Bolton, Greater Manchester, North West, United Kingdom
In Technology Group Limited
analysing and troubleshooting problems remotely or on-site. Service Level Achievement: Meet customer requirements and SLA targets, monitoring and reporting progress against commitments. Escalation CaseManagement: Ensure rapid resolution of critical incidents with high business impact, keeping stakeholders informed. Customer Interaction: Demonstrate excellent customer care and communication skills more »
department, adult and medical assessment units. Main duties of the job You will be expected to manage a clinical caseload of patients requiring complex casemanagement in order to facilitate early discharge, to promote independence and improve patient health outcomes. The post holder will promote the Homefirst mindset more »
people issues Your skills and experiences: Experienced professional with a deep knowledge of People functional and business matters Experience in trade union environment or casemanagement experience Experience in business partnering roles, with demonstrable influencing and stakeholder management skills Ability to partner with and influence others to more »
and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and casemanagement Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »
and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and casemanagement Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »
and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and casemanagement Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »
Documentation*: Create and maintain documentation related to customer support processes, issue resolutions, and technology mobilisation procedures. *Industry Knowledge*: Leverage knowledge of the outsourced waste management industry to understand and address industry-specific quirks that may contribute to customer issues. Experience *Customer Service*: Proven experience in customer-facing roles, preferably … Savvy*: with a passion for technology and a 'bit of a geek at heart.' Familiarity with mobile applications, integrations, and basic troubleshooting. *Ticketing/CaseManagement*: Familiarity with ticket tracking and basic data analysis. *Industry Experience*: Knowledge of B2B outsourced services is highly beneficial. Skills Key skills that more »
community. What you will be doing The Senior Administrator is responsible for providing a comprehensive business administration service to support the senior substance misuse management across Medway Community Service. The role will be responsible for contributing and monitoring the targets set by Forward, supporting managers with administrative tasks, recording … and the correct attendees are invited. Liaison, where appropriate, with relevant prison departments, including clinical partners. To support with Reception Duties when required. Line management of administrators To work with a variety of systems, including but limited to; Microsoft Excel, Word, Outlook, ILLY CaseManagement System, CJSM more »
knowledge articles on topics where articles do not currently exist. Monitor support cases against SLAs, ensuring GIS meets its service commitments. Provide customer and management reports to support Key Account Managers in their customer-related activities. Support colleagues with their cases and/or testing. Actively learn about GIS … in providing customer support/service to clients. Experience in the industrial inkjet printing market. Experience with software systems used for customer support and casemanagement such as Salesforce or equivalent software platforms Ability to build strong relationships with customers and internal colleagues. Proficient in using Windows PCs more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Meridian Business Support Limited
a small team in providing support as a single point of contact for users of the CareFirst system within Childrens Services. CareFirst is the casemanagement system utilised by social services and communities staff for recording service user information and key performance indicators. Rates of Pay (weekly pay more »
to clients, following defined escalations paths, as appropriate. Resolve support cases and record all actions that lead to resolution at the time, in the casemanagement system. Where senior colleagues delegate tasks to you, carry out, record and report them accordingly. Preparation of end user equipment primarily desktops more »
Crawley, England, United Kingdom Hybrid / WFH Options
Better Days Recruitment
Online) Microsoft Teams (set up and troubleshooting) Strong experience of MS Windows 10/11 Any knowledge or experience of working with I-manage casemanagement system is highly desirable Aderant Handshake (Sharepoint based Intranet) Experience of Active Directory The ability to learn new systems Fast learner and more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Erin Associates
developing an exciting new application that will drive digital transformation. As a Power Platform Engineer, you will support the delivery of an internal business casemanagement solution, developing the appropriate no code/low code solutions to meet the requirements of each part of the solution. You will more »
and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and casemanagement Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »
and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and casemanagement Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »
and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and casemanagement Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »
Remote, Munstone, Herefordshire, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
CareFirst. Experience with C#, SQL, JavaScript or Python Proven track record in designing and implementing social care forms, workflows, and finance procedures within a casemanagement/finance solution. Strong proficiency in system documentation interpretation and creation. In-depth understanding of social care procedures and terminology. Familiarity with more »
Employment Type: Permanent
Salary: £35000 - £45000/annum Up to £45,000 per annum
and auto-coding C/C++ in an embedded real-time environment Data acquisition and analysis tools (e.g Vector toolsuite, INCA) Requirements and test casemanagement tools (e.g DOORS, Jama, Codebeamer, vTest) A practical approach to solving real-world problems What can we offer you? An attractive salary more »
Ashford, Kent, South East, United Kingdom Hybrid / WFH Options
Victim Support
IT skills and know how to use a range of software packages on a PC. Training will be provided in the use of our CaseManagement System. Please see attached Job Description and Person Specification for further details. About Us: Victim Support (VS) is an independent charity providing more »
job outcome targets. To create a culture of continuous improvement, and involve service users in co-producing service developments wherever possible. To complete weekly casemanagement supervision to Employment Specialist (ES). To complete monthly 1:1 supervision with each ES; focusing on well-being and performance, in more »
Birmingham and Solihull Mental Health NHS Foundation Trust
South (Northfield) localities. What we offer at BHM: o A CPD program provided by BABCP accredited trainers who are expert in their field.o Weekly casemanagement supervisiono Fortnightly group clinical skills supervisiono Regular team meetingso Monthly step 2 meetingso Away Dayso Champion roles in LGBTQ, BAME, perinatal, older … newly qualified staff. Great working relationships We foster excellent working relationships with our colleagues across the service at step 2, step 3 and the management team. There is never a short supply of support here at BHM, whether you're in base or working from home there will always more »
to contractual quality standards. This role is a complex and challenging one, as it involves high volume quick turnaround, transactions, policy and system knowledge, casemanagement and call handling. Key Responsibilities: · Support the HR Direct telephone function through responding to calls received from employees and 3rd parties. · As … through maximising performance and providing excellent customer service. · Support internal or strategic projects and “ad-hoc” tasks. · Provide administrative services in respect of Senior Management Function activity including annual fit and proper checks in accordance with contractual agreements. Your Profile: Key skills/knowledge/experience: · Knowledge of MS more »
You would be working as part of an industry leading team, working and leading on various development projects. Experience of developing and coding Proclaim casemanagement systems is essential. The ideal Proclaim Developer will ideally have at least 1 years Proclaim experience. The successful Proclaim Developer will be more »
City of London, London, United Kingdom Hybrid / WFH Options
Morris Legal
CMD, PHR and at final hearing level (although the latter is not essential). You will work from home. We use LEAP cloud-based casemanagement and O365. Remuneration will be by way of a self-employed consultant fee share arrangement. Please apply with your CV together with more »
cutting edge tech combined with AI and Gamification this ground-breaking product will be available to everyone. The Ops Administrator will oversee Calendly Scheduling, casemanagement, reporting, coach administration and ensuring access to coaching training. Skills needed: -2-5 years of experience in an operational role -Strong attention more »