiency in manipulating data in Excel, using intermediate formula skills. Desirable: Practical experience with PowerBI and SQL query building is an advantage. A More ❯

researchers, and engineers, leading the charge in translating intricate business challenges into elegant, user-centred service designs. Your responsibilities will include conducting comprehensive research , creating service blueprints and journey maps , and developing prototypes to test and refine solutions. You'll also be expected to mentor more junior designers and champion service design best practices across the organisation. Experience More ❯

all designers, you'll be embedded in a cross-functional product squad, and will be responsible for all design contributions in the team; from initial discovery and user journey mapping through to the implementation of final UI design details (and all the stuff in between). As you ramp up, you'll grow to deeply understand the customers … which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different More ❯

to market trends and business needs, with proficiency to address challenges and continuously offer new solutions. Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles. Proficiency in using digital analytics platforms (e.g., Google Analytics, Tableau, Metabase, Content Square) to evaluate performance and implement data-driven improvements. Knowledge of content management More ❯

to market trends and business needs, with proficiency to address challenges and continuously offer new solutions. Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles. Proficiency in using digital analytics platforms (e.g., Google Analytics, Tableau, Metabase, Content Square) to evaluate performance and implement data-driven improvements. Knowledge of content management More ❯

manage multiple priorities Desirable Specific experience of working with Zendesk and/or Wrike Experience in a customer operations or SaaS environment Familiarity with CRM systems and customer journey mapping Knowledge of automation tools and scripting (e.g., Zapier, Python) What we offer you: Ciphr has a benefits package which has you and your family in mind. As well More ❯

current processes, identifying inefficiencies and opportunities for automation.• Collaborate with stakeholders to define functional and non-functional requirements that align with business goals.• Produce detailed user stories, workflows, journey maps, and process models to support development and implementation.• Ensure solutions align with IT architecture, security policies, and compliance regulations.Quality monitoring, call recording and compliance• Support the development of More ❯

wellbeing. The Role: Key Responsibilities: Lead the insight roadmap for H&B&Me, aligning product strategy with customer wellness goals and behaviours. Develop in-depth customer personas and journey insights to inform platform engagement and retention. Embed experience metrics (NPS, CSAT, retention) into a system of continuous optimisation. Design and deliver learning programmes including A/B testing … the offices. The Person: Key Requirements: Strong experience in customer or digital insight roles, ideally within mobile apps or wellness platforms. Skilled in both qualitative and quantitative research, journey mapping, and CX methodologies. Proficient in tools like Google Analytics, Mixpanel, Qualtrics, and UX testing platforms. Confident communicator and storyteller, with the ability to influence cross-functional teams. Future More ❯

are not limited to, business outcome statements, strategy on a page, scenario plans, business capability models, value-streams maps, business process models, ecosystems models, customer and user profiles, journey maps, human-centric design and investment roadmaps. You'll help business stakeholders build effective communication and targeted messaging to support transformation objectives . Builds out the story building blocks More ❯

such as MuleSoft. • Working knowledge of Customer Experience (CX) and User Experience/User Interface (UX/UI), Section 508, United States Web Design System (USWDS), and Customer Journey Mapping (CJM). • Working knowledge of Application Security implementation, including NIST 800-53 R5 security controls. Education: • Bachelor's degree in computer science, Software Engineering, Information Management Systems, or More ❯

Advocate for the user throughout the product development lifecycle, ensuring their needs and pain points are represented in decision-making. Build and maintain research artifacts, including user personas, journey maps, and research repositories. Stay current on industry trends, tools, and methodologies to ensure best practices in UX research. Required profile: Required Qualifications: 3-5 years of experience in More ❯

Journey Transformation Analyst page is loaded Journey Transformation Analyst Apply locations Cannon Street, London time type Full time posted on Posted 5 Days Ago job requisition id R_14960 Job Title Journey Transformation Analyst Job Description So, who are we? Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who … in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the team As a Journey Transformation Analyst, you'll be working directly alongside the Head of T&O Journey Transformation as a small core team, playing a pivotal role in establishing our … exposure to both senior business stakeholders and technical teams as we diagnose user friction, design solutions, and guide their implementation across client and operational journeys. What you'll do Map and analyse end-to-end user journeys - Create detailed journey maps and current-state assessments for both client experiences and internal workflows, quantifying friction points through cost More ❯

Journey Transformation Analyst page is loaded Journey Transformation Analyst Apply locations Cannon Street, London time type Full time posted on Posted 5 Days Ago job requisition id R_14960 Job Title Journey Transformation Analyst Job Description So, who are we? Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who … in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the team As a Journey Transformation Analyst, you'll be working directly alongside the Head of T&O Journey Transformation as a small core team, playing a pivotal role in establishing our … exposure to both senior business stakeholders and technical teams as we diagnose user friction, design solutions, and guide their implementation across client and operational journeys. What you'll do Map and analyse end-to-end user journeys - Create detailed journey maps and current-state assessments for both client experiences and internal workflows, quantifying friction points through cost More ❯

with both global and regional teams to develop the product landscape. What will this involve? Function as the Product Owner for 1-2 product domains across customer experience journey teams to deliver digital customer experiences. Collaborate with regional and global stakeholders to understand business needs and strategic direction, building relevant solution mappings and concepts. Coordinate with business, experience … Worked as a Product Owner in large company on customer experience or digital products. Knowledge of complex CMS platforms. An understanding of the concepts of digital customer experience journey mapping and development Experience delivering customer journeys that are focused on conversion. Knowledge of Product Management tools such as Jira, Confluence and Aha. Design Thinking methodology experience. Strong presentation More ❯

wedding industry. We are proud to be the UK's number one wedding planning app and the ONLY global provider! Our mission is to make the wedding planning journey as happy as possible for engaged couples everywhere! With over 90% of the world's 7.5bn population expected to get married in their lifetime, the wedding industry is massive. … to launch globally, Bridebook now enables couples to plan destination weddings anywhere in the world.This exciting expansion makes it a truly fantastic time to join us on our journey! Our team is made up of talented creative, analytical, and tech-focused minds! We've collaborated with some fantastic partners including the Natural History Museum, Hilton, the Ritz, Etsy … push, landing pages, and in-app channels Experience running data-driven CRM campaigns using platforms like Customer.io, Klaviyo, Iterable, or Braze A strong grasp of user segmentation and journey mapping to personalise communications effectively Confidence collaborating with Product, Design, and Data teams to align campaigns with feature launches A proven track record of managing medium to large cross More ❯

/Scrum framework Help track and report on performance metrics across supporter touchpoints Stay up to date with digital fundraising trends and best practices Supporter Journey Management: Map and optimise end-to-end supporter journeys across CRM, website, and email communications Collaborate on email marketing automation strategy via Salesforce Marketing Cloud to effectively steward supporters Work with … story creation Extensive expertise in data management, system integration, and technical requirements gathering Excellent analytical skills and data interpretation abilities to make informed strategic decisions Strong skills in journey mapping, process flows, and technical documentation Ability to translate complex technical concepts to non-technical stakeholders Creative problem-solver with a proactive and hands-on attitude Proven ability to More ❯

Analyst - FTC (£45,000) Location: Hybrid - 2 Days in Runcorn, 3 Days Remote Contract: Fixed-Term Contract (with potential to extend) Join a business on a digital growth journey We're partnering with a leading wholesale and manufacturing business that's undergoing a significant digital transformation. As the digital function matures and expands, they are now looking for … work with both technical and non-technical stakeholders. Proactive, solution-oriented and comfortable working with legacy systems. Confident working in a fast-paced, agile environment. Experience with customer journey mapping and digital performance tracking. Why Join? Be part of a growing digital team within an established business. Work across a diverse digital product portfolio (10+ products). Play More ❯