1 to 25 of 73 IT Services Manager Jobs in the UK excluding London

We are seeking a highly skilled and experienced IT Service Delivery … Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical expertise, and the ability to manage complex service delivery requirements within a highly regulated environment. The candidate … must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main point of contact for stakeholders, ensuring that service More ❯

is seeking an experienced IT Infrastructure & Service Delivery Manager to join our team. This role involves managing and coordinating the delivery of IT services to ensure they meet the needs of our business. This will require communication, coordination and collaboration with various IT service owners (network, applications, information security, etc.). … managing global employees that may work in various time zones. Providing strategic leadership to your IT Team, ensuring smooth and efficient day-to-day IT services, fostering a culture of continuous improvement, accountability, service excellence/& enhancing our service wherever possible. Ensuring our IT service management processes aligned with ITIL best practices, including … operations to ensure consistency, efficiency, and compliance, driving forward ITIL service delivery across the group, ensuring best practices are embedded in our daily operations Ensuring our IT services meet the highest availability, performance, and security standards to support our business objectives. Ensure that IT services comply with all relevant laws, regulations, and company policies. More ❯

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet … and accountability for IT systems and user experience. Collaborate with the Network & Infrastructure Manager and Level 3 engineers to ensure effective support and delivery of services, particularly around Microsoft 365 and infrastructure platforms. Support service reporting, governance, and compliance activities. Service Level Agreement (SLA) Management: • Monitor IT service performance to ensure compliance with … with internal and external stakeholders, to ensure service levels are met and improve overall service delivery. Training and Documentation: • Maintain up-to-date technical documentation for IT services and systems, including troubleshooting guides, best practices, and system configurations. • Lead the development of user training programs, ensuring effective onboarding and knowledge transfer to end-users and staff. Business More ❯

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet … and accountability for IT systems and user experience. Collaborate with the Network & Infrastructure Manager and Level 3 engineers to ensure effective support and delivery of services, particularly around Microsoft 365 and infrastructure platforms. Support service reporting, governance, and compliance activities. Service Level Agreement (SLA) Management: • Monitor IT service performance to ensure compliance with … with internal and external stakeholders, to ensure service levels are met and improve overall service delivery. Training and Documentation: • Maintain up-to-date technical documentation for IT services and systems, including troubleshooting guides, best practices, and system configurations. • Lead the development of user training programs, ensuring effective onboarding and knowledge transfer to end-users and staff. Business More ❯

Lloyd's and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value … Job Reporting to the Head of IT Service Delivery, the IT Service Delivery Manager is responsible for the delivery of IT services across Velonetic and our delivery partners. Adopting a high-performance culture across the organisation with a clear focus on Quality, Cost and Delivery as well as driving Programme and … aspire to be recognised for our innovative and modern thinking approach. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part More ❯

IT Services Manager Location: Bridgwater, Somerset Hybrid (2 days on-site per week) Salary: £65,000 £72,000 + £5K Car Allowance + Bonus (up to 10%) Security Clearance: You must have lived in the UK for at least 3 years with settled or pre-settled status and be eligible for BPSS or higher security … clearance. Key Requirements We are seeking an IT Services Manager with 58 years of experience in IT service delivery and systems administration, ideally in a fast-paced, infrastructure-heavy environment. This role is particularly suited to those with experience managing service teams and third-party contracts within regulated or safety-critical industries. … Essential qualifications and experience: Bachelors degree in Computer Science, Information Technology, or a related field Professional accreditation in ITIL , PRINCE2 , APMP , or equivalent Proven experience as a Certified Service Manager in service delivery management , particularly in system administration Experience managing IT operations , support teams, and budgets Excellent understanding of SLAs , compliance, service assurance, and contract/ More ❯

Description IT Services Manager | Somerset, South West England | Hybrid Type: Full-Time | Permanent Location: Somerset, South West England (On-site 2 days a week) This role is best suited to an I.T. Services Manager with around 5-8 years I.T. Service Management experience, ideally managing a Systems Administration Team. Are you ready … to lead the IT charge on one of the UKs most ambitious green energy infrastructure projects? We're looking for an experienced IT Services Manager to ensure operational excellence, drive digital transformation, and help shape the future of sustainable energy. This is a standout opportunity to work at the heart of the clean … energy revolutionmanaging complex, business-critical IT systems that power long-term environmental impact and national progress. ?? Role Purpose As the IT Services Manager, youll be at the forefront of delivering high-performance, compliant, and cost-effective IT services. Leading both the IT service delivery and system admin teams, youll More ❯

IT Service & Infrastructure Support Manager (Global Role) 🌍 On-site role - £50,000–£60,000 + comprehensive benefits package including bonus Are you a hands-on technical leader with a passion for service excellence and operational precision? Do you thrive in fast-paced, globally distributed environments, and bring flexibility, resilience, and a strong customer-centric mindset to … is a high-impact, globally scoped role where no two days are the same. You'll be leading service delivery across continents, time zones, and technologies — ensuring systems and services run like clockwork while driving innovation and operational excellence at scale. 🔧 What You’ll Be Doing: Leading the day-to-day global IT service desk across multiple … Insurance : Coverage at 4x base salary Private Medical Insurance (PMI) : Included Travel Insurance : Provided (linked to PMI) Employee Share Purchase Scheme : Available Employee Assistance Programmes (EAPs) : Access to support services 💡 Why This Role? This is not just another IT management role. It’s a strategic leadership opportunity with real scope to shape the future of More ❯

that make a difference. We are looking for an IT Service Delivery Manager to be part of the Intelligent Customer function for IT Services provided to Morgan Sindall Construction from Morgan Sindall Group IT and 3rd Parties. About Morgan Sindall Morgan Sindall Construction is an Investors in People Platinum employer providing … national construction services to private and public sector customers across a range of markets. Together, we create great results for our customers, partners and people. We are one of the UKS most successful Tier 1 contractors. As a progressive and ambitious company, our employees benefit from a safe and rewarding working environment. About the role The successful candidate will … support the Service Delivery Lead in: - Agreeing targets for service levels and assessing, monitoring , and managing the delivery of services against the targets. - Managing the full life cycle of assets from acquisition, operation, maintenance to disposal. - Supporting the effective use and control of financial resources. - Aligning the organisations supplier performance objectives and activities with sourcing strategies and plans, balancing More ❯

Social network you want to login/join with: The UK’s Utility sector is ever evolving and expanding to meet increasing customer requirements. At Ipsum it’s our vision to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. To support our continued growth we are … Service Desk Managerto join our team. We are looking for someone who is passionate, not just about the industry, but also about supporting our teams to indelivering essential services 24/7/365 that really make a difference to local people and communities. What we offer We are committed to supporting and developing our people to achieve … calendar of regular social events Life assurancecover Long service awards Opportunities to volunteer and make a difference via local community projects and initiatives Your new role As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating our IT support operations. You will be at the helm of a More ❯

Job Description IT Services Manager Location: Bridgwater, Somerset – Hybrid (2 days on-site per week) Salary: £65,000 – £72,000 + £5K Car Allowance + Bonus (up to 10%) Security Clearance: You must have lived in the UK for at least 3 years with settled or pre-settled status and be eligible for BPSS or … higher security clearance. Key Requirements We are seeking an IT Services Manager with 5–8 years of experience in IT service delivery and systems administration, ideally in a fast-paced, infrastructure-heavy environment. This role is particularly suited to those with experience managing service teams and third-party contracts within regulated or safety … qualifications and experience: Bachelor’s degree in Computer Science, Information Technology, or a related field Professional accreditation in ITIL , PRINCE2 , APMP , or equivalent Proven experience as a Certified Service Manager in service delivery management , particularly in system administration Experience managing IT operations , support teams, and budgets Excellent understanding of SLAs , compliance, service assurance, and contract/ More ❯

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the … may occur out of hours. Manage the escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and … should demonstrate the ability to anticipate and address customer needs and concerns proactively. Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided. Excellent delegation skills, negotiation skills and strong people management skills. Desirable Bachelor’s degree in information technology, Computer Science, or a related field. Industry certifications More ❯

IT Service Manager 12 months FTC £46,735 - £55,755 Overview: The IT Service Manager will oversee the delivery and management of IT services within the professional services sector of the university. This role is pivotal in ensuring that the IT infrastructure supports the academic and … administrative functions effectively, enhancing the overall user experience for staff, faculty, and students. Responsibilities Service Management: Lead the management of IT services specifically within the professional services sector, ensuring alignment with the overall service management strategy to ensure high-quality service delivery and support for professional services. Incident and Problem Management: Collaborate with Incident Manager to address incidents and problems specific to professional services, helping to coordinate, communicate, and ensure minimal disruption to university operations. Project Management: Work closely with the Delivery function to support the successful delivery of IT projects within the professional services sector, including support in planning, execution, transition, and in-place monitoring. Stakeholder Engagement: Collaborate More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We are seeking an experienced Service Operations Manager to oversee the day-to-day operations of our IT Services. This pivotal role will ensure the availability and reliability of all IT systems while setting … the direction for our 1st and 2nd Line Support functions. If you are passionate about service excellence and have a proven track record in IT operations management, we want to hear from you! Benefits of a career with Rexel: Performance related bonus scheme 25 days annual leave plus bank holidays - with more for long service Private medical insurance … and Coaching: Provide feedback and support to team members through performance management practices, fostering skill development and continuous improvement. Monitoring and Reporting: Measure the effectiveness of IT services using the ITSM Toolset (Ivanti Neurons), focusing on customer satisfaction and productivity. Vendor Management: Collaborate with third-party vendors to ensure service level agreements (SLAs) are met and proactively More ❯

IT Infrastructure & Service Delivery Manager On-site | £50,000–60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment? Excellent opportunity for an … experienced IT Infrastructure & Service Delivery Manager to lead a global IT support function. You’ll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You’ll Do: Lead a global IT service desk team … Coach and develop junior IT staff — technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects — from scoping to More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK … IT Operations Team to align with broader IT strategies and standards. Key Responsibilities: Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders. Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals. Proactively prepare and support meeting rooms, ensuring AV equipment, conferencing More ❯

/flex . We give you a world of potential Computershare has an exciting opportunity for a passionate, driven and enthusiastic individual to join our team as an IT Service Delivery Manager. Computershare is going through a time of growth and transformation, and this is your opportunity to jump in and get involved. A role you will love … We’re seeking a motivated and enthusiastic individual who has a passion to improve processes. As an IT Service Delivery Manager, you will play a key role in developing excellent working relationships with key stakeholders and business users, driving the brand of Global IT Service Management. The role provides great exposure to the global … to improve Service Availability and minimise repeat issues. Define, manage and maintain Service Management policies and processes, driving efficiency and effectiveness. Contribute to a Globally consistent approach to IT Service Management in line with industry best practice. Contribute to reporting of the IT service and the performance to agreed KPIs & Service Levels. What will you bring More ❯

Transition, you will play a key role in providing leadership, guidance, and structure to both Business Stakeholders and Technology Service Partners, ensuring the delivery of exceptional IT services that enhance our customer experience. As part of a transformation programme into a standalone PLC business, this is a great time to join us and be part of a … are more than the nation’s favourite DIY store, we are a growing multichannel organisation, with a strong culture of authenticity and innovation. Key Responsibilities Manage IT services across the entire lifecycle for your assigned business area, ensuring they align with business needs and operational requirements. Act as the Subject Matter Expert (SME) for your service portfolio … providing guidance and oversight. Monitor and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring performance targets are met and services remain supportable and maintainable. Oversee change management to ensure system stability and service availability are maintained, particularly within your business area. Develop and nurture relationships with Suppliers and Partners to continuously improve service performance, collaboration, and More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. IT Workplace Services Manager • Newly created role, an opportunity to lead the roadmap of all end user services • Play a pivotal role in integrating technology and workplace services to enhance the employee experience … and 20% in Stratford-upon-Avon - we're open to discussing what this might look like for you. About the role Are you passionate about integrating technology and workplace services to enhance the employee experience? As a Workplace Services Manager, you will play a pivotal role in ensuring seamless technology integration and exceptional service delivery. This … the future of workplace technology at NFU Mutual. At the heart of this role is a unique chance to take ownership of a wide spectrum of IT services-from end-user devices and corporate printing solutions to Microsoft 365 applications-ensuring seamless service delivery and an exceptional digital experience across the business. You will be pivotal to More ❯

a crucial role in our mission, supported by our multicultural, customer-centric global team, with opportunities for professional development. National Grid is hiring a Senior IT Service Manager as part of our Engineering Function. This position can be located in Warwick or London - We offer hybrid/flexible working opportunities. Job Purpose As a Senior IT Service Manager, you will be responsible for our global Public Cloud Platform Service & Operations, that provide advanced technical support to internal customers and contributing to the delivery of scalable tools that enhance operational efficiency. This role utilizes a combination of business and technical expertise to develop an operations strategy and drive continuous improvements based on user … Science, Information Technology, or related field AND 7+ years technical experience in software engineering, network engineering, service engineering, or systems engineering. Proven experience as an IT Service Manager or similar role in a software development setting. Understanding of software development life cycle (SDLC) and agile methodologies. Expertise in cloud technologies like Azure. Ability to develop and More ❯

IT Services Manager Evesham – Hybrid working – Evesham office 3 days a week Our client is a market leading medium sized company, with global offices, and is significantly investing in its technology to improve efficiency, productivity, and competitive edge. This will lead to a step change in IT service delivery and performance which you … will lead as IT Services Manager. Reporting to the CIO, as IT Services Manager, you’ll review and implement new IT Service Delivery standards to maximize the value of the IT investment. This is across the Service Desk, Infrastructure, Desktops and application support services first in the … embedded culture of continuous improvement Own the ITSM tool and the decision to retain the current one or select a new one Improve prioritization and enable self-service Lead IT procurement (networks, infrastructure, desktop, devices, desktop applications) ensuring cost-effective sourcing of IT assets and services Set up a vendor framework to measure vendor management More ❯

Your new company Defence Organisation Your new role IT Service Manager What you'll need to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. This would include knowledge and experience of … Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. Proven relevant work experience in a Service Management role, negotiating SLAs with customers More ❯

largely neglected both by traditional high street banks and modern fintech providers Role Description We are looking for a dynamic, hands-on and forward-thinking IT Service Manager to join our team. The successful candidate will oversee the service desk and lead our IT service management function, focusing on delivering a best-in-class … IT experience for all users. This role requires both management and technical background to lead by example, driving continuous improvement across IT services, and ensuring exceptional service delivery, customer satisfaction, and operational excellence. The role requires a proactive approach, the ability to work autonomously, and strong organisational skills. Principal Accountabilities Working very closely with different … measures to mitigate risks. Working independently and autonomously to manage tasks and projects, ensuring their timely and high-quality completion. Personal Attributes & Experience An effective IT Service Manager should possess the following personal attributes and experience: Applicants must have the unrestricted right to work in the UK, as we are unable to provide sponsorship. A minimum More ❯

IT Service Desk Manager Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience. Our client is paying a basic salary of £57,000 + 3k on call allowance to operate on a … in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. Skills and Experience: At least years of proven experience as a Service Desk Manager within the IT … stack, is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful relationships, are a must-have. Strong understanding of IT service delivery processes, incident management, problem resolution, and change management is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful More ❯

Contract Type: Permanent Working style: Hybrid 50% home/office based Closing Date: 3rd July 2025 The main purpose of the role is to support the Head of IT Service Management in defining, executing, and delivering the IT Service strategy in Royal London Group, as well as manage ITIL processes. About the role Own and drive … the strategy for Service and adjust the strategy based on evolving and broader Business and IT goals and needs. Communicate IT Service strategy to relevant stakeholders and provide regular progress updates. Own multiple ITIL processes (for example Change Enablement, Incident, Problem, Request, Configuration Management), drive continuous improvement of these, and obtain/retain buy-in to … deliver other aspects of the Service function's needs (e.g. Service reporting). Lead service governance initiatives, ensuring compliance, performance, and value delivery. About you Proven experience in IT Service Management, ideally in a strategic or leadership capacity. Excellent stakeholder engagement and communication skills. Analytical mindset with the ability to interpret data and drive insights. Practical application of More ❯