17 of 17 Problem Management Jobs in Yorkshire

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Problem Analyst … We have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous … improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical More ❯

oversee and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams … SLAs. Act as the primary escalation point for complex technical issues before engaging Tier 3 support. Ensure effective incident response, root cause analysis, and problem resolution in alignment with ITIL principles. Work closely with Tier 1 and Tier 3 teams to establish clear escalation and de-escalation pathways. Implement … and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation and self-service improvements with the aim More ❯

Key Responsibilities Solution Development oTranslate complex business requirements and problem statements into scalable robust technical solutions using Control M oDesign develop and optimise workflows to improve efficiency ensuring that technical implementations align with business objectives Feature Evaluation Adoption oTest and evaluate new Control M features and functionalities oIncorporate these … features into value added use cases and drive their adoption across the organisation to enhance operational performance Integration Plug In Management oInstall configure and integrate various Control M Plug Ins eg Databases Application Integrator Managed File Transfer into solution designs oAssess the business value of Control M integrations and … tailored training plans Documentation Troubleshooting oCreate detailed technical documentation and workflow diagrams to support solution design and facilitate knowledge transfer oUtilise strong troubleshooting and problem solving skills to diagnose and resolve production issues related to Control M workflows Qualifications Proven ability to translate complex business requirements into robust technical More ❯

Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address More ❯

technologies such as storage, networks, or Firewalls. Technical Leadership: Serve as a go-to technical escalation point for internal teams, showcasing your expertise and problem-solving abilities. Collaborative Problem-Solving: Work closely with Service Managers and Service Desk Managers to tackle escalated issues, ensuring swift and effective resolutions. … Service Transition: Contribute your technical expertise to exciting transitions, playing a key role in onboarding new clients into Littlefish's portfolio. Incident Management: Monitor and progress incidents, changes, and requests, maintaining high service levels and customer satisfaction. Mentorship: Share your knowledge and experience by coaching and mentoring other team … routing, Firewall, and VPN would be an advantage. Awareness of automation tooling such as Terraform and Bicep would be beneficial. Knowledge of network security management, both on-premises and cloud-based. Demonstrated experience in resolving complex technical issues and incidents, with a clear, evidence-based approach to problem More ❯

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, work as instructed More ❯

IV within Network Operations Support Group is responsible for providing senior level support of the Bank Group network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical … is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader. Support the incident, change and problem management processes. Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services. Help develop team members, provide … for this position. Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include SevOne, Infoblox, ExtraHop, ThousandEyes. Sound second level problem determination and problem source identification skills with regards to the various network technologies utilized within Bank globally. Specific Educational Requirements/Accreditations: • Technology More ❯

and upgrade projects. *Familiarity with Commvault Command Center and other monitoring tools. *Understanding of Commvault licensing and compliance requirements. *Strong documentation (Confluence), analytical and problem-solving skills. *Strong abilities with using the Commvault reporting suite, preferably with knowledge to create custom reports *Must have experience working in a finance … background with adherence to strong change management practices *Should have 8-10 years of experience in Commvault administration. *Understanding of functional requirements and translation of business requirements into technical specifications. *Good understanding of traditional Data Centre architecture as well as automation technologies. *Working Experience in handling and troubleshooting Commvault … solutions. *Experience in working on Commvault data migration and upgrade projects. *Working Experience with Commvault Command Center and other monitoring tools. *Demonstrate analytical and problem management skills. *Ability to coach less experienced staff' LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from More ❯

and upgrade projects. * Familiarity with Commvault Command Center and other monitoring tools. * Understanding of Commvault licensing and compliance requirements. * Strong documentation (Confluence), analytical and problem-solving skills. * Strong abilities with using the Commvault reporting suite, preferably with knowledge to create custom reports * Must have experience working in a finance … background with adherence to strong change management practices Detailed JD: * Should have 8-10 years of experience in Commvault administration. * Understanding of functional requirements and translation of business requirements into technical specifications. * Good understanding of traditional Data Centre architecture as well as automation technologies. * Working Experience in handling and … solutions. * Experience in working on Commvault data migration and upgrade projects. * Working Experience with Commvault Command Center and other monitoring tools. * Demonstrate analytical and problem management skills. * Ability to coach less experienced staff' Please send in your latest CV LA International is a HMG approved ICT Recruitment and More ❯

with Cloud Storage, Big Query and Cloud Logging Container orchestration with K8s, with one or more of GKE, AKS, EKS, and experience with container management tooling Strong experience in development of Object-Oriented code (such as Python, Groovy, and shell scripting) Strong experience with declarative Jenkins pipeline development Designing … branching strategies for declarative pipeline management Familiarity with monitoring tools like Prometheus and Grafana Strong experience with DevOps release principles Experience of problem management and incident support Experience leading a pod Experience of assisting with the grooming and handling of a product backlog Desire to help improve … contribute towards their career development Familiarity with agile scrum processes Cost optimization design for solutions Experience with core technical integrations with security and change management tooling such as SNOW, SAST/DAST tooling Strong communicator and able to interact with a range of stakeholders such as engineering teams and More ❯

tools such as Grafana, ELK, Prometheus, or similar Experience configuring alerting systems and remediating issues using automation or scripts Strong understanding of incident and problem management processes in production environments Familiarity with cloud platforms (AWS, Azure) and CI/CD tooling Track record of coaching and mentoring engineers More ❯

Cloud Storage, Big Query and Cloud Logging Container orchestration with K8s, with on one or more of GKE, AKS, EKS, and experience with container management tooling. Strong experience in development of Object-Oriented code (such as Python and Groovy and shell scripting) Strong experience with declarative Jenkins pipeline development … Designing branching strategies for declarative pipeline management. Familiarity with monitoring tools like Prometheus and Grafana Strong experience with DevOps release principles Experience of problem management and incident support Experience leading a pod Experience of assisting with the grooming and handling of a product backlog Desire to help improve … contribute towards their career development. Familiarity with agile scrum processes Cost optimization design for solutions Experience with core technical integrations with security and change management tooling such as SNOW, SAST/DAST tooling. Strong communicator and being able to interact with a range of stakeholders such as engineering teams More ❯

environment, ensuring it remains up to date, and thoroughly testing all releases before implementation to protect the BAU environment. You will work closely with Problem Management Engineers to address high-volume or high-impact trends across services and devices. This role involves ensuring compliance with policies, handling hard More ❯

Storage, Big Query and Cloud Logging Container orchestration with K8s, with on one or more of GKE, AKS, and EKS, and experience with container management tooling. Strong experience in development of Object-Oriented code (such as Python, Groovyand Shell Scripting) Strong experience with declarative Jenkins pipeline development Designing branching … strategies for declarative pipeline management. Familiarity with monitoring tools like Prometheus and Grafana Strong experience with DevOps release principles Experience of problem management and incident support Experience leading a pod Experience of assisting with the grooming and handling of a product backlog Desire to help improve others within … contribute towards their career development. Familiarity with agile scrum processes Cost optimization design for solutions Experience with core technical integrations with security and change management tooling such as SNOW and SAST/DAST tooling. Strong communicator and being able to interact with a range of stakeholders such as engineering More ❯

Storage, Big Query and Cloud Logging Container orchestration with K8s, with on one or more of GKE, AKS, and EKS, and experience with container management tooling. Strong experience in development of Object-Oriented code (such as Python, Groovyand Shell scripting) Strong experience with declarative Jenkins pipeline development Designing branching … strategies for declarative pipeline management. Familiarity with monitoring tools like Prometheus and Grafana Strong experience with DevOps release principles Experience of problem management and incident support Experience leading a pod Experience of assisting with the grooming and handling of a product backlog Desire to help improve others within … contribute towards their career development. Familiarity with agile scrum processes Cost optimization design for solutions Experience with core technical integrations with security and change management tooling such as SNOW and SAST/DAST tooling. Strong communicator and being able to interact with a range of stakeholders such as engineering More ❯

/Applications Analyst Key Responsibilities: • Providing applications support function for users across a range of business applications • Manage vendor relationship relating to product and problem management • Investigate and provide solutions to errors reported with existing systems Legal Application Support Analyst/Applications Analyst Attributes/Skills: • Proven expertise More ❯

Legal Applications Analyst Key Responsibilities: * Providing applications support function for users across a range of business applications * Manage vendor relationship relating to product and problem management * Investigate and provide solutions to errors reported with existing systems Legal Application Support Analyst/Legal Applications Analyst Attributes/Skills: * Proven More ❯