Service Desk Analyst (Customer Service Helpdesk) Location: Camberley, GU15 3YL (Office based role) Working pattern: 4 days on/4 days off shift pattern (Rotating shifts, 7am-7pm/7pm-7am) Job type: Full time, Permanent Competitive starting salary A high number of candidates may make applications for this position, so make sure to send your CV and … consider experience from retail, customer service, coordinator/coordinating, or administration environments. On-the-job training will be provided so you must be willing and flexible. Proficiency in using MicrosoftOffice programs, like Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams, is required. If you're eager to start and develop a … Retail or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre , retail, public sector etc.) Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Call handling/telephone-based customer service/customer assistant experience is welcomed Successful experience of More ❯
support requests (via phone, email, ticket system) Accurately log all incidents and requests, ensuring clear communication with clients throughout Diagnose and resolve 1st line issues (Windows desktop/laptops, Microsoft 365, networking, printing, telephony) Escalate to 2nd/3rd line engineers when required, with full documentation of troubleshooting steps taken Carry out user account administration (password resets, starters/… responsiveness and reliability The successful candidate: Experience in a customer-facing IT support or helpdesk role (MSP experience advantageous but not essential) Knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Understanding of basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi troubleshooting) Strong communication skills - able to explain technical concepts in plain English Excellent … Skills Familiarity with Remote Monitoring and Management (RMM) tools Basic knowledge of cyber security best practices (MFA, patching, backups) Previous MSP experience Key Technology Exposure (beneficial but not required) Microsoft Windows 10 & 11 MicrosoftOffice & Microsoft 365 Windows Server (basic admin tasks) AutoTask PSA Datto RMM ITGlue (documentation platform) Acronis Backups BitTitan Migration Tool MicrosoftMore ❯
Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm … Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: 25,000- 30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network … informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of MicrosoftOffice 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in MicrosoftOfficeMore ❯
Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm … Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network … informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of MicrosoftOffice 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in MicrosoftOfficeMore ❯
Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm … Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network … informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of MicrosoftOffice 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in MicrosoftOfficeMore ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom
Morson Talent
strong sense of ownership Able to work independently, prioritise effectively, and make sound decisions Excellent communicator, able to clearly present technical issues Competent in standard office tools (MicrosoftOffice suite) Flexible and willing to support projects at different locations, including abroad ? Key Responsibilities Develop, program, debug, and test FPGA firmware in VHDL Implement modifications to More ❯
Hybrid role, needed to provide end user support. As Senior Service Desk Analyst/Service Desk Specialist/IT Support Engineer you should have some of the following skills: Microsoft Windows 10/11, MicrosoftOffice 365 troubleshooting, Active Directory, and awareness of Group Policy, SCCM/Intune, DFS folder permissions in SharePoint, as well as More ❯
Batley, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Pro-Connexions Ltd
Hybrid role, needed to provide end user support. As Senior Service Desk Analyst/Service Desk Specialist/IT Support Engineer you should have some of the following skills: Microsoft Windows 10/11, MicrosoftOffice 365 troubleshooting, Active Directory, and awareness of Group Policy, SCCM/Intune, DFS folder permissions in SharePoint, as well as More ❯
Hybrid role, needed to provide end user support. As Senior Service Desk Analyst/Service Desk Specialist/IT Support Engineer you should have some of the following skills: Microsoft Windows 10/11, MicrosoftOffice 365 troubleshooting, Active Directory, and awareness of Group Policy, SCCM/Intune, DFS folder permissions in SharePoint, as well as More ❯
Employment Type: Permanent
Salary: £30000 - £32000/annum £30-£32k + Skill development & Caree
Rotherham, South Yorkshire, Yorkshire, United Kingdom
Ad Warrior
accounts operating in a multi-site environment linked by high-speed Internet connections. There are five data centres, predominantly a VMWare server environment, with servers and desktops mostly utilising Microsoft operating systems. Your main priority will be to resolve requests that customers raise via the Helpdesk system, ensuring a timely resolution in line with the service level agreements and … equipment is performing to the highest possible levels and operates fault free through various resolution mechanisms and techniques. Skills and Qualifications You will have experience of supporting and configuring Microsoft Windows desktop operating systems in a networked environment, MicrosoftOffice products at various releases. You may also have experience with Office 365, Outlook, Google … user has the best possible experience. You will need to be an excellent communicator, organiser and have good customer service skills. You should have an IT related qualification, i.e. Microsoft, CompTIA, etc. (or equivalent) and a level 2 literacy and numeracy. A driving licence and own transport would be desirable as you would be required to work at any More ❯
accounts operating in a multi-site environment linked by high-speed Internet connections. There are five data centres, predominantly a VMWare server environment, with servers and desktops mostly utilising Microsoft operating systems. Your main priority will be to resolve requests that customers raise via the Helpdesk system, ensuring a timely resolution in line with the service level agreements and … equipment is performing to the highest possible levels and operates fault free through various resolution mechanisms and techniques. Skills and Qualifications You will have experience of supporting and configuring Microsoft Windows desktop operating systems in a networked environment, MicrosoftOffice products at various releases. You may also have experience with Office 365, Outlook, Google … user has the best possible experience. You will need to be an excellent communicator, organiser and have good customer service skills. You should have an IT related qualification, i.e. Microsoft, CompTIA, etc. (or equivalent) and a level 2 literacy and numeracy. A driving licence and own transport would be desirable as you would be required to work at any More ❯
Rotherham, South Yorkshire, England, United Kingdom
Ad Warrior
accounts operating in a multi-site environment linked by high-speed Internet connections. There are five data centres, predominantly a VMWare server environment, with servers and desktops mostly utilising Microsoft operating systems. Your main priority will be to resolve requests that customers raise via the Helpdesk system, ensuring a timely resolution in line with the service level agreements and … equipment is performing to the highest possible levels and operates fault free through various resolution mechanisms and techniques. Skills and Qualifications You will have experience of supporting and configuring Microsoft Windows desktop operating systems in a networked environment, MicrosoftOffice products at various releases. You may also have experience with Office 365, Outlook, Google … user has the best possible experience. You will need to be an excellent communicator, organiser and have good customer service skills. You should have an IT related qualification, i.e. Microsoft, CompTIA, etc. (or equivalent) and a level 2 literacy and numeracy. A driving licence and own transport would be desirable as you would be required to work at any More ❯
Hull, North Humberside, North East, United Kingdom
RP SEARCH LTD
and enthusiastic Previous experience in an IT support capacity Problem solving and attention to detail Experience Providing remote support to end users Troubleshooting with respect to Windows, Mac and MicrosoftOffice applications along with peripherals Supporting and configuring server solutions including Windows, Exchange and virtualisation e.g. VM Ware Active Directory, DNS, DHCP and Group Policy Back up … solutions and principles Preventative maintenance on PCs, networks and servers Office 365 Network devices such as wireless routers and firewalls Excellent progression is available for the right candidates. More ❯
and procedures Maintain current awareness of technology trends, and act as a valued Subject Matter Expert in selecting and designing new solutions. Knowledge & Experience: Experience in managing: Windows 10, MicrosoftOffice 365 (SharePoint and Exchange Online in particular), Active Directory Good knowledge of GPO deployment and configuration Understanding of Firewall technologies Ability to troubleshoot IT related issues More ❯
Wilton, Redcar, Cleveland, England, United Kingdom
Imperial Workforce
and procedures Maintain current awareness of technology trends, and act as a valued Subject Matter Expert in selecting and designing new solutions. Knowledge & Experience: Experience in managing: Windows 10, MicrosoftOffice 365 (SharePoint and Exchange Online in particular), Active Directory Good knowledge of GPO deployment and configuration Understanding of Firewall technologies Ability to troubleshoot IT related issues More ❯
and administration experience with Office 365. Hands-on experience with security controls such as Firewalls, IDS, IPS, and NAC. Familiarity with cloud platforms: AWS, GCP, Azure, and MicrosoftOffice 365. Knowledge of information security standards including ISO 27001, PCI-DSS, GDPR. Strong grasp of IT domains including Linux, Windows, networking, containers, IAM, and monitoring. Understanding … and network segmentation. Desirable Extras: Experience leading peer reviews and collaborating with cloud solution architects. Ability to positively incorporate feedback into architectural patterns. Certifications Required: Essential: Active SC-100 Microsoft Cybersecurity Architect Certification. Desirable: AZ500 Certification What we can offer you: Referral Bonus Earn £1000 when you refer a friend to join us Endless Learning Access to Linked In More ❯
Halifax, Yorkshire, United Kingdom Hybrid / WFH Options
Lloyds Bank plc
HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites mentioned above We're looking for a dynamic Senior Analyst to join our innovative Affordability Optimisation & Data Optimisation team, part of Customer Affordability and Data , with a focus … to translate complex analysis into clear insights using concise visuals and narratives to support lending strategy discussions with senior partners. Proficiency in SAS/SQL and solid understanding of MicrosoftOffice tools. Experience using segmentation and modelling to support decision-making. Desirable Skills: Background in Consumer Lending product environments. About working for us Our focus is to More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Lloyds Bank plc
HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites mentioned above We're looking for a dynamic Senior Analyst to join our innovative Affordability Optimisation & Data Optimisation team, part of Customer Affordability and Data , with a focus … to translate complex analysis into clear insights using concise visuals and narratives to support lending strategy discussions with senior partners. Proficiency in SAS/SQL and solid understanding of MicrosoftOffice tools. Experience using segmentation and modelling to support decision-making. Desirable Skills: Background in Consumer Lending product environments. About working for us Our focus is to More ❯
successful postholder will be required to reliably commute between multiple sites in order to provide support via our traded service agreements. Your knowledge, skills and experience: Excellent knowledge of MicrosoftOffice suite Demonstrable knowledge of Windows 11 and Windows Server OS Working experience of networking hardware configuration LAN,WAN and network deployment applications such as SCCM, InTune More ❯
YO25, Driffield, East Riding of Yorkshire, United Kingdom
The Education Alliance
successful postholder will be required to reliably commute between multiple sites in order to provide support via our traded service agreements. Your knowledge, skills and experience: Excellent knowledge of MicrosoftOffice suite Demonstrable knowledge of Windows 11 and Windows Server OS Working experience of networking hardware configuration LAN,WAN and network deployment applications such as SCCM, InTune More ❯
Sheffield, South Yorkshire, England, United Kingdom
Get Staffed Online Recruitment Limited
Service Desk Technician - IT and Telecoms Salary : £25 – 30k per annum Setting: Office-based – Sheffield City Centre Hours: Monday – Friday, 08:30 to 17:30 – Requirement for out-of-hours cover, 1 week out of 4, year-round Leave: 20 days plus bank holidays Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on … personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. They are looking for a bright and driven individual, with a want to help others and succeed in … reading and writing) – the bulk of our client’s work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full MicrosoftOffice Suite. Good understanding and working knowledge of TCP/IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a More ❯
Skipton, North Yorkshire, England, United Kingdom Hybrid / WFH Options
IMPRESSION RECRUITMENT LIMITED
Job Title: Data Analyst Location: Skipton Salary: £26,500 - £37,000 per annum Hours: Full Time - Monday to Friday – 9am-5pm Hybrid Working: 3 days from the office, 2 from home. A wonderful opportunity has arisen within our client’s team, to join them as a Data Analyst on a permanent, full time basis! Our client stays true … accurate data. Action and manage data requests and complete any supplier compliance procedures on behalf of clients. Verifying data submissions, as required by internal departments. Experience required - Proficient in MicrosoftOffice, especially advanced Excel skills with experience handling large data sets accurately. Analytical and methodical, able to interpret complex data and communicate insights clearly. Highly organised with More ❯
Bradford, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Yorkshire Water
partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Buttershaw/Hybrid Working (2-3 days in the office a week Bradford) Work type: Permanent. 37 hours per week, Monday Friday. We have an exciting opportunity for a IT Supplier Analyst to join the Technology at Yorkshire Water … and creation Understanding of multi-level risk management Experience delivering procurement in line with current Contracts Regulations Familiarity with Keldas Procure to Pay systems (e.g. SAP Ariba) Proficient in MicrosoftOffice applications including Power BI Hold a full UK driving licence Although we operate 24 hours a day, 365 days a year, its important to us that More ❯
Excellent communication, influencing, and stakeholder management skills. Strong analytical and problem-solving abilities. Ability to manage multiple projects and meet tight deadlines. Self-motivated, adaptable, and collaborative. Proficient in MicrosoftOffice and procurement systems. Qualifications: Degree-level qualification in a relevant discipline (desirable). Minimum CIPS Level 4 (working towards Level 6 desirable). This is a More ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom
Staffline Divisions
must be inquisitive, good at problem solving and be effective at forging and maintaining strong working relationships. - Verbal and written communication should be a strong suit. - Advanced knowledge of Microsoftoffice suite (outlook, word, excel, teams, etc) Desirable Skills: - Experience of working within a logistics or automotive background - Previous experience/knowledge of data analysis Key Information More ❯