72 IT Support Analyst Jobs

our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One … For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against Racism Requirements We’re looking for a Support Analyst to join the team. The role will have a primary focus on the following: Provide expert hardware support and service to KG colleagues … estate, Head Office, and Warehouse. Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined. Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded. Work closely with third-party suppliers more »

The successful candidate will receive training and support to provide an exceptional client experience across a wide range of technology solutions. They will gain understanding of both the department and the business in order to be the first point of call for IT support issues. Role With … mentoring and supervision, the successful candidate will undertake the following: Provide a first point of contact for all business users in relation to IT support. Become familiar with technical troubleshooting of both hardware and software issues. Adhere to established processes centred around the service desk such as access management … are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to: Helpdesk Operations and Functions. Maintaining Digital Systems and Services Fundamentals of Digital Systems. Administration of Digital Systems and more »

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs … division with big, customer-centered ambitions. Job Description Closing date for applications - 05/04/2024. We have a fantastic opportunity for an IT Ops Service Support Analyst to join our Retail Support Services (RSS) team in either Hove, Cardiff or London! This is the … ideal role for someone in service support looking for their next challenge. What you’ll be doing Providing expertise, consultancy and resolution for incidents, requests & problems received and working with multiple level three support teams (internal and external), so that they can be resolved to the customer's more »

Manning the support phone lines, providing first-class IT support. Dealing with retail store staff and managers and assisting them with IT/Telecoms first and second-line issues. Role Logging information on Service Desk software and raising a ticket. Providing updates to customers during ticket progression. … Providing first-class support and either taking the issue to resolution or passing it on to the 3rd line support. Accurate document updating. Managing and configuring the installation of software. Managing 3rd party devices such as printers. Training Estio apprenticeship training programmes are delivered virtually by our fully … hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business. The role more »

is a Prominent energy company headquartered in the UK. They provide critical power and services to the National Grid and commercial clients. With the support of I Squared Capital, the company manages a network of over 65 energy facilities across the country. JobDescription: ???? Facilitating the onboarding process for new … for departing staff. Maintaining an asset registry and overseeing the lifecycle of user devices. Handling incidents and requests via the service management tool. Providing support for a diverse and continually evolving range of applications, software, and hardware. Upholding governance standards across all IT service management processes. Collaborating with … their lifecycle. Logging incidents and faults, categorising andescalating them as necessary. CandidateProfile: ???? A minimum of 2 years' experience in a similar role,such as IT support or service/help desk. Previous hands-on and on-site experience. Proficiency in troubleshooting network issues at the user level. Familiarity more »

Alexander Steele is recruiting an IT Service Desk Analyst for a food manufacturing business based in Leeds. They are looking for somebody who is prepared to be hands on across all sites, so will need a valid driving licence and experience working within IT Service who can … hit the ground running with basic queries and then develop their bespoke skills with the business systems. The IT Service Desk is accountable for providing first line technical support to internal staff. The IT Service Desk Analyst will also be a key contributor to the ongoing … maintenance and ownership of the service catalogue, major incident management (MIM), problem, and change. The IT Service Desk Analyst has a diversified background of service orientated roles, technical understanding, excellent customer service skills, is well organised, and a good communicator. Primary Responsibilities To provide service desk services in more »

As an IT Apprentice you will be joining our Service Desk team, who are responsible for answering calls and emails from our clients. You will be using the IT knowledge that you will gain at college, on the job, and through our internal training programme. Role As an … IT Apprentice, you will be joining our Service Desk Team, who are responsible for answering calls and emails from our clients You’ll sit with experienced members of the team who will give you tasks to do and teach you about our clients' systems, and how to resolve their … IT problems During your apprenticeship you will be answering the phone and eventually resolving issues yourself While in the role you will gain exposure to: Active Directory Microsoft Exchange & 365 Microsoft Servers Cloud Systems Virtualisation (VMware, vSphere, HyperV) Office Operation Systems Training You’ll be trained by our internal more »

winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. We support the success of our networks and the EV transition through driving the uptake and success of electric vehicles with GRIDSERVE Car Leasing. Everything we … platform that grows and improves every day. Get in touch ROLE OVERVIEW Join GRIDSERVE as a Service Desk Team providing 1st and 2nd line IT support for all GRIDSERVE users. MAIN RESPONSIBILITIES support tickets in the ITSM tool and assigning them to either yourself or other members … of the team as appropriate and 2nd line support for all GRIDSERVE users on Mac and Windows devices, mobiles, printers, meeting room technology, and various other IT equipment document tickets and create knowledge base articles and user instructions of incidents and problems as necessary to internal teams and more »

/7 Service Desk Analyst | UK Remote | £36,000 This is an exciting role to join a collaborative company where you will be responsible for providing technical support, troubleshooting, and customer service to clients. This role provides excellent exposure to a wide range of technologies and the opportunity … to further develop your skills. You will be responsible for providing a combination of 1st and 2nd line support to customers on a shift rotation (including night shifts.) Please note – This is a fully remote role where you will be expected to work a ‘4-on, 4-off’ shift … service requests and incidents Provide 1st and 2nd line diagnosis and resolution or fulfilment of incidents and requests The Candidate: Previous experience of providing IT support at 1st and 2nd line level Experience of managing a ticket queue, ensuring SLA’s are met in all instances Knowledge of more »

strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continent. Role Overview: Support the implementation of Flexcube and other ancillary applications, and software interfaces. Role Responsibilities: Carry out Unit Testing, Integrate/Deploy units into intermediate environments … and support the Testing cycles progressively as per specifications/requirements within planned schedule. Fix defects found during unit testing, system integration testing and acceptance testing. Use defined Standards/Tools/Processes/Change-Control-Steps and document all work to achieve deliverable that meet Quality/Audit …/Compliance expectations of Oracle/Client. Coordinate with Offshore Development and/or Support teams for various technical deliverables including Customization Deliveries, Patch-sets, fixes etc. Resolving base product issues by coordinating with Oracle Global Support team. Analysing and providing L1/L2 production support covering more »

every stage. Are you a natural customer care advocate with extensive customer service experience and like the soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice … of the Company, providing first point of contact support and training for those pharmacy customers using their award winning software. Would you like a role with a mixture of office and site based work? Based out of their office In Lancashire,you will provide technical support and remote … joining a Chorley based teamwith modern open plan offices and the opportunity to work from home every Friday. You'llprovide remote and site based support to a UK wide client base so a driving license is essential. Day to day duties will include: Resolvingcustomer incidents and training support more »

Working on a leading retail park with multiple clients based on site you will be supporting with all things IT. Reporting into the IT manager you will be the first point of contact for any issue on site with colleagues and clients for all things hardward/software. Key … duties will include: To provide technical support in the installation, upgrading and maintenance of the EPOS software environment. Escalate problems as required to resolution To provide technical support for both client server and peer to peer networks, internet connections and email systems. To liaise with suppliers of maintenance … and support services where appropriate to ensure the repair or maintenance of computer systems. To provide IT hardware and software support including hardware repairs and redundant kit disposal; routine system, hardware and software maintenance; testing, installation and configuration of new hardware and software in a Network environment. more »