IDAM objectives in conjunction with the IDAM Architects Management and review of all Identity documentation with consolidation into one strategic storage solution To maintain CMDB & Service Catalogue & technical items relating to IDAM configuration items Drive the IDAM Change Management process, ensuring change control processes are followed, minimising service disruption What More ❯
documentation, and point-to-point circuits, is documented, and configured according to DoD and JSP engineering standards. Develop and maintain the Configuration Managed Database (CMDB) containing infrastructure data supporting relevant IT processes and management practices (e.g., Asset, Incident, Problem, Change, Release, Capacity, Operations, Project, & Security Management) to meet or exceed More ❯
Network Engineer Responsibilities Include: Maintain the configurationmanagementdatabase for the customer's transport network Interact frequently with network an transport services providers to resolve network anomalies and performance issues, as well as to determine future products to meet the customer's strategic initiatives for services Provide engineering for optical More ❯
Network Engineer TS/SCI with CI poly Job Location: Chantilly, VA Responsibilities Include: Maintain the configurationmanagementdatabase for the customer's transport network Interact frequently with network an transport services providers to resolve network anomalies and performance issues, as well as to determine future products to meet the More ❯
Deep understanding of ServiceNow ITOM functionality and how it supports enterprise IT operations Hands-on experience with key ServiceNow modules: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Strong business and operational architecture knowledge, with awareness of cross-functional impacts Expertise in designing and implementing business processes aligned to ServiceNow capabilities More ❯
Deep understanding of ServiceNow ITOM functionality and how it supports enterprise IT operations Hands-on experience with key ServiceNow modules: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Strong business and operational architecture knowledge, with awareness of cross-functional impacts Expertise in designing and implementing business processes aligned to ServiceNow capabilities More ❯
external platforms/data into ServiceNow using best practices. Experience with programming languages such as Java. Preferably experienced with ServiceNow modules like HR, SecOps, CMDB, or Virtual Agent. Experience using ServiceNow Catalog Builder and Flow Designer. Experience working within a DevOps environment, understanding related processes and controls. Strong communication skills More ❯
alignment with ITIL best practices in order to ensure the efficiency of IT operations by optimizing ITSM process governance, managing IT assets through the CMDB, and rigorously monitoring performance indicators (KPIs). Analysis and Improvement of IT Processes: Conduct critical analysis of existing IT processes and identify areas for improvement. … ITIL frameworks. Design and implement optimized IT workflows to enhance the responsiveness and efficiency of IT teams. Management and Evolution of the CMDB (ConfigurationManagementDatabase): Maintain an up-to-date CMDB, ensuring reliable mapping of IT assets. Establish control mechanisms to ensure the accuracy of CMDB data. Collaborate with … technical teams to integrate the CMDB into other ITSM processes (Incident, Change, Problem Management). Supervision of Performance Indicators (KPIs): Define and track relevant KPIs to evaluate the performance of IT processes. Implement dashboards for real-time monitoring of operational metrics. Produce regular reports for management and propose corrective actions. More ❯
cost-reimbursable basis Manage all equipment and systems maintenance support agreements, unless directed otherwise by the ARNG Maintain accurate maintenance agreements information in the CMDB Track, manage, and report equipment warranties and maintenance agreements Requirements: Bachelor's degree in a related field Ten (10) years of prior experience in a More ❯
cost-reimbursable basis Manage all equipment and systems maintenance support agreements, unless directed otherwise by the ARNG Maintain accurate maintenance agreements information in the CMDB Track, manage, and report equipment warranties and maintenance agreements Requirements: Bachelor's degree in a related field Eight (8) years of prior experience in a More ❯
Puppet, AWS Cloudformation, Azure Resource Manager, Google Cloud Deployment Manager etc • Configurationmanagement experience – preferably Ansible but also Chef, Puppet etc • Source control and CMDB – preferably GitHub and Azure DevOps but also SVN, Jira, Confluence • Linux environment experience – Debian-based, Red-Hat based • Cybersecurity practises and frameworks – notably demonstrable experience More ❯
Management to significant issues Following Incident management and Request fulfilment processes Assist with documentation of Service Desk procedures Assist with developing and maintaining ConfigurationManagementDatabase Shadow external suppliers during installations/upgrades Provide planned assistance with IT Projects Provide analysis of Infrastructure and documentation of procedures as required Update More ❯
Management of OS device images for onboarding/provisioning. Management of software deployment updates via Windows/Office Updates. Maintenance of Asset register and CMDB as part of the Change Management process (Configuration Items). Configuring a device so it performs as expected using the bundled operating system, business/ More ❯
the OKTA service for the purpose of authentication and authorisation Set Up Org2org and SCIM Configuration In OKTA Manage designated technical team members Maintain CMDB & Service Catalogue & technical documentation relating to IDAM configuration items Participate in the IDAM Change Management process What you'll need: Certified to OKTA Administrator level More ❯
accordance with existing standards. Ensure orderly termination/disposal of network devices, circuits, and components. Update equipment status in Information Resource Management (IRM) and CMDB and provide decommissioning reports. Establish transition plans to ensure smooth transition of networks, applications, systems, and equipment. Coordinate with JSP Engineers to conduct acceptance tests More ❯
Data sources, Importsets, and transform MAPS Integrationhub ETL Import/Export of data Updatesets Knowledge of ITSM application Incidents Service Catalog Knowledge Change Problem CMDB Experience on Service Operation Workspace Knowledge of employee center Knowledge of flow designer Knowledge of reporting module Experience in creating catalog items Analysis with service More ❯
on-premise infrastructure. Resolving escalated issues within the on-premise infrastructure. Work with the IT Service Desk to support on-premise services. Maintain the CMDB and ensure infrastructure documentation is accurate. Manage and implement patching schedules, ensuring timely updates and security compliance. Stay up to date on the latest technologies More ❯
ServiceNow MID Server Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US The Opportunity: Come join our CACI team More ❯
insight. Ensure quality, interoperability, and usability. Manipulating data within databases and performing analysis of data. Assist in developing and maintaining the ConfigurationManagementDatabase (CMDB) models and defining and mapping IT services. Assist in maintaining the Data Catalog, an extensible metadata platform that provides capability to catalog data sources and … and databases. Experience in developing and maintaining integrations between databases and external systems, troubleshooting integration issues, and ensuring data synchronization Knowledge of configurationmanagement databases (CMDB). Proficiency in SQL and databasemanagement systems, LDAP and table administration, LDAP integration, performance tuning, data modeling, and data security. Proficiency in database … of databasemanagement systems like MySQL or Oracle OPTIONAL SKILLS: Strong analytical and problem-solving skills to identify and rectify data discrepancies within the CMDB Effective communication skills to work with various stakeholders and ensure the accuracy and integrity of CMDB data Knowledge of ServiceNOW Proficiency in Javascript About Avid More ❯
and consistently. The successful candidate will oversee the strategic acceptance, identification, storage, and withdrawal of all supported configuration items from both production and the CMDB platform. Role and Responsibilities This role is within the IT Asset Management team and involves working with other Mastercard functions such as Architecture, Platforms, Portfolio … in ITSM and knowledge of change management processes. Ensuring infrastructure needs for technical assets are accurately captured and governed. Defining KPIs and MPIs for CMDB operations and engaging with senior stakeholders. Possessing administrative expertise in the ITSM platform, BMC Discovery, and API functionalities. Driving continuous improvement on the ITSM platform … high-priority tasks effectively. Experience facilitating communication with stakeholders and customers. Data modeling expertise and experience with reporting tools, KPIs, and MPIs. Background in CMDB orchestration, data consumption, and supply management. Understanding of IT Asset Management, Technology Lifecycles, Change Portfolio, Security systems. Experience with BMC Remedy and integrations. Payments industry More ❯
to, Asset Management, Change Management, and ConfigurationManagement activities, as well as supporting the development, population, maintenance and integrity of a configurationmanagementdatabase (CMDB). Basic Qualifications Bachelor's degree in Science, with 12+ years' experience or Master's degree with 10+ years of experience (additional years of directly More ❯
Administrators' primary role is to survey Innovates estate and ensure that all the organisations assets are recorded and managed in the master asset database (CMDB) The IT Asset administrators will also assist the IT logistics team when required with physical stock control, stock reporting and provision of replenishment services ensuring More ❯
Portfolio management, Resource management definition and setup with practical experiences Good knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…) Experience of integrations with 3rd party tools (scripted APIs and Integration Hub) Excellent knowledge of Workspaces, UI Builder, Flow Designer Additional experience in EAP is More ❯
Portfolio management, Resource management definition and setup with practical experiences Good knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…) Experience of integrations with 3rd party tools (scripted APIs and Integration Hub) Excellent knowledge of Workspaces, UI Builder, Flow Designer Additional experience in EAP is More ❯
Portfolio management, Resource management definition and setup with practical experiences Good knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…) Experience of integrations with 3rd party tools (scripted APIs and Integration Hub) Excellent knowledge of Workspaces, UI Builder, Flow Designer Additional experience in EAP is More ❯