26 to 50 of 197 IT Services Manager Jobs

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the … may occur out of hours. Manage the escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and … should demonstrate the ability to anticipate and address customer needs and concerns proactively. Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided. Excellent delegation skills, negotiation skills and strong people management skills. Desirable Bachelor’s degree in information technology, Computer Science, or a related field. Industry certifications More ❯

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the … may occur out of hours. Manage the escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and … should demonstrate the ability to anticipate and address customer needs and concerns proactively. Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided. Excellent delegation skills, negotiation skills and strong people management skills. Desirable Bachelor’s degree in information technology, Computer Science, or a related field. Industry certifications More ❯

What You'll Be Working On: ️ Leading and managing the end-to-end IT service delivery for internal and external clients ️ Ensuring IT services are delivered in accordance with SLAs, KPIs, and industry best practices ️ Overseeing incident, problem, and change management processes to ensure high-quality service levels ️ Managing relationships with key stakeholders and acting … implementing strategies for optimizing IT operations ️ Ensuring compliance with ITIL framework and best practices What We're Looking For: ️ Proven experience as an IT Service Manager or in a similar IT service management role ️ Strong understanding of ITIL practices and service management processes ️ Excellent leadership, communication, and customer service skills ️ Experience managing … third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯

IT Service Manager 12 months FTC £46,735 - £55,755 Overview: The IT Service Manager will oversee the delivery and management of IT services within the professional services sector of the university. This role is pivotal in ensuring that the IT infrastructure supports the academic and … administrative functions effectively, enhancing the overall user experience for staff, faculty, and students. Responsibilities Service Management: Lead the management of IT services specifically within the professional services sector, ensuring alignment with the overall service management strategy to ensure high-quality service delivery and support for professional services. Incident and Problem Management: Collaborate with Incident Manager to address incidents and problems specific to professional services, helping to coordinate, communicate, and ensure minimal disruption to university operations. Project Management: Work closely with the Delivery function to support the successful delivery of IT projects within the professional services sector, including support in planning, execution, transition, and in-place monitoring. Stakeholder Engagement: Collaborate More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We are seeking an experienced Service Operations Manager to oversee the day-to-day operations of our IT Services. This pivotal role will ensure the availability and reliability of all IT systems while setting … the direction for our 1st and 2nd Line Support functions. If you are passionate about service excellence and have a proven track record in IT operations management, we want to hear from you! Benefits of a career with Rexel: Performance related bonus scheme 25 days annual leave plus bank holidays - with more for long service Private medical insurance … and Coaching: Provide feedback and support to team members through performance management practices, fostering skill development and continuous improvement. Monitoring and Reporting: Measure the effectiveness of IT services using the ITSM Toolset (Ivanti Neurons), focusing on customer satisfaction and productivity. Vendor Management: Collaborate with third-party vendors to ensure service level agreements (SLAs) are met and proactively More ❯

IT Infrastructure & Service Delivery Manager On-site | £50,000–60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment? Excellent opportunity for an … experienced IT Infrastructure & Service Delivery Manager to lead a global IT support function. You’ll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You’ll Do: Lead a global IT service desk team … Coach and develop junior IT staff — technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects — from scoping to More ❯

IT Infrastructure & Service Delivery Manager On-site | £50,000–60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment? Excellent opportunity for an … experienced IT Infrastructure & Service Delivery Manager to lead a global IT support function. You’ll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You’ll Do: Lead a global IT service desk team … Coach and develop junior IT staff — technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects — from scoping to More ❯

IT Infrastructure & Service Delivery Manager On-site | £50,000–60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment? Excellent opportunity for an … experienced IT Infrastructure & Service Delivery Manager to lead a global IT support function. You’ll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You’ll Do: Lead a global IT service desk team … Coach and develop junior IT staff — technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects — from scoping to More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK … IT Operations Team to align with broader IT strategies and standards. Key Responsibilities: Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders. Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals. Proactively prepare and support meeting rooms, ensuring AV equipment, conferencing More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK … IT Operations Team to align with broader IT strategies and standards. Key Responsibilities: Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders. Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals. Proactively prepare and support meeting rooms, ensuring AV equipment, conferencing More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK … IT Operations Team to align with broader IT strategies and standards. Key Responsibilities: Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders. Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals. Proactively prepare and support meeting rooms, ensuring AV equipment, conferencing More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK … IT Operations Team to align with broader IT strategies and standards. Key Responsibilities: Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders. Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals. Proactively prepare and support meeting rooms, ensuring AV equipment, conferencing More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK … IT Operations Team to align with broader IT strategies and standards. Key Responsibilities: Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders. Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals. Proactively prepare and support meeting rooms, ensuring AV equipment, conferencing More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK … IT Operations Team to align with broader IT strategies and standards. Key Responsibilities: Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders. Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals. Proactively prepare and support meeting rooms, ensuring AV equipment, conferencing More ❯

/flex . We give you a world of potential Computershare has an exciting opportunity for a passionate, driven and enthusiastic individual to join our team as an IT Service Delivery Manager. Computershare is going through a time of growth and transformation, and this is your opportunity to jump in and get involved. A role you will love … We’re seeking a motivated and enthusiastic individual who has a passion to improve processes. As an IT Service Delivery Manager, you will play a key role in developing excellent working relationships with key stakeholders and business users, driving the brand of Global IT Service Management. The role provides great exposure to the global … to improve Service Availability and minimise repeat issues. Define, manage and maintain Service Management policies and processes, driving efficiency and effectiveness. Contribute to a Globally consistent approach to IT Service Management in line with industry best practice. Contribute to reporting of the IT service and the performance to agreed KPIs & Service Levels. What will you bring More ❯

Transition, you will play a key role in providing leadership, guidance, and structure to both Business Stakeholders and Technology Service Partners, ensuring the delivery of exceptional IT services that enhance our customer experience. As part of a transformation programme into a standalone PLC business, this is a great time to join us and be part of a … are more than the nation’s favourite DIY store, we are a growing multichannel organisation, with a strong culture of authenticity and innovation. Key Responsibilities Manage IT services across the entire lifecycle for your assigned business area, ensuring they align with business needs and operational requirements. Act as the Subject Matter Expert (SME) for your service portfolio … providing guidance and oversight. Monitor and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring performance targets are met and services remain supportable and maintainable. Oversee change management to ensure system stability and service availability are maintained, particularly within your business area. Develop and nurture relationships with Suppliers and Partners to continuously improve service performance, collaboration, and More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. IT Workplace Services Manager • Newly created role, an opportunity to lead the roadmap of all end user services • Play a pivotal role in integrating technology and workplace services to enhance the employee experience … and 20% in Stratford-upon-Avon - we're open to discussing what this might look like for you. About the role Are you passionate about integrating technology and workplace services to enhance the employee experience? As a Workplace Services Manager, you will play a pivotal role in ensuring seamless technology integration and exceptional service delivery. This … the future of workplace technology at NFU Mutual. At the heart of this role is a unique chance to take ownership of a wide spectrum of IT services-from end-user devices and corporate printing solutions to Microsoft 365 applications-ensuring seamless service delivery and an exceptional digital experience across the business. You will be pivotal to More ❯

entrepreneurially-spirited and high‐growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We’ll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us … us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you’ll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we … senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. In this role you will act as a direct liaison between the Business and BDO IT Department, being accountable for service level More ❯

a crucial role in our mission, supported by our multicultural, customer-centric global team, with opportunities for professional development. National Grid is hiring a Senior IT Service Manager as part of our Engineering Function. This position can be located in Warwick or London - We offer hybrid/flexible working opportunities. Job Purpose As a Senior IT Service Manager, you will be responsible for our global Public Cloud Platform Service & Operations, that provide advanced technical support to internal customers and contributing to the delivery of scalable tools that enhance operational efficiency. This role utilizes a combination of business and technical expertise to develop an operations strategy and drive continuous improvements based on user … Science, Information Technology, or related field AND 7+ years technical experience in software engineering, network engineering, service engineering, or systems engineering. Proven experience as an IT Service Manager or similar role in a software development setting. Understanding of software development life cycle (SDLC) and agile methodologies. Expertise in cloud technologies like Azure. Ability to develop and More ❯

IT Services Manager Evesham – Hybrid working – Evesham office 3 days a week Our client is a market leading medium sized company, with global offices, and is significantly investing in its technology to improve efficiency, productivity, and competitive edge. This will lead to a step change in IT service delivery and performance which you … will lead as IT Services Manager. Reporting to the CIO, as IT Services Manager, you’ll review and implement new IT Service Delivery standards to maximize the value of the IT investment. This is across the Service Desk, Infrastructure, Desktops and application support services first in the … embedded culture of continuous improvement Own the ITSM tool and the decision to retain the current one or select a new one Improve prioritization and enable self-service Lead IT procurement (networks, infrastructure, desktop, devices, desktop applications) ensuring cost-effective sourcing of IT assets and services Set up a vendor framework to measure vendor management More ❯

to a fast-paced IT function. This is a unique opportunity to play a pivotal role in the performance, quality, and continuous improvement of IT services used by thousands across the business. What you’ll be doing: As Service Delivery Manager , you’ll lead a high-performing team responsible for 1st and 2nd … line IT support, ensuring services are delivered to agreed SLAs and KPIs . Alongside this, you’ll take ownership of the ServiceNow platform , driving its optimisation, leading improvements, and ensuring it’s aligned with wider business goals. You’ll be a key player in driving organisational effectiveness — mentoring and developing your team, managing performance, and … trends and performance Championing ITIL best practices, ensuring robust processes for Incident, Problem, Change, Release, and Major Incident Management Acting as a key liaison with third-party providers, ensuring services meet the required standards Identifying and resolving any process gaps, and escalating potential priority issues swiftly and efficiently What you’ll bring: A strong technical background and experience delivering More ❯

Global Service Delivery Manager (IT Service Transformation) Permanent Based on-site in Parma (3 days/week) SixteenFifty is a specialist digital and technology talent consultancy, and we are representing a global manufacturing organisation seeking an experienced Global Service Delivery Manager to lead the transformation of IT service governance across their digital … in office). The Service Delivery Manager will be responsible for: Designing and embedding a scalable IT service governance model Driving transformation in how application services are delivered and supported Partnering with AMS teams and external vendors to align SLAs, support models, and performance metrics Supporting internal teams through the adoption of a service-oriented … the vendor landscape Playing a key role in shaping long-term supplier strategy and service contract evolution across the organisation The ideal candidate will have: Solid experience in IT service delivery and governance within complex, international environments A proven track record of leading or supporting large-scale service management transformations Experience managing outsourced delivery partners and multi-vendor More ❯

Your new company Defence Organisation Your new role IT Service Manager What you'll need to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. This would include knowledge and experience of … Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. Proven relevant work experience in a Service Management role, negotiating SLAs with customers More ❯

to join the Service Management team on a permanent basis. Team Overview: The Service Management team at Elexon is responsible for overseeing the full lifecycle of IT services, from planning and design to transition, operation, and continuous improvement, adhering to ITIL best practices. To manage its multi-supplier service delivery landscape, Elexon employs a Service Integration and … ITIL-based service management practices, the team ensures clear accountability, maintains service quality, and drives high performance across all service providers. Job Purpose: As an IT Service Manager, you will play a key role in managing the integration of diverse services from multiple suppliers into a cohesive and efficient service delivery model. This position is … responsible for orchestrating end-to-end service management ITIL processes, establishing governance structures, and ensuring effective collaboration across service providers and internal support teams. The IT Service Manager will lead initiatives to optimise service performance, reduce operational risks, and enhance service integration to meet business and industry needs. Key Responsibilities: Service Delivery Management: Oversee the performance More ❯

working with a very interesting client in Paris, looking for a Project Manager to lead the end-to-end delivery of strategic initiatives within a leading financial services environment. This role is positioned as an IT Product Manager , focused on driving cross-functional projects across derivatives, trading/post trading operations. Working on … key stakeholders on projects across the organisation, as well as coordinating design meetings with Heads of Departments and then providing the results to the Global Head. The Project Manager will build bridges, manage risks, structure solid governance and ensure smooth implementation. Supporting transformation initiatives such as change management, training, and continuous improvement across the trading service and derivatives … teams Manage governance, risk, and stakeholder engagement Track project spend, milestones, and KPIs Contribute to strategic roadmap planning and prioritisation Ideal Candidate 3+ years' experience in project management (financial services preferred) Strong stakeholder and governance management skills Able to drive projects from start to finish Global/International previous project scope experience Deep dive into projects, on new topics More ❯