M365 Copilot SME
- Hiring Organisation
- Teksystems
- Location
- Sheffield, South Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Contract
Description Provide 3rd/4th Line Operational Support for M365 Copilot across HSBCs tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation. Key Responsibilities Incident & Problem Management o Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected … results). o Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc Observability and Monitoring o Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector Required Qualifications 58+ years in Microsoft 365 ...