26 to 50 of 51 Remote/Hybrid Journey Map Jobs

Repairs services. Contribute to concept development, solving both business and customer problems and carrying ideas through to beautifully executed outcomes. Create user flows, journey maps, wireframes, prototypes and high-fidelity designs. About you: You will have the following experiences: Significant experience in visual and interactive design, ideally gained ...

briefs and aligning stakeholders on user needs, business objectives and success measures. Combine research, analytics, audits and market insight into actionable recommendations. Use journey mapping and service blueprinting to connect customer‐facing experiences with … people, processes, systems and operational dependencies behind them. Identify opportunities to improve digital and non‐digital touchpoints, simplify business processes and reduce friction. Map current‐state (“as-is”) and future‐state (“to‐be”) experiences, establish performance baselines and evaluate the delivered service against intended outcomes to measure success ...

while maintaining high quality through comprehensive testing strategies. Key Responsibilities: Elicit, document, and manage business, functional, technical, and operational requirements Create process flows, journey maps, use cases, and user stories Maintain requirements traceability from intake through production deployment Develop acceptance criteria and support backlog prioritization Coordinate requirements across ...

understanding of software engineering fundamentals including architecture, testing, security, version control, code quality and maintainability. Strong requirements skills, including PRDs, user stories, personas, journey maps Comfortable working directly with users and stakeholders, understanding how product experience feedback help drives what outcomes we build to deliver on next. Desirable ...

capacity planning and hiring recommendations as the team grows. Client discovery & solution design Coach and occasionally run discovery activities (e.g. workshops, interviews, journey mapping) to deeply understand client needs. Unpack and model existing business processes, then reimagine them using our technology to deliver efficiencies and automation. Guide team ...

work with product and design teams to create user-centered experiences. The role involves coordinating qualitative and quantitative research, building personas and journey maps, and presenting findings to influence the roadmap. Hybrid/remote options and collaborative team culture are offered. #J-18808-Ljbffr ...

needs. You're experienced at rapid prototyping to test, iterate and validate solution designs. You're able to produce concise artefacts (e.g. personas, journey maps, blueprints, user stories) to help communicate user and business needs. You're experienced at working with agile development teams and stakeholders … services. You have a detailed understanding and experience of working to the Government Service Standard. (essential) Research and analysis You know how to map and engage with different stakeholder groups. You're able to carry out user research across internal and external user groups, utilising different research methods ...

levels. Produce high-quality business requirements, user stories, process maps and functional specifications. Model current and future-state processes using BPMN and customer journey mapping techniques. Collaborate with delivery teams to support successful solution design, testing and implementation. Drive continuous improvement initiatives using Lean Six Sigma and process … solutions . Experience applying AI to business process improvement, automation or customer engagement activities. CRM integration, data migration and data quality experience. Customer journey mapping and customer experience transformation expertise. Experience using Azure DevOps, Jira or similar delivery tools. What's on Offer? Opportunity to work on high ...

user experience across the website. Continuously optimise website usability, navigation, content structure, and conversion paths. Conduct user behaviour analysis, customer journey mapping, A/B testing, and conversion optimisation initiatives. Use customer insights, analytics, heatmaps, and performance data to improve engagement and conversion rates. Develop landing page … initiatives. Skills, Knowledge & Experience: Essential Proven experience managing and optimising high-performing, lead-generation websites. Strong expertise in website management, UX, UI, customer journey optimisation, and conversion rate optimisation (CRO). Significant experience developing and executing successful SEO strategies. Knowledge of AEO, GEO, AI search optimisation, and emerging ...

knowledge bases, and customer self-service experience.Support customer experience and service transformation initiatives.Dynamics 365 Customer Insights:Design customer segmentation and audience strategies.Develop customer journey and engagement use cases.Support customer analytics and insight-driven decision making.Collaborate with business teams to leverage customer intelligence for growth and retention initiatives.Business Analysis … Dynamics 365Power AppsPower AutomateDataverseBusiness AnalysisExpert requirements elicitation and documentation capabilities.Process modelling (BPMN, Visio or equivalent).Business capability mapping.Gap analysis and solution assessment.Customer journey mapping.Benefits realization and KPI definition.Agile & Product ManagementProven Product Owner experience.Strong backlog management experience.User story and acceptance criteria definition.Agile delivery leadership.Experience with Azure DevOps and/ ...

With cutting-edge projects and a dynamic team, there has never been a better time to join us and be part of our journey to shape the future of technology. PRODUCT DESIGNER RESPONSIBILITIES Our Product Designers are critical to delivering user-centred product experiences that have meaningful impact … conduct user research (discovery and validation) to generate actionable insights that inform product decisions Translate research into clear deliverables such as personas, journey maps, and recommendations, and communicate these effectively to clients and teams Understand client goals and business objectives, identifying risks and assumptions while shaping product strategy ...

With cutting-edge projects and a dynamic team, there has never been a better time to join us and be part of our journey to shape the future of technology. PRODUCT DESIGNER RESPONSIBILITIES Our Product Designers are critical to delivering user-centred product experiences that have meaningful impact … conduct user research (discovery and validation) to generate actionable insights that inform product decisions Translate research into clear deliverables such as personas, journey maps, and recommendations, and communicate these effectively to clients and teams Understand client goals and business objectives, identifying risks and assumptions while shaping product strategy ...

With cutting-edge projects and a dynamic team, there has never been a better time to join us and be part of our journey to shape the future of technology. PRODUCT DESIGNER RESPONSIBILITIES Our Product Designers are critical to delivering user-centred product experiences that have meaningful impact … conduct user research (discovery and validation) to generate actionable insights that inform product decisions Translate research into clear deliverables such as personas, journey maps, and recommendations, and communicate these effectively to clients and teams Understand client goals and business objectives, identifying risks and assumptions while shaping product strategy ...

rapidly prototyping ideas at varying levels of fidelity, from concept to near-production, to test and validate direction Create user flows and journey maps to communicate design intent Lead and contribute to user research initiatives to uncover insights, validate assumptions, and inform product direction Facilitate workshops and discovery … user research within cross-functional product teams. Ability to plan, conduct, and synthesize qualitative and quantitative research. Expertise in designing user flows, journey maps, and wireframes for complex digital products Comfortable working in a highly iterative, fast-moving environment with blurred boundaries between design, product, and engineering Excellent ...

Client and Outcomes Analyst is responsible for gathering, analysing, interpreting and presenting actionable insights from client feedback, sentiment across various channels, client journey and behavioural data to measure and enhance our overall client experience. This role requires a keen analytical mind, excellent communication skills, collaboration, a passion … Client and Outcomes Analyst is responsible for gathering, analysing, interpreting and presenting actionable insights from client feedback, sentiment across various channels, client journey and behavioural data to measure and enhance our overall client experience. This role requires a keen analytical mind, excellent communication skills, collaboration, a passion ...

down silos, knitting together journeys and channels to deliver seamless, engaging, and cost-effective experiences. If you thrive on storytelling, campaign strategy, and journey design, have experience with implementing communication platforms, and a knack for channel best practice (especially email/SMS), this is your opportunity to make … outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery and ongoing improvement of all customer touchpoints Best Practice Implementation: Apply best practices in channel management ...

implementation. Define and solve complex service challenges across customer-facing and operational processes. Design future-state services that integrate digital, automated, and human touchpoints. Map customer journeys, service blueprints, ecosystems, and operational processes. Facilitate workshops and design-thinking sessions with cross-functional stakeholders. Gather insights from users, colleagues … services from problem definition through to execution and adoption. Excellent workshop facilitation, stakeholder engagement, and design-thinking skills. Strong experience creating service blueprints, journey maps, and other Service Design artefacts. Ability to articulate the measurable impact of your work and the outcomes you have delivered. Comfortable challenging assumptions ...

utilisation of the GBST Composer platform. Support the Annuities Modernisation Programme by analysing current and future-state business processes. Facilitate workshops, discovery sessions, journey mapping activities, and impact assessments with business stakeholders. Gather, document, and analyse business requirements across customer, colleague, and operational journeys. Identify process impacts, risks … dependencies, and opportunities resulting from change initiatives. Collaborate closely with Customer Journey Managers, operational SMEs, and delivery teams to ensure solutions align with business needs. Drive end-to-end process optimisation and continuous improvement activities. Provide insights into how operational teams interact with Composer and the potential impacts ...

evaluation of experiences and outcomes. You’re experienced in a range of user research methodologies and broader research approaches. You know how to map and engage with different stakeholder groups. You understand how to carry out research responsibly and ethically, ensuring protection of participant privacy. You understand the importance … synthesis techniques and approaches to presenting and sharing findings.User-centred design and agile working You’re able to produce concise artefacts (e.g. personas, journey maps, user stories) to help communicate user and business needs. You’re experienced at working with agile development teams and stakeholders to co-design ...

critical discovery and analysis outputs. This opportunity is ideal for a Business Analyst with strong experience across website projects, digital operating models, customer journey mapping, and BPMN process modelling. Key Skills & Experience Essential: Proven experience as a Business Analyst on Website Operating Model projects Strong BPMN process modelling … models Strong analytical and communication skills Key Deliverables You will be responsible for producing and supporting the following outputs: BPMN process maps Website journey inventory Website analytics findings and insights High‐level requirements catalogue Functional and non‐functional requirement themes Current‐state customer journey maps Future ...

solutions. Strong knowledge of CRM platforms (preferably Salesforce), web technologies, and contact centre systems. Demonstrated success in omni-channel solution design and customer journey mapping. Familiarity with Agile methodologies, DevOps, and CI/CD pipelines. Solid understanding of enterprise architecture frameworks and integration patterns. Excellent communication and stakeholder … across the whole system to transition away from fossil fuels and deliver clean, and affordable energy for everyone across the country. Join a journey that matters. Your energy, our future, together. About The National Energy System Operator (NESO) In Autumn of 2024, the ESO transitioned to National Energy ...

intuitive user interfaces.* Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows thatmeet client-specific requirements.* Understanding customer journey mapping and what drives excellent experiences in marketing, sales, andcommerce, including personalization, omnichannel engagement, and seamless transaction processes.* Leverage ServiceNow solutions to enable proactive … Your skills and experience*** Proven experience with the ServiceNow platform, focusing on Customer Experience, TechnologyExperience, and Employee Experience workflows.* Good understanding of customer journey optimisation, including touchpoints in marketing, sales, andcommerce.* Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and careerdevelopment.* Proficiency in JavaScript, HTML ...

Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people. As our Senior Business Analyst, you’ll have … understanding of scope and outcomes, using agile ceremonies such as ‘3-amigos’ and ‘Refinement’ sessions. Model business processes and solutions through workflows, user journey maps, and other visual artefacts to demonstrate as-is and to-be solutions. Build and maintain subject matter expertise by developing a deep understanding ...

Lead? If guiding a technology team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success. Recruitment Journey For more information on your … recruitment journey, please visit our Candidate Journey Map. Any offer of employment for this role will be conditional upon the satisfactory completion of a Basic DBS check. A criminal record will not automatically bar you from employment; any information disclosed will be considered fairly and proportionately ...

Company paid private medical and dental insurance and health assessment Minimum 25 days leave, bank holiday allowance and holiday trading scheme Recruitment Journey For more information on your recruitment journey, please visit our Candidate Journey Map. #LI-Hybrid #CUK #Job Functions: Information Technology; Finance ...