14 of 14 Problem Management Jobs in Yorkshire

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. … Acting as the organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability. Main duties of the job Design, implement and manage the ServiceNow Configuration Management Database (CMDB ...

resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence Drive improvements in knowledge management … risks, and opportunities for improvement including those involving AI Requirements Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills ...

influence how cloud services are designed, operated and continuously improved. This role also includes leadership support for out-of-hours operational and incident management activities when required. What You'll Do Lead and develop a team of Site Reliability Engineers, creating an inclusive environment that supports learning, collaboration … operational resilience and feature delivery. Use observability data, platform metrics and service insights to identify improvement opportunities and reduce operational risk. Lead incident and problem management activities, promoting effective root cause analysis and continuous service improvement. Champion Site Reliability Engineering practices including Service Level Objectives (SLOs), Service Level ...

JSON, XML, payloads and log structures Support and delivery tooling – Runbooks, data‐flow mappings and recovery procedures Support and delivery tooling – Defect, release and problem management Essential experience Experience in Application Support, Integration Support or a similar technical role. Hands‐on experience supporting business‐critical production systems … integrated enterprise platforms. Strong troubleshooting skills across applications, APIs, integrations, file transfers, logs and monitoring tools. Experience of incident and problem management, root cause analysis and defect tracking in production environments. Ability to prioritise concurrent issues by business impact and communicate clear diagnostics to engineering teams. Useful ...

Role Description: Principal responsibilities: Define and maintain a multi-quarter product roadmap covering currency, resilience, security improvements, automation and consumer experience. Own platform lifecycle management across the estate: standard versions, upgrade plans, deprecation/exit strategy, and technical debt prioritization.Shape and priorities demand using transparent criteria (risk reduction, service … KPIs (incident trends, MTTR, change failure rate, platform performance indicators). Drive operational excellence through: Major incident review leadership and root cause elimination Problem management, reliability engineering initiatives and runbook maturity Ensure DR/HA expectations are defined, tested, and evidenced. Success measures (example KPIs): Reduction in high ...

Connect EE. Understanding of synchronous and asynchronous integration patterns. Experience implementing secure and resilient integrations between distributed and mainframe applications. Experience with source management and service management tools such as Endevor, Jira, and ServiceNow (SNOW). Strong troubleshooting, analytical, and problem‐solving skills. Excellent written and verbal … Tivoli Workload Scheduler). Experience working in Agile delivery environments. Banking or Financial Services industry experience. Exposure to enterprise architecture, integration governance, and API management platforms. Mainframe modernization and cloud integration experience would be advantageous Primary Skillset IBM MQ CICS DB2 COBOL z/OS Connect Enterprise Edition ...

compliant with industry standards. They will need to be able to design, implement and maintain OCI infrastructure, specifically platform services like identity and access management, observability, and core infrastructure, including virtual machines, storage solutions and networking components. Responsibilities include technical leadership, architectural reviews, platform support and mentoring junior engineers. … Responsibilities include: Leadership and Team Management Skills (50% of role): Technical leadership – guiding architectural decisions, setting engineering standards, and mentoring engineers. Coaching and talent development – setting objectives, conducting reviews, upskilling engineers, and fostering a culture of continuous learning and improvement. Project and delivery management – prioritizing work, managing resources ...

steps. Maintain real-time situational awareness across all critical services, particularly during overnight batch, replenishment, and early-morning trading readiness windows. Incident & Major Incident Management Act as the on-shift Major Incident Manager, working alongside our partner to drive rapid restoration of service. Make judgement calls on escalation — waking … leaders, engaging suppliers, invoking service continuity plans. Own customer, colleague and business impact assessment during incidents, ensuring the right level of response. Monitoring & Event Management Ensure monitoring tools and dashboards are actively used and events acted upon promptly. Identify noise, false positives and monitoring gaps and feed them into ...

complex mainframe environment Perform VTAM PU/LU updates (Additions, Deletions, Changes) including Enterprise Extenders (EE) Implement AT-TLS rules (digital certificate management). Configure and manage IPSEC policies (permit/deny rules, VPN- ipsec tunnels) Trace, Debug and Error Analysis Communicate regularly with technical, applications and operational staff … related software and protocols. Understanding of network security disciplines (IPSec, TLS/SSL, certificates, etc) and how they relate to file transmission. Experience of problem management from initial diagnosis through to resolution. Understanding of the Change Management process. Ability to customize and manage secure ...

technology professionals who are looking to start or progress their career within IT.If you have a keen interest in providing quality customer support, problem solving IT hardware queries and productivity tools support as well as wanting to make a direct impact on your community then this post … would love to hear about it! Experience/Qualifications· An understanding of IT industry best practises and procedures, change, incident, request fulfilment and problem management processes · A good level of Windows operating system experience · Broad technical knowledge of pc's/laptops/peripherals and their architecture ...

Responsibilities Incident & Problem Management Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc Observability and Monitoring Advanced understanding of monitoring ...

contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the caller’s problem or requirement Investigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded … call lists to ensure all calls are being dealt with effectively and according the service standards Supporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise vault, laser forms, AnyConnect, VMware, and Microsoft office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple ...

/OS Connect EE.Understanding of synchronous and asynchronous integration patterns.Experience implementing secure and resilient integrations between distributed and mainframe applications.Experience with source management and service management tools such as Endevor, Jira, and ServiceNow (SNOW).Strong troubleshooting, analytical, and problem-solving skills.Excellent written and verbal communication abilities.Desired QualificationsExperience … such as TWS (Tivoli Workload Scheduler).Experience working in Agile delivery environments.Banking or Financial Services industry experience.Exposure to enterprise architecture, integration governance, and API management platforms.Mainframe modernization and cloud integration experience would be advantageousPrimary SkillsetIBM z/OSIBM MQCICSDB2COBOLz/OS Connect Enterprise Edition (EE)REST APIsEnterprise Integration ArchitectureMainframe ...

delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability to deliver results. … Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects, and global ...