1 to 25 of 31 Incident Manager Jobs

Job Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the … service is available to stakeholders Build and maintain relationships with internal and 3rd party organisations as required, such as technical resolver teams. Ensuring adherence to contractual SLAs Provide Major Incident reporting as required by each contract A strong communicator both verbally and written at both a technical and stakeholder level. An understanding of ITIL Major Incident management techniques. … able to remain calm and focused in high pressure scenarios. Take part in the On Call Rota Qualifications Essential Skills Demonstrable Service Management experience, with a focus on Major Incident Management Stakeholder Management Resource Management Possess excellent customer service skills and an ability to innovate Excellent communication and business writing Working knowledge and experience of the ISO20000 Service Management More ❯

Incident Manager Location: Belfast/Northern Ireland - Remote Shift pattern: Mon – Fri - UK Hours regardless of location (typically 9 – 5:30 to cover daily regional handover calls) The Role We are looking for a proactive and detail orientated incident manager to join our Team, providing services to a global company. In this role, you will be … in charge of leading the incident management process to resolution and restoring the client's IT operations swiftly. You will coordinate across teams to minimise impact, maintain service quality, and continuously improve incident response and resolution SLA/KPI times. Incident Managers Responsibilities Overseeing the incident management process and team members involved in resolving the incident. … Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures. Collaborating with the incident management team to ensure that all protocols More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the … Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets More ❯

Role Title: Global Incident Manager Duration: 6 Months Location: Sheffield 3 days a week on site Umbrella only £ 650 - £700 Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and … platforms. We are seeking an experienced and proactive Global Incident Manager to join our team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimize service … disruption and uphold regulatory and operational standards. Key Responsibilities: Incident Management Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly. Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity. Backlog Management Support the resolution of the existing incident More ❯

Do you have IT Support and Incident Management experience? Our key client, Route 101, has asked us to exclusively support them with hiring an Incident Manager to support on their latest and largest public sector contact centre implementation. Route 101 has been voted a "Great Place To Work" and partners with industry giants like Zendesk, Amazon, NICE … Trigger technical escalations where required Manage Major Incidents Run reports and trend analysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding of IT or Telecoms environments Strong stakeholder management Good at problem-solving and troubleshooting The salary & benefits: Competitive salary More ❯

than 86 countries. CSG delivers critical services across 33 trading businesses, with specialisms in IT, HR, energy, education, legal, procurement, and more. Why this role matters As the primary Incident Manager, you'll lead the response to high-priority incidents, make critical decisions under pressure and coordinate cross-functional teams. Your role will be key to minimising disruption … contact for senior stakeholders during incidents, delivering clear, timely and strategic communication. Coordinate technical and business resources to resolve incidents quickly and effectively. Own and continuously improve the Priority Incident Management process in alignment with ITIL best practices. Conduct post-incident reviews, identify root causes and trends, and collaborate with Problem Management to prevent recurrence. Produce executive-level … incident reports and summaries. Work closely with the Cyber Security team to respond to sensitive or critical cyber-based incidents, following the Security Incident Response Plan (SIRP). Line manage the Junior Incident Manager, promoting a collaborative and accountable culture within the team. What we're looking for Level 4/5 qualification or equivalent professional More ❯

Information Technology, Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. … The successful candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve … incident and problem management. Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts More ❯

Job Title: Major Incident Manager Location: London,Sheffield, Birmingham, UK (3 days/week Onsite) Duration: 6months+ 500GBP/day Inside IR35 Banking Client Experience required Job Summary: We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions. This role requires expert … resolution within SLA. -Operate in a 24/7/365 shift environment, including night and weekend rotations. -Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution. -Provide high-level communications and stakeholder updates during critical incident bridges. -Liaise with process leads and business units to ensure structured problem management follow-up. -Maintain thorough … documentation and incident logs for reporting and audit purposes. Required Skills and Experience: -Extensive experience in managing Major Incidents in complex, large-scale enterprise environments. -Proven track record in the financial services industry, preferably with global banks. -Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end. -Strong communication, leadership, and coordination skills. -Familiarity with More ❯

Job Title: Major Incident Manager Location: London,Sheffield, Birmingham, UK (3 days/week Onsite) Duration: 6months+ Banking Client Experience required Job Summary: We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions. This role requires expert-level command and control of … resolution within SLA. -Operate in a 24/7/365 shift environment, including night and weekend rotations. -Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution. -Provide high-level communications and stakeholder updates during critical incident bridges. -Liaise with process leads and business units to ensure structured problem management follow-up. -Maintain thorough … documentation and incident logs for reporting and audit purposes. Required Skills and Experience: -Extensive experience in managing Major Incidents in complex, large-scale enterprise environments. -Proven track record in the financial services industry, preferably with global banks. -Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end. -Strong communication, leadership, and coordination skills. -Familiarity with More ❯

passionate innovators. Our objective remains unwavering: to elevate business communication to new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the … across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. You … delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication: Take the helm More ❯

Job Description Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. As a Major Incident Manager at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You … and focus on addressing our customer needs. Job Responsibilities: Respond to escalations from our squads and vendors, including escalated alerts from our monitoring stack. Owning, executing and driving the Incident Management processes to resolution using strong facilitation, planning and time management. Command and control of Incidents bridge with squads and external vendors Assess and prioritise multiple incidents based on … the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments. Communicate the incident status, resolution and impacts to internal and external stakeholders clearly and concisely; including gathering relevant information to communicate to regulators. Facilitate timely communications to customers to help manage their experience using our communication tooling. Host and/or join Post More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service Management Consultants More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate … provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and service delivery experience. Strong Excel and data analysis skills, with the ability to interpret complex data. Experience with ITIL v4 , networking , and vendor management is desirable. Proven More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate … provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and service delivery experience. Strong Excel and data analysis skills, with the ability to interpret complex data. Experience with ITIL v4 , networking , and vendor management is desirable. Proven More ❯

Major Incident Manager - Recent Banking experience Rate: £500 a day Inside IR35 The client is looking for a strong Incident Manager with Incident process skills. The resource also supports the delivery of exciting backlogs. About You: You're passionate and driven about delivering high-quality technology services. You're a clear and confident communicator and … keep the customer's impact of technical incidents front and centre. You're well versed in ITIL practices - and have qualifications in this space. You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques. You're used to working with data - spotting trends and taking proactive action to address the cause … of them. About The Role: Own, manage and continually improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate root cause analysis of problem records using a variety of techniques Use data, reporting and trending to identify More ❯

Blue Rose Consulting Group is seeking an EOC (Enterprise Operations Center) Incident Manager/Watch Officer to lead and manage resolution of Major Incidents in a 24x7x365 federal operations environment. This position requires strong coordination skills, technical judgment, and the ability to manage incidents across multiple teams and systems. This is an On-Site role and is open … shift In this role, you will: Lead resolution of Major Incidents, coordinating across enterprise systems and teams Facilitate bridge calls and troubleshoot to restore services quickly Monitor and support Incident Management across environments Develop and maintain SOPs, troubleshooting guides, and contact databases Define and track performance metrics (MTTR, MTBF, repeat incidents) Provide daily SLA reporting and support CIO-level … briefings Maintain and update the knowledge base with incident and resolution data Identify areas for documentation and process improvement Manage ticket queues and escalations related to third-party dependencies Operate independently in high-pressure scenarios to ensure service continuity REQUIREMENTS: 3+ years in fault and performance monitoring (e.g., Netcool, AppDynamics, HP Ops Manager) 3+ years in incident More ❯

Blue Rose Consulting Group is seeking a NOC (Network Operations Center) Incident Manager to support our work with a federal client in Ashburn, VA. This is an On-Site role and is open to U.S. Citizens ONLY. Successful candidates will be required to complete a full background investigation. Shift Schedule: Training: Mon-Fri (), split between Ashburn, Springfield, and … remote Post-training: Tues-Sat () onsite in Ashburn Candidates must be willing to support 2nd () or 3rd () shifts In this role, you will: Manage and coordinate major incident resolution in real time Lead bridge calls, troubleshoot issues, and drive incidents to closure Monitor all environments for operational impacts Escalate critical issues per defined procedures Define and report metrics (MTTR … leadership review Maintain and audit operational documentation quarterly Identify and drive process and documentation improvements REQUIREMENTS: 3+ years with monitoring tools such as IBM Netcool, AppDynamics, or HP Ops Manager 3+ years using ServiceNow or BMC Remedy 3+ years in large-scale MoM monitoring environments 3+ years of ITIL experience (incident, problem, change, RCA) 2+ years of advanced More ❯

Job Title: Incident Manager Location: Bedford, UK (Sometimes Onsite) Clearance Required: DV Cleared - Mandatory Employment Type: 6 months Contract Join Our High Touch Operations Team We're seeking a dedicated and experienced Incident Manager (High Touch Operations Manager (HTOM)) to join our London-based team. This is a key customer-facing role supporting a High … trend analysis Participate in and lead service review meetings with customers What We're Looking For: DV Clearance (Developed Vetting) - Required to be active Service Management experience - Required Proven incident management experience (5+ years) Demonstrated conflict management skills in customer-facing environments Familiarity with ITIL frameworks (ITIL v4 Foundation desirable) Technical knowledge in networking (desirable) Experience in vendor management … driven environments Exposure to Lean Six Sigma methodologies is an advantage CCNA and/or Cisco Certified Support Technician (CCST) - Preferred This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it to raghav. Manrai @ (url removed) Randstad Technologies is acting as an Employment More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support ticketing function. This … management Contribute to self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 knowledge and familiarity with Halo PSA or similar CRM systems Background in SaaS, healthcare IT, or ISO/Cyber Essentials+ environments Excellent communication and problem More ❯

social development are all valued at ACENSI, allowing our clients to benefit from consultants with a true blend of talents. ACENSI BELGIUM is looking for his client a Major Incident Manager (F/M/X) Function description: As a Major Incident Manager, you are responsible for the coordination and resolution of critical and transversal IT … requirements: French: Good knowledge, both orally and in writing. English: Good knowledge, both orally and in writing. Required experience/knowledge At least 6 years of relevant experience as Incident manager (Having worked as incident manager in a user support center is not a valid experience, we're in this case talking about difficult, transversal incidents More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support ticketing function. This … management Contribute to self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 knowledge and familiarity with Halo PSA or similar CRM systems Background in SaaS, healthcare IT, or ISO/Cyber Essentials+ environments Excellent communication and problem More ❯

Our Arlington VA based client is looking for Incident Manager III. If you are qualified for this position, please email your updated resume in word format to Responsibilities: - Correlating incident data to identify specific trends in reported incidents - Recommending defense in depth principles and practices (i.e. Defense in Multiple Places, layered defenses, security robustness, etc.) - Performing Computer … Network Defense incident triage to include determining scope, urgency, and potential impact - Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network Defense incidents within the enterprise - Applying cybersecurity concepts to the detection and defense of intrusions into small, and large-scale IT networks, and conduct cursory analysis of log data - Monitoring external data … sources to maintain currency of Computer Network Defense threat condition and determine which security issues may have an impact on the enterprise - Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident, - Receiving and analyzing network alerts from various sources within the More ❯

Description: Incident Manager III to perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. This is a shift position (M-F EST). Eligibility: Must be a US Citizen Must have an active TS/SCI clearance Must be able to obtain DHS Suitability prior to starting employment 5+ … years of directly relevant experience in cyber incident management or cybersecurity operations Responsibilities Include: Correlating incident data to identify specific trends in reported incidents Recommending defense in depth principles and practices (i.e. Defense in Multiple Places, layered defenses, security robustness, etc.) Performing Computer Network Defense incident triage to include determining scope, urgency, and potential impact Researching and … external data sources to maintain currency of Computer Network Defense threat condition and determine which security issues may have an impact on the enterprise Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident, Receiving and analyzing network alerts from various sources More ❯

SANS, Security Focus) to maintain currency of Computer Network Defense threat condition and determine which security issues may have an impact on the enterprise • Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident • Receiving and analyzing network alerts from various sources … work week) Required Skills: • U.S. Citizenship • Must have an active TS/SCI clearance • Must be able to obtain DHS Suitability • 2+ years of directly relevant experience in cyber incident management or cybersecurity operations • Knowledge of incident response and handling methodologies • Knowledge of the NCCIC National Cyber Incident Scoring System to be able to prioritize triaging of … incident • Knowledge of general attack stages (e.g., foot printing and scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks, etc.) • Skill in recognizing and categorizing types of vulnerabilities and associated attacks • Knowledge of basic system administration and operating system hardening techniques • Knowledge of Computer Network Defense policies, procedures, and regulations • Knowledge of different operational threat More ❯

Job Title: Crisis Incident Manager Duration: long-term contract Location: Hybrid We are seeking an experienced Crisis Incident Manager with a proven track record in handling P1 (Priority 1) incidents in fast-paced enterprise environments. The ideal candidate will be responsible for driving the resolution of critical incidents, ensuring minimal business impact, and maintaining clear communication … with stakeholders throughout the incident lifecycle. Key Requirements: Strong experience managing Crisis Incidents (P1 level) end-to-end. Ability to lead cross-functional teams under pressure. Excellent communication and stakeholder management skills. Experience in ITIL processes, escalation management, and post-incident reviews. More ❯