101 to 125 of 227 Customer Insight Jobs

impact with a boutique approach. They’re looking for a Senior Digital Strategist to help shape outstanding digital experiences across websites, apps, intranets and portals, all driven by deep customer insight and connected data. What They Do This agency specialises in building exceptional digital platforms, but their real strength lies in connecting every digital touchpoint with data from … channel and department. What You’ll Be Doing As a Digital Strategist , you will Lead strategy across major digital transformation and experience design projects Define and deliver data-led customer strategies across web, mobile, intranet and portal ecosystems Collaborate with UX, technology, data and client teams to shape cohesive, personalised experiences Translate customer data, platform capabilities and business … through complex digital change and help break down internal silos Influence the agency’s broader strategic thinking and positioning What They’re Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity More ❯

re expanding our data and insights capabilities to better understand, serve, and grow our audience community. Role Overview We're looking for a strategic and data-savvy Director of Customer & Audience Insights to lead our understanding of who our users are, what they value, and how we can serve them better. This is a highly cross-functional leadership role … sitting at the intersection of data science, marketing, product, and editorial . You'll oversee customer segmentation, behavioral analytics, retention modeling, and strategic research, translating complex data into actionable insight to fuel decision-making across the business. You'll work closely with marketing, product, editorial, and senior leadership to guide our audience strategy, drive personalized experiences, and maximize … customer lifetime value. Key Responsibilities Lead GB News' customer and audience insight function, developing a deep understanding of viewer behavior, member value, and user journeys. Partner with Data Science and Analytics to design and implement models around segmentation, churn risk, LTV, engagement scoring, and conversion likelihood. Guide research and analysis to support marketing, content, and product teams More ❯

JOB TITLE: Customer Journey Manager, Data - Credit Cards Platform LOCATION: Chester or Manchester HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above About this opportunity The Customer Journey Manager (CJM) is vital for product development, collaborating with the Product Owner and the wider team to understand, measure, and coordinate … Customer Journeys with an emphasis on technology and integration. This specific role is to support the Data team within the Cards Platform. This is a growing, team with a remit to support Acquisition and Customer Engagement targets for the Bank. The CJM is responsible for understanding and optimising the end-to-end customer experience, ensuring customer … Accountabilities Partner with key members of the Credit Card teams and elsewhere to translate business and analytical requirements into GCP data solutions, ensuring they align with our strategic objectives Insight Integration: Play a leading role in making sense of customer insights and incorporating them into prioritisation and design decisions. Cross- Functional Collaboration: Work closely with various functions such More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

Collaborate cross-functionally: Work closely with marketing, commercial to champion flow in addition to engineering, design, data to implement and iterate on new features and product improvements. Garner deep customer insights: Gather insights from merchants and users through regular engagement, surveys, interviews, and A/B testing to understand their needs and pain points. Monitor and analyze key metrics More ❯

Manager to join at an exciting stage of growth. The Role This is a newly created vacancy, where you’ll own the full product lifecycle - shaping the roadmap, gathering customer insight, writing specs, and working closely with cross-functional teams across Development, Sales, and Delivery. You’ll play a central role in delivering complex digital products that include … customer portals, collaboration tools, and enterprise websites. You’ll contribute to go-to-market planning, product marketing and pre-sales when needed. We are seeking someone who: Brings a solid background in technical product management within software Knows how to partner with product marketing and pre-sales to drive results Has taken products from concept all the way through More ❯

Manager to join at an exciting stage of growth. The Role This is a newly created vacancy, where you’ll own the full product lifecycle - shaping the roadmap, gathering customer insight, writing specs, and working closely with cross-functional teams across Development, Sales, and Delivery. You’ll play a central role in delivering complex digital products that include … customer portals, collaboration tools, and enterprise websites. You’ll contribute to go-to-market planning, product marketing and pre-sales when needed. We are seeking someone who: Brings a solid background in technical product management within software Knows how to partner with product marketing and pre-sales to drive results Has taken products from concept all the way through More ❯

Senior Customer Services Analyst (Viator) Oxford, United Kingdom Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore-everything from simple tours to extreme adventures (and all the niche, interesting stuffin between … easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

metrics, running “in-market” experiments Strong knowledge of user research methods, including interviews, usability testing (moderated and unmoderated), survey design, and behavioural analysis Synthesising various data sources, like trends, customer insight, app data, sales data, etc. Proven experience in advocating for user research, helping teams understand and act on participant needs and behaviours Knowledge of competitive analysis and More ❯

and Security Profiles, to ensure appropriate access control and data protection. Platform-Specific Experience Hands-on experience with Dynamics 365 Sales Enterprise, including configuration and usage. Working knowledge of Customer Insights – Journeys, with an emphasis on setup and functional application. Certification Possession of relevant industry-recognised certifications that validate and support the required skill set. More ❯

initiatives aimed at enhancing Bauer Media Audio’s digital footprint. Cross-functional Collaboration: Work closely with representatives from nine markets and cross- functional teams (marketing, content production, technology, and customer insights) to ensure seamless integration of projects. Roadmap Development: Work with the Digital SLT to create and manage detailed project roadmaps, defining clear goals, KPIs, and timelines for successful More ❯

initiatives aimed at enhancing Bauer Media Audio’s digital footprint. Cross-functional Collaboration: Work closely with representatives from nine markets and cross- functional teams (marketing, content production, technology, and customer insights) to ensure seamless integration of projects. Roadmap Development: Work with the Digital SLT to create and manage detailed project roadmaps, defining clear goals, KPIs, and timelines for successful More ❯

initiatives aimed at enhancing Bauer Media Audio’s digital footprint. Cross-functional Collaboration: Work closely with representatives from nine markets and cross- functional teams (marketing, content production, technology, and customer insights) to ensure seamless integration of projects. Roadmap Development: Work with the Digital SLT to create and manage detailed project roadmaps, defining clear goals, KPIs, and timelines for successful More ❯

initiatives aimed at enhancing Bauer Media Audio’s digital footprint. Cross-functional Collaboration: Work closely with representatives from nine markets and cross- functional teams (marketing, content production, technology, and customer insights) to ensure seamless integration of projects. Roadmap Development: Work with the Digital SLT to create and manage detailed project roadmaps, defining clear goals, KPIs, and timelines for successful More ❯

initiatives aimed at enhancing Bauer Media Audio’s digital footprint. Cross-functional Collaboration: Work closely with representatives from nine markets and cross- functional teams (marketing, content production, technology, and customer insights) to ensure seamless integration of projects. Roadmap Development: Work with the Digital SLT to create and manage detailed project roadmaps, defining clear goals, KPIs, and timelines for successful More ❯

Partners, forming a bid leadership team to drive opportunities forward. Influence and collaborate with Made Tech's wider leadership team to ensure bids align with our ethos, strengths and customer insight. Be accountable for building, directing and managing the matrixed teams that support individual responses. Take ownership of planning activity and building timelines for the bid, holding team members More ❯

deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS. ZS's Digital Customer Experience Practice is responsible for defining commercial excellence strategies and tactics to enable Pharma clients engage with different customer groups such as patients, HCPs and elevate the customer experience. We combine marketing and digital strategy with analytics and tech enablers to enhance customer experience and drive sales impact. Digital Customer Experience - Manager The successful candidate will work with other practice areas and capabilities with ZS to design and implement integrated customer engagement strategies to deliver a seamless experience across digital and in person channels. … A key focus of this role will be helping clients reimagine their operating model, embed CX strategy in their Brand Planning, think strategically and tangibly on customer journey mapping and design, ensuring every touchpoint is aligned with customer needs and organizational objectives. What You'll Do Assess digital maturity of an organization through stakeholder interviews, discovery, and benchmarks. More ❯

platform supports enterprise leaders like Walmart, Johnson & Johnson, Apple, Hasbro, and ExxonMobil in their transformation journeys. We are now expanding in the UK market and are looking for a Customer Success Manager to join our team. This is a high-impact role where you'll be at the forefront of helping customers achieve success with Neptune Software, while also … driving upsell and cross-sell opportunities through consultative engagement. You'll work closely with Sales, Product, Solutions, and Services teams to deliver value and represent the voice of the customer internally. This is the perfect role for someone who is passionate about customer outcomes, thrives in dynamic environments, and wants to shape the future of Customer Success … the role is remote-friendly, we also have an office in London for collaboration and optional in-person work. Responsibilities Understand and articulate what success looks like for each customer, mapping outcomes and business value Identify growth opportunities within accounts and work jointly with Sales to shape and close expansion deals Promote and deliver our monetized High Touch Customer More ❯

ideally in fast-paced, product-led environments. A mix of visionary and operator - you see the big picture but don't shy away from the details. Equally strong in customer insight and commercial acumen. You deeply understand user problems and how to build a sustainable business around solving them. Comfortable navigating ambiguity and complexity - you bring clarity, focus More ❯

. In this role, youll support the development of data strategies, improve governance and data quality, and help clients adopt AI and automation to enhance reporting, risk management, and customer insights. Youll collaborate closely with teams, contribute to transformation projects, and build strong client relationships. What youll need: 24 years experience in financial services or consulting (banking/insurance More ❯

. In this role, youll support the development of data strategies, improve governance and data quality, and help clients adopt AI and automation to enhance reporting, risk management, and customer insights. Youll collaborate closely with teams, contribute to transformation projects, and build strong client relationships. What youll need: 24 years experience in financial services or consulting (banking/insurance More ❯