26 to 50 of 78 Knowledge Management Jobs

Systems integration and build: SFIA Level 4 Testing: SFIA Level 4 Customer service support: SFIA Level 4 Release and deployment: SFIA Level 4 Problem management: SFIA Level 4 Knowledge management: SFIA Level 3 Key reponsibilities - Apply (SFIA Level 4): Autonomy - Works under general direction within a clear … writing, and can present complex information to both technical and non-technical audiences when engaging with colleagues, users/customers, suppliers and partners. Knowledge - Has a thorough understanding of recognised generic industry bodies of knowledge and specialist bodies of knowledge, as necessary. About us University Hospitals Birmingham ...

teams to deliver solutions that meet business and technical requirements. The SQL database administrator also supports database-related initiatives and firmwide systems, including document management platforms, and contributes to the stability, reliability, and ongoing improvement of the firm's database environment. This position is remote; however, candidates are expected … index tuning, and other performance techniques Perform database engineering and administration activities, including installation, configuration, monitoring, backup, recovery, and troubleshooting Develop and implement data management policies and best practices to ensure data integrity, availability, and security Design and maintain database security measures, including access controls, encryption, roles, permissions ...

ensure seamless, 24/7 global operations across all time zones. Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance. Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR, CSAT …/SLO compliance, to maintain a culture of continuous improvement. Use AI technologies to enhance self-service, streamline knowledge management, and create intuitive, frictionless digital experiences for a global workforce. Professional Team Development: High-Performance Leadership: Lead and mentor a distinguished, professional Global Service Desk (GSD) team, fostering ...

Desk Phones, Video Conference Rooms Devices (Audio & Video) Tools : Windows OS, MS Office, O365, Mac OS (preferred) Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft skills (read, write & speak) Skillset Ability to perform On-Call Support during Off-Office hours … wheeled carts and vehicles IMACD & Asset Inventory experience Follow ESD safety precautions to avoid electrostatic discharge or equipment damage. Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues. Ability to use remote desktop connectivity applications Working knowledge ...

backends, and cloud-native technologies, ensuring both delivery excellence and team development while remaining technically hands-on with containerised, scalable solutions. Key Responsibilities Delivery Management (25%) Ensure projects are scoped, prioritised, and delivered on time with clear alignment to business goals and quarterly OKRs Drive predictability, velocity, and quality … architectural guidance and critical technical decisions, with selective hands-on contributions Define technical decisions and maintain system health through architectural oversight and technical debt management Establish and drive comprehensive quality culture including TDD/BDD practices, testing standards, automated quality gates, and team code review excellence Define team security ...

services across a complex, multi-site healthcare organization. Will have direct accountability for service desk operations, desktop and field support, endpoint services, IT asset management, and identity and access management functions. Ideal Candidate + What we're looking for: Has built or significantly matured a support operations function … simply managed one. A leader who has implemented and sustained ITIL-aligned processes in practice, including incident management, ticket governance, escalation management, and knowledge management. Has owned or directed the function responsible for the platform - shaping how the organization uses it, driving adoption, and managing accountability against ...

backends, and cloud-native technologies, ensuring both delivery excellence and team development while remaining technically hands-on with containerised, scalable solutions. Key Responsibilities Delivery Management (40%) Ensure projects are scoped, prioritised, and delivered on time with clear alignment to business goals and quarterly OKRs Drive predictability, velocity, and quality … architectural guidance and critical technical decisions, with selective hands-on contributions Define technical decisions and maintain system health through architectural oversight and technical debt management Establish and drive comprehensive quality culture including TDD/BDD practices, testing standards, automated quality gates, and team code review excellence Define team security ...

decision-making. Research Excellence: Conduct primary research and curate relevant information to inform analysis and reporting. Stakeholder Support: Enable and advise stakeholders on data management systems and frameworks to maximize business benefits. Documentation Development: Craft, edit, and tailor materials to ensure clear communication across diverse audiences while maintaining organizational … standards. Process Improvement: Identify shortcomings in current processes and contribute to enhancements using established change management frameworks. Guidance on Data Policies: Provide insights to managers and stakeholders regarding data policies, procedures, and best practices. Issue Investigation: Investigate queries and non-compliance matters, pinpointing root causes and proposing viable solutions. ...

Implementation: Lead or participate in SAP OTC implementation projects, ensuring timely and quality delivery of solutions. Configuration: Configure SAP OTC modules, including Sales Order Management, Pricing, Billing, and Credit Management. Integration: Integrate SAP OTC with other SAP modules (e.g., ERP, CRM, BW) and third-party systems. Testing: Develop … validate SAP OTC functionality and ensure data accuracy. Support: Provide ongoing support to clients, addressing functional and technical issues related to SAP OTC. Knowledge Sharing: Contribute to knowledge management initiatives, sharing expertise and best practices within the team. Requirements Have at least 8-10 years of experience ...

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems SpecialistJob Title: Knowledge Data and Systems Specialist (Associate)Location: Nottingham - HybridWorking Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.Our MissionWe're on a mission to be a force for good in lending. Throughout our almost … like working at Capital One UK.About the RoleThe purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting ...

work closely with business and technical teams to gather requirements, define user stories, and translate business needs into robust ServiceNow solutions that enhance service management, operational visibility, and employee experience .Key Responsibilitie sDesign, configure, and implement ServiceNow solutions across core platform capabilities and modules .Lead end-to-end delivery … activities, from requirements gathering and solution design through development, testing, deployment, and optimisation .Configure and enhance ServiceNow workflows, forms, service catalogues, knowledge management, self-service portals, and automation capabilities .Collaborate with stakeholders to capture business requirements and convert them into scalable technical solutions .Develop and support integrations using ...

live. Coordinate readiness reviews and support formal service acceptance processes. Work closely with operational teams to confirm support readiness and capability. Documentation & Knowledge Management Produce comprehensive Operational Readiness Packs and Service Transition Packs. Develop and maintain runbooks, Standard Operating Procedures (SOPs), escalation paths and knowledge articles. Ensure … tooling requirements are documented and validated. Maintain high standards of quality, consistency and accuracy across all documentation. Go-Live & Early Life Support Support the management of Early Life Support (ELS) activities following service launch. Coordinate issue tracking, escalation pathways and stabilisation activities. Capture lessons learned and support continuous improvement ...

seeking a highly skilled and motivated Lead Software Engineer, Warehouse Management with 8+ years of experience to drive the delivery of complex and impactful software solutions. In this pivotal role, you will directly influence the success of cross-functional initiatives and product outcomes by providing technical leadership, establishing best … with product goals. This position is fully remote This role is an Individual Contributor A day in the life as a Lead Engineer, Warehouse Management Provide strong technical leadership and guidance to the software engineering team, setting the technical vision and ensuring alignment with product goals Lead the design ...

consultant works closely with business and technical stakeholders to capture requirements, define user stories, and translate them into robust platform solutions that enhance service management, operational visibility, and employee experience. Configuring core ServiceNow capabilities such as workflows, forms, catalog items, knowledge management, self-service portals, and automation … IntegrationHub, and MID Server, enabling seamless connectivity across enterprise systems. In addition, the consultant supports ITOM capabilities, including CMDB, Discovery, Service Mapping, and Event Management, contributing to improved visibility and reliability of services. The role demands a strong focus on quality, scalability, and maintainability, ensuring all solutions adhere ...

architecture. Key Responsibilities Functional Solution Design Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes. Translate business requirements into clear functional designs, user stories and configuration approaches. Drive a “configure first” mindset, minimising unnecessary customisation. Contact … early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical ...

HRSD platform, supporting integrations with systems such as Workday, Oracle, and Sage HR. They are delivering end-to-end transformation programmes, focusing on case management, employee portals, knowledge management, HR services, and workflow automation. Essentially, you will act as the conduit between HR stakeholders, customer teams … background, you may have experience as a ServiceNow Consultant, HR Systems Analyst, or Product-focused professional, as long as you bring strong HR domain knowledge and ServiceNow exposure. A CIS HRSD certification would be highly beneficial. You'll be confident in your approach and a strong communicator, comfortable working ...

consultant works closely with business and technical stakeholders to capture requirements, define user stories, and translate them into robust platform solutions that enhance service management, operational visibility, and employee experience. Key responsibilities include configuring core ServiceNow capabilities such as workflows, forms, catalog items, knowledge management, self-service … IntegrationHub, and MID Server, enabling seamless connectivity across enterprise systems. In addition, the consultant supports ITOM capabilities, including CMDB, Discovery, Service Mapping, and Event Management, contributing to improved visibility and reliability of services. The role demands a strong focus on quality, scalability, and maintainability, ensuring all solutions adhere ...

consultant works closely with business and technical stakeholders to capture requirements, define user stories, and translate them into robust platform solutions that enhance service management, operational visibility, and employee experience. Key responsibilities include configuring core ServiceNow capabilities such as workflows, forms, catalog items, knowledge management, self-service … IntegrationHub, and MID Server, enabling seamless connectivity across enterprise systems. In addition, the consultant supports ITOM capabilities, including CMDB, Discovery, Service Mapping, and Event Management, contributing to improved visibility and reliability of services. The role demands a strong focus on quality, scalability, and maintainability, ensuring all solutions adhere ...

growing humanoid robotics startup building the next generation of intelligent robotic systems. As the company scales, we are investing in AI-powered internal automation, knowledge systems, and decision-support capabilities that enable leadership and teams to operate with greater speed, clarity, and efficiency. We are looking for an experience … delivery of Humanoid's internal AI ecosystem, working closely with company leadership, engineering teams, and business stakeholders. Your mission is to transform fragmented company knowledge, meetings, tasks, and operational processes into a scalable AI-powered platform that provides actionable insights, automates workflows, and enables better decision-making across ...

shape our ServiceNow strategy and offerings Partner with ServiceNow leadership and ecosystem partners to strengthen collaboration 🔹 What We’re Looking For ✅ ServiceNow Expertise Strong knowledge of the ServiceNow platform, including: ITSM, ITOM, CSM Experience with HRSD applications is essential Employee Service Centre Case & Knowledge Management Performance Analytics … Business & Industry Knowledge Understanding of employee experience and HR processes Experience in customer experience (CX) transformation ✅ Technical & Solution Skills Integration, data migration, and platform customisation Workflow automation and scripting Ability to translate business requirements into scalable solutions ✅ Consulting & Sales Capability Experience supporting or leading pre-sales, demos, and proposals ...

data to make actional recommendations and answer key business questions Run and maintain reports regarding activities, outcomes, and be prepared to deliver presentations to management team on a regular and ad-hoc basis Collect data for monthly reports and quarterly reviews regarding activities, outcomes, and trends of the Advisor … traceability across the transformation lifecycle from the Source to Target Support program and project team activities required to implement innovation initiatives. Contribute to the management and prioritization of process improvement and innovation initiatives Define and provide metric reporting and data analysis for GBDS/PS initiatives including relevant insights ...

Consulting Point Search are representing a top-tier Management Consultancy firm who are looking to recruit a number of individuals into their rapidly expanding "Cloud HCM Advisory & Implementation Practice" to focus on Oracle Fusion HCM, Workday HCM or SuccessFactors HCM consulting services. You will get involved in Advising clients … processes and manage the full lifecycle implementation of Oracle HCM Fusion or SuccessFactors HCM Solutions. SAP SuccessFactors (Employee Central, Recruiting, Onboarding, Learning, Performance Management, Compensation, Variable Pay, Succession and SAP Cloud Platform integration) Oracle Fusion HCM (Core HR and Payroll, Talent Management and Workforce Analytics) Workday (Benefits, Talent ...

candidate's setup. A leading Trading firm is hiring a contract Endpoint Engineer. This role is responsible for engineering, support, and lifecycle management of endpoint hardware, operating systems, applications, and associated management platforms. This includes solving critical business incidents, improving the end-user experience, and partnering closely with … security, performance, and software lifecycle management. Support and improve Microsoft Intune for endpoint configuration, compliance, patching, application deployment, device health, update rings, and policy management across physical and virtual endpoints. Help implement, manage, and improve self-service software experience through Company Portal and related tooling, including packaging Win32 applications ...

manage risk and drive continual improvement. On a day to day basis this looks like: Take ownership of key ITIL processes including Problem, Change, Knowledge Management and Customer Satisfaction (NPS). Use data and insight to identify trends, risks and improvement opportunities. Act as a key point … globally distributed teams service teams. Lead through influence in a matrix environment, taking accountability for outcomes. What youll need Experience: Experience in IT service management or operational leadership, such as service desk, team leader or similar roles. Experience managing performance, stakeholders or service delivery environments. Skills and behaviours ...

infrastructure Set up and test integrations between Moveworks and supported enterprise applications such as ITSM platform (ServiceNow, JIRA), IDAM (Okta, Active Directory, Entra ID), Knowledge Management (SharePoint, Confluence, Google Drive), and chat platforms (Teams, Slack) Troubleshoot integration and deployment issues, working cross-functionally with internal teams and customer ...