Head of Software Support
- Hiring Organisation
- System C
- Location
- Leeds, West Yorkshire, United Kingdom
- Salary
- £ 100 K
metrics and leading improvements that have lasting impact.What you will be doingLead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvementOwn service performance including SLAs, response and resolution times, customer satisfaction, and backlog healthTake responsibility for major incidents, ensuring timely resolution, clear communication, and measurable … understanding of IT service management principlesExperience managing complex incidents and customer environmentsConfidence working with data, KPIs, and service reportingExcellent communication and stakeholder management skillsA continuous improvement mindset and the ability to lead through changeSomeone who can be part of a strong management team and contribute ideasExperience ...