101 to 125 of 372 Customer Insight Jobs

Be Doing Own & Drive Product Strategy Define and communicate a compelling roadmap aligned with business goals Translate long-term company strategy into short- and medium-term product priorities Deepen Customer Insight & Market Fit Set up scalable product discovery frameworks and continuous customer insight programs Drive experimentation and research that fuels product-market fit and innovation Deliver … Proven track record of defining and executing You understand how to align product direction with financial goals and broader business objectives. Data-Informed Decision Maker - Skilled at leveraging data, customer insights, and competitive intelligence to guide product priorities. Comfortable working with tools like SQL, Mixpanel, Amplitude, or Looker. Strong Business Acumen - You understand unit economics, pricing models, cost structures … designed and implemented scalable product processes that support discovery, delivery, and iteration in fast-paced environments. Cross-Functional Leader - You collaborate seamlessly across Product, Design, Engineering, Sales, Marketing, and Customer Success. You can rally teams and stakeholders around a shared vision and drive execution forward. Customer-Centric - Deep discovery expertise with a passion for uncovering user pain points More ❯

alignment with group objectives and client needs.* Own product performance-tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution.* Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions.* Shape product roadmaps that deliver both short-term value and long-term differentiation-balancing ambition with feasibility.* Work … well-maintained and clearly prioritised backlog that delivers value early and often.* Champion simplicity and usability-ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas.* Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making.* Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? * Proven experience owning digital products in a tech-enabled or service-oriented environment.* A commercially minded product thinker who blends customer empathy with business acumen.* Strong strategic capability, combined with hands-on delivery experience.* Excellent communication and stakeholder management skills-able to influence at all levels.* Comfort working in environments More ❯

alignment with group objectives and client needs.* Own product performance-tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution.* Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions.* Shape product roadmaps that deliver both short-term value and long-term differentiation-balancing ambition with feasibility.* Work … well-maintained and clearly prioritised backlog that delivers value early and often.* Champion simplicity and usability-ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas.* Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making.* Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? * Proven experience owning digital products in a tech-enabled or service-oriented environment.* A commercially minded product thinker who blends customer empathy with business acumen.* Strong strategic capability, combined with hands-on delivery experience.* Excellent communication and stakeholder management skills-able to influence at all levels.* Comfort working in environments More ❯

alignment with group objectives and client needs. * Own product performance-tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. * Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. * Shape product roadmaps that deliver both short-term value and long-term differentiation-balancing ambition with feasibility. * Work … well-maintained and clearly prioritised backlog that delivers value early and often. * Champion simplicity and usability-ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas. * Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making. * Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? * Proven experience owning digital products in a tech-enabled or service-oriented environment. * A commercially minded product thinker who blends customer empathy with business acumen. * Strong strategic capability, combined with hands-on delivery experience. * Excellent communication and stakeholder management skills-able to influence at all levels. * Comfort working in environments More ❯

alignment with group objectives and client needs. * Own product performance-tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. * Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. * Shape product roadmaps that deliver both short-term value and long-term differentiation-balancing ambition with feasibility. * Work … well-maintained and clearly prioritised backlog that delivers value early and often. * Champion simplicity and usability-ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas. * Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making. * Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? * Proven experience owning digital products in a tech-enabled or service-oriented environment. * A commercially minded product thinker who blends customer empathy with business acumen. * Strong strategic capability, combined with hands-on delivery experience. * Excellent communication and stakeholder management skills-able to influence at all levels. * Comfort working in environments More ❯

alignment with group objectives and client needs.* Own product performance-tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution.* Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions.* Shape product roadmaps that deliver both short-term value and long-term differentiation-balancing ambition with feasibility.* Work … well-maintained and clearly prioritised backlog that delivers value early and often.* Champion simplicity and usability-ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas.* Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making.* Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? * Proven experience owning digital products in a tech-enabled or service-oriented environment.* A commercially minded product thinker who blends customer empathy with business acumen.* Strong strategic capability, combined with hands-on delivery experience.* Excellent communication and stakeholder management skills-able to influence at all levels.* Comfort working in environments More ❯

alignment with group objectives and client needs. * Own product performance-tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. * Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. * Shape product roadmaps that deliver both short-term value and long-term differentiation-balancing ambition with feasibility. * Work … well-maintained and clearly prioritised backlog that delivers value early and often. * Champion simplicity and usability-ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas. * Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making. * Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? * Proven experience owning digital products in a tech-enabled or service-oriented environment. * A commercially minded product thinker who blends customer empathy with business acumen. * Strong strategic capability, combined with hands-on delivery experience. * Excellent communication and stakeholder management skills-able to influence at all levels. * Comfort working in environments More ❯

journeys. ? This approach will include understanding how existing customers use the extranet and public website estate. ? Roll-out of a comprehensive approach to event and conversion tracking for core customer audiences across websites and extranet platform using GTM. ? Working with local marketing teams to implement call tracking technologies such as ResponseTap and Google Call Tracking. ? In conjunction with the … include the development of custom KPIs, dashboards and reports through the implementation of scripts. ? Maintenance of country-specific PPC optimisation scripts to enable continuous status reporting through automation. ? Provide customer insights to assist in the development of content marketing plans to target and convert the most profitable customers. ? Assist in the management of PPC and SEO campaigns to help … 3rd party applications. ? Demonstrable experience at devising and implementing scripts to automate manual processes for large datasets. ? Hand’s on PPC and SEO experience in monitoring and targeting core customer audiences to increase acquisition. ? Highly numerate and analytical, able to work with large amounts of data to extract clear customer focused insights. ? Excellent communication skills with experience of More ❯

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalised marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest-growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over … but also support our US expansion plans and help us win there. As a Business Data Analyst, you will work in the Retail Strategy team, reporting to the Chief Customer Officer, and will collaborate with other client-facing teams such as Customer Success, Marketing, Sales, and with the senior management team to deliver data-driven insights. You'll More ❯

involve empowering our customers with innovative tools for investment tracking, portfolio monitoring, and data analytics, thereby enabling them to make faster, smarter decisions. Specifically, you will serve as a customer-centric product manager for our new Company KPI product, promoting the product development lifecycle from discovery to delivery. Job Responsibilities: Build and maintain product roadmap aligning with business goals … and customer needs Gather insights from user research, customer feedback, market research and internal stakeholders Prioritize user needs, test ideas, and turn them into effective solutions with strong product sense and attention to detail Work with data operations organization to develop new data processing solutions Become an expert in understanding Aumni's data models Use data-driven insights … and concise manner to a variety of audiences Work closely with engineering, design, and marketing to drive product development and ensure successful launches Conduct user interviews and collaborate with customer-facing teams to gain customer insight Translate research and feedback into insights that drive an actionable product roadmap Gain a deep understanding of Venture Capital and Private More ❯

of weekly active customers, we are the no.1 travel app among train travelers across Europe. We are now looking for a Product Manager to lead our focus on the customer travel experience - ensuring we enable customers to adjust their booking, change their plans, understand key insights and possible disruption that could affect their journey, give them solutions to any … ambitious, market-leading tech organization, then this is for you! In this role as the Product Manager for Travel at Trainline, you will Take on Product Leadership for our customer Care experience within our Travel& Disruptions team, from the moment of purchase through to managing your journey and getting to your destination Be responsible forthe strategy and the day … Backend, Mobileand ML/AI engineers Have dedicated partners from the Data team, to help create an experience powered by data, the Design team, to help create a rich customer experience that meets customer needs, and the Brand team, to help take the product to market successfully Be accountable for changing the way customers travel by train, and More ❯

role supports the Head of Ecommerce and plays a key part in maintaining and optimising website performance. Based in Haywards Heath, the Ecommerce Assistant collaborates across the product, marketing, customer service, and development teams to deliver a high-quality user experience. Website Maintenance & Optimisation Regularly review and optimise website content, ensuring all information is accurate, timely, and aligned with … usability and conversion rates. Content & Merchandising Manage content uploads for landing pages, banners, promotional campaigns, and blog content across the site. Visually merchandise product categories based on performance data, customer insights, and seasonal trends. Own the search and merch platform including rule creation and implementation. Collaborate closely with the product and marketing team to ensure timely and accurate product … team to ensure paid channels are aligned to trading plan with a tailored landing page strategy. Performance Analysis & Reporting Utilise Google Analytics and other analytics tools to regularly review customer behaviour, site performance, and identify opportunities for improvement. Contribute to the preparation of weekly and monthly ecommerce performance reports, providing actionable insights. Customer Experience Work closely with Customer More ❯

role supports the Head of Ecommerce and plays a key part in maintaining and optimising website performance. Based in Haywards Heath, the Ecommerce Assistant collaborates across the product, marketing, customer service, and development teams to deliver a high-quality user experience. Website Maintenance & Optimisation Regularly review and optimise website content, ensuring all information is accurate, timely, and aligned with … usability and conversion rates. Content & Merchandising Manage content uploads for landing pages, banners, promotional campaigns, and blog content across the site. Visually merchandise product categories based on performance data, customer insights, and seasonal trends. Own the search and merch platform including rule creation and implementation. Collaborate closely with the product and marketing team to ensure timely and accurate product … team to ensure paid channels are aligned to trading plan with a tailored landing page strategy. Performance Analysis & Reporting Utilise Google Analytics and other analytics tools to regularly review customer behaviour, site performance, and identify opportunities for improvement. Contribute to the preparation of weekly and monthly ecommerce performance reports, providing actionable insights. Customer Experience Work closely with Customer More ❯

of outpacing market growth. This leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. The leader must possess a keen … understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer experience). Ensure sales coverage aligns and is established to execute on strategy, and effectively … manage resource utilization to help maximize revenue. Build and develop the capabilities of customer service, account managers, field application engineers, sales managers & key account managers to execute on the go-to-market strategy. Develop initiatives and localized teams to target improved customer service levers to meet required customer scorecard performance & customer satisfaction. Build strategic, executive level More ❯

who analyze big data, provide analytics and insights as well as build models and algorithms that power product for personalized experiences. DISCO CPT team focuses on accelerating Amazon Music customer growth by empowering Product teams to make sound, customer-centric decisions through data and insights. We build data pipelines, self-service analytics, insights and dashboards, deliver engagement and … into a fast-paced, dynamic and fun environment. Key job responsibilities - Working with product management and engineering to identify and scope data aggregations that facilitate analysis of most common customer behavioral questions. - Partnering with our Data Engineering team to enhance data infrastructure, data availability, and broad access to customer insights made available through . - Join large and growing … product and marketing strategy. - Defining and developing tests to identify the best way to reach, convert, and retain customers. - Reporting to senior leadership and the team at large, on customer, product and customer insights and trends. - Proactively developing new metrics and studies to quantify customer behavior. - Combining online web customer behavior and offline customer attributes More ❯

Senior Market Researcher (12 Month Fixed Term Contract) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, enables businesses to deliver always-on, impeccable customer service and transform their customer experiences. … Fin can be integrated with our Helpdesk to form the Intercom Customer Service Suite, which offers AI-enhanced support for complex or high-touch queries requiring human intervention. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets new standards in customer service. We value pushing boundaries, building swiftly and intensely, and delivering exceptional value … quantitative and qualitative data to derive actionable insights about our customers, products, sales, marketing efforts, and overall business performance. This understanding is deeply integrated across the company to improve customer outcomes. Team RAD focuses on high-impact initiatives that significantly influence our products, customers, and business growth. You will own and lead research projects from inception to completion, driving More ❯

one of the world's most trusted providers of data quality and compliance solutions, is looking for an Application Support Analyst (Software Support Analyst) to join our fast-growing Customer Success team in London, UK. You will utilize your language, interpersonal, and analytical skills to build relationships with clients and troubleshoot tier I and II technical issues. About us … We are consistently named a Top Workplace, with a reputation for superior customer satisfaction and scalable solutions. Our product, FinScan, is used in over 60 countries to identify money laundering and terrorist financing threats, helping to keep everyone safer. What you will be doing As an Application Support Analyst, you will use problem-solving, communication, and SQL skills to … and system functionality, integrations, and feature adoption issues. Creating and developing SQL scripts and custom software processes. Collaborating with other teams to identify and resolve issues quickly and provide customer insights for bug fixes and new features. What makes this role interesting : You will encounter diverse challenges daily, enabling continuous skill growth. Opportunities include: Performing simple product installations, leading More ❯

directly to the Chief Marketing Officer, you will play a pivotal role in shaping how we bring our stablecoin and payments products to market, drive adoption, and share compelling customer stories. You will be responsible for developing go-to-market (GTM) strategies, crafting value propositions and messaging, enabling our commercial teams, and feeding customer insights back into the … business. This role requires a strategic thinker who is also an effective doer - someone comfortable working cross-functionally across marketing, product, sales, and customer success to drive measurable impact. You'll be expected to raise the bar in how we communicate value to customers and position BVNK within a competitive, fast-evolving category. Key Areas of Responsibilities: Product GTM … marketing, sales, and account management to define launch goals, timelines, and key activities. Build and maintain a forward-looking launch calendar to ensure cross-functional alignment. Track launch performance, customer engagement, and internal enablement metrics; feed insights into future launches. Create scalable playbooks and documentation to support lifecycle product marketing as BVNK grows. Develop high-impact sales enablement materials More ❯

directly to the Chief Marketing Officer, you will play a pivotal role in shaping how we bring our stablecoin and payments products to market, drive adoption, and share compelling customer stories. You will be responsible for developing go-to-market (GTM) strategies, crafting value propositions and messaging, enabling our commercial teams, and feeding customer insights back into the … business. This role requires a strategic thinker who is also an effective doer - someone comfortable working cross-functionally across marketing, product, sales, and customer success to drive measurable impact. You'll be expected to raise the bar in how we communicate value to customers and position BVNK within a competitive, fast-evolving category. Key Areas of Responsibilities: Product GTM … marketing, sales, and account management to define launch goals, timelines, and key activities. Build and maintain a forward-looking launch calendar to ensure cross-functional alignment. Track launch performance, customer engagement, and internal enablement metrics; feed insights into future launches. Create scalable playbooks and documentation to support lifecycle product marketing as BVNK grows. Develop high-impact sales enablement materials More ❯

users from uncertainty to clarity whilst inspiring, motivating and enabling customers to build the retirement that they want. Job Role Accountabilities: Drive forwards the vision & roadmap, ensuring it meets customer needs and drives high engagement. Work collaboratively with designers, developers, content creators, and behavioural experts to build a highly interactive and inspiring product experience. Develop and refine user stories … acceptance criteria, and backlog items, prioritising features that deliver maximum customer value. Champion customer insights, using data and research to continuously refine the product. Collaborate with marketing and engagement teams to drive adoption and usage. Experiment with AI-driven tools, gamification, and social features to enhance engagement. Ensure a seamless integration with other key propositions, such as financial … having the persistence to see a job through to conclusion Experience Experience as a Product Owner or Product Manager, ideally within a digital consumer product. A deep understanding of customer engagement and experience design - you know how to inspire, motivate, and drive action. Proven experience taking digital products from concept (0) to launch (1), including defining MVPs, validating assumptions More ❯

crucial role in shaping the future of our product, reporting directly to the VP of Product. You'll bring a strategic mindset and a strong execution focus, ensuring that customer needs translate into impactful product decisions. You'll spend time speaking with customers, understanding their challenges, and turning insights into well-scoped, high-quality features. You'll work closely … deliver exceptional value to our customers. Collaborate with the development team: You'll be the bridge between our customers and our development team by representing the voice of the customer throughout the build process. Champion the product: As a product champion, you'll collaborate closely with our product marketing and customer success teams. Together, you'll coordinate effective … product launches, ensuring that our messaging resonates with our customers and drives adoption. Who You Are You think from a customer's point of view and are relentless in understanding their challenges, needs, and workflows. You have a deep understanding of the recruitment industry or B2B SaaS startups, allowing you to hit the ground running without a steep learning More ❯

cross-functional collaboration and consultative engagement, we work backwards from our customers' hardest challenges to drive integrated solutions that unlock transformational value. Our initial focus is on enabling joint customer success through the integrations with IBM Hybrid Cloud, Security and AI solutions. Over time, this team will define and deliver scalable field plays and reference architectures that span the … to market. You will operate at the intersection of technology and business, translating technical capabilities into value propositions, driving field enablement, and orchestrating go-to-market programs that accelerate customer adoption. In this role, you will: Drive Strategic GTM Motions: Define and lead comprehensive go-to-market strategies that commercialize technical solutions and showcase the business value of HashiCorp … and competitive positioning that resonates with enterprise decision-makers. Bridge Business and Technology: Work closely with Advanced Solutions Architects to ensure technical solutions are positioned effectively and address tangible customer business challenges. Orchestrate Field Enablement: Develop sales plays, market messaging, and customer-facing assets that equip field teams to effectively position and sell integrated solutions at scale. Drive More ❯

capabilities. As the sole provider of Salesforce DevOps rooted in true DevOps best practices, we're looking for a passionate individual who can translate complex technical features into compelling customer-centric stories, drive strategic product launches, and ultimately, accelerate our market leadership. If you're eager to influence the future of Salesforce development and thrive in a fast-paced … impactful sales collateral decks, product demos, competitive battle cards, and delivering effective training. Uncover Market Opportunities: Through thorough market research and competitive analysis, you will identify key market trends, customer needs, and opportunities for product growth, directly influencing product strategy and development. Optimise Marketing ROI: You will track and analyse the performance of product launches and product marketing-led … Functional Collaboration: You will work closely with product managers, sales, engineering, and other marketing team members, building strong relationships and ensuring seamless collaboration and execution of marketing plans. Champion Customer Insights: In partnership with product management, you will work together to undertake customer research to shape positioning, messaging, and marketing strategies. You will ensure our products and marketing More ❯

realize their greatest potential. Title and Summary Manager, Product Management The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end … solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. This role will join the Safety Net Product team. Safety Net leverages the Mastercard network to identify and limit issuer and acquirer losses from large-scale fraud attacks-providing a secondary layer of defense independent from customer … on multiple criteria while also alerting acquirers of suspect transactions. By monitoring the network on a global scale, Safety Net identifies and limits the impact of cyber attacks if customer or processor systems are breached-helping to minimize their financial and reputational impact. Role: • Drive product innovation by identifying new opportunities and translating them into actionable product requirements. • Collaborate More ❯

team. As the sole provider of Salesforce DevOps rooted in true DevOps best practices, we're looking for a passionate individual who can translate complex technical features into compelling customer-centric stories, drive strategic product launches, and ultimately, accelerate our market leadership. We are particularly interested in candidates who have experience working with a diverse collection of products and … impactful sales collateral decks, product demos, competitive battle cards, and delivering effective training. Uncover Market Opportunities: Through thorough market research and competitive analysis, you will identify key market trends, customer needs, and opportunities for product growth, directly influencing product strategy and development. Optimise Marketing ROI: You will track and analyse the performance of product launches and product marketing-led … Functional Collaboration: You will work closely with product managers, sales, engineering, and other marketing team members, building strong relationships and ensuring seamless collaboration and execution of marketing plans. Champion Customer Insights: In partnership with product management you will work together to undertake customer research to shape positioning, messaging, and marketing strategies. You will ensure our products and marketing More ❯