Helpdesk Technician (Tier 1)
- Hiring Organisation
- Turnkey Computer Systems, Inc
- Location
- Effingham, Illinois, United States
- Employment Type
- Permanent
- Salary
- USD Annual
remote tools. Troubleshoot issues involving: Windows 10/11 Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Printers, scanners, and business peripherals Internet connectivity, Wi-Fi, VPN, and basic networking Antivirus alerts, MFA issues, password resets Line-of-business applications (triage and vendor escalation) Follow standardized troubleshooting procedures and escalate … lifecycle and when to escalate issues. Required Skills & Qualifications Technical Skills Intermediate knowledge of Windows operating systems. General understanding of networks (IP addresses, Wi-Fi, DNS, DHCP). Familiarity with Microsoft 365 applications. Ability to learn remote support tools and RMM platforms. Curiosity and strong desire to build ...