151 to 171 of 171 Customer Engineer Jobs

millions of laptops and servers, and it is especially popular with enterprise IT and security teams. Your primary responsibilities Leverage technical expertise to assist Customer Success and Engineering to refine Fleet's troubleshooting processes and ensure seamless access to documentation and the Fleet repo. Deploy Fleet on your own … in complex environments to gain firsthand insights into the customer experience and proactively identify areas for improvement. Work hand-in-hand with Customer Success by participating in calls with customers to discuss support issues, diagnose challenges, propose solutions, and drive long-term adoption. Be the first line of … defense in customer Slack channels for any reported problems, how-to questions, feature request intake, and bug report filling. Strong attention to detail and can act as an encyclopedia of knowledge about how Fleet works - our customers represent a wide range of needs across many different use cases. Be More ❯

You will need to login before you can apply for a job. Sr. Business Intelligence Engineer, Prime Video Channels - Customer Insights View more categories View less categories Sector Customer Services, Engineering, Media and Publishing Role Professional Contract Type Permanent Hours Full Time DESCRIPTION Come build the future … TV box sets on the Prime Video Store. Prime Video operates in over 200 countries and territories worldwide, in a dynamic environment focused on customer innovation. We are seeking a (Senior) Business Intelligence Engineer (BIE) for our Prime Video Channels (Add-On) business across Europe. The role involves … working closely with business and finance teams to build analytical and machine learning solutions that enhance performance, focusing on customer insights, engagement, and process optimization. The BIE will act as a consultant, providing insights, analysis tools, and actionable learnings to influence strategy and decisions across multiple European territories. Key More ❯

travel to provide hands-on support to complex problems. Tasks & Responsibilities Remotely supporting Instron's field service team internationally on designated products. Reviewing escalated customer issues for designated territories and product lines, providing recommendations for resolution to local and senior management. Representing the Service Department on new product development … and concurrent product support teams, ensuring ongoing improvements and customer satisfaction. Working with and developing new technology for customer and Field Service Engineer support. Visiting customers globally to support local service and sales teams, resolving technical issues, and providing training. Contributing to the company's efforts to … enhance customer satisfaction, reduce costs, and improve quality using specified tools and processes. Providing quick and comprehensive feedback and updates through effective communication. Maintaining accurate call administration and submitting expenses and paperwork as per company requirements. Performing other related duties as specified and agreed. Key Competencies (includes skills) Ability More ❯

to work onsite 4 days per week in the Herndon, VA area. Meet the Team Our Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise … and consulting (that's you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are the customer's trusted advisor and expert, helping the customer understand their network … reduce risks, and take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology. Your Impact As a Consulting Engineer, you will More ❯

to 4 days per week in the Annapolis Junction, MD location. Meet the Team Our Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and … consulting (that's you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are the customer's trusted advisor and expert, helping the customer understand their network, reduce … risks, and take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology. Your Impact As a Consulting Engineer, you will help More ❯

more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. The Customer Success Engineering (CSE) role is a highly technical position that works directly with WalkMe's customers to ensure their success with our platform. The … CSE is responsible for supporting all CS regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value. What you'll own Implement small scope, high impact WalkMe solutions to drive value for at risk or high opportunity customers. Provide technical support for WalkMe products … solutions. Develop and maintain strong relationships with customers, serving as their trusted advisor. Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs. What You'll Need to Succeed Exceptional knowledge and technical aptitude of WalkMe products. Expanded knowledge of More ❯

more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. The Customer Success Engineering (CSE) role is a highly technical position that works directly with WalkMe's customers to ensure their success with our platform. The … CSE is responsible for supporting all CS regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value. What you'll own Implement small scope, high impact WalkMe solutions to drive value for at risk or high opportunity customers. Provide technical support for WalkMe products … solutions. Develop and maintain strong relationships with customers, serving as their trusted advisor. Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs. What You'll Need to Succeed Proven time management skills. Exceptional knowledge and technical aptitude of WalkMe More ❯

Sr. Business Intelligence Engineer, Prime Video Channels - Customer Insights Job ID: Amazon Digital UK Limited Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers … is at the heart of everything we do. If this sounds exciting to you, please read on. We are seeking a (Sr.) Business Intelligence Engineer (BIE) for our Prime Video Channels (Add-On) business across Europe. The team works in a dynamic environment where innovating on behalf of our … business and finance teams building analytical and statistical/machine learning solutions that drive performance improvements for the business. Key focus areas will be customer insights and engagement as well as overall process optimization. You will act as a consultant to the business surfacing deep insights, providing easy to More ❯

You will need to login before you can apply for a job. Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience DESCRIPTION Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations … Engineer to be a part of our global effort to develop and deliver the next generation of world-class technology systems inside our fulfillment centers in Europe. In the Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) organization, we have the unique role and privilege to work backwards from … our customer needs and represent their voice through the entire products' lifecycle (from product development, to deployment, to support & service), embodying Amazon's leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production More ❯

days per week at Military Sealift Command in Norfolk, Virginia. Meet the Team Our Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting … that's you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are the customer's trusted advisor and expert, helping the customer understand their network, reduce risks … and take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology. Your Impact As a Consulting Engineer, you will help drive More ❯

Black River Systems Company, a small, established research-oriented engineering firm headquartered in Utica, NY, is looking for a Customer Service Engineer. We are looking for someone who will be highly motivated, experienced to improve productivity, gather and research data, and improve customer satisfaction. They will be responsible … problem solving skills, concise communication, accurate root cause analysis and persistence to identify and resolve reported issues afield. Their technical expertise will lead the customer service and maintenance team and manage those resources and their execution to KPI's. Responsibilities: • Manage the Help Desk Staff and Cases. • Develop Subject … data and translate their findings into easy-to-understand reports. • Provide a clear picture of the department's operations and ways to improve. • Ensure customer satisfaction within the bounds of the contracts and financial requirements. Position Requirements: • Bachelor's degree in business, management, electrical engineering technology or related field More ❯

responsible for the overall follow-up of a problem : from troubleshooting, via a root cause analysis to the implementation of a solution for the customer, and finally avoiding subsequent faults. In doing so, you will build up a personal long-term relationship with the customers in your region, which … consists of a rather small group of specialists. A visit to the customer is recommended in exceptional cases. You will be responsible for the required administrative case management in a CRM package that acts as a case follow-up and will proactively contribute to updating a knowledge database. If … or online training. You will organise technical seminars for the Field Service Engineers. You will be continuously supported by 12 enthusiastic colleagues in the Customer Support Engineering team working from four locations: Belgium, Malaysia, China and Brazil. You will have the opportunity for internal further training in the field More ❯

3rd Line IT Support Engineer - External customers Location: East Midlands Industry: IT Salary: £40000 - £45000 per annum + Pension, 25 days holiday Posted: 22/07/2024 Description: We have a 3rd Line IT Support role with a UK MSP. We are looking for good all-rounders, engineers … AD, Windows Server, and Firewalls/Security. Responsibilities: Technical expertise in Windows server , Hyper V, Office 365, Azure, Networking, Firewalls Focus on delivering excellent customer service and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server architecture More ❯

growth. We strongly believe that differences make us stronger and welcome all people into our inclusive and diverse culture. We are looking for a Customer Experience & Digital Strategy Expert (f/m/d) to join our E.ON SE team as soon as possible. Your Responsibilities Support the development … and execution of the group-wide customer experience vision for Energy Retail, enabling local units to create best-in-class digital experiences Contribute to designing the tech-enabled customer service strategy, incorporating AI-powered solutions to optimize service channels and improve efficiency Assist in enhancing intelligence and analytics … capabilities to develop a 360 customer view Collaborate with local units to implement digital initiatives in customer experience and service excellence Work closely with deployment teams across countries to ensure optimized installation capacity and a seamless customer experience Facilitate best practice sharing across local units to enhance More ❯

growth. We strongly believe that differences make us stronger and welcome all people into our inclusive and diverse culture. We are looking for a Customer Experience & Digital Strategy Expert (f/m/d) to join our E.ON SE team as soon as possible. Your Responsibilities Support the development … and execution of the group-wide customer experience vision for Energy Retail, enabling local units to create best-in-class digital experiences Contribute to designing the tech-enabled customer service strategy, incorporating AI-powered solutions to optimize service channels and improve efficiency Assist in enhancing intelligence and analytics … capabilities to develop a 360 customer view Collaborate with local units to implement digital initiatives in customer experience and service excellence Work closely with deployment teams across countries to ensure optimized installation capacity and a seamless customer experience Facilitate best practice sharing across local units to enhance More ❯

role providing technical expertise for commercial business activities? Are you a dynamic, pro-active go-getter, happy to jump onto calls or travel to customer sites to promote technology? This Cambridge based company seek a Customer-Facing RF Consultant Engineer to join their commercial team providing key … product demos; collaborating with internal teams to generate data requested by customers; act as point-of-contact for clients; ensure engineering programmes align with customer expectations. Requirements: - Strong communication skills including demonstrable experience in a technical customer-focused role (this should include technical presentations, negotiations, and documentation). … part of the job. On offer is a competitive salary including share option scheme. Keywords: Technical Support, Consultancy, RF Engineering, Semiconductor, Mobile Phone OEMs, Customer-Facing, Worldwide Travel, Cambridge/Hybrid Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right More ❯

development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising — all while keeping things collaborative and fun. What you will be doing and … why it matters As a Principal Engineer at IgluCruise.com, you’ll take technical ownership of the CRM and operations domains , helping to shape the evolution of our enterprise platforms and the seamless integration of business-critical systems. From architecting clean, scalable integrations between internal and external platforms to overseeing … the development of vital applications that power our customer service and operations — your work will be foundational to how we operate and grow . You’ll be at the technical heart of a business that’s transforming how people book cruises online — a sector ripe for innovation and full More ❯

development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising — all while keeping things collaborative and fun. What you will be doing and … why it matters As a Principal Engineer at IgluCruise.com, you’ll take technical ownership of the CRM and operations domains , helping to shape the evolution of our enterprise platforms and the seamless integration of business-critical systems. From architecting clean, scalable integrations between internal and external platforms to overseeing … the development of vital applications that power our customer service and operations — your work will be foundational to how we operate and grow . You’ll be at the technical heart of a business that’s transforming how people book cruises online — a sector ripe for innovation and full More ❯

leaders programme Clearly defined career and training pathways About our exciting opportunity • Provide new installation of ducts, chambers, overhead or underground fibre optic cables, customer termination boxes, and other associated equipment required for installation of new customer connections. • Undertake physical excavation of different surfaces to allow for the … installation of customer connection equipment. • Survey further works and advise on requirements/identification for tree cutting, traffic management, UKPN poles, and other obstacles to successfully connect a customer. • Clear blockages found in customer connection ducting. • Ensure all information and photos are captured on company supplied assets such … IPAF, NRSWA, S7/S8 PIA Qualified (desirable) • At least 1 year's experience working on a fibre network. • Experience gained working in a customer-facing role. • Experience of working on Openreach PIA network. • Knowledge of fibre installation. What happens next? You've done your part by applying, so More ❯

As a Data Engineer on the Data and AI team, you will design and implement robust data pipelines and infrastructure that power our organization's data-driven decisions and AI capabilities. This role is critical in developing and maintaining our enterprise-scale data processing systems that handle high-volume … make an impact on a global scale, please apply! About the team The Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply … Generative Artificial Intelligence (GenAI), Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to customer and associate experiences. BASIC QUALIFICATIONS - 3+ years of data engineering experience - Bachelor's degree in Computer Science, Engineering, or a related technical discipline PREFERRED QUALIFICATIONS - Experience with AWS data services (Redshift, S3, Glue, EMR More ❯

Tenth Revolution Group is a global leader in tech talent solutions, connecting top professionals with cutting-edge companies around the world. We are currently hiring on behalf of one of our key clients - a fast-growing, international technology company for More ❯