26 to 50 of 59 Remote/Hybrid Service Delivery Manager Jobs

exciting opportunity for internal candidates to progress within a growing and high performing part of Softcat's business, as a Tech Tower Service Delivery Manager. As you will know, the SD Team is a proficient, fast-paced, and exciting team who are committed to providing excellent customer service. … different department, we encourage all our employees to develop and grow with us. What you'll be doing As a Tech Tower Service Delivery Manager, you will be the first point of contact for customer, partner and internal queries relating to our Managed Services, with an alignment ...

through to Statement of Work and outcome-led technology solutions. As our Solutions capability continues to grow, we are expanding our Capability-as-a-Service (CaaS) offering, providing clients with specialist digital and technology capability through fully managed, outcome-led services. With our first CaaS engagement now live with … major financial services client and several more expected to mobilise in 2027, we are looking for an experienced Senior Service Delivery Manager to take ownership of service delivery and help shape this offering as it scales. The Opportunity This is a client-facing leadership role ...

Whitbread, we're looking for a Service Delivery Manager (Product) to join our Technology & Data team and play a key role in ensuring our product services remain stable, resilient and fit for the future. In this role, you'll own the operational performance of a portfolio … business-critical services, working closely with suppliers, stakeholders and technology teams to deliver excellent service outcomes and continuous improvement. We're particularly keen to hear from people who have owned the service elements of large-scale, complex transformation programmes, ideally with deep experience of Food & Beverage ...

Whitbread, we're looking for a Service Delivery Manager (Product) to join our Technology & Data team and play a key role in ensuring our product services remain stable, resilient and fit for the future. In this role, you'll own the operational performance of a portfolio … business-critical services, working closely with suppliers, stakeholders and technology teams to deliver excellent service outcomes and continuous improvement. We're particularly keen to hear from people who have owned the service elements of large-scale, complex transformation programmes, ideally with deep experience of Food & Beverage ...

which drives competitive advantage and transformative growth for our customers. KX operates across North America, Europe, and Asia Pacific. Role Overview: We are hiring Service Delivery Managers at various experience levels, from mid-level professionals to senior experts. In this role, you will oversee the delivery … Enterprise, or KDB+/q, is highly beneficial and will be prioritized in candidate selection. Key Responsibilities: Own and manage the end-to-end service delivery process for enterprise customers. Ensure SLAs, KPIs, and customer expectations are met or exceeded. Act as the primary escalation point for service ...

months to start, project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes … United Kingdom, Italy and Japan, integrating the contribution of teams, client teams and third-party suppliers. Key accountabilities Own the end-to-end service management relationship and provide clear accountability for global service outcomes, without displacing the contractual accountability of individual service providers. Lead global service ...

Permanent, Full-time Stafford | Hybrid To lead the mobilisation, transition and ongoing service management of a complex managed IT service. During implementation, the role acts as the client-facing Project and Mobilisation Manager, coordinating technical workstreams, suppliers, risks, dependencies and operational readiness. Following transition into BAU, the role … becomes the accountable Service Delivery Manager, owning service performance, governance, continual improvement and the customer relationship. This is not a traditional reporting-focused SDM role. The postholder must be comfortable taking ownership, driving delivery, challenging technical teams and suppliers, and ensuring that technology is genuinely ...

deeply embedded within our DNA. Invest in us and we’ll invest in you!.Job DescriptionRoles & ResponsibilitiesService Transition & Operational Readiness: Support new service onboarding, service acceptance, transition into BAU support.Customer Management: Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact … trusted advisor.Governance: Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders.Operational Management: Managing competing priorities across operational support and project delivery.Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs.Major ...

Service Delivery Manager Belfast city centre | £40,000-£45,000 | Full-time permanent MCS Group is working with an established professional services organisation to recruit an IT Service Delivery Manager. This is a hands‐on role combining leadership of a small service desk with … technical support, service improvement and technology projects. Reporting directly to the IT Director, you will lead a service desk team and coach colleagues, help resolve complex issues and ensure users across office and remote locations receive an effective, approachable IT service. The role Lead the IT Service ...

Company: Retail Company Position: IT Service Delivery Manager Contract: 1-year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 65,000 GBP + 10% Bonus Job responsibilities: L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route … knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce avoidable demand. 2. ...

Location: London - Hybrid Office attendance: Mondays and Thursdays in London, plus one day per month in Chelmsford, Essex Eurobase is looking for an experienced Service Delivery Manager to take ownership of service delivery for a key client using our Synergy2 enterprise (re)insurance platform. This … highly client facing role where you’ll act as the primary service contact, building strong relationships, managing expectations and ensuring service commitments are met. You’ll work closely with internal technical teams and third party providers, coordinating resources, managing escalations and driving service improvements. This ...

Eurobase is seeking an experienced Service Delivery Manager to own service delivery for a key client using our Synergy2 platform. This is a highly client-facing role in which you will act as the primary service contact, building relationships, managing expectations and ensuring commitments … with hybrid working and occasional travel. You will work closely with internal technical teams and third party providers, allocate resources, manage escalations and drive service #J-18808-Ljbffr ...

Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams. This hands-on role requires ...

Matchtech is seeking an experienced Technical Service Delivery Manager to support the delivery of technical services within a Defence environment. The successful candidate will act as the interface between engineering teams and stakeholders, ensuring effective service delivery, continuous improvement, and operational excellence. Based ...

Your new company You will be working with a major organisation on a complex SAP service environment, taking responsibility for the effective delivery and management of SAP application and integration services.The landscape includes SAP ECC, SAP APO, SAP BW and SAP PI, and the role requires a good … working understanding of SAP landscapes and integration rather than deep hands-on configuration or development expertise. Your new role As SAP Delivery Manager, you will oversee the delivery of SAP services, ensuring contractual requirements, service levels and operational expectations are met.You will coordinate technical delivery ...

hiring multiple Service Delivery Manager roles across Belfast, London, Dublin and Toronto. You will oversee enterprise customer service delivery, ensuring SLA/KPI adherence and timely resolutions while collaborating with support, engineering and product teams. Prior experience with KX products such as KX Insights … KDB+/q is valued. The position follows a hybrid work model with opportunities to mentor teams and influence service strategy. #J-18808-Ljbffr ...

Columbus UK is seeking a Senior Service Delivery Manager to own a portfolio of strategic customers, forging trusted relationships and shaping roadmaps. You will blend excellent service delivery with a commercial perspective to uncover growth opportunities and maximize value across our Microsoft Dynamics ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will ...

Rightmove is hiring an IT Service Delivery Manager in London. You will lead the IT Helpdesk and Service Analysts, ensure SLAs are met, and champion service-quality improvements. Align delivery with business goals and monitor KPIs to drive continuous enhancements. You will report … Head of IT Service and Operations and work in a hybrid setup, requiring occasional travel to Milton Keynes. Your focus will be on delivering exceptional internal IT support and meaningful process improvements. #J-18808-Ljbffr ...

Hybrid working, minimum 3 days in office per week. We will be moving from Bracknell to Maidenhead towards the end of the year. As Service Delivery Manager (SDM) you will act as a single point of contact for all activities relating to your assigned accounts. You will … develop and sustain excellent customer relationships at all levels and ensure that all contractual service levels are achieved; ensure customer satisfaction; and commercial control. The role will also manage budgets and P&L for your assigned accounts. You will be responsible for ensuring retention of existing business and explore ...

Clarks is seeking a strategic Service Delivery Manager to oversee external IT service providers, focusing on senior stakeholder engagement and service continuity. You will act as the single escalation point for service issues and drive governance, KPI reporting, and continuous improvement across a complex ...

creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services? A vacancy for a Service Delivery Manager, UK - National Messaging has arisen within Airbus Defence and Space in Stevenage or Portsmouth to join our Digital team. We deliver … support processes that include incident, problem, change, configuration, and event management with a proven user-centric approach to business operation You will ensure that service agreements with the provider are observed and concluded. You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement ...

Group is seeking an IT Service Delivery Manager to unite our businesses, technical teams and external suppliers to deliver reliable IT services across the organisation. You will drive service performance, oversee major incidents, manage governance and maintain strong relationships with stakeholders, ensuring colleagues have the support ...

Columbus UK is seeking a Senior Service Delivery Manager to own a portfolio of strategic customers, balancing strong relationships with business outcomes. You will shape roadmaps, navigate challenges, and drive value across Dynamics 365 and broader technology offerings. The role is home-based with travel to client ...

work onsite Monday - Friday for the first 90 days. About the Role The Regional IT Team Lead is the backbone of day-to-day service delivery execution across their region. This role exists to protect the integrity of the support queue, shield analysts from chaos, and ensure every … major incidents, serving as the primary coordinator. Drive timely and accurate communication updates to stakeholders throughout an incident lifecycle. Escalate appropriately to the IT Manager or global teams when scope or severity demands it. Quality Control Audit ticket documentation regularly to ensure completeness, accuracy, and consistency. Ensure Knowledge Base ...