scalable ways of working Use AI tools where relevant to improve productivity, analysis, documentation, reporting, and customer communication Continuously deepen product, technical, loyalty, SaaS, and customer domain knowledge You should have Proven experience building and maintaining relationships with senior technical and executive stakeholders, including CTOs, Heads of Engineering, Architects, Digital … balance technical depth with strategic customer engagement and executive communication. Experience acting as a trusted advisor for enterprise customers in complex, multi-stakeholder SaaS environments. Ability to lead strategic technical conversations focused on scalability, operational maturity, technical governance, and long-term platform evolution. Proven experience in a senior customer-facing ...