22 Problem Management Jobs in the Midlands

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management framework. … Incident dashboards and reports, utilising data to drive improvement actions across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end clients Willing to work as part of a rota to ensure 24/7 coverage Please call James Sample here more »

how care is delivered in the future. FIXED TERM/SECONDMENT OPPORTUNITY Main duties of the job The postholder will be responsible for configuration management, including maintenance of component inventory and related documentation and perform asks necessary to fulfil service requirements regarding server capacity, security, and availability. They will … maintained to a high level so that the environment remains secure, robust, and effective. The post holder will identify and contribute to infrastructure-based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. The post holder will work closely with the Infrastructure Network Specialists to ensure … a retrospective change request at a scheduled CAB meeting. Report back on successful, deferred, or failed changes to CAB. Ensuring that ICT infrastructure Configuration Management Data Base (CMDB) is kept accurate and up to date throughout the asset life cycle and ensure that all capital assets are recorded on more »

to ensure that all risks and issues relating to ICT infrastructure are fully documented, risk assessments undertaken and recorded on the Group's risk management systems as well as the departmental risk register. The post holder will contribute to the allocation of IP Subnets, Virtual Local Area Networks (VLANS … fabric throughout the Group's LAN. The post holder will be responsible for ensuring that all network infrastructure elements have appropriate patch and software management applied to them. The post holder will be required to physically configure and install infrastructure components, this will include cabling and patching. About us … maintained to a high level so that the environment remains secure, robust, and effective. The post holder will identify and contribute to infrastructure-based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. The post holder will work closely with the Infrastructure Network Specialists to ensure more »

is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing … public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all … with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working with engineers to resolve technical issues, whilst also being proactive about trying to improve the service based on trends with the more »

software to agreed service levels, compliance requirements in line with business needs. Supports shift left initiative – providing supporting documentation for L1 services Provides proactive problem management and engages in continuous improvement. Manages 3rd party warranty contracts and relationships for all end user IT equipment ensuring all incidents be … Directory Services, Group Policy Manager, Enterprise printing and Enterprise Telephony Corporate Security Administration Obligations including AV, VPN, Rapid 7 Vulnerability Mgmt. Mobile device Technologies, Management and encryption, Mobile Iron DESIRABLE ITIL SCRUM RELEVANT CAREER HISTORY/EXPERIENCE NECESSARY TO FULFILL THE JOB ROLE MINIMUM Hands on exposure and responsibility … Demonstrable experience with enterprise class software solutions. DESIRABLE Relevant and most recent professional IT certification is desirable, though not critical. COMPETENCIES (RELATING TO PERFORMANCE MANAGEMENT SCHEME COMPETENCY MODEL) Customer Obsession : With an intense focus on our customers, we will do what is in our power to establish and maintain more »

through to resolution; provide user support, user administration and customer liaison Assess and prioritise incidents Identify root cause and liaise with the Incident and Problem Management team Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs Provide technical assistance for service issues in … known or reoccurring errors, major outages to live incidents for reporting purposes Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers Identify patterns in incidents and possible contributing factors or causes of system failure Contribute to the ongoing internal and external knowledge documentation more »

protection software. Proven background with cloud and on-prem infrastructure. Experience with Virtualisation technologies like VMware, Hyper-V. Hold a background in following change management and problem management. Able to collaborate across multiple teams in Data, Networks, and Applications support teams with ongoing projects. Salary more »