26 to 42 of 42 Service Management Jobs in Yorkshire

Hybrid Keywords - IT Manager, IT Support Manager, IT Services Manager A global brand based in Bradford is looking for an experienced IT Manager to lead IT operations, infrastructure, and service delivery across their UK region. This is a hands-on leadership role where you'll set strategy, oversee service desk operations, manage IT projects, and ensure our systems … Working closely with senior stakeholders and global teams, you'll manage a talented IT team, drive process improvements, and make sure their technology aligns with business objectives. From vendor management and infrastructure upgrades to implementing ITIL best practices, this role gives you the scope to make a real impact. What you'll be doing: Leading and mentoring a small … team covering IT infrastructure and service desk support. (Windows, Azure, Office 365) Aligning IT systems with business needs, ensuring reliability and security. Driving improvements in IT service delivery and processes. Managing IT projects from concept to completion. Overseeing vendor relationships and contract performance. What we're looking for: Proven experience in IT service management or a More ❯

them into operational and financial models, dashboards, and reports Support total cost of ownership (TCO) analysis and transparency initiatives Communicate findings clearly and confidently to both technical and senior management audiences Track cost-saving benefits and create actionable insights from financial and operational data What Were Looking For: 2+ years' experience in FinOps, with a focus on on-prem … hybrid, or cloud cost management Familiarity with one or more optimisation techniques: software licence reduction, hardware decommissioning, storage/application rationalisation, or compute optimisation Understanding of Technology Business Management (TBM) and internal IT cost recharge models Strong analytical skills with experience using Excel or MS Access for data transformation Knowledge of IT infrastructure including data centres, networks, virtual … environments, and application support Strong organisational, communication, and stakeholder management skills Comfortable presenting to executive-level audiences Team-oriented with an international, collaborative mindset Fluent in English (written and spoken) Nice to Have: Experience with ApptioOne, Power BI, or PowerApps ITIL or Service Management background Understanding of relational databases and SQL Experience working in large, global organisations More ❯

hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is looking for a Major Incident Manager to join our Service Management Office Were looking for aMajor Incident Managerto take charge of critical incidents across our organisation and client base. Youll be the driving force behind the resolution of … major incidents, ensuring minimal disruption and maximum communication. Your main duties will include: Lead the end-to-end management of major incidents across all in-scope organisations. Drive efficiency and effectiveness in the major incident process. Produce and analyse SLA/KPI reports to improve service quality. Facilitate and lead technical and managerial conference calls during incidents. Provide … clear, timely, and accurate client communications. Ensure seamless handover to Problem Management with actionable insights. Maintain and improve major incident processes and documentation. Act as an escalation point and deputy to the Major Incident Manager Lead. Participate in a rota covering core hours and on-call support outside of these times. What are we looking for in the successful More ❯

members, collaborating with stakeholders, and ensuring a seamless transition of projects into business-as-usual operations. This is a fantastic opportunity to join a forward-thinking firm where innovation, service excellence, and professional development are at the heart of what we do. As the Lead Applications Engineer, you will: Oversee daily service monitoring and ensure the integrity and … application support role, including team management. Strong knowledge of cloud and on-premise application support in a Windows-based environment. Experience with Intune/SCCM, Microsoft 365, Azure, and service management tools. Excellent troubleshooting skills and a proactive approach to problem-solving. ITIL Foundation qualification (minimum). Experience working with third-party suppliers and managing change effectively. Demonstratable … up to 10% of your salary with our annual bonus scheme. Minimum of 25 days annual leave plus Bank Holidays per year increasing to 31 days with length of service, with the opportunity to buy/sell up to 5 days holiday per year. Auto enrolled into the workplace pension scheme, and we'll contribute a minimum of More ❯

will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1st line IT support both remotely and on-site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and corporate devices Support Microsoft 365 suite including Teams, SharePoint, and Exchange Manage Active Directory and Microsoft Entra ID (formerly … Azure AD) Oversee device management and security through Microsoft Intune Provide VoIP support (3CX) and assist with basic networking issues (DHCP, DNS, VPN) Support Apple devices, including iPads, MacBooks, and macOS Contribute to hybrid cloud migration projects and internal IT initiatives Participate in the weekend on-call support rota (with allowance) IT Helpdesk Technician Requirements Essential: Previous experience in … IT Support/Helpdesk role Strong knowledge of Windows 10/11 and Microsoft 365 Understanding of Active Directory and Microsoft Entra ID Familiarity with Microsoft Intune for device management and security VoIP (3CX) and basic networking knowledge (DHCP, DNS, VPNs) Ability to support Apple technology confidently Full UK driving licence and own transport Based in or near Harrogate More ❯

is seeking an enthusiastic Assistant Commercial Manager to join their dynamic Modern Workplace team. This is an exciting opportunity to work on multi-million-pound contracts with global Technology Service Providers, influencing the commercial landscape of a major organisation. As an Assistant Commercial Manager, you will: Provide essential support for end-user computing needs within the bank. Deliver timely … compliance with internal governance and external regulations. What We're Looking For: Commercial experience in a large or complex organisation, preferably within IT, technology, or financial services. Demonstrated budget management or budget ownership responsibility, including forecasting and financial reporting. Working knowledge of Power BI Desktop and other analytical tools for producing insights, dashboards, and reports. Strong data analytical skills … manipulate, and present data to support strategic and operational decisions. Familiarity with IT environments, including infrastructure, cloud services, or modern workplace solutions (e.g., Microsoft 365). Experience in contract management, commercial governance, and supplier relationship management. Exposure to sourcing, procurement, or commercial construction is advantageous. Basic working knowledge of DAX, Power Query (M), and Excel (advanced functions). Experience More ❯

IT Managed Services company that supports the Education sector. IT Support Technician - main responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure• To ensure service level agreement standards are met• To promptly complete any admin paperwork and documentation• Keep accurate records of all site information using IT Service Management tools• Promote best More ❯

technologies Knowledge of one or all of the following is extremely beneficial: - F5 Load Balancers/Checkpoint Firewalls, Cisco and HP Wireless/Riverbed WAN accelerators. Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes Degree in Computer Science, Telecommunication or equivalent. If you are SC cleared, live a commutable distance to Hook and are More ❯

requirements of IT for the services provided. They are responsible for creating, improving and optimising value from our suppliers as well as providing assurance, governance and compliance related to service, risk, commercial and cyber. Their actions ensure third party suppliers are governed appropriately, allowing Skipton Building Society to achieve ambitious business and technical goals, while reducing supply chain risk. … If you are passionate about supplier management in the technology space then this could be the role for you. Who Are We? Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have … what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future. You will report into the Senior IT Service Delivery within the IT department, which is part of the broader Technology, Transformation and Resilience function of around 400 technology professionals What's In It For You? Skipton values More ❯

stacks for Web development & software engineering with an ability to cross-train to new technologies and languages. Demonstrable experience in ITIL, ITSM or similar with in-depth knowledge of Service Management tools. Soft Skills: A strong desire to help others by sharing knowledge, peer reviewing, and contributing to technical and process standards Work well within a team, report More ❯

will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Support Technician: Maintenance or repair of system faults Support for the roll-out of installation and commissioning of new systems or More ❯

team to influence product enhancements. What You'll Bring Proven experience in a technical sales-support role within the SaaS industry with domain fintech knowledge. Experience in the Field Service Management or Payments required. Strong understanding of SaaS products, cloud computing, and enterprise software solutions. Fintech/Payments Knowledge: Baseline knowledge of payment processing, special needs/requirements More ❯

to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service More ❯

to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service More ❯

Successful project delivery • Plan and direct the overall project of work through driving a clear vision and goals. • Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. • Successful commercial delivery of projects, within budget and agreed timescales. … Effective management of issues and risks ensuring that options and solutions are validated and the impacts of decisions clearly articulated and understood. • Ensuring deliverables are built to and agreed quality . • Conform to project management standards, champion their use and contribute to their development. • Ability to lead and deliver projects via various methodologies, AGILE/SCRUM, Waterfall, Hybrid. … delivery relevant reporting across the Delivery and Cloud Services Group functions to internal and external parties. • Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management • Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. • Creating and retaining customer engagement throughout the whole project/ More ❯

you! Role Assist with the delivery of ICT Infrastructure whilst working as part of a team and under the supervision of a Senior IT Officer - Infrastructure. Support the ICT service to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or … examples of these issues are slow performance, connection problems, and an inability to access data. Support the team in the support and maintenance of systems, including software maintenance, incident management, testing, and implementation. Participate in the rollout of new technologies and upgrades. Maintain accurate documentation of systems, procedures, and configurations. Provide first-line support to internal users, escalating issues … when necessary. Learn and apply best practices in cybersecurity, data protection, and IT service management. Assist with administrative support relating to the work of the service and help in the delivery of an effective and responsive ICT service. Supporting a high standard of customer care, dealing with customers in person, by email and on the telephone, developing strong More ❯

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational … North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Key Responsibilities: Reporting to and working side by side with Senior Account Managers, you’ll be responsible for driving new business growth by identifying and securing new clients. … our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth More ❯