one another think creatively and look beyond – because when we’re each at our best, we’re even more powerful together. Penguin Soluitons is seeking an experienced IT Infrastructure & ServiceDeliveryManager to join our team. This role involves managing and coordinating the delivery of IT services to ensure they meet the needs of our business. … This will require communication, coordination and collaboration with various IT service owners (network, applications, information security, etc.). The ideal candidate will have a strong understanding of IT infrastructure, excellent project management skills, and a passion for delivering top-notch customer service. Responsibilities Managing the day-to-day operations of the enterprise service desk. Coordinating and managing global … may work in various time zones. Providing strategic leadership to your IT Team, ensuring smooth and efficient day-to-day IT services, fostering a culture of continuous improvement, accountability, service excellence/& enhancing our service wherever possible. Ensuring our IT service management processes aligned with ITIL best practices, including incident, problem, change, and asset management Standardizing our More ❯
sector and HMG project portfolio—and we’re looking for someone who can help us deliver secure, compliant, and high-performing IT services. As our new IT Secure Projects ServiceDeliveryManager, you’ll be the vital link between IT and Security. You’ll help shape and implement secure solutions, manage service transitions, and ensure we … This is your chance to work on meaningful projects that matter—while growing your career in a supportive, forward-thinking team. What You’ll Be Doing- Supporting secure IT servicedelivery across high-profile public sector and HMG projects.- Collaborating with project teams, suppliers, and clients to embed security from the ground up.- Helping shape policies, assess risks … and respond to incidents with confidence.- Driving continuous improvement and knowledge sharing across the business.- Playing a key role in service transitions and ensuring compliance with ISO 27001, NCSC guidance, and more. What You’ll Bring- Experience in IT servicedelivery or security operations—especially in secure or regulated environments.- A working knowledge of SFIA-aligned practices More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
First Central Services
for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a ServiceDeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯
for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a ServiceDeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a ServiceDeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯
Rugby, Warwickshire, West Midlands, United Kingdom
Morgan Sindall Construction
our public sector and HMG project portfolioand were looking for someone who can help us deliver secure, compliant, and high-performing IT services. As our new IT Secure Projects ServiceDeliveryManager, youll be the vital link between IT and Security. Youll help shape and implement secure solutions, manage service transitions, and ensure we meet the … and regulators. This is your chance to work on meaningful projects that matterwhile growing your career in a supportive, forward-thinking team. What Youll Be Doing - Supporting secure IT servicedelivery across high-profile public sector and HMG projects. - Collaborating with project teams, suppliers, and clients to embed security from the ground up. - Helping shape policies, assess risks … and respond to incidents with confidence. - Driving continuous improvement and knowledge sharing across the business. - Playing a key role in service transitions and ensuring compliance with ISO 27001, NCSC guidance, and more. What Youll Bring - Experience in IT servicedelivery or security operationsespecially in secure or regulated environments. - A working knowledge of SFIA-aligned practices and frameworks. More ❯
IT ServiceDeliveryManager Location: Surrey | Hybrid An exciting opportunity has arisen for an experienced IT ServiceDeliveryManager to join a growing organisation undergoing significant digital transformation. This role is ideal for a proactive and strategic individual with a strong background in IT service management and a passion for driving operational excellence. … Key Responsibilities: Lead and manage IT service operations, ensuring consistent delivery of high-quality services across the organisation. Maintain compliance with SLAs and KPIs to meet business expectations. Coordinate effectively with internal teams and third-party vendors to ensure seamless service provision. Champion continuous service improvement initiatives aimed at enhancing quality, efficiency, and end-user satisfaction. … Oversee the configuration, maintenance, and optimisation of ITSM tools, particularly Jira and ServiceNow. Develop, document, and refine servicedelivery processes to ensure standardisation and scalability. Monitor service performance, produce actionable reports, and identify areas for operational improvement. Lead, support, and develop a growing team of service desk professionals (currently a team of five with planned expansion More ❯
HIRING UPDATE Greetings from Mastek!!! We are actively hiring for Oracle ServiceDeliveryManager About the job Job Type: Permanent Start Date: ASAP Hybrid working model Role: Oracle ServiceDeliveryManager The ServiceDeliveryManager will be responsible for managing multiple Enterprise Cloud SaaS applications, complex integrations, and reporting solutions. Understanding … of Enterprise Cloud SaaS solutions like Oracle Cloud ERP, HCM, Supply Chain, CRM will be required to manage cloud service SLAs. Candidate should have prior experience working with Enterprise Application Vendors like Oracle and Salesforce. Good understanding of vendor eco-system for support, enhancement and cloud upgrades is required to be successful. The ServiceDeliveryManager … Candidate should have demonstrated experience in guiding teams towards continuous improvement of Enterprise Applications like Oracle ERP/HCM/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the More ❯
Sunderland, Tyne and Wear, UK Hybrid / WFH Options
Northern Powergrid
ServiceDeliveryManager Location: Sunderland or Shiremoor Directorate: Digital and Innovation Job Ref No: R6981 The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT ServiceDeliveryManager to join our dynamic team. This role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary businesses, managing internal resources and third-party suppliers to ensure they … meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. Additionally, the IT ServiceDeliveryManager is responsible for onboarding subsidiary IT services and processes into the IT managed environment. This includes implementing standardised procedures that More ❯
THALES has an exciting opportunity for a ServiceDeliveryManager to be responsible on the end to end servicedelivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective servicedelivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing servicedelivery meetings, following up if servicedelivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when More ❯
THALES has an exciting opportunity for a ServiceDeliveryManager to be responsible on the end to end servicedelivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective servicedelivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing servicedelivery meetings, following up if servicedelivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when More ❯
home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. ServiceDeliveryManager Location: Based in Belfast Our Opportunity We currently have an opportunity based out of our Belfast site for a ServiceDeliveryManager (SDM). ServiceDelivery Managers are responsible for co-coordinating the delivery of services into key customers. These services range from providing Software and Hardware upgrades to Customers, providing Spares and Repairs, to the provision of a capability. The SDM plays a vital role in developing the business as a long-term progressive service provider … building strong customer relationships, acting as the bridge between the Customer and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational More ❯
Cheadle, Staffordshire, United Kingdom Hybrid / WFH Options
Thales Group
your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a ServiceDeliveryManager to be responsible on the end to end servicedelivery, SLA management and customer services/relationships for the DIS Operated Managed Services …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective servicedelivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing servicedelivery meetings, following up if servicedelivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Reed Technology
fully eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking a ServiceDeliveryManager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role … for someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross … functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with ServiceDelivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional More ❯
IT ServiceDeliveryManager - Hybrid (Gloucestershire) - £45,000 - £55,000 + Excellent Benefits I'm seeking an IT ServiceDeliveryManager for a Public body, based in Gloucestershire. They are looking for someone to manage the delivery, performance, and ongoing development of several critical ICT platforms. This is a strategic role where you … ll manage servicedelivery, drive improvements, and ensure systems meet operational and organisational needs. Benefits: 24 days + bank holiday (increases with length of service) Enhanced maternity leave Local government pension scheme Purchase up to 10 days holiday Employee wellbeing Cycle to Work scheme Discounted gum Blue light discount Requirements of the IT ServiceDeliveryManager: Act as the primary service owner and decision-maker across critical business systems Lead user groups and represent the organisation at regional and national collaboration meetings Drive system performance, functionality improvements, and service integration across departments Own change governance, risk escalation, and compliance processes Liaise with suppliers, delivery teams, and governance functions to align More ❯
ServiceDeliveryManager Opportunity | £45,000 - 55,000 (15% bonus & £4k plus car allowance) (SC Cleared or SC Eligible is a MUST) UK-Based | Hybrid Working | Permanent (Hybrid in favour of WFH) I’m currently supporting a market-leading client in the search for a highly capable ServiceDeliveryManager to join their Intelligent … Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT servicedelivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the ServiceDelivery Lead to ensure services are delivered effectively, suppliers are aligned with business goals, and … the technology function continues to operate securely, efficiently, and in alignment with best practices. Key Responsibilities Monitor and manage delivery of IT services against agreed service levels. Control the full lifecycle of IT assets—from acquisition to disposal. Support financial planning and analysis across IT services. Drive supplier performance and ensure alignment with strategic sourcing goals. Manage formal More ❯
We’re hiring: 2nd Line DeliveryManager (Leeds/Hybrid) Salary: From £40,000 Hybrid working (HQ in Leeds) We're looking for a proactive and analytical 2nd Line DeliveryManager to lead support operations and drive continuous improvement in a fast-paced tech environment. You'll take ownership of incident and problem management, work closely More ❯
provide easier access to quality business data and will invest in the right technology to enable these processes. Why is this exciting for your career as the Data & Analytics ServiceDeliveryManager? The MBE Programme presents a huge opportunity for colleagues across the technology function to play a central role in the design, shape, delivery and … enterprise wide digital transformation programme. The complexity of the initiative, within a FTSE 250 business, will allow for large-scale problem solving, group wide impact assessment and supporting the delivery of an enablement project to future proof the business. You will have the opportunity to work with colleagues across the business and bring a best practice approach to the … a platform for success and team ship building as Greencore, build, mature, strengthen and bolster their Technology department. What you'll be doing: You will provide the efficient, effective delivery of data and analytics services across the organisation, by ensuring our data platforms, analytics solutions & associated services meet business requirements and service level agreements (SLAs). To drive More ❯
provide easier access to quality business data and will invest in the right technology to enable these processes. Why is this exciting for your career as the Data & Analytics ServiceDeliveryManager? The MBE Programme presents a huge opportunity for colleagues across the technology function to play a central role in the design, shape, delivery and … enterprise wide digital transformation programme. The complexity of the initiative, within a FTSE 250 business, will allow for large-scale problem solving, group wide impact assessment and supporting the delivery of an enablement project to future proof the business. You will have the opportunity to work with colleagues across the business and bring a best practice approach to the … a platform for success and team ship building as Greencore, build, mature, strengthen and bolster their Technology department. What you'll be doing: You will provide the efficient, effective delivery of data and analytics services across the organisation, by ensuring our data platforms, analytics solutions & associated services meet business requirements and service level agreements (SLAs). To drive More ❯
ServiceDeliveryManager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery … go through this clearance. This position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services are delivered reliably, meeting the … evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs on behalf of the CIS Department. • Capture servicedelivery performance through varied service reports measured against agreed SLAs and KPIs. • Lead or consult on continuous service improvement initiatives. • Facilitate collaboration among contract and client colleagues to optimise service delivery. • Oversee obsolescence, licence More ❯
IT Infrastructure & ServiceDeliveryManager On-site £50,000-60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned servicedelivery in a fast-paced environment? Excellent opportunity for an … experienced IT Infrastructure & ServiceDeliveryManager to lead a global IT support function. You'll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You'll Do: Lead a global IT service desk team Coach and develop … junior IT staff - technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects - from scoping to delivery - using influence and More ❯
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom Hybrid / WFH Options
Stoke On Trent College
on our journey to becoming the innovative, technical and professional College of choice. Our success is through Our People! We are seeking to appoint an experienced and motivated IT ServiceDeliveryManager to join our dedicated and fast-paced IT and Digital Team. This is an on-site role based across our Burslem and Cauldon campuses , requiring … a consistent presence to support hands-on servicedelivery and team collaboration. In this key role, you will oversee the day-to-day delivery of IT and Reprographics services across the College. You'll lead on service desk performance, manage external provision of services/software, and play a central part in ensuring smooth, reliable IT … operations. With responsibility for service levels, escalations, and coordination between support and technical teams, you'll be essential in driving efficiency and continuous improvement. You will bring: Demonstrable experience in IT helpdesk or servicedelivery management, with strong leadership and communication skills. Proven ability to coordinate tasks, manage workloads, and deliver against key performance targets. Experience in More ❯
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
Commercial
The role As an IT ServiceDeliveryManager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading a … team of experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such the ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a ServiceDeliveryManager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain service quality More ❯
Templecombe, Somerset, United Kingdom Hybrid / WFH Options
Thales Group
flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Primary Purpose Of The Role : The ServiceDeliveryManager (SDM) will be responsible for the successful project management execution of a number of Services contracts within the UWS Services Portfolio. The SDM will play … a critical role in the successful delivery performance of our services contracts through planning, executing, monitoring and controlling all aspects of the projects. The SDM is accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project. To succeed in their role, project managers must be adept at … complex and competing priorities in an effort to achieve desired project outcomes. The The successful candidate will have core experience in the execution of complex projects, ideally within military service contracts. Key Responsibilities And Tasks: Take ownership for all aspects of the service defined against the contracted scope of work Accountable for the project delivery and its More ❯
ServiceDeliveryManager | Up to £50k | Hybrid (Northwich) We're hiring an experienced ServiceDeliveryManager to lead internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is key to ensuring internal infrastructure supports business efficiency, compliance, and growth. What you'll be doing: Oversee internal IT systems … and service performance Manage outsourced vendors and contracts Lead SLAs, KPIs, and incident/change processes Ensure compliance (ISO 27001, SOC 2) Own budgeting, procurement, and innovation initiatives Collaborate with senior stakeholders and exec team What we're looking for: 3+ years in internal IT servicedelivery Strong vendor management & ITIL knowledge Experience in cloud environments & compliance More ❯
